I had a chance to meet with the store, Director, Rebecca. Rebecca happens to be one of the great people that I met the other day when I showed up to shop and was greeted by such wonderful staff. The name of the person that helped me find the item was Erika and the person that helped me out by carrying my bag out to my car was Helen. Fantastic and dynamic management! Thank you so much for the wonderful customer service and genuine warmth. Thank you for taking the time to speak with me and allow me to convey my feelings about your amazing store and staff! To Erika: thanks for going out of your way to speak during such a busy time for you. I appreciate your kindness and genuineness. Helen: thank you so much for taking the time to carry my bag for me. You went out above and beyond! Robert read more

Safeway - Grocery Near Me - Portland, Oregon

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I believe this store to be engaged in customer fraud. Every time I use their "digital coupons" at least one of them is not discounted to reflect the advertised price. I wonder how many other customers they are defrauding? I'm all ears if someone from this company wants to address this issue with me. read more

There are never enough checkout aisles open, it is infuriating. The entrance smells disgusting and the store is structured like a refugee camp. Open more checkout aisles. Self checkout does not work or there wouldn't be two employees stationed over there. Open more checkout aisles. read more

UNRELIABLE DELIVERY SERVICE....LYING CUSTOMER SERVICE SUPPORT.... UNRESPONSIVE MANAGEMENT After 10 years as a Safeway customer I am finally through with their delivery service. On May 3, I placed a delivery order. As usual the delivery window is four hours. On line I noted the order was picked up and out for delivery. Nearly four hours later (still within the four-hour window) I receive an email from a Doordash driver asking me to go to the lobby of my building to carry my groceries to my sixth-floor apartment. I said no. The service is supposed to take my groceries to my door. He says he does not have a cart and cannot carry the groceries to the elevator and to my apartment. I tell him I just had surgery and cannot lift more than 10 pounds. A few minutes later I get a phone call from a Doordash supervisor asking if I can pick up my groceries at the lobby. I repeat I cannot. Ten minutes later the groceries are at my door. However I discover the meats are warm and the frozen fish is dripping through the butcher paper. Apparently my groceries had been riding around in an unrefrigerated car for four hours driven by a Doordash driver and not the usual refrigerated Safeway delivery truck. I call customer service and explain I must throw the meat products out. I am not about to risk eating spoiled meat after having had open heart surgery. I receive a refund for the meats. I should have also asked for a refund for the dairy products. I also threw those away. On May 17 I place another delivery order. This time the order was not delivered within the four hour window. After four and a half hours I called to cancel the order and to receive a refund. The customer service rep puts me on hold to get a supervisor approval. The order is cancelled and I am given a Reference number for the transaction. Ten minutes later I receive an email from the driver saying my order is being delivered in another ten minutes. I text the order is cancelled. I received a text saying the order cannot be cancelled. I call customer service again and am told I cannot cancel the order. I say I have already cancelled the order and provide the reference number. I am put on hold and then told I need to call the store manager to cancel the order. I say I am not calling the store manager, I have already cancelled the order. The rep then puts me on hold, then informs me he called the store manager and that the order cannot be cancelled. Again I say the order has already been cancelled. He tells me to accept the order and that I will still be refunded the full amount. At this point I ask for a $10 credit for the inconvenience and the late delivery. Again I am put on hold. The rep gives me a reference number for the credit and tells me I will receive the full refund within ten days. After 10 days I have not received the refund. I call customer service and provide both reference numbers for the refund and for the $10 credit. I am now told the issue is "escalated". After insisting to speak with a supervisor and being put on hold again I am told I will receive the refund that day. Of course I have not received a refund or a credit. When I call back I insist on getting the email address for Mike Withers, the vice president for western operations. No one is able to provide that information but I do finally get to speak with a supervisor named Emil (no one provides last names) who tells me the order was delivered and that I would not receive a refund. When I insist I was told I would get a full refund and a credit and provide the reference numbers the supervisor cannot explain why I have been lied to. The supervisor tells me the store manager will call me. Of course, I have never heard from the store manager. Safeway delivery service is unreliable. When they fail to meet their obligation customer service reps lie about providing refunds and credits and issue meaningless reference numbers. And to top in all off everyone refuses to provide contact information for executive management so they might learn of the lousy service. read more

