My bad opinions of Safeway(Potrero lately) are varied. From checkers that CAN NOT do simple math to apply a discount to specialty clerks who barely have a clue as to their inventory/prices. (Meat dept.) BUT today I put LUCKY'S on Fulton SF up for review ! The best info I got from staff in last 2 trips was that the permanent closure of that store is on 9/11/26 !! Hint ? The disaster in staffing over last 5 yrs has been like 9/11 in the service field. Just not surprised at all. The strange thing is that the store shelves are stocked and floors etc. are clean. Like a last minute reprieve will come through if they start doing their jobs now. Sorry, I'm ranting on....only has to last 6 months..... read more

If you love a community feel and enjoy customer service, this is the Safeway for you. Although small, the employees are what make this Safeway so great! The floral department will go above and beyond for you. The meat deparent offers extraordinary service and the bakery department has the best Tres Leches. read more

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Stopped by for a late night purchase and needed to use the restroom. There is a locked one near customer service - but customers are directed into the stock room and to a truly disgusting, dirty restroom. Trash all over and not clean. No toilet paper. While making my purchase I told the cashier, and she seemed entirely unconcerned. Why isn't the front one available for customers and the stock room one for employees? And why isn't the restroom clean? Makes me concerned what else is disgustingly dirty behind the scene. read more

I ate one of those whole cooked chickens-in-a-plastic bubble, and I've never been as vomitously sick as I've been in my life. I consider myself lucky I didn't have to go to the hospital. I called Safeway customer service the next day, and they didn't seem like they wanted to hear about it. The representative said they'd follow up with me, but they never did. Without a doubt, this will be the worst Safeway you've ever had the pleasure of visiting. DO NOT EAT SAFEWAY-MADE ITEMS THERE! YOU ARE RISKING GETTING VERY SICK! read more

This Safeway bakery makes the all-time tops jalapeno and cheese bagels!!! I shouldn't really clue in other people, in case they all get sold before I get there. Kudos to the bakery talent!!! Also the checkers are real people who relate to us as we check out. read more

I hate this Safeway but it's close so I have to go there sometimes. I have nicknamed it sketchy Safeway because they are often out of basics, the clientele gets into fights, I'm begged for money in the parking lot, and it's dirty. I try to avoid taking my kids there if I can help it. Produce is hit and miss. They have now raised their prices so there isn't even a price incentive to shop there. You're better off at sprouts, Trader Joe's or any other Safeway in Marin which they seem to better maintain. This store needs a serous facelift and a better security guard. I sure enjoyed my almost $7 for a half gallon of milk and $8 for a head of cabbage. Both items were cheaper at sprouts and maybe even Whole Foods. The store is disgusting and Safeway needs to do much better.. read more

sketchy and unpleasant on the outside. self checkout often fails to notice sales and food can be moldy often.

Sandra refused to bag my groceries until I paid, which is not how Safeway operates. They bag your groceries before you pay. I'm assuming she thought I was trying to steal or something? She was unresponsive and rude. Worst Safeway experience ever, and that's saying something. Do better, Sandra. read more

The employees really care here, however Safeway Corporate does not care about this location. It seems they choose to invest in all the surrounding stores within the area but leave this one alone because it's the smallest and oldest store within the area. The store also deals with a lot of homeless outside the store that deters customers from coming in. Bathroom needs to be cleaned many times a day due to the homelessness and transients that frequent the store. But overall this store has some pretty amazing employees. Lisa in floral has a true talent with what she does. The Starbucks Baristas add so much to this store and the night crew puts a lot of care in stocking their aisles. The customer service booth is busy throughput the day and they have a nice team taking care of the customers. They often get slammed with western unions due to other safeway stores turning customers away. Bakery is hit or miss at this location. Great employees. Not the best area in which the store is impacted by. read more

Seriously this Safeway needs to be shut down! They sell expired food and rotten meat. This has happened on two different occasions and I'm so disgusted by this place. This is unacceptable. So disgusting Also, I got food poisoning. Purchase date 10/6/2024 The expiration of purchased item - 5/2024 read more

I have been shopping here since 2005. Everything in this store has gotten soo much worse. First, they got rid of most of their experienced checkers. Everything shunted to the self check line. The store itself smells awful to the point you feel gross when you leave. I know the homeless have always been around there, but it feels like they are the only people in there anymore. The meats are all prepackaged and hide the grey parts to the bottom (and there are no deals anymore). The bakery is barely one aisle. Certain things are always out of stock. The parking lot is always filled with junked cars. Its amazing that this store even is still open. I only stop in for one item in emergencies these days. Truly depressing. read more

