I understand we all are getting used to the covid.... well now I see that cleaning gets neglected, crowd control is going to zero and people care less. I am annoyed by people going in the wrong direction in every isle. You don't have to speak English to see the arrow on the floor. I am German and I understand the arrow and the direction he is showing. Please people, look down and make sure you are compliant. Thank you to the Safeway workers who are dealing with that every day. You are frontline workers and I appreciate you coming to work every day. I am sorry that some of your customers just suck and don't care about you or other customers. Again, I will shop and give everybody a piece of mind not following the simple rules..... read more

Customer service is non existent. Cashiers are rude as can be. There are few and far between good cashiers in this store. Items not stocked. Only thing that makes this better than the downtown store is no pan handlers! The people here are worthless. read more

Im very upset that Safeway. Are not very honest I've gone to Safeway and my club card always give me issues. I've called custermer service and always fix it But when I go back to the store to get my money back on my savings they only give the $ that says at the bottom of the receipt that say approx amount you save and I always thought that when they gave me that amount it didn't seem the right amount it just seemed like it was completely off and then I started paying attention and like just like today I looked at it and just on three solids that I bought I saved a dollar on each one and the approximate savings and wanted to give me back where like 575 but the actual total was about 3252 when I commented I said how where do you get that map from it it doesn't it doesn't add up just on these two items I have saved $15 so why are you giving me back just the approximate savings and she's like oh I didn't see but it's all the time I've done it a couple of times and I've never paid attention until now so watch out when you try to return things or get your your money back make sure it's the right amount cuz they screwed me over a couple of times until today I really checked and I'm like no ma'am that does not make up the math you got to do that again I mean I didn't go to university but I'm not stupid read more

This place has been going downhill for years, the only reason I ever return is because of the friendly and helpful staff, they are a real team of go-getters and helper outers! Everything else feels like An underfunded inner city market read more

Michelle, Assistant Store Manager saved the day when we called last minute for a RAINBOW UNICORN CAKE for our daughter's birthday. She helped look online for which flavors would be best for the filling, walked over to the bakery to advocate for a same-day cake, called me back to confirm and texted over a picture. During a time of short-staffing it would've been so easy for her to say "sorry, we can't do a same day order", but she went above and beyond to make our girl's birthday cake vision come true. Thank you, Michelle! read more

Kind of a sad safeway with a layout that made finding some basic items more difficult that it should have been. However, the staff was friendly enough when I asked for help, and there was plenty of parking. Just a tired location and I'm glad I don't have to shop here very often. read more

I like their opening hours and varieties, and the price is okay. But I had several experiences with them that the meat they sell is spoiled. It's hard to tell from the package, they look fine, but we open it at home, you may see/smell something disgusting inside. read more

I went to the deli at 7:30 a.m. to order 2 breakfast burritos. There was one gentleman standing there and he'd already placed his order for 1 chicken sandwich. The chicken sandwich took the deli employee 10 minutes to make. And, it took 25 minutes for him to make the 2 burritos. If it wasn't so frustrating, it would have been laughable. I wanted so badly to jump over the counter and finish the work for him. And, he never once looked up to say good morning, thank you, nothing. He barked a few questions at me, but that was it. Will never go back there again. Awful. Awful. Awful. read more

it's a safeway, wmeverybody jnows shat safeway is it's decent has most if the things/food anyone needs.