Safeway is the only store in the Portland area that divides foods up by racially-offensive categories. As of today, they actually have aisles called "Hispanic Food" and "Asian Food". If they're going to do that, then why not "African Food", "Australian Food", or "European Food"?...Because that would be absurd and unnecessary, of course! Why in the hell would a store divide food by continent, since foods are common across all continents? This is extremely racist. As an example, they have canned corn in one aisle, and hominy (which is also canned corn in a different form and a very common ingredient in foods prepared in Africa) in the 'Hispanic foods' aisle. Bonkers, and offensive. read more

I worked in Pennsylvania for the last six months and it sucked that they didn't have Safeway. The closest was Giant Eagle which was meh. The negative reviews here are privileged af. I'm so happy to shop at this location again. It's clean and they always have great sales. read more

12-06-2025 (6:10 p.m.) Never have I ever been treated so poorly. After finishing my shift at work I wanted to grab some Pokemon cards to rip. I had bought 2 waves of things from the vending machine when I hear the employee from the cigarette/baby formula section come over say "No, no, no, no, no, your done I saw you tampering with the machine". Utterly surprised I thought they were joking, the employee then threatened me with security then being banned from that Safeway then stated they were going to call the cops. After I TRIED to tell this worker that tapping the green button on the card reader wasn't TAMPERING with the machine, she then proceeded to say that I was loitering (been there only since I had touched the machine not even 6 minuets). This is not okay Safeway, this wrong needs to be right. read more

A nicer Safeway in the Hawthorne district. I see the employees working had to make sure it's fully stocked (depends on vendors) along with making sure it's clean. A bigger Safeway. Associates are nice and helpful. There is a (free) parking garage, and a bottle drop, along with a Starbucks. read more

This Safeway has gotten truly awful. There's never no long line at the register (heaven forbid they open a second one) and an even longer line at self-checkout (where at least two registers are always out of order. The staff are always flustered and impatient. The food quality is ... fine, just fine. But the experience of trying to shop here is just miserable. On top of that you're always accosted by people near the entrance and it's an unpleasant atmosphere all around. read more

I live a distance from this store, but have driven here specifically to shop here. It seems very clean, well stocked, the aisle categories are well marked. Employees are helpful and friendly. Twice I've gotten quick help to take my cart to my car and unload boxes of cat litter for me. They have great sales and Safeway stores generally have a good organic produce section. read more

This is the best Safeway in Portland. Maybe I'm biased because I've had so many bad experiences at other Safeway. I lived in NE and shopped at the NE Broadway location for 18 years. Stepping over street people to get in, being followed and accosted. When I moved across the River to SW, I tried going to the "UnSafeway on SW Jefferson" because it's close, but every experience was so bad and scary that I just can't go there. So the bar for me & Safeway is pretty low. A friend recommended the SE Hawthorne location since it's a quick drive over the Hawthorne Bridged and it was recently renovated. Wow, I am thrilled to have found this place. There are times when you need the large chain grocery stores, especially during the current Pandemic when I shop in bulk every 10-14 days. I'm always going to go to Trader Joes, Sheridan's and some specialty shops, but sometimes you need to do a bulk shopping that goes beyond food items. At this Safeway, there is a huge underground parking with escalators, which i prefer because I feel safer than in an elevators. The store is clean, spacious, well organized and well stocked. Except for the "usual suspects" like toilet paper, hand sanitizer and Clorox wipes, they had everything. As I entered, a gentleman was wiping down the carts and baskets. There was a station with extra wipes so I did a double clean before venturing around the store, quickly. They have a Starbucks in the corner but no time to stop! At the deli I picked up some nice medium rare roast beef for sandwiches, sliced provolone and some great rustic sourdough bread. For more protein, I selected chicken breasts which were already thinly sliced, perfect for the chicken piccata and chicken parm I plan on making. At $2.49 a pound, it was a bargain. Stocked up on fresh fruit and veggies; all looked in good condition. Grabbed some pasta, the Signature brand at 4 for $5, and some condiments. Quick run down baking aisle for brown sugar and dark chocolate chips for the mandatory quarantine baking we all seem to be doing! When I went to pick up eggs, I noticed the Lucerne shredded cheese was on sale for just $1.50 for an 8oz bag so I picked up several, Italian blend and cheddar. Grabbed two bottles of laundry detergent, half price, and was good to go. The young lady that checked my groceries was super friendly, let me bag my own items and made sure all of the sale prices and coupons rang up. I was in and out in 15 minutes and the ride from my house is about 7 minutes. Definitely happy to find another store close by where I can get the bulk of my shopping done. I understand this location recently went through a remodel and it shows. I felt safe in my surroundings, the store was clean, food was fresh, and the staff is friendly and helpful. All good. read more

