I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

I had lunch the other day in the cafeteria. Everything is a fair price. You mostly pay for suff by…read moreweight. However, I got the club sandwich and I think it was just a little over six dollars. I can't find their menu posted anywhere in line, but it changes daily. There's also a really good little coffee cart. Rene makes the best coffee! #lunch #cafeteria #price #staff #sandwich #menu #coffee #cart #rene

As far as gyms go this one is perfect for us. It is very laid back with mostly older people. With 3…read morefloors in total, there's something for everyone. On the 1st floor is the main lobby, a kids center, salt water pool and changing rooms. They also have seperate mens and womens saunas and hot tubs in the changing rooms. The 2nd floor is where you'll find all the free weights, weight lifting machines, all the different cardio machines and a huge running/walking track. All your classes like yoga, spinning, Tai Chi and HIIT training are on the 3rd floor. There's a 7 level parking structure with minimal walking and badge access on the door. Fees vary by type of membership. With our employee discount the monthly fees are around $40 per person. A small eatery with pretty good eats is available and incredible staff awaits you.

Dr Erica Stevens, primary care physician. Great person, great primary physician. Listens, explains,…read morevery thorough. Two thumbs up for Dr Stevens.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

To my heart surgery medical team and facilities. I am amazed at the number of people, surgical…read morecenters and facilities to provide my immediate medical needs. Thank you for the care, skill, and compassion your associates have shown as I've navigated my heart‑health challenges. Their dedication has given me something truly priceless: more time, the opportunity for new memories, to also be cherished, with the additional days to live fully with the people I love. My brothers and sister, children, grandchildren. I am profoundly grateful for the work you do and the humanity with which you do it. Numerous hospital staff providers who personally serviced my needs: Nurse- Emma Jongsma RN CNA- Landry Super- Amanda Surgery center Cardiologist: Dr. BIDART heart surgeon Anesthesiologist- Dr Nicolist Asast Nurse- Angelica PRN Night nurse- Joice, Jeromy PS: Nurse Emma was outstanding. With her big smile and friendly demeanor she made the healing time speed by easily. The cost was alot, but thank goodness for insurance.

My husbands care from check in, Dr. Ganser and his team gave the top care. However when he was in…read morehis room, around 3pm care was lacking to say the least, being diabetic, not having medication, nothing to eat since Monday night, his insulin at 257, I ask the nurse about getting him some food and insulin, she said she did not do food, she brought a menu and told me I had to call and order what he wanted, she brought a menu, showed me the phone to do that. This was around 3:30 pm, I ask her if she had something she could give him till dinner came, she said only snacks and that would not be good for him, I ask if she had jello and she said yes, I had to ask her if he could have jello and she said yes and brought him jello. I used the call light to ask if he could have some insulin around 4 pm and I was told his nurse was at lunch and that they check insulin at 4:30 and his nurse would check it at that time. The nurse came in about 4:30 gave 4 units of insulin and a shot to relax his muscles. Dinner came at 5:30. His insulin was down to 248, after dinner it was 277! Still waiting for the nurse, she is waiting on the Dr. to call back to tell her how much insulin to give. All this time we had to call the nurse, she knowing his insulin was way out of control, not once did she check on him! While waiting he ask told the floor nurse he needed to go to the bathroom, he had not be since 11 am and it was now 6 pm. He called the nurse again at 7 pm for help to go to the bathroom!! Really, is this the protocol for a hospital, a patient has to ask after all those hours!! A nurse came in and said I have to check, I don't think you can go till 8 pm!! I am 77, my husband is 81, the care he was given once entering his room was on a scale of 1-10, was a 0. I am very worried about his overnight care or lack of!! Rosemary Young 530.306.1825

I was at Renown South Meadows but actually the review is for their new Conrad Breast Center South…read moreMeadows. It is a large three story building to the left of the existing facility. It is a beautiful and impressive building. Very new, very spacious throughout, lovely decor. The calm vibe there is achieved by the large inviting areas, the soft color schemes, the large appropriate artwork and so much space. Hallways are wider and everything looks fresh and clean. Waiting areas have a small coffee station, a selection of fun, comfortable chairs. Top this off with attentive and pleasant staff. Center addresses cardiology and breast concerns. These are situations that can be stressful but they have achieved the most calm and pleasant environment for these appointments. Kudos to all! Lots of easy and parking close to the building plus a small golf cart style little shuttle is there in the lot to assist as needed. Nice! Staff told me this building of just a year old. I was beyond impressed with every aspect of my visit here today!

If you have an actual emergency you better go somewhere else. The ER here is always a total joke…read morefor wait times. The worst in the city by far.

The nurses were very attentive. My friend, that I was visiting, has swallowing difficulties. She…read morerequires her food to be wet, like extra gravy and scrambled eggs must be soft scrambled. They always came dry. She related her needs to several dietary staff members. But the issue was not solved. Other than that, this is a great hospital.

