Honestly, probably the worst Safeway you could ask for. They're constantly low on stock, the store isn't cleaned well, and don't even get me started on the deli. The selection is terrible, and some of the cold items look like they've been sitting there way too long. The sushi is honestly a joke. What's especially frustrating is that you can't come in early and order a fresh plate without waiting forever. There will be two employees standing right in front of you making the sushi that's going to sit out all day, but somehow they can't take a minute to make a fresh order for a customer. On top of all that, their systems are constantly down, so you'll get through your shopping and then find out you can't even pay. This location seriously needs better management, better stocking, better cleanliness, and a major improvement in customer service. I'd rather drive farther to another Safeway than shop here. read more

Non-existent customer service. It tried 3 days to call, never got thru to customer service. The clerks and employees on the floor try their best... hard working, pleasant, friendly, try to help in an environment with such dismal management. read more

Welp it happened again; I needed some jarred sauce and got it from this Safeway and it was expired. Just name this spoiled way or rotten way. read more

My bad opinions of Safeway(Potrero lately) are varied. From checkers that CAN NOT do simple math to apply a discount to specialty clerks who barely have a clue as to their inventory/prices. (Meat dept.) BUT today I put LUCKY'S on Fulton SF up for review ! The best info I got from staff in last 2 trips was that the permanent closure of that store is on 9/11/26 !! Hint ? The disaster in staffing over last 5 yrs has been like 9/11 in the service field. Just not surprised at all. The strange thing is that the store shelves are stocked and floors etc. are clean. Like a last minute reprieve will come through if they start doing their jobs now. Sorry, I'm ranting on....only has to last 6 months..... read more

Watch out for the a hole Esteban in the 1st checkout. He tried to double charge me. That's happened before. These mfers you got to watch with a hawk eye. read more

If you love a community feel and enjoy customer service, this is the Safeway for you. Although small, the employees are what make this Safeway so great! The floral department will go above and beyond for you. The meat deparent offers extraordinary service and the bakery department has the best Tres Leches. read more

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Stopped by for a late night purchase and needed to use the restroom. There is a locked one near customer service - but customers are directed into the stock room and to a truly disgusting, dirty restroom. Trash all over and not clean. No toilet paper. While making my purchase I told the cashier, and she seemed entirely unconcerned. Why isn't the front one available for customers and the stock room one for employees? And why isn't the restroom clean? Makes me concerned what else is disgustingly dirty behind the scene. read more

I ate one of those whole cooked chickens-in-a-plastic bubble, and I've never been as vomitously sick as I've been in my life. I consider myself lucky I didn't have to go to the hospital. I called Safeway customer service the next day, and they didn't seem like they wanted to hear about it. The representative said they'd follow up with me, but they never did. Without a doubt, this will be the worst Safeway you've ever had the pleasure of visiting. DO NOT EAT SAFEWAY-MADE ITEMS THERE! YOU ARE RISKING GETTING VERY SICK! read more

This Safeway bakery makes the all-time tops jalapeno and cheese bagels!!! I shouldn't really clue in other people, in case they all get sold before I get there. Kudos to the bakery talent!!! Also the checkers are real people who relate to us as we check out. read more

I hate this Safeway but it's close so I have to go there sometimes. I have nicknamed it sketchy Safeway because they are often out of basics, the clientele gets into fights, I'm begged for money in the parking lot, and it's dirty. I try to avoid taking my kids there if I can help it. Produce is hit and miss. They have now raised their prices so there isn't even a price incentive to shop there. You're better off at sprouts, Trader Joe's or any other Safeway in Marin which they seem to better maintain. This store needs a serous facelift and a better security guard. I sure enjoyed my almost $7 for a half gallon of milk and $8 for a head of cabbage. Both items were cheaper at sprouts and maybe even Whole Foods. The store is disgusting and Safeway needs to do much better.. read more

sketchy and unpleasant on the outside. self checkout often fails to notice sales and food can be moldy often.