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I like this Safeway as it's usually not too crowded and pretty clean. They always have great deals on their meats. However, the last time I shopped here I felt I was followed around the store by employees. I'm not positive but from the moment I picked up my first item there was always an employee within about ten to 15 feet of me throughout my shopping experience. It makes me feel somewhat uncomfortable as though they think I'm shoplifting. Besides that it's a great Safeway. read more

This is my neighborhood Safeway and I come here all the time! I've always had a great experience here and found everything I need. The staff is always helpful! One time I accidentally dropped a shake here and I was so embarrassed but the staff immediately came over and cleaned everything up and was very kind. Recently they've been having a great sale on kombucha- 4/$10, can't beat that deal! It's not a huge location but they have everything you need an always a great clearance section. read more

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drive up and go is a joke when half of parking spots are occupied by Safeway home delivery trucks and at least one other is occupied by customers who went in the store. Also the phone goes to a voicemail that has not been set up. read more

"David" with the little pony tail was really aggressive yesterday and smashed quite a few groceries. He's pretty rude too. We're literally customers of over 15 years. We go every Saturday, spend at least 150 bucks every time. Have the receipts to show it. I wish management would watch vids of his performance. He's always rude. read more

The Safeway store on Hawthrone has the worst delivery service. Rude drivers. Out stock always.

I've been getting my groceries here for 10 years, but Safeway has chosen to gradually barricade this location like an inner-city pawnshop, and it's gone from insulting to surreal. Before you blame it on shoplifting, walk down the street to the Hawthorne New Seasons, a nicer grocery store in the same neighborhood with zero Checkpoint Charlie vibes. That's where I'll be! read more

I popped into this Safeway in search of Zyrtec d, after being told by the pharmacy that they didn't have it in stock I turned around. I went back to the entrance I came in, when I realized there were security gates at every door and register. I walked the full length of the store front. After seeing a sign that said self checkout and store exit I headed that way. After also seeing a gate at that exit I turned to a manager I'm assuming and asked "how do I leave this store" he looked at me like I was stupid and rudely directed me towards the gate at the end of self check. I said " I didn't buy anything, I don't have a receipt so I didn't think I could get out and there's gates pretty much everywhere" he the proceeded to turn his back and walk away from me while saying " well they're working so you're going to have to get used to it. They will be everywhere" this attitude was not necessary and incredibly rude. I am a paying customer, I'm not stealing anything and you have made it insanely hard to leave your store. Don't lecture me about stealing prevention working when I haven't don't anything wrong. This is my neighbor hood grocery store but I will not be returning to this location. Get off your pedestal and get real. read more

I don't always Yelp chain grocery stores (gotta draw the line somewhere), but I went to this Safeway during a weekend trip to Portland and was struck by how nice it was, given the mostly negative reviews. Matt B. and I went with Mike K. and Gino G. to pick up a bottle of wine to drink while doing face masks and watching Drag Race in our hotel room--the perfect end to any night. Safeway wasn't our first choice. We'd been hoping to hit a cute wine shop or liquor store--surely, we thought, Portland must be teeming with these--but everything seemed to be closed after 9:30 on a Sunday. We saw there was a Safeway on our way and stopped in thinking we'd grab whatever and go. This is exactly what we did--we were there for ten minutes tops--but I was still struck by the pleasantness of our Safeway shopping experience. Parking was super easy, and the store was clean and well organized, even affirmatively appealing. We headed straight for the wine aisle and found a huge selection of bottles, many of them local or regional. We picked up an Oregon cab Mike had been curious about for $33. Check-out was quick and easy, even with all four of us olds getting carded. I don't shop at this Safeway regularly, and I'm sure it's earned its 2.5-star rating, but if you're just looking to bop in for a bottle of wine, it should serve you well. We had a great night drinking wine out of our bathroom glasses, sipping carefully through our face masks. This would've been much harder to make happen if Safeway weren't open. read more

Big modern Safeway. If you are looking for beer this has the largest assortment I have ever seen in a supermarket so you are golden in here. If you are looking for hot sauce you are pretty much shit outa luck. They have a huge aisle of beer, but only 2 brands of bottled hot sauce. La Victoria and Ortega. I feel very sorry for the folks that shop here. read more

Safeway - They have a huge isle of beer, but only 2 brands of bottled hot sauce. La Victoria and Ortega. I feel very sorry for these folks - Grocery Near Me - Portland, Oregon

