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Saint Mary's NICU

5.0 (2 reviews)

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7 years ago

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8 years ago

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Saint Mary’s Regional Medical Center - ER waiting lounge

Saint Mary’s Regional Medical Center

2.6(246 reviews)
0.0 mi•Downtown

The best care I have received at any hospital I have been at, and there are many in multiple…read morestates. Compassion, friendliness- Western style, of course, empathy, full information, and full responses so you understand what is going on, or answers to specific questions, I would rather not go anywhere else. The best care I have received at any hospital I have been at, and there are many in multiple states.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

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Saint Mary’s Regional Medical Center
Saint Mary’s Regional Medical Center
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Renown South Meadows Medical Center - This is Erin!!! I just love her.

Renown South Meadows Medical Center

3.1(92 reviews)
7.3 mi•South Reno

Let's face it, no one wants to go to the emergency room or be admitted to the hospital. But my…read moreexperience at the Renown South Meadows campus in January, 2026, couldn't have been better. I presented myself to the Renown South Meadows ER at 5:15 AM on a Sunday morning. I was promptly admitted and was quickly seen by an ER doctor who talked to me about my symptoms and did a thorough exam. After the exam, he ordered a CT scan and some labs. The results came quickly and the ER doctor soon let me know that he had spoken to the on-call surgeon who was coming in to personally look at the test results and examine me. The surgeon arrived in short order. She was amazing. She was smart, caring, and had a wonderful bedside manner. I followed her recommendation and agreed to an urgent surgery. She had everything scheduled within a short period of time. She also did an excellent job communicating my condition and surgery results to my husband. After surgery, I was transported to the telemetry unit. I couldn't have had better care from my RN's and CNA's. They were all caring, smart, and compassionate. They listened to me and did their best to help me get better. As a matter of fact, everyone from Renown who came into my room to do anything (the phlebotomists, housekeeping, the kitchen staff) were amazing. I attribute my quick recovery to the excellent care I received from my medical team of doctors, nurses, and the rest of the Renown staff.

Waiting to have some tests done in this new, beautiful Wings of Renown South Meadows hospital…read more Folks here are very nice and helpful. Very professional care. I am in the radiology area. Quiet, nice music. Very relaxing.

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Renown South Meadows Medical Center - Employees at Renown South Meadows celebrate their Leapfrog Group 'A' Rating for 2024.

Employees at Renown South Meadows celebrate their Leapfrog Group 'A' Rating for 2024.

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Northern Nevada Medical Center - I am now admitted at S Mary's because of high WBC  and the incision where the battery was implanted is red and painful.

Northern Nevada Medical Center

2.6(165 reviews)
6.5 mi

Pre op RN called ahead of time by appointment I made a few days ahead of surgery and went over…read moreeverything thoroughly regarding my surgery, health issues and medications so check in was a breeze! Wait time was minimal before being called in to pre-op on my surgery day. They have a big screen in the waiting room to keep track of patients which was pretty nice. Restrooms close by and clean. Sarah was my nurse and she helped me feel at ease during my procedure prep. We chatted and compared our Italy trips while she got me dressed and took vitals. My Dr came shortly before my surgery and went over a few things and left me in good hands. Everyone there was friendly and thorough in explaining what would be happening. Before I knew it I was wheeling into the operating room and given my anesthesia and lights out! I awoke in the recovery room and was asked by Joe if I was in pain. I was barely awake but said yes so he gave me some pain meds in my IV which helped quickly. I was able to wake up more and helped to get dressed to leave. I was wheeled out to my ride and felt ready to go. My only other hospital experience was with Renown but now I feel confident in going to NNMC in the future if necessary!

I love almost everything about NNMC with one major thing - their call center! I had a procedure…read moredone in December and a few days ago I received a bill for what I was responsible for. The bill read: "Need to set up a payment plan? Call customer service at..." Hoping to do just that, I called the 800 number shown on the bill. I was on hold for 35 frustrating minutes until I got connected with a representative who's command of English is "not exemplary", requiring me to ask her several times to repeat things she said so I could understand her. Despite the bill stating that payment in full was due "yesterday" (Sunday 2/22/26), I was told my bill was not "finalized" yet and that she could not set up a payment plan until it was. I asked when that would happen and she suggested I "call back in a week or two" (meaning: she didn't know). Extremely frustrating!!

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Northern Nevada Medical Center
Northern Nevada Medical Center - Surgical waiting room.