Sandra refused to bag my groceries until I paid, which is not how Safeway operates. They bag your groceries before you pay. I'm assuming she thought I was trying to steal or something? She was unresponsive and rude. Worst Safeway experience ever, and that's saying something. Do better, Sandra. read more

The employees really care here, however Safeway Corporate does not care about this location. It seems they choose to invest in all the surrounding stores within the area but leave this one alone because it's the smallest and oldest store within the area. The store also deals with a lot of homeless outside the store that deters customers from coming in. Bathroom needs to be cleaned many times a day due to the homelessness and transients that frequent the store. But overall this store has some pretty amazing employees. Lisa in floral has a true talent with what she does. The Starbucks Baristas add so much to this store and the night crew puts a lot of care in stocking their aisles. The customer service booth is busy throughput the day and they have a nice team taking care of the customers. They often get slammed with western unions due to other safeway stores turning customers away. Bakery is hit or miss at this location. Great employees. Not the best area in which the store is impacted by. read more

This Safeway has a very rude assistant manager also there's Starbucks charges for a cup even if you want to reuse your old cup. I asked to speak to the manager named one and he was very rude to me and told me I could leave his store. read more

On 3/18 at around 5:30pm the brown haired brown eyed security guard at the front right entrance of the store was playing with some girlfriend of his and told me "Keep it pushing" when i tried to see which person he seemingly was trying to apprehend. Apparently he just plays with his girlfriend on the job. Reeked of marijuana too.. Managers, use the date and time I provided to find who was working that particular shift at around that time. Black security guard uniform. Brown Hair. brown eyes. read more

I have been shopping here since 2005. Everything in this store has gotten soo much worse. First, they got rid of most of their experienced checkers. Everything shunted to the self check line. The store itself smells awful to the point you feel gross when you leave. I know the homeless have always been around there, but it feels like they are the only people in there anymore. The meats are all prepackaged and hide the grey parts to the bottom (and there are no deals anymore). The bakery is barely one aisle. Certain things are always out of stock. The parking lot is always filled with junked cars. Its amazing that this store even is still open. I only stop in for one item in emergencies these days. Truly depressing. read more

This is a disgusting store! The employees are gross. The deli is filthy and employees have a "so what" attitude. A checker yesterday grossed me out by inhaling his snot over and over while checking me out. read more

During our last Safeway shopping venture in Idaho Springs, CO, my husband & I had a thoroughly positive experience. I needed to pick up an RX & finally decided it was the day for a flu vaccination. The pharmacist, Jennifer was extremely helpful. I did not need the RX for awhile, she had no problem with me waiting until it was needed. She also looked up an RX I had a concern about as well as providing the necessary paperwork. Jennifer was kind as well as professional. Richard, the deliverer of the vaccination was extremely patient & did everything possible to ease my distress & possible soreness. Matt was about to leave his register as the rush was over, but his light inadvertently left on. Even though his mindset was on his other duties, he checked out our groceries with a winning personality displaying humor & warmth. Donne (sp?) the front end employee, added to the positivity with her kindness & friendliness. Most appreciatively!! Richard & Michelle Chicago Creek Road read more

This San Rafael Safeway looks and feels like a supermarket out of a David Lynch film. Dark lighting; claustrophobic interior design; odd-ball/sketchy characters hanging out both outside and inside the store. It's not a scary place by any means. It's just different. As for the the store itself, it's a Safeway... so you'll find what you need (deli, bakery, fresh produce and meats, etc.) at a fair price. This ain't no Whole Foods Market. I'm actually a fan of their baked goods here. I picked up 24 frosted cupcakes for like $10, and they were just as sweet & tasty as anything you'd find at a small-town bakery. Of all the Marin Safeways I've been to, this location gets you in and out the door the quickest. At most other Safeways, it takes forever to pay at check-out (due to limited # of cashiers, elderly shoppers trying to find their Club Card and coupons, etc.). So this San Rafael Safeway definitely deserve props for their fast service. That being said, of all the Marin Safeways, this is the store that I wouldn't want to hang out at for too long, lest my car get broken into. It's kind of a dodgy area, folks. So be alert and shop with caution. read more

Store is useless, terrible quality food like substances, no service, close the self checkout at 9 w one large line after that What? read more

Safeway - Useless, lazy employee s close all stand but one, no self checkout at night what? Useless store full of gmo - Grocery Near Me - San Rafael, California

I worked with the most helpful staff member in the floral department. Lisa was friendly and patient in experimenting with the LED balloons I needed inflated for a party. They also have a great selection of balloons for all types of celebrations. read more

Safeway - LED Balloons - Grocery Near Me - San Rafael, California

Run, don't walk, away. The butcher did not know what a Roast was. The checker closed the line In front of me and never looked at me or said anything. I will not be going back again read more

Amazing customer service Clean store Tons of items you can buy Nice place Definitely am back Great store read more