This is a really clean Safeway! This location was super close to our AirBnB, so we walked over to do some preliminary grocery shopping for a hiking trip we had planned the day after. They are very well stocked with all the necessities and everything is super easy to find and organized. Bathrooms are clean, parking is convenient, and staff is pretty friendly. Other great stores are nearby as well for some convenient errands/lunch/dinner. read more

Don't shop this store. The price for an ice cream carton is $7.49 !! One reason for that is that the store Is overrun with theft. Almost every time myself or my tenants go in there, there is someone stealing stuff, sometimes huge amounts of stuff, and walking out the front door or the back door. The store does nothing to stop them. Because of this, they come back again and again for more. They are being hit many many times a day, all day long. And the store simply adds the losses onto the prices. If this keeps up, they'll probably just close the store and we need it in our close-in neighborhood. It is shocking what goes on. And yet they do nothing to monitor the exits in any way. Even if the store wants to blame the city, they still do nothing to curb this. These people actually feel entitled to just help themselves to whatever they want. They go for the expensive stuff, leaving me to carefully shop the sales, coupons, private labels, etc.. Costco has fixed the problem, Walmart does a pretty good job, even Fred Meyers is addressing it. But not Safeway. Note to all bad guys: Shop Safeway--it's free! read more

This review is specifically about my local Safeway's delivery service which they call dot.com. The dot com dept. been around for more than 5 years now. Enough time has gone by they should be well seasoned at it (pun intended). So could anyone on this planet within Safeway/Albertsons system explain how they charge your groceries (plus all the fees), and lose the order, yet the order is in the refrigerator, but they can't deliver it because they are either short on trucks, or the 3rd party door dashers aren't competent. Nice excuse. I expect more from you Safeway. You were brutal to me as an employee...well I want better. Taking both grocery money and groceries is defined as theft I believe. read more

Parked in the parking garage below and had to run up for a few things. Was gone for maybe 15 minutes and our car window was smashed. I don't know how these businesses in this city can't hire a security guard to walk the premises to assure the safety of their customers and their vehicles. Mind blowing. read more

Safeway - a car with a broken windshield - Grocery Near Me - Portland, Oregon

This has been by neighborhood Safeway for about 10-years, and for the 8-years before COVID and the two years since, there has been a dedicated core of staff at this Safeway who make it feel more like a neighborhood market than one of many in a chain. In fact, the staff are so friendly, patient, helpful, and great that every holiday I make point of getting the three our four "All Stars" and saying thank you. To give you an idea of how gracious one of the folks I adore is, Erica was so shocked at the simple thanks that she wanted to use the card to buy me coffee. These folks have worked long and committed hours at an incredibly tough time--and while I certainly sympathize with the very difficult social situation that many of the 'tougher' customers that frequent this location face...I also recognize how hard it must be on the staff to keep constant vigilance against shoplifters, known shoplifters, and blatant shoplifters...on more than one occasion I've witnessed the respectful way they approach certain challenging guests, explaining: I'm sorry, you're going to need to pay for that..." while always allowing the person being confronted to reconsider what they're trying to do with dignity. To do this day in and day out without losing it...is special. Remember, this is a big supermarket, a part of an enormous chain, and I can only imagine the ever changing corporate mandate these folks ALSO have to adhere to...if it is a nightmare...you'd never know it from the people who work here. The staff don't pick what the shelves are going to be stocked with--but they make sure the shelves are stocked, faced, and always looking sharp. Even the employees who get randomly thrust into the role of Barista at the in-store Starbucks have adopted a certain esprit de corps at this Safeway that I've experienced at none other. Go in and even if you're just buying a pack of gum, ask the checker how she or he is doing...or ask them to help you find the gum...or just smile and tell them thank you. First because they deserve it...second, because the smile they'll give you back...is alone worth the drive. read more

It really is curious that they've never updated the Hawthorne Safeway. But I'm glad they haven't and I am adding a couple stars for the nostalgia I get when I come in here. The banks and banks of ancient fluorescent light fixtures on the curved ceiling hark back to my preschool days in Idaho Falls, when my mom took me shopping at an identical Safeway on the Yellowstone Hwy (but is now a Jo-Anne's Fabric). And the ceiling tiles are nostalgic for me too, since they are the same ones we had in our rumpus room in the Idaho Falls house. So I hope they never update the interior here. If I want to shop at an updated Safeway, I can just go to the one at 39th and Powell, across the street from the swinger's club. A plus at Hawthorne Safeway is parking. There is always plenty . Note on 5/5/2015: They went ahead and updated Safeway anyway after I wrote this review. read more

