We were on a road trip and hoping to find grab & go food, and/or something suitable to put into our motel microwave. Unfortunately, we just couldn't find anything that tickled our fancy and opted to go find a restaurant instead. We fully understand that a smaller footprint supermarket cannot carry everything a larger store can. The customer base can't support it and it simply wouldn't be profitable. However, there is no excuse that staffing in the deli department can't spend two minutes a hour to stir the prepared salads. Nothing is less appealing than when the outer layer forms a "crust" giving the impression that the food is not "fresh". You can easily see a difference in texture and color between the portion of the salad that has not been touched compared to the portion of the salad that has been served from. Pass. read more

STAY AWAY! Thieves, Liars, and Blatant Retail Fraud! I will absolutely never step foot in this Safeway location again. This entire store is run by thieves, liars, and completely incompetent staff who engage in predatory retail practices. On Friday, I placed an online grocery order, but an unexpected medical emergency forced me to rush a neighbor to a hospital in Reno. I repeatedly attempted to call the store to explain the situation, but the staff completely ignored the ringing phones. Instead of holding the items or canceling, your employees flagrantly falsified store records at 4:00 PM by marking my order as "Picked Up." They actively stole money from my bank account, pushing an unauthorized charge to my debit card for goods that never left the building.The utter lack of customer support continued the following morning when I called again, only to be left rotting on hold for 30 agonizing minutes without a single person answering. It ultimately forced me to waste an hour of my weekend navigating an online corporate chat just to claw back the refund that this local staff essentially embezzled.To make matters worse, after finally getting my money back, I made the mistake of reordering my groceries. The staff completely butchered the second order, proving their incompetence is entirely intentional. They systematically withheld items from multiple "Buy One, Get One" promotions, deliberately short-changing me by failing to include the free items I was contractually owed. This isn't a string of simple mistakes; it is a corrupt operation with zero customer support. Save your sanity, your time, and your hard-earned money. Avoid this garbage dump at all costs! read more

Good Lord... you have to place wax paper between the burgers when they come out of the case... otherwise it turns into a giant block of crap...wth? read more

We had a good experience here buying what we needed. They had a great selection of vegan options and some delicious strawberries as well. Enjoyable and standard Safeway experience. Would like to have seen more sales. read more

As one of the stores to shop for groceries, this meets the spot. This is the place to come for a produce compared to Walmart, which has nothing. read more

This Safeway is pretty bunk compared to the bigger ones in literally any other city. Expensive and inaccurate regarding what's in-stock according to the website/app. For those who enjoy the convenience of Drive Up & Go™ be warned: they seem to have no qualms about giving online shoppers expired product and even visibly moldy produce. read more

Safeway seems to never have in stock items that are on sale in their ad. If they know it's going to be on sale they should order sufficient quantities so they don't run out. It's very annoying that the only way I can get an item on sale is if I ask for a raincheck. Also, there is a mess on the entrance to the store that is disgusting. It's been there for weeks and staff has not cleaned it up. Someone apparently spilled something and it was walked through so many times that now it's a black disgusting stain. Come on...clean that mess up. read more

Safeway - Grocery Near Me - Susanville, California

I think Safeway is awesome, don't care what anyone says. They have a great sourdough bread and carry my favorite vegan cheese. They also have Japanese eggplant often, which I love. THEY ALSO carry OYSTER MUSHROOMS almost every time I've gone!!!!!!! That is my favorite veggie and usually found only in Asian supermarkets. They are also open till 2:00AM which is convenient when I want a late night snack. read more

Safeway - a package of cheese on a table - Grocery Near Me - Susanville, California

This review is just for the deli. Yesterday I went shopping and decided I wanted chicken wings. The flavor selections were limited: Buffalo (I could be wrong) and fried. The fried looked tasty so I chose them, asking for a dozen. After I arrived home and put the groceries away I sat down to enjoy a few wings. The breading was sooo HARD I could barely bite it. I had to break it off to get to the meat. I shared the breaded skin with my dog and even she had trouble chomping it. It tasted good, however. read more