Surgical waiting room.

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VA Sierra Nevada Health Care System - Ecumenical Chapel on the 2d floor.

VA Sierra Nevada Health Care System

3.7(46 reviews)
1.5 mi

Unfortunately I've had a lot of reasons to frequent the VA hospital here in Reno. Fortunately, this…read moreVA is amazing. There's always vets sitting at the front t door foyer simply there to greet you as you come through the front door. Nothing but kindness and wonderful people ready with a kind word and ready to assist. I've told numerous med professionals and admin folks that they are my hero's I've heard the VA hospitals are the best in the country. Thankful to those that have served, my husband being one of them. . All of the specialists we've seen have been quite impressive and seemingly top notch. I'm so grateful for this VA in Reno, Nevada. The care that we have received has been wonderful!!!

The medical support staff is very kind to visitors. The quality of care is good for being…read moreunderstaffed. The nurses really care about their patients. The outside gardens are beautiful. The VA gives staff amazing amenities that many hospitals and clinics don't offer. The signs and arrows in the hallways make it easy to know where you're going. And plenty of people will also make sure you know where you're going. There are plenty of activities to keep the residents busy and moving. And the types of care offered is extensive. They really do everything there as they should. It's nice to see our veterans still getting excellent care and not being forgotten about.

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Northern Nevada ER - Waiting area at checkin

Northern Nevada ER

3.1(32 reviews)
2.3 mi•Northwest Reno

Excellent care at record speed. The doctor and nurse were professional and attentive. I watched the…read moredoctor and nurses work as a team while my friend was being treated. They naturally collaborated as though this was their habit. I could have flown to Reno from Southern California, been treated, and returned in the same amount of time as it would have taken to be treated in Southern California. And I might, if need be.

I went to lemmon valley ER about 6 AM having shortness of…read morebreath, dizziness. Nausea, and slight chest and back pain. Been getting progressively worse amd then the slight back and chest pain started. The nurse, was absolutely the rudest person I have ever met. If she walked any slower she would have been moving backward. No empathy or compassion, no concern. No sense of urgency. NOTHING!!! the way she treated me as if I were a bother. I asked if there was a problem. She said no. Then why are you being so rude to me This created a whole different level of attitude when I asked that. So I called her a rude bitch and I left. Drove to Renown. Got me right in to the ER. after about thirty minutes in the ER. I was admitted to the hospital Yes, it is serious. They were kind, sympathetic, and professional. I will never go back to Lemmon Valley ER I recommend you do not either. It is an absolute JOKE!!!

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Northern Nevada ER - Fun wall mural in exam room

Fun wall mural in exam room

Northern Nevada ER
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Renown Urgent Care - Summit Ridge

Renown Urgent Care - Summit Ridge

3.2(75 reviews)
2.3 mi•Northwest Reno

Dr. Lindsay Hall is, without question, the best doctor I have ever seen in Reno. Her compassion,…read moreattention to detail, and exceptionally high level of care blew me away. She truly gave me the care I needed and made an unbearably difficult situation bearable. She listened carefully, took everything into consideration, and provided thoughtful, practical advice. Her bedside manner, depth of knowledge, and overall attentiveness were outstanding--she accomplished what so many other doctors had failed to do for me. Dr. Hall is not only a remarkable physician but also a remarkable human being. She is a tremendous blessing to our community, and I am beyond grateful for her care. I will absolutely return to see her and wholeheartedly recommend her to others.

I grew up in NW Reno and have always loved this urgent care here if I couldn't make it into our…read morefamily doctors office. I used to get my sports physicals done here as well when I was in high school. When the kids played league sports, my last visit was for a football clearance. Always clean, and the staff has always been pretty friendly. I brought my daughter in this weekend to get checked out since our family Dr isn't open on the weekends. The treating PA was sweet and gave us a referral, and went through all of our options. I'm glad we made an appointment ahead and were in and out. Ran a few errands on this side of town while waiting for her prescription to be filled, and I was on my way to pick up her medicine within the hour. I recommend this Renown facility and urgent care. They've always taken care of my family.

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Renown Urgent Care - Summit Ridge - Entrance to Renown Urgent Care - Summit Ridge.

Entrance to Renown Urgent Care - Summit Ridge.

Renown Urgent Care - Summit Ridge
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Saint Mary's NICU - hospitals - Updated May 2026

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