Some people in the neighborhood are very upset by Safeway's (lack of) process around the rebuilding of the store. Others are upset by the damage done to their homes that Safeway refuses to discuss. Others still are unhappy with the scale and design of the building. Me? All of the above. read more

Never again will I spend one penny at Safeway. They are overpriced and when I was checking out the self-aware passive aggressive female clerk ar the register told me that two of the doughnuts within the dozen purchased were pastries and charged me and additional $2.98. The clerk instead of removing the alleged pastries made a bag girl go get two more doughnuts that she carried in hand uncovered. There was chocolate all over a bag underneath. Nothing on the doughnut case said what we bought were pastries. That is an unlawful trade practice under the Oregon UTPA and is something cousin to accusing me of shoplifting. I'm filing a lawsuit against Safeway and their dreck employee who would not survive one hour in New York playing this low rent game! read more

Safeway - Grocery Near Me - Portland, Oregon

This Safeway has been very good to me. Truly a deluxe shopping experience. It's always pretty empty too, good for the shopper maybe bad for the business? Make sre to park beneath. It's free and you'll have a great choice of spots. Bonus points for the extra min escalator just for shopping carts. Knocked down one star because pharmacy folks can be a bit rude particularly if you're within 30 min of closing time. read more

Safeway - Grocery Near Me - Portland, Oregon

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The cashier working the self checkout was so rude to me when I visited today. I had clearly just made a purchase right in front of him. I asked if the store had a bathroom I could use. He sighEd as if really annoyed and said yes, then showed me a code written on paper. I said I had a hard time remembering codes and went to take a photo and he stopped me saying "we don't like people doing that, and the code changes tomorrow". I told him to forget it if it was such a problem. I hate to think how this affects elderly customers or people with medical issues who need immediate access to restrooms. He was such a jerk. read more

Safeway is such a funny place. Their store generally carries brands and products that I don't use, however, they are a block away and it's convenient to go there for toilet paper, organic stuff, beer, wine and occasionally some kind of mediocre breakfast cake for a work event. I use my club card for the discounts and it must generate such a funny shopper profile for those marketers analyzing my shopping data. I'm sure they're judging the amount of beer and wine I buy. I'm also holding a grudge about Safeway, too, from the summer before last when they were building this new enhanced "Lifestyle" format. The construction was so annoying, literally doomsday death machines vibrated my windows all day long. It was such an obnoxious project and it seemed to take forever. The construction people would park their stupid vehicles by my apartment because they ran out of room in that entire block they were capitalizing on--not to mention having a block of SE 27th closed for an uncalled for amount of time. When the project was completed, this behemoth additional 20,000 square feet space of a grocery mecca literally blocked the sun from shining on my apartment. It's not like they use all that space. There's just stupidly high ceilings and empty guard tower looking things. I would have given this store only one star, but the reason I gave two is what keeps me coming back: the staff. Erika for one is awesome! There's the clerks that work the self-check out spaces and they're all great. The Starbucks guy is nice too, the manager is always friendly and i don't hear any of the supervisors treating the staff badly. Everyone smiles and I feel that over the years I've been in this neighborhood I'm getting to know these people. To summarize, if you like processed, mainstream proctor gamble bovine growth hormone GMO stuff, this store would be a 4 or 5 star. If you're like me, you can get a limited amount of basics for survival plus a nice choice of beer or wine. read more

Safeway - The new and improved ginormus Safeway - Grocery Near Me - Portland, Oregon

idk its my favorite safeway around here. easy covered parking, a clean and stocked store in a cute neighborhood. never had a problem with any of the employees and once one of them tried to help me figure out why my apple pay wasnt working in check out. Not the best produce- but they still have it. Id probably just go to whole foods, new seasons, or market of choice for fresh produce but thats just because im able to. Otherwise the produce at this safeway is perfectly fine and theres always plenty. Also the app makes u save hellaaaaaa koney especially if ur using the points for gas too read more

Don't order delivery unless you like waiting all day and then not receiving your order. You can call Texas and spend your time trying to find out what is happening, but they won't know. The store itself acts as if they have nothing to do with the delivery end. When I called at 10 pm trying to trace the order, they had NO WAY of contacting the order. Is this a national store chain that took my money and wasted my time, or some 2 person operation working out of a closet in someone's house? So, next day, no food, I have to work online so I can't go out, and I'm sick from smoke fumes. No food. Thanks, Safeway--that's the last you'll ever see of me. DON'T get fooled by the website--you won't get what you need from this place. read more