I get the feeling "Will F" works for Safeway because there is absolutely nothing good about it. This is the worst Safeway I have ever walked into. Just read most other reviews, there mostly bad. The customer service at this location is horrible, pathetic really. I have just kept my mouth shut and put up with it like most do for a long time now but i am just sooo sick of it. Recently, and the reason i finally decided to blow off some steam on Yelp is... Twice now i have gone to customer service in the past couple weeks and the same girl completely ignored me, she wouldn't even come out of the office. SO, I went over to a checker and asked if they would send someone, the first checkers response to me was I don't have time for that, then the guy checking next to her reluctantly called for me. One minute later the girl at the customer service booth came storming out of the office, approached me with a disgusted look on her face and dint say one word. Just stared at me like I just ruined her day. I know darn well she saw me standing there through the window but she apparently had better things to do then deal with a customer. Huh, go figure. Well, I asked her for a $300 money order anyway, and get this, her reply was, "sorry I can't do it for that amount you'll have to go somewhere else." OMG, since when can't you issue a $300 money order? Are you kidding me? I could't believe what i was hearing. She was so full of it, she didn't want to bother helping me was the problem. This is the same girl that two weeks back was goofing around in the customer service office with some other lady and they both saw me and shut the door. they didn't even bother to acknowledge me or help me. I kid you not, they looked at me, they were laughing about something and then shut the door and left me standing there. I was like wtf. So I had to go find some one else to help me. The person that helped me opened the office door at first and asked the girls to help me but they gave her attitude too, and then gave me a dirty look, I was like, what is wrong with these people, geez. I just want a money order, its not that difficult. Sigh. Ya know, with the change in ownership I had really hoped that this location would get better but nothing has changed. In fact in some ways it has gotten worse. The lack of sufficient staff, making customers bag there own groceries at self check out. Funny, i don't recall applying to work at Safeway. Making 20+ customers wait in one line because they wont hire the staff to open more check out lines than that. Never can find anyone at the bakery or the deli. you have to yell at the top of your lungs to get someones attention and its usually one poor soul that has to handle the whole area. The list goes on and on. Anyway, I for one am sick if it and I have asked my whole family and some friends to stop going there. This lousy customer service has to stop and the store needs major improvement. The big part of the problem is the management and they just don't give a hoot. I have witnessed someone in management there, some guy looks young, joking around with what looked like friends near the check out playing loud music and dancing around, meanwhile completely ignoring the customers needs. I'm all for people having a good time but that wasn't the time or place. I mean, in front of customers in the store, its not professional and actually quite rude. I hope that upper management listens. Please get control of this location and you can start by changing the staff at the customer service booth. ;-) Off to Scotty's...... read more

Came here last week and I have to honestly say.... This was by far the nastiest Safeway I've ever been to. Staff loudly talking about girls they'd like to take home and bang in front of customers. Don't take your children here! Also, God forbid you set something down near you while you look at redboxes; The employees will pick it up and play with it. What the heck? Really? Bathroom had blood everywhere. No, really. Blood. Never coming back. Might catch a disease... read more

This is probably one of the worst Safeway's that I've been to, before and after the remodeling. The produce section often is understocked, or getting past their prime in freshness. The bakery department seems to have it together, though. There seems to be a perpetual grey cloud of low morale among the staff. I've witnessed open tension between employees (as recently as today). In the past I've had a cashier openly gripe about the number of open checkers, another one that casually used profanity and a cashier that was too busy reading the birthday card I bought to remember to activate the gift card I purchased along with it. During the weekday afternoon, you can count on long checkout lines. There are never enough open and can be a fluster-cuck of hapless shoppers waiting in snaking lines blocking the end of the aisles. On weekends it's a total wash. I would rather drive out to the one in Novato or even Nova Scotia (if they have one), since the drive back and forth would be much shorter than wading through the crowds and long, slow lines. There are a good number of employees there that are total pros and do their best, but unfortunately there are more than a few that make you wonder who was doing the hiring that day... This place just can't seem to get it together read more

this is the first time I've ever had a bad experience in this Safeway...Donald was working the self service area and I was having difficulties with the self checkout and a few items I had to look up....Donald abruptly told me to take my items to a regular check out as he had no time to help me....as said, everybody in this store is always helpful and friendly to everyone, especially us seniors....maybe a re-training in customer service is in order for him . thank you read more

We went to get food for our lunch and snacks for the Marin County Triathlon. Armed with a cart and specific items in mind, we set out on our mission. We easily found the pre-made sandwiches. It wasn't clear exactly what was on them. For example, some sandwiches clearly had mayonnaise packets packed into the sides and others had no such packets. We weren't sure if the mayonnaise was already on the bread or not (turned out not). The sandwiches were satisfactory but not amazing. I got some fried chicken and shredded broccoli salad. The guy serving the chicken was helpful and friendly. Both the chicken and the salad were good, although I've had better. We also got lots of bottled drinks (I don't think we ever found single-serving bottled juices), hummus, a veggie tray (turned out to be dry), crackers, and cheese. At checkout we used a Safeway card to get discounts and then paid with a credit card. It was all pretty ordinary. The cashier and bagger weren't overly friendly, but exactly what I'd expect from them. I thought the store was clean and organized. The shelves were in good order. We were able to navigate the isles easily. With the exception of the bottled juice (like Snapple) we found everything we wanted. read more

Terrible supermarket, very nice staff, but it is just an awful supermarket in dire need of an update. The smell of bleach when you walk past the meat/fish section is not exactly enticing.... And to top it all it really expensive!!! I do go there when I have to as it is local but I really wish they would do SOMETHING about this place! read more

I've been shopping at the Terra Linda Safeway since I moved to Marin 9 years ago. I've seen them go through a remodel, additions and shifts to local and organic produce and another remodel. I know where everything is and I think they have a decent selection of produce. It's not as shiny at the one in Hamilton but it's my shop and I like it. Always busy though, and having a little baby makes that aspect pretty unappealing but yet I find myself here at least twice a week. I am hoping the current remodel will be done soon, parking isn't fun! Unless I move somewhere with a supermarket in the vicinity I imagine I'll continue to make the short trip to Terra Linda for the major shopping excursions! read more

I don't know what's going on at this store but it seems worse every time I shop there. In a nutshell: 1. NEVER enough check stands open = lines are ALWAYS too long. I waited more that 25 minutes the other evening when there were only 2 people in line in front of me. I almost left, but kept thinking the SURELY it couldn't take much longer... 2. The brand new self-checkout stands haven't been open when I've been there. 3. The employees are rude to each other. I've witnessed not only impolite exchanges a the check stands, but reprimands over the loud speaker system. So unprofessional and unpleasant. 4. Store it often dirty or at least not tidy. I still go there since I live nearby but prefer the Hamilton store these days. read more

I just moved to San Rafael, thought I was moving to one of the nicest areas in the US, and this Safeway will definitely make one think they have enetered the barrio. I've been to better grocery stores in bad neighborhoods and cant believe this is my local store. 1st off: place can get busy, not crazy busy, but when there's only 1-2 cashier(s) lines can form quick. Also, when the cashiers move slower than molasses the lines can then begin to get long and not move. Grrrrrrr, I don't like waiting in line for 20 min. to buy 3 items! Freaking ridiculous! 2nd off: it seems really dark inside and the could use some upgrading. The prices are high which comes with the location but please make it nicer inside. It also seems like it attracts a rougher crowd. Last time i was in there, this kid comes in and steals something and then I leave as a cop walks in. There were also some other cops at the other end of the grocery store parked by the entrance. I've seen some homeless people and schizos there before too. Kinda not really what I was expecting for Marin. read more

Just moved to Marin. I was hoping the service at Safeway here would be better than San Francisco.. Unfortunately its not.. I waiting at the deli for 15 minutes without anyone acknowledging me. I was hoping to at least make eye contact with the 4 people working .. No.. Let and went to a smaller market up the street... read more

Boy there are times on Yelp that I would like to give a -negative star rating. This is one of them. I have never been to a Safeway this ghetto, not even when I WAS in the ghetto. I went in around 9:30 the store had looked like it was just hit by a zombie parade. Shelves and food all in a disaray or not there at all. There were some people in the frozen section stocking the freezers but please, I have seen stores being restocked but never have I seen a store in this unkempt and dirty state. There were huge marks on the ground , alot of water spills along the walk way including a LEAKING freezer that there were some 6 or 7 paper towels put there in a half attmept to 'dry ' it. There were no 'caution wet floor cones' out by that area either. So after trying to find something to eat ( the produce section looked good though, the only area that did) We get up to the one register that is open and a young employee comes around the other side to get rung up by I am assuming the manager. They chat about the work hours and how long they are going to be there for a long time. UM you guys work together, cant you hold your male bonding session till after you take care of the real customer? The manager rings me up not wanting to look at me for some reason ( maybe his face will crack if he smiles ?) He seemed bothered that we interrupted his pow wow with the young guy. This guy was a prize who doesnt appreciate that he has a job or customers coming to his store. Outside there were three punk looking kids just hanging out smoking . Yeah that makes me feel good about the local market. Yuck stay away. read more

Why doesn't Terra Linda have another grocery store? Every time I go, I say, "no more", yet the disgust fades, and I there I am again. Thank you yelpers ...I love the reviews mentioning the devil in Terra Linda, and a preference for a visit to the DMV. Hilarious. For the first 30 years I lived here, we at least had Lucky...which smelled of fish, but at least one could maneuver the aisles with some sort of ease. Always a stressful shopping trip at this Safeway. read more

At one time Safeway was a good chain. Guess what, Reagan is dead and so is the Brat Pack. Today, Safeway is a crowded mess of junky isles, poor selection, and crappy lawn chair set's conveniently blocking everything. It wouldn't really be so bad if they were not charging Whole Foods prices. Hey, Whole Foods is crowded and littered with liberal D-bags; but at least they sell good stuff (minus the two rows of organic yeast treatment). In the face of all of this it amazes me that people still shop there for stale bread, hormone filled meats, and salt processed frozen foods. read more

Night crew is not the best when it comes to checkout. Once had to wait solid 10-15 min just to get checked out cause no one came, even after squeaking the toy. read more

I would not typically review Safeway, but this is one of the worst Safeways. The staff and service are slow. Don't ever go there during peak times or if you are in a hurry. If you have to go to Safeway go to the Hamilton one. Also, I have bought more than one package of meat from the meat section to unwrap it and find out that it was bad. read more

I always buy cup cakes without icing for little kids below 2 yo at Safeway in San Rafael, B street however this day I had to drive all the way to Terra Linda as downtown store had a back order. Monica at the bakery department was extremely nice selling me what I needed and came for. I really recommend that store! read more

Two things you can always count on when shopping at this local Safeway: 1. You have to bag your own groceries if you actually want to get out of there and not have everyone in line behind you upset. 2. Whatever the key produce ingredient that you need for a specialty meal is,....you can bet that they will not have it.... This includes cilantro. read more

To further emphasize what everyone else has basically stated, prices are the only reason to go. Otherwise expect apathy of the highest magnitude. This store sucks. This would get no stars but you need at least one to save the review. See my photo of Fathers Day 2011, at 8PM when they shut down the self service and had only one register going. The line went from one end of the store to the other. Happy Fathers Day! read more

Safeway - This line went from one end of the store to the other, at 8PM. They has only one register open. Idiots. At least 20+ carts. - Grocery Near Me - San Rafael, California

I usually avoid safely but for some reason I had to come here today. I don't know what happened to the people who work here but they fo not practice proper hygiene. And disorganized. They charge me for an item I didn't buy and then I have to wait 15 minutes for a refund. Always check your receipt! read more

This is by far the worst Safeway let alone grocery store I have ever been to! As I stand in line behind 14 other people I hear they all have the same complaints. I am new to the area and have been to many other safe ways before. This is my third time shopping here and they are 3 for 3 in shit service. The looks here are deceiving. Lots of Parking, new stuff and bright lights. Lots of selection. I can tell corporate Safeway has invested into this location. They forgot to invest in the management here. I have even had the employees tell me this is the worst Safeway they have ever worked at. I had a $500 shopping trip here last week and I had to bag all my own stuff. I'm a paying customer and I know the price of the bagger is built into the overhead on the product. When I complained they said "sorry, we just don't have the people" WTF?!? Rant over. I'm still in line.... Get it together Safeway. Particularly you store manager. read more

Yalonda, my checker tonight, is absolutely amazing! She is so sweet, giving and has a heart of gold! Thank you for being one downright cool chick:) read more

The Terra Linda Safeway has been my "neighborhood" grocery store since I moved to Marin 8 years ago. What a sad excuse for a store. Long lines, rude staff, and a generally miserable experience. I go out of my way to buy groceries elsewhere. Paradise Foods in Novato and the Hamilton Safeway are much better, even though it means 15 extra miles on the car. Rarely do I need to engage the folks at the Terra Linda customer service counter (which is closed from 1000a to 1130a daily -- seriously????) Yesterday, I used the Coinstar machine and wanted to get my cash ($300+). I approached the customer service counter at 9:50a and waited nearly 20 minutes for an employee to help me. I was then told that "Jennifer" was on her lunch break. I told the employee to find someone to help me or to get the manager -- five minutes later, Jennifer showed up and was extremely rude. This was the straw the broke the camel's back. After putting up with very rude cashiers, a lousy pharmacy, sub-par produce and consistently long lines, I am boycotting this store. I'll pay a little more and go to Scotty's from now on if I just need one or two items. Safeway should be embarrassed. read more

This market has seriously gone downhill. Most other Safeways are way better. Not sure if it's management or what, but it's just dingy, has not a great selection any longer, and always long lines. read more

Old, dried out hot soup containers. And a local customer at the hot soup table at lunch time today told us the Terra Linda Safeway is the WORST for not re-filling their hot soups. What the heck Safeway? You apparently miss out on MANY soup sales. Get it together! Maybe fire a manager? Or review your deli staff to be sure you've got people who can diligently do their jobs? Do what you have to to FIX this. Please. I wanted soup for lunch. You let me down. read more

This Safeway is very disappointing to me. It's customer service is basically non-existent and the quality of it's deli and other prepared foods has been declining for years. Even though I may be able to save a dollar or two by shopping here I usually go to Trader Joes, Whole Foods (even though they're super expensive) or mostly Marinwoood Market (my local supermarket). Unless you need a good deal on alcohol I would do my shopping somewhere else. Side note: I know a lot of markets do this now too... but I hate the self checkout lane, and it's the only line at this store that's ever open without a fifteen minute wait. read more

To all these ppl saying BS about this Store I have to tell you this : YOU GET WHAT YOU PAID FOR! if you want personal attention, smiley faces and handshakes , go to scotty's or something! but then you pay their price! I live right across from this store and I go there at least 4 times a week, Never had any problems, was never mistreated, never felt like I wasnt getting LESS attention than what i SHOULD get. sooooo...get real ppl. read more

I do not know what the poor reviews are here, but I often come here on my short breaks and grab snacks here at least once (usually three or four times) a week. The Achilles Heel of this place is definitely the Deli. There is no service, and it's a small wonder why the unemployment numbers are still so high. If you're in line for a sandwich, it's okay. Not the best nor the cheapest sandwich within a stone's throw of this Safeway, but if you're already doing grocery shopping, this place is not half bad. I do like their soups though. Their jambalaya and their chicken noodle is pretty good. I honestly just come here for chips and cheesy jalapeno bread. When push comes to shove, I also enjoy their frozen section for a quick, low-stress lunch. All in all, with the slight setback of the deli, this Safeway is one of the nicer/cleaner ones I've been accustomed to. read more

This Safeway was horrid. It is so dark and cluttered in this store . For San Rafael located Safeway I expected more . Amply stocked shelves? Anything but . I love Safeway Cesar salads but the whole salad section was wiped out . They need to do a better job at stocking . Cashier was dull , boring and uninterested in sparking any kind of conversation . I hate this Safeway , will not be coming back . read more

Safeway - Deli looks great! - Grocery Near Me - San Rafael, California

I love this Safeway!!! Employees are great and are always working hard because the place is always so packed!

Ah ha!!! So I'm not the only one unsatisfied with the DELI!!! Mwahaha Love Bo but sheesh! Yeah it's just as bad as people have said it is. I timed how long it took to make ONE (1) breakfast burrito.... 16 MINUTES! And there's always an excuse or hang up. If I asked for a sausage breakfast burrito Ok that's all you want on it? "Do you want egg? Do you want potato? Oh potato we're out of potato cuz the manager is over there inspecting that area... See if you tell me you want a sausage burrito I'm only going to put sausage on it....." Yes that's EXACTLY what I want. A tortilla and sausage. Mei @ Novato Safeway deli made five (5) Burritos today in less than 16 minutes. I rest my case read more

Except the manager (looks like a big teddy bear) at Terra Linda Safeway and maybe one cashier, one in deli, one in fish, the rest of people work there are awful including the one at the sushi stand. One cashier has the worst attitude. Maybe Safeway hires anyone who applies for the job, but they continue to employ people who have no clue of what "Customer Service" means. read more