This Safeway has a very rude assistant manager also there's Starbucks charges for a cup even if you want to reuse your old cup. I asked to speak to the manager named one and he was very rude to me and told me I could leave his store. read more

On 3/18 at around 5:30pm the brown haired brown eyed security guard at the front right entrance of the store was playing with some girlfriend of his and told me "Keep it pushing" when i tried to see which person he seemingly was trying to apprehend. Apparently he just plays with his girlfriend on the job. Reeked of marijuana too.. Managers, use the date and time I provided to find who was working that particular shift at around that time. Black security guard uniform. Brown Hair. brown eyes. read more

This is a disgusting store! The employees are gross. The deli is filthy and employees have a "so what" attitude. A checker yesterday grossed me out by inhaling his snot over and over while checking me out. read more

During our last Safeway shopping venture in Idaho Springs, CO, my husband & I had a thoroughly positive experience. I needed to pick up an RX & finally decided it was the day for a flu vaccination. The pharmacist, Jennifer was extremely helpful. I did not need the RX for awhile, she had no problem with me waiting until it was needed. She also looked up an RX I had a concern about as well as providing the necessary paperwork. Jennifer was kind as well as professional. Richard, the deliverer of the vaccination was extremely patient & did everything possible to ease my distress & possible soreness. Matt was about to leave his register as the rush was over, but his light inadvertently left on. Even though his mindset was on his other duties, he checked out our groceries with a winning personality displaying humor & warmth. Donne (sp?) the front end employee, added to the positivity with her kindness & friendliness. Most appreciatively!! Richard & Michelle Chicago Creek Road read more

This San Rafael Safeway looks and feels like a supermarket out of a David Lynch film. Dark lighting; claustrophobic interior design; odd-ball/sketchy characters hanging out both outside and inside the store. It's not a scary place by any means. It's just different. As for the the store itself, it's a Safeway... so you'll find what you need (deli, bakery, fresh produce and meats, etc.) at a fair price. This ain't no Whole Foods Market. I'm actually a fan of their baked goods here. I picked up 24 frosted cupcakes for like $10, and they were just as sweet & tasty as anything you'd find at a small-town bakery. Of all the Marin Safeways I've been to, this location gets you in and out the door the quickest. At most other Safeways, it takes forever to pay at check-out (due to limited # of cashiers, elderly shoppers trying to find their Club Card and coupons, etc.). So this San Rafael Safeway definitely deserve props for their fast service. That being said, of all the Marin Safeways, this is the store that I wouldn't want to hang out at for too long, lest my car get broken into. It's kind of a dodgy area, folks. So be alert and shop with caution. read more

Run, don't walk, away. The butcher did not know what a Roast was. The checker closed the line In front of me and never looked at me or said anything. I will not be going back again read more

On my May shopping trip Breyers ice cream was on sale for $2.99 so I bought seven..when got to cashier I asked her to check if the sale price was still $2.99. All she had to do was scan the item but instead she asked in broken English about the Safeway app..told her I use my Safeway card not an app. She said it was $6.99! Then she got help and he insisted it was $6.99 so I put one back..when I got home and looked at the receipt the six I bought were all priced at $2.99!!!??? When she finally scanned the item she never corrected her misinformation and told me the correct price...two totally incompetent people..the blind leading the blind! Been shopping there for over 30 years...went from very competent employees to very incompetent non-English speaking robots who have not been programmed correctly! read more

Store is useless, terrible quality food like substances, no service, close the self checkout at 9 w one large line after that What? read more

Safeway - Useless, lazy employee s close all stand but one, no self checkout at night what? Useless store full of gmo - Grocery Near Me - San Rafael, California

I worked with the most helpful staff member in the floral department. Lisa was friendly and patient in experimenting with the LED balloons I needed inflated for a party. They also have a great selection of balloons for all types of celebrations. read more

Safeway - LED Balloons - Grocery Near Me - San Rafael, California

Amazing customer service Clean store Tons of items you can buy Nice place Definitely am back Great store read more

Was surprised how the meat section had a awful smell. Upon getting closer to it. You can see the blood stains that haven't been cleaned up. Wouldn't want to trust this place with its meats. read more