I am from out of town visiting our Family. I have gone three times in the last year to get assistance at the front desk cashing in lottery tickets, etc. and have been ignored or had to wait 10 plus minutes. It appears to be the same lady tall brunette didn't catch her name but I walked out today because she looked over at me several times did not seem busy or doing anything. Customers were piling behind me we had to get on the road so I had to leave so customer service sucks. read more

Thank you, Safeway, for indulging me when I was craving some fresh cherries. We stopped at another grocery store in town and were disappointed to see a very pathetic and bad smelling produce section. I almost despaired until I Yelped for a grocery store in Sunsanville and this Safeway appeared. It's in a newer part of town and the store itself looked like it was built not too long ago. It was the traditional Safeway layout which made everything easy to find. The produce section was nicely organized with a plethora of fruits and veggies to choose from. And, yes, they had cherries - lots of them and they didn't smell or look bad!! Of course, the employees were very attentive and helpful and checkout was a breeze. No matter where I go, it's nice to know that Safeway will be there in my moment of need. *kisses* read more

I did find everything I was looking for. I picked up some fresh fruit, but come to find out after I get home to eat it, every single piece of mango was rock hard... :\ The fruit bowl was 95% full of rock hard green mangos... Nice Safeway- trying to get rid of the under ripe fruit to your consumers... :\ read more

Pretty decent store. But....ahhh, there's always a but when you don't make 5 stars. Amanda and Sailor--- in the deli section making sandwiches and etc? Here's the deal. It seems to me, ladies, that you should know that forks and napkins and spoons are essential to the deli business. After walking around and not finding any, you can imagine that the average Joe or...Jodi might be mildly annoyed. Not ticked..., not upset, just --you know kind of like a fly buzzing. No biggie. Upon asking for a spoon, you advised something to the effect that "you have to ask for spoons ..........now.....?" Whatever. After sitting down to my hot chicken soup, I noticed I didn't have a napkin. Back to the counter. "Excuse me, ma'am, any napkins?" Now I am 58. You? Well gentlemen don't ask nor do they venture to guess. Suffice it to say, I am older. So, the appropriate response ....I think, would be to say "very sorry, sir" or "one moment please and I'll help you out." Instead, w/o even looking at me you said...."--go over to Starbucks." So, now you mix in that annoyance with the fact that I can't find a dang napkin, had to search for a spoon and it's become a "double --maybe a triple whammy" if you will. (Depends on how you count, e.g., attitude, and whether you count the napkin and the spoon separately). I wandered over to Starbucks again and can't find napkins. NAAPPPPKINS! They're not in plain site, that's for sure. So back to the counter. I make a point this time of looking at your name tags. I ask, "can you please get some napkins" to which you respond "we're out, that's why I sent you over to Starbucks." OK, back over to Starbucks. I wait for the lady to finish with her frappe-whatever for a customer and ask for a napkin. She advised that they're back around the corner. Hidden in my view.....but----whatever, my soup's getting cold. Aside from the customer-service niceties and the fact that the deli is out of key utensils .....aside from the fact that Amanda and Sailor didn't seem to give a rat's behind....nor, apparently the store management, HERE IS WHAT GIVES ME HOPE!!!!!! Sailor tracked me down! !!!!!!! Yup!!!! She sought me out. I was at Starbucks sipping soup. She didn't apologize. Nor, did she smile . But, she did walk over to Starbucks where I was having my soup and asked why I looked at her nametag --which is not your everyday name--Sailor. I told her I just wanted a napkin. She advised again that she didn't have any. I said ---ok, thank you. But, the fact that she searched me out suggests she CARES. Perhaps there were other motives. Perhaps she was pissed that I dared to get her name. But, I choose to believe she CARES. In the future Amanda and Sailor.....I know work can be a drudgery....and people who are having bad days can add to your own difficulties....but; suck it up butter cup!!!! Smile. Try to be helpful. Smoke and joke with the customers dragging their feet in a funk. I'll bet if you make someone smile.....you'll feel better. That's all. Now get some forks, spoons, and napkins out. And if the manager says he doesn't have any; you might use it as your first joke to a customer who will look at you, relate, and be totally in synch with how you're feeling. Remember. Smile . It'll pay off. read more