The bad reviews are absolutely elitist. When you have 4 or 5 different organic grocery stores near you.. you become a snob and forget that some grocery stores exist In this country that still sell expired food. Appreciate what you have you crazy hippies. Clean, affordable and always eerily empty.. What is not to like? The bakery with their perfect 1.49 French bread still brings back wonderful nostalgic memories when I was a weee little tot. Produce is always decent, prices are fair and there is an escalator that takes my lazy ass to and from my food shopping. I love this big box store. read more

Absolutely awful customer service from an employee named Elaine at the self checkout station. Rude, unhelpful, brusque, patronizing. All this during the course of buying a single bottle of water. Come to think of it, it's weirdly impressive that she packed so much clueless, miserable behavior into just a couple of minutes. Zero stars. read more

Snazzy new garage with plenty of parking. But this newly remodeled...actually completely rebuilt...space falls short in ways that I find confusing, but only one of which will I go on about ad nauseum in this review: They will pay someone to individually label the ripe avocados with stickers that say "ripe," but when it comes time to check out, and you've forgotten your cloth hippie bags in your OTHER Volkswagen bus, they will give you paper bags without handles. For a store that lives on a popular public transit line (shout out to Bus #14), in a neighborhood that prides itself on biking, skateboarding, walking, skipping, and jumping everywhere, why would you offer handle-less paper bags? After spending millions of dollars to build your snazzy new parking garage (where there is always, always, (did I mention always?) ample parking), is the cost savings that worth it? Even knowing that people can bike, walk, skip, or jump mere blocks down the street to either Freddie's or New Seasons and get handled bags? Step up, Safeway, c'mon! /end rant +1 star for the ripe avocado stickers. It really saved me the trouble of manhandling every avocado in the store. read more

Every time I go to a Safeway I swear I'll never go back. For many reasons, but overall that the place just seems to work against a shopper, from the incredibly limited counter hours (deli, seafood) to the super inconvenient savings card (I carry different bags and everytime I go to Safeway I've gotta get another stupid card to save two bucks on shiraz, or whatever. moving on.) But sometimes I work weird hours. And Safeway is (for Portland anyway) the grocery equivalent of Denny's: "hey, it's late." And so the other night, after leaving work post Fred Meyer hours, I stopped by this Safeway to pick up some aforementioned shiraz. And as I approached the automatic doors a (small) rat ran out. And he was not pushing a cart. And I turned and got back in my car, and went home wine-less. And pouted. Stupid rat. read more

I want to say bad things about the Safeway Pharmacy here. I should probably take a breath before slamming them, but I'm too dizzy with frustration at the moment to wait. Must rant now. And it's gonna be TL;DR so to sum, lemme just say that they are so rude and incompetent that they ruined my day. Twice. I first dealt with them about a year ago to get a prescription for baby vitamin drops. When I picked it up I noticed that what I was given didn't have iron, and I remember my doctor saying that the prescription he gave me has iron. I asked the pharmacist (technician -- I have to assume that she wasn't a real pharmacist) about it and she said "No, babies shouldn't have iron - who told you that babies need iron?" I was kind of caught off guard and mumbled, "Um, most of the baby books I've read..." She continued, "Babies can overdose from iron. We don't have anything that has iron for them." In actuality, yes, iron overdose is the biggest cause of early childhood poisoning, but, yes, they actually do need iron, and when I dropped of the prescription at Walgreens, I actually ended up getting the vitamins with iron. Fast forward to a few days ago. I was lured in by a coupon for a $20 Safeway gift card if I transfer a prescription, and what do you know, I just happen to have a baby that just happens to have a prescription elsewhere baby vitamins, and I needed to get some groceries, so in we go. So I wrote down on a slip of paper the babies name, where the pharmacy is, and that it's for baby vitamins and I give it to the pharmacist technician figuring that they'll call and get the details. She asks me a couple other general questions and then tells me that baby vitamins are over the counter. And I explain that well, I've always gotten them as a prescription and that the other pharmacy should have the information. Then another pharmacist tech joins in saying that my insurance probably won't pay for them because they're available over the counter and besides, they don't have them in stock anyway. So I'm starting to feel like I'm on the defensive and explain that my