I'm a fairly new Marinite - I relocated from Denver this past spring. My "main" grocery store in Denver was also a Safeway, and while it had a few "issues", any negative emotions I had about that store have evaporated since moving here. I'm so conflicted about this review. My now "main" Safeway is this one, on B Street in San Rafael. However, this review also applies to the two Safeways in Mill Valley, since I frequent those as well. The stores are beautiful! There is an abundance of free parking! (F R E E P A R K I N G ! !) The employees that exist are warm, friendly, knowledgeable and extremely helpful! ... all two of them. I swear to God there is some sort of conspiracy happening within or amongst a consortium of Safeway corporate management. I have NEVER -- NOT ONE TIME -- shopped at any of these three Safeways without a MINIMUM wait of fifteen minutes in line to check out. I have NEVER -- NOT ONE TIME -- seen more than two check stands open at once; one regular, and one "EXPRESS" (ha ha ha ha ha ha). Have you ever been forced to, like, MATH at a grocery store?? Well, I can't math to save my life. But at Marin Safeways, if you're buying maybe five items or less, you are forced to calculate which line will be faster -- the "regular" line of four customers with packed-to-the-brim shopping carts, or the "EXPRESS" (ha ha ha ha ha ha) line of eighty-six customers with one item. It's math. I can't do it. I saw a few other reviews of these stores practically BEGGING Safeway management to acknowledge, recognize or address this issue, but it's beyond clear that they give zero f--ks what their "captive audience" feels. They aren't oblivious to the fact that Marinites' (nearly) only other option is Whole Paycheck. I love picking up sushi, or hot bar, or an obscure pasta or sauce (hello RAO'S!) at Whole Foods but I can't stand "green" cleaning products and I can't afford to pay eighty-five bucks for an organic, cage-free apple and a tin of cruelty-free dolphin-safe mints. United Market now has most of my grocery business; the employees are just as amazing as Safeway's and the store is great. I just prefer the meat selection at Safeway, and a couple other essentials that United doesn't stock. I'll keep going back to Safeway when necessary, but I'll do so under duress. Hey Safeway, CAN YOU HEAR US NOW? read more

Safeway - One lane open. - Grocery Near Me - San Rafael, California

big shout out to the manager on duty Sunday afternoon ( 1-15-23 ) named Daniel....xlnt customer service, friendly, personable, very knowledgeable and took care of my return quickly and efficiently....thank you Daniel ! read more

Ew is a good description of this Safeway, thank you Andrea C. Yes, you will be asked for spare change within 10 yards of the store when you leave. And you will wait in a line for an average of let's say, two days. And the quality of food does NOT compare to Whole Paycheck, TJ's, or United which are your nearest options. Why such a high rating might ye ask? One star just because they exist. Half a star for servicing my needs when I don't want to pay the Flatiron for a quick meal when I really only want to drink and watch the game. And half a star for having beer on sale when I show up. That would be Beer Karma. Or Beerama, like, Obama! Yes! Another Obama moment brought to you by the beautiful, voting public. read more

I had two balloons inflated at Safeway in mill valley. One ballon was not inflated to its full potential and I was close to this Safeway on B st. I called and asked if I could get it touched up ,Guillermo answered I let him know I had the receipt. He said no I asked why he said go to the store in strawberry I'll charge you full price. Apparently Guillermo is the store manager. I would expect better customer service he's very unprofessional. I shouldn't pay a "full" price for a ballon that does not need "full" inflation. Safeway on las gallinas ave we're so helpful and Amy helped me with this. read more

Imagine being the only Safeway in all of Northern California that closes the bathrooms. So let's get this straight.... "please make sure you're healthy when you come to our store. Please wear a non-medical or cloth face covering (because that makes sense). Oh and by the way if anything happens while you're here, you won't be able to go wash your hands or relieve yourself" Good job Safeway, you should be proud of yourselves. read more

Husband and I walked to this store from Panama Hotel on a Saturday evening close to midnight. We found the junk food we wanted, the cashier was polite and happy (at midnight), and we were in and out in under 10 minutes. No complaints from me! read more

I see this store as a location challenge and not an employee problem. Tough neighborhood. But I would add that I always feel safe shopping there. Great team makes sure of it. Security in the store has to deal with theft there daily and other problems that go along with it. I love every employee in here. When the going gets tough you never hear them complain. They just try to assist you as fast as possible. BRAVO Safeway team. I am a regular and I have come to see how they embrace the challenges and treat me with a smile and hello. Juliana greeted my with that ever present smile on this trip. I enjoy going through Juliana's and everyone's line. Today it was her turn. I always leave with a smile. The new manager seems to be open and receptive to the needs of the store. I understand supermarket math and how labor is determined. They do the best job they can't with the hours they get. A side note about the outer departments. They rock. Always a smile and friendly help from produce, bakery, deli, meat, Starbucks, customer service desk, and our all important courtesy clerks. So sometime when people are in a hurry, they should please remember this crew works hard in spite of obstacles, FOR THE CUSTOMER. read more