Stopped by to get some food to make dinner. They have a lot of fresh vegetables. Actually, all their vegetables are really fresh compare to what you would see in LA. They have essential items but marked up pricer then you would find elsewhere. There is also a meat section here. I bought myself 4 pieces of salmon that came out to be around $24. The butcher was very friendly as well. What I really like about this store is how everything is really organized & clean. Would definitely return when I'm back in town. read more

Bakery on a Saturday afternoon. Looks like a third world country. Since there is nothing on the shelves, it would be a good time to at least clean them. Pitiful read more

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This is a review for the bakery only, I worked here many many years ago and the service in all departments was great. What has happened in the last 16 years? Who knows! I called to place an order for a gender revealing cake as I wanted to surprise my parents and reveal the gender of our baby. I talked to 2 people in the bakery (the manager and an employee I believe) I explained what I wanted and they said they wouldn't be able accommodate my requests as some of their stuff is premade, totally understandable. So they suggested that I get the cake and they would put a layer of frosting in the middle (either Pink Or blue) to reveal the gender. Great. It all sounded good. I asked for the cake to be decorated in pastel colors, baby themed... maybe balloons or something baby related. That can't be that hard to understand. Oh boy, when I got there the cake wasn't done, mind you I was 2 hours late. The cake only had a border on the bottom in bright blue and bright pink. There was nothing on the cake but the wording "baby on the way..." which was what I asked for. I was so disappointed to see such a lousy decoration on the cake. Finally the cake decorator shower up and I told them that that was not what I had asked for. I clearly asked for pastel colors, like baby shower colors. She added decorations in black, blue and red. I continued to be in disbelief. Oh and I asked if they had added the layer of the blue or pink frosting and they said no. How was this supposed to be a gender revealing cake? One of the guys pulled out booties and asked if those would help. Which they did. Since the cake was so plain I asked for them to write on the bottom part "happy grandparents day" it happened to also be grandparents day. The writing was horrible, a 3rd grader would've done better job. The cake decorator offered to make me a new cake, but I was already so mad I just wanted to get out. I thought maybe I would just buy a cake from the case and call it a day, but the case was empty, only 2 cakes were left. I had to pay $26 for a horrible cake. At least it tasted good. Now I know why I usually pay 3 times as much when I go to an actual bakery, because I get exactly what I ask for. This will be the last time I get cake here, I'm better off just going for what is premade and in the case. read more

Safeway - I asked for baby pastel colors, clearly not what I got! Horrible decorations. The cake itself was good. - Grocery Near Me - Susanville, California

Adjusting to a new allergy diet in our house. It was so much easier to order on their site. Giving us time to read and research while shopping through this new diet for our sweet little. when they didn't have items in stock they recognized they called us with alternative options. Helpful, friendly and prompt. read more

Here's another poor experience I've unfortunately had in Susanville, Ca. All I went into Safeway for was two sandwiches and chicken tenders. I walked up to the counter and waited for someone to show up at the deli to help. A woman came, asked how I was and I said fine thank you. I asked her how she was and she says "oh, just living the dream" completely sarcastically. She then took her sweet time to make a 12 inch sandwich that she stopped several times in the middle of making. She had to walk the length of the deli to go say hi to her work friends and they chatted a minute. She had also complained that the bread shipment didn't come and stopped to go look for more after telling her I wanted French bread. She came back after awhile and said I only have French bread- i told her that's fine l, it's what I had already asked for. She continued this take my sweet time attitude while the line builds up obviously as if none of us in line had things to do today. This went on through 2 sandwiches.. No joke- I'm at the deli counter for 15-20 minutes waiting for her to make the 2 sandwiches and grab 2 chicken tenders. This was about 9 am this morning. Btw- I went to purchase at the self pay- the guy overseeing the self pay walked away as soon as I got there. My self pay machine had an issue and I sat and waited for him to come back. I see he was at one of the check stands chatting with a coworker and he took his time to come help. What the heck is wrong with customer service?? I won't be returning to Safeway in Susanville or anyplace in Susanville for that matter. I drive through Susanville to see family 4 hours away from us. I'll be packing lunches for me and my husband and kids from now on the passing straight through Susanville. P.s. 2 sandwiches and 2 chicken tenders costed over $30! Unreal read more

The store is not stocked with the essentials. Many rows of shelves are empty. Limited staff, major price gouging. Produce is very limited to older items. There's a rumor going around every one is closing down for 2 weeks. Causing unreasonable hording. read more