On my May shopping trip Breyers ice cream was on sale for $2.99 so I bought seven..when got to cashier I asked her to check if the sale price was still $2.99. All she had to do was scan the item but instead she asked in broken English about the Safeway app..told her I use my Safeway card not an app. She said it was $6.99! Then she got help and he insisted it was $6.99 so I put one back..when I got home and looked at the receipt the six I bought were all priced at $2.99!!!??? When she finally scanned the item she never corrected her misinformation and told me the correct price...two totally incompetent people..the blind leading the blind! Been shopping there for over 30 years...went from very competent employees to very incompetent non-English speaking robots who have not been programmed correctly! read more

Was surprised how the meat section had a awful smell. Upon getting closer to it. You can see the blood stains that haven't been cleaned up. Wouldn't want to trust this place with its meats. read more

I'm a fairly new Marinite - I relocated from Denver this past spring. My "main" grocery store in Denver was also a Safeway, and while it had a few "issues", any negative emotions I had about that store have evaporated since moving here. I'm so conflicted about this review. My now "main" Safeway is this one, on B Street in San Rafael. However, this review also applies to the two Safeways in Mill Valley, since I frequent those as well. The stores are beautiful! There is an abundance of free parking! (F R E E P A R K I N G ! !) The employees that exist are warm, friendly, knowledgeable and extremely helpful! ... all two of them. I swear to God there is some sort of conspiracy happening within or amongst a consortium of Safeway corporate management. I have NEVER -- NOT ONE TIME -- shopped at any of these three Safeways without a MINIMUM wait of fifteen minutes in line to check out. I have NEVER -- NOT ONE TIME -- seen more than two check stands open at once; one regular, and one "EXPRESS" (ha ha ha ha ha ha). Have you ever been forced to, like, MATH at a grocery store?? Well, I can't math to save my life. But at Marin Safeways, if you're buying maybe five items or less, you are forced to calculate which line will be faster -- the "regular" line of four customers with packed-to-the-brim shopping carts, or the "EXPRESS" (ha ha ha ha ha ha) line of eighty-six customers with one item. It's math. I can't do it. I saw a few other reviews of these stores practically BEGGING Safeway management to acknowledge, recognize or address this issue, but it's beyond clear that they give zero f--ks what their "captive audience" feels. They aren't oblivious to the fact that Marinites' (nearly) only other option is Whole Paycheck. I love picking up sushi, or hot bar, or an obscure pasta or sauce (hello RAO'S!) at Whole Foods but I can't stand "green" cleaning products and I can't afford to pay eighty-five bucks for an organic, cage-free apple and a tin of cruelty-free dolphin-safe mints. United Market now has most of my grocery business; the employees are just as amazing as Safeway's and the store is great. I just prefer the meat selection at Safeway, and a couple other essentials that United doesn't stock. I'll keep going back to Safeway when necessary, but I'll do so under duress. Hey Safeway, CAN YOU HEAR US NOW? read more

Safeway - One lane open. - Grocery Near Me - San Rafael, California

Ew is a good description of this Safeway, thank you Andrea C. Yes, you will be asked for spare change within 10 yards of the store when you leave. And you will wait in a line for an average of let's say, two days. And the quality of food does NOT compare to Whole Paycheck, TJ's, or United which are your nearest options. Why such a high rating might ye ask? One star just because they exist. Half a star for servicing my needs when I don't want to pay the Flatiron for a quick meal when I really only want to drink and watch the game. And half a star for having beer on sale when I show up. That would be Beer Karma. Or Beerama, like, Obama! Yes! Another Obama moment brought to you by the beautiful, voting public. read more

I will agree with previous reviews that say the lines are long. They do get long and they should open more checkout lines especially when it's busy in the evenings. But, I will say they do have honest hard-working people at the store. Recently, I lost a very important card and a week later I went back and checked in with the customer service. They had it! In many cases, where the buck could've been passed and someone could have sold it or charged it for a lot of money, it wasn't. This location does have the customer service, honesty and hard-working people that I truly appreciate. read more

I had two balloons inflated at Safeway in mill valley. One ballon was not inflated to its full potential and I was close to this Safeway on B st. I called and asked if I could get it touched up ,Guillermo answered I let him know I had the receipt. He said no I asked why he said go to the store in strawberry I'll charge you full price. Apparently Guillermo is the store manager. I would expect better customer service he's very unprofessional. I shouldn't pay a "full" price for a ballon that does not need "full" inflation. Safeway on las gallinas ave we're so helpful and Amy helped me with this. read more

big shout out to the manager on duty Sunday afternoon ( 1-15-23 ) named Daniel....xlnt customer service, friendly, personable, very knowledgeable and took care of my return quickly and efficiently....thank you Daniel ! read more