I never had a bad shopping experience at Safeway until shopping at the B street Safeway I wanted to pick up the $5 special Friday Fried Chicken the lady at the deli counter no matter how many times I tried to catch her attention she kept ignoring me when she finally assisted me she asked if I was upset I said yes you totally ignored me no matter how many times I tried to gain your attention. She did apologize I've had previous bad shopping experience at the B street Safeway. I wanted to save time and shop at this Safeway instead of my usual Tverra Linda Safeway I will never shop at the B Street Safeway again. The cashier was very rude. Until I mentioned I wanted to speak to the manager. The Terra Linda Safeway staff it's much more professional and helpful I don't usually pas Post bad reviews but I have to do it this time read more

I'm like Charlie Brown and the football. I keep going back even after purchasing expired goods and bad produce ( by accident of course). Here's a pic of the latest. I love popsicles, and this has happened about SIX times. Have to toss the entire box. Worst Safeway I've ever seen. read more

Safeway - Grocery Near Me - San Rafael, California

I do not like the Safeway downtown San Rafael. The Deli is open to 5:00PM but the Deli people hide or refuse to serve around 4:30PM. If the Deli staff stops at 4:30PM they should post it as such. It's irresponsible, rude and unprofessional. Safeway downton San Rafael is not following Covid guidelines of keeping people 6 feet apart and are not taking people in order. I guess if you say hello in Spanish and Spanish people are working, the Spanish person is served 1st. This seems like reverse discrimination to me or is somthing wrong at this store? My Handicapped dropped a frozen package on the check out belt while he was unloading his basket. Next thing he notices is a bunch of employees and management grouped together staring at him. He asked the checker if he said or did anything to threatening him and the checker said no. Why was Safeway intimidating my Handicapped husband? I do not think he should have to wear a sign around his neck informing you he has physical problems. I told my husband not go to the downtown Safeway but it's the closest. Safeway is all very corporate but this is the crappiest store in Marin. read more

It's completely impossible just "to get something real quick" because one ALWAYS stands in a freaking huge line of the doom read more

Safeway - Grocery Near Me - San Rafael, California

Worst Safeway I've been to. Customer service sucks and bathrooms look like they haven't been cleaned for months. read more

Safeway - Dirtiest Safeway bathroom I've ever seen - Grocery Near Me - San Rafael, California

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I have lived in the Gerstle Park area in my entire life and the Safeway on D St. has been my preferred grocery store. This store gets a lot of criticism because it is too small even though Safeway wanting to expand and San Rafael refused to let them and in the past has not been fully stocked and kept up. There is a new manager named Lisa who is running the store now who is absolutely fantastic. She has done an amazing job making Safeway run more efficiently. Gracie is the supervisor manager of the store and she is the most fantastic and amazing employee. She is knowledgeable helpful kind courteous and has made sure that the store has been fully stocked ever since she has worked there. The story has never looked so good! read more

Came in during my lunch break to get something to eat and use the restroom.....as I was walking in the doors toward the restrooms an older man in the service counter yells at me "hey!! The restrooms are back there!!" I was confused as I saw the restroom literally in front of me, I got to the back and saw a really nasty restroom that said employees only.... management please educate your staff to be more polite..... horrible customer service...I did not catch the guys name but he was an older man taller and wearing a polo dark shirt....did not have a Safeway vest read more

Marco provided excellent customer service to my friend and me. We were very hungry 15 minutes before close and we asked him to heat up an instant mac and cheese meal and he happily obliged. This was honestly life-changing for us in the moment. Miranda, who was working security, was also very helpful and kind. Thank you very much for wonderful service! read more

I love my local Safeway. The clerk's are always friendly. Most of them know me by my first name. I am always greeted with a hello and a smile! read more

This Safeway makes me laugh when I shop here, I have never been to another store where so few of the staff don't give a F*#k. It is a neat shopping experience. Just last week the woman in line next to me had a bird in a cage piled on her cart and it pooped in the checkout aisle. The clerk called overhead "can someone clean up the bird's poop in checkout?" Niiice. I get most of my staples here, canned beans for $1 etc... every friday they have a five dollar deal though, it changes weekly so you might get lunchmeat or a rotisseried chicken. Like the food lotto!!! read more

Hate is a very strong word which I usually save for things like: Bee Stings Bad Drivers Parking Tickets Jury Duty But Safeway, I hate you. Well, I hate this location. There are never enough checkers. A lot of the checkers are rude (not the cool manager dude, you're nice). The store is dirty. There are sketchy characters hanging in the parking lot. And people who have food stamps pretend like they don't know what they are allowed to buy, so all the lines take ridiculously long, because they are trying to by cheerios when you can't buy cheerios! Seriously people? Safeway mist be making a conscious effort to make this store suck. The Safeway in Mill Valley is so nice, the lines are never long, and the service is great. read more