Cashier Dora is rude as hell. Worked grocery for many years so I have a soft spot for customer service workers I will ALWAYS be respectful and courteous but she tried to gaslight me into thinking I was being rude to her. I have heard there has been several negative encounters with Dora and many different customers at different times. It's time for Safeway to let her go she is literally sending business down the road because of her bad attitude. read more

This is your typical Safeway store. Not locally owned, big, overpriced, and impersonal. I only come here for pinapple and flowers. And you are lucky if you can get through a check out stand in under 10 minutes. WHERE ARE ALL THE CHECKERS??? About 8 years ago, I was shopping with an 18 month old child. He was being your typical kid... grabbing everything, being loud, kid stuff. Well, my kid grabbed the donation jar of sometype and the checker slapped my son on the hand. I complained to the manager and he did NOTHING ABOUT IT!!! So yeah, Im not a big fan. read more

Went into Susanville Safeway to get dinner for company and talked with deli clerk, asked about how fresh the chicken tenders were and they said they were fresh. got home and took one bite and breading was hard as a rock, broke a tooth i had just paid to get root canal and crown done on it. Called the deli and woman who answered was belligerent and rude and i had her on speaker phone and everyone in the living-room heard her and all agreed she doesn't need to deal with public but unfortunately she didn't give me a name. Even the german shepherd wouldn't eat the chicken. Shame on you Safeway!!!!! Now i am facing a $700 dental bill read more

Susanville is a small town and has limited shopping options. This Safeway is pretty standard as far as Safeways go. It has a deli, bakery, meat counter, a floral department and a Starbucks. There is also a US Bank located inside. They make good deli sandwiches and have a pretty decent selection of produce. They also have a pretty decent selection of beer, wine, and liquor. I buy a lot of organic products. They do have an organic produce section, it's relatively small but the items they do have look pretty fresh. I can't always seem to get organic potatoes though. They don't have many options for organic yogurt, but do have a lot of milk and dairy choices available in organic. Safeway sells an uncured salami that is very good and reasonably priced. The meat selection offers grass fed beef and some organic chicken. Overall, the store can get pretty expensive so make sure you take advantage of the club card offers. The one thing I dislike about the store is that the women's bathroom is always dirty. It reminds me a little bid of a highway gas station bathroom. I wish they'd keep it cleaner. read more

I really hate to have to give this a 1 star..it much rather deserves a .5 or 0. I had my wedding in Susanville and solely relied on Safeway to make my catering tray, wedding cake and bouquet. The bouquet came out great and 2 of my 3 trays were good as well. Here's where we get to the fun part. The condiment tray was nothing more than some pickles, onions, tomatoes and lettuce stuffed into a plastic deli container. I specifically bought this tray so that I would have mayo and mustard on hand, but wouldn't have to buy a big tub. Mayo and mustard were no where insight and the tray was at the bottom of the stack of wrapped trays. They had plastic wrap around all 3 so they were a column. Didn't bother to check before I left the store to make sure it was alright. Strike 1. I'm almost embarrassed about how my wedding cake turned out. It looks like something a beginner did. We had to ask what some of the decorations on it were because we had no idea. Not only did I place the order 2 weeks in advance, but I had been talking to the bakery manager for about 4 months. She didn't have certain items that she said she would when I picked up my cake so I got what I got. The roses decorated onto the cake were drooping and looked more like melted swirls than roses. Strike 2. I accepted the cake and took it with me because I didn't have time to fuss about it and what was I going to do 45 minutes before the wedding. I got over it and assumed this is what you get in a small town. THEN when we go to cut into our cake it is not the kind of cake we ordered. We ordered marble cake and it was a white cake. Strike 3. Still tasted good, but not what I ordered. Needless to say I contacted corporate and they contacted the store. Upon talking to the store manager, I was almost made out to be a liar. He said the bakery manager told him that she had gone over the cake order with me several times and said she could not do a marble cake because it would crumble when we cut it because it was tiered. BS! If this was the case, I would have been expecting a white cake and been okay with it. So I called another local Safeway and asked them specifically if this would happen and they said absolutely not and whoever told you that doesn't know what they are doing or is very new to this trade. This would maybe explain why the cake looked the way it did. Anyways, corporate is still working on this issue and trying to get it resolved. The guy I talked to at corporate was flabbergasted that this even happened and was more than sympathetic about the whole thing. I would never return to this Safeway and would advise anyone looking for catering trays or a specialty cake to look else where. read more