5/14/25- Dh was able…read moreto get a follow up appt. after being seen at Er Damonte.. Appt. was with AGACNP-Preston Peterson.. For me to give a five star review- you know he thoroughly impressed me with his knowledge and bedside manners-.. Very easy to speak with, very compassionate and answered all my questions. Next appt. Is six weeks and feel very fortunate to have such great medical support. The Medical Assistant was awesome too.

The care my dad received from the VA ER was truly above and beyond. Dr. Davis was incredibly…read morethorough, compassionate, and took the time to convince my dad to stay so he could receive the care he needed. His professionalism and genuine concern made a difficult situation much easier for our family. Nurse Breanna was absolutely amazing. She was so kind, patient, and sweet with my dad during his entire visit. What touched me most was when she came outside on her lunch break just to comfort me while I was crying. Her compassion meant more than words can express. We are deeply grateful for the care, empathy, and support we received from all of the nurses and doctors during such a stressful time. Thank you for treating my dad -- and our family -- with such kindness and respect.

The medical support staff is very kind to visitors. The quality of care is good for being…read moreunderstaffed. The nurses really care about their patients. The outside gardens are beautiful. The VA gives staff amazing amenities that many hospitals and clinics don't offer. The signs and arrows in the hallways make it easy to know where you're going. And plenty of people will also make sure you know where you're going. There are plenty of activities to keep the residents busy and moving. And the types of care offered is extensive. They really do everything there as they should. It's nice to see our veterans still getting excellent care and not being forgotten about.

It's nice to have a free-standing ER where you may be seen sooner than going to an ER at a larger…read morehospital, however, in our case, it was not. We checked in around 9 pm and left around 5:30 am. I can't get into what brought us to this ER, I can say that it is not the staff's fault we were sitting there all night. Northern Nevada ER, if you are going to offer certain things like X-ray or Ultrasound, then you might want to actually have those things readily available and not leave patient waiting for hours to get them. Apparently getting a report from radiology was part of the problem. Had I known, I would have gone to Renown ER at South Meadows. 8 1\2 hours is very unreasonable. #Emergency #Hospital #Wait #Xray #Ultrasound #Patient #Frustration #Nevada #Radiologist #Problem #Hours #Delay #Service #Disappointment

Excellent care at record speed. The doctor and nurse were professional and attentive. I watched the…read moredoctor and nurses work as a team while my friend was being treated. They naturally collaborated as though this was their habit. I could have flown to Reno from Southern California, been treated, and returned in the same amount of time as it would have taken to be treated in Southern California. And I might, if need be.

I think that once a mother, no matter how old your children are, they will always be your "babies"…read more I experienced my youngest son having an unexplainable fever, and with him being wheelchair bound, it caused me even greater concern. After visiting the urgent care, we were sent to the ER for further follow up. The staff there were pleasant, knowledgeable, and kind. It was about 8:30 in the morning and the ER was already pretty busy, especially with an upcoming holiday. Doctors, nurses, lab techs readily explained upcoming process and procedures. My son was admitted for 3 days with a favorable outcome. Appreciate the hard work of all first responders!

We visited the ER after my boyfriend had several days of abdominal pain. We were reluctant to go…read morebecause usually it is an all-day event. We chose Saint Marys because they have the shortest wait time, and it was true! We were checked in, labs were drawn, assessed by the physician, sent to CAT scan, and discharged in 3 hours. I am truly grateful to all the staff there. They were so wonderful and very professional. Thank you to all of them. Health care is a sensitive subject, so it's nice to know this hospital is still one with the biggest heart

Dr. Lindsay Hall is, without question, the best doctor I have ever seen in Reno. Her compassion,…read moreattention to detail, and exceptionally high level of care blew me away. She truly gave me the care I needed and made an unbearably difficult situation bearable. She listened carefully, took everything into consideration, and provided thoughtful, practical advice. Her bedside manner, depth of knowledge, and overall attentiveness were outstanding--she accomplished what so many other doctors had failed to do for me. Dr. Hall is not only a remarkable physician but also a remarkable human being. She is a tremendous blessing to our community, and I am beyond grateful for her care. I will absolutely return to see her and wholeheartedly recommend her to others.

I grew up in NW Reno and have always loved this urgent care here if I couldn't make it into our…read morefamily doctors office. I used to get my sports physicals done here as well when I was in high school. When the kids played league sports, my last visit was for a football clearance. Always clean, and the staff has always been pretty friendly. I brought my daughter in this weekend to get checked out since our family Dr isn't open on the weekends. The treating PA was sweet and gave us a referral, and went through all of our options. I'm glad we made an appointment ahead and were in and out. Ran a few errands on this side of town while waiting for her prescription to be filled, and I was on my way to pick up her medicine within the hour. I recommend this Renown facility and urgent care. They've always taken care of my family.