Husband and I walked to this store from Panama Hotel on a Saturday evening close to midnight. We found the junk food we wanted, the cashier was polite and happy (at midnight), and we were in and out in under 10 minutes. No complaints from me! read more

Imagine being the only Safeway in all of Northern California that closes the bathrooms. So let's get this straight.... "please make sure you're healthy when you come to our store. Please wear a non-medical or cloth face covering (because that makes sense). Oh and by the way if anything happens while you're here, you won't be able to go wash your hands or relieve yourself" Good job Safeway, you should be proud of yourselves. read more

I see this store as a location challenge and not an employee problem. Tough neighborhood. But I would add that I always feel safe shopping there. Great team makes sure of it. Security in the store has to deal with theft there daily and other problems that go along with it. I love every employee in here. When the going gets tough you never hear them complain. They just try to assist you as fast as possible. BRAVO Safeway team. I am a regular and I have come to see how they embrace the challenges and treat me with a smile and hello. Juliana greeted my with that ever present smile on this trip. I enjoy going through Juliana's and everyone's line. Today it was her turn. I always leave with a smile. The new manager seems to be open and receptive to the needs of the store. I understand supermarket math and how labor is determined. They do the best job they can't with the hours they get. A side note about the outer departments. They rock. Always a smile and friendly help from produce, bakery, deli, meat, Starbucks, customer service desk, and our all important courtesy clerks. So sometime when people are in a hurry, they should please remember this crew works hard in spite of obstacles, FOR THE CUSTOMER. read more

I never had a bad shopping experience at Safeway until shopping at the B street Safeway I wanted to pick up the $5 special Friday Fried Chicken the lady at the deli counter no matter how many times I tried to catch her attention she kept ignoring me when she finally assisted me she asked if I was upset I said yes you totally ignored me no matter how many times I tried to gain your attention. She did apologize I've had previous bad shopping experience at the B street Safeway. I wanted to save time and shop at this Safeway instead of my usual Tverra Linda Safeway I will never shop at the B Street Safeway again. The cashier was very rude. Until I mentioned I wanted to speak to the manager. The Terra Linda Safeway staff it's much more professional and helpful I don't usually pas Post bad reviews but I have to do it this time read more

I'm like Charlie Brown and the football. I keep going back even after purchasing expired goods and bad produce ( by accident of course). Here's a pic of the latest. I love popsicles, and this has happened about SIX times. Have to toss the entire box. Worst Safeway I've ever seen. read more

Safeway - Grocery Near Me - San Rafael, California

It's completely impossible just "to get something real quick" because one ALWAYS stands in a freaking huge line of the doom read more

Safeway - Grocery Near Me - San Rafael, California

Worst Safeway I've been to. Customer service sucks and bathrooms look like they haven't been cleaned for months. read more

Safeway - Dirtiest Safeway bathroom I've ever seen - Grocery Near Me - San Rafael, California

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This Safeway makes me laugh when I shop here, I have never been to another store where so few of the staff don't give a F*#k. It is a neat shopping experience. Just last week the woman in line next to me had a bird in a cage piled on her cart and it pooped in the checkout aisle. The clerk called overhead "can someone clean up the bird's poop in checkout?" Niiice. I get most of my staples here, canned beans for $1 etc... every friday they have a five dollar deal though, it changes weekly so you might get lunchmeat or a rotisseried chicken. Like the food lotto!!! read more

Hate is a very strong word which I usually save for things like: Bee Stings Bad Drivers Parking Tickets Jury Duty But Safeway, I hate you. Well, I hate this location. There are never enough checkers. A lot of the checkers are rude (not the cool manager dude, you're nice). The store is dirty. There are sketchy characters hanging in the parking lot. And people who have food stamps pretend like they don't know what they are allowed to buy, so all the lines take ridiculously long, because they are trying to by cheerios when you can't buy cheerios! Seriously people? Safeway mist be making a conscious effort to make this store suck. The Safeway in Mill Valley is so nice, the lines are never long, and the service is great. read more

Geesh. Safeway continues to be the minimum possible venue that passes for a grocery store. This is certainly as much a fault of corporate policy as it is of any staff members there - the layout continues to be confounding, the store continues to be horribly understaffed (to this date, 4 out of the 9 checkouts open is the most I've ever seen), and the produce and groceries continue to be dated and less than fresh. At least the panhandlers outside have stepped up their game. On leaving the store recently, I was asked for money. When I told them I didn't have cash on me, said homeless guy pulled out an iphone with a card reader attached and proclaimed he took credit cards and Paypal. Yikes. read more