We came in tonight to get supplies for Cocktails. They didn't have ANY cherry vodka in any of a variety of vodka makers, especially Frost. So when I was checking out I asked Jennifer P. The front end Manager if they had any Frost cherry vodka she snidely replied I never heard of that. Period, not let me check for you, nothing. OK I was disappointed. I had trouble with the Safeway club card and asked if it worked and she snapped yes it worked. I paid for my 19.57 total with a hundred dollar bill and she crumpled all the money together and put it in my hand, didn't even bother to count it out for me so I stood there and counted it out myself. She just hurried the next customer and kind of pushed me out of the way. If this is how their management is representing this store they should be ashamed. Really terrible customer service here! read more

The deli is as close to home cooking as one can get when living out of a suitcase :) California dreaming sandwiches & strawberry salads. Yum!!! read more

Beware! Many outdated perishable items! Check all dates. Milk, yogurt, lunch meat, yuk!

This place has completely gone downhill. They have no regard for their PAYING CUSTOMERS. The next time I show up before 8:00pm and the far entrance is locked I will assume this place is closed and go spend my money elsewhere. But I'm not going to bother chancing it anymore. read more

Once again - without my glasses - I bought food that was so close to being out of date that it's no use. I've seen food more than once that is past its date in this store. That's my last time shopping here for food - IGA is more like expensive, but I've never seen food past its selling date the way I have at this Safeway store. Ridiculous!!!! read more

Larger, tall male checker was extremely rude to me as i was purchasing alcohol. I shop here every single day and 100% understand the carding laws and even with a legal ID he extremely rudely questioned whether i was with a group of kids that were in line ahead of me. Mind you they were already shopping and we just all ended our shopping at the same time as lots of people do. I understand however this guy needs customer service training. He was the rudest employee I've ever come across. read more

Marcee the cashier is rude and nasty!!!! First time in the store and can say I won't return. Ladies at Starbucks were awesome

Yucky, dirty, rude staff. Food out of date. Green meat, employee told me he could cut it off if it offended me? Wtf!

I was having troubles finding what I was looking for and this amazing employee by the name of Lizi helped me out. Not even to mention the fact that they always have the ingredients I'm looking for. I love this store and the employees here, especially Lizi! read more

Nice selection of ready made items, cut fruit and baked goods. Perfect for hotels or camping. Right across from the Super 8 motel which had a fridge and microwave. read more

Went in to buy a $100 visa gift card for a retirement party. Checker told me I had to use cash to buy it. When I asked to use my debit card to purchase it she said no because I could close account when I leave the store. She said it was Safeway policy. So, I went to Safeway in Chico the following week. Not only could I buy a visa gift card with my debit card I could buy one with a credit card. Manager in Chico said he had never heard of any policies regarding this. The susanville Safeway is awful! read more

If you want to find the store with the absolute worst customer service and longest lines, look no further. It's not the workers fault, no! It's the management. There are 6 or more check stands, but it's rare to see more than one open. What's not rare is to have a line of 8 to 10 customers waiting impatiently for the single checkout stand that's open. Almost every single time I'm in there. New management needs to be brought in and change the hiring practices for checkers. Ridiculous! Also, you'll find some of the highest prices of any Safeway anywhere. It's not that Susanville is out in the middle of nowhere, it's price gouging plain and simple. Better to go to IGA Susanville Supermarket. Where two's a crowd, the bakery is on point, and customer service is second to none read more

Safeway bakery makes the best sour dough within 500 miles.

Allowing people to beg at the entrance to the store is not safe. I can`t be there with my wife so she will shop somewhere else.

Amanda from the deli made me the best chicken artichoke sandwich, she took time and care to make it. Best Safeway sandwich I have had!

5 employees in the deli enjoying a lengthy conversation. A couple even made contact with me as I stood waiting. The child making my sandwich was in absolutely no hurry. Safeway is awesome, but avoid the deli if you are in a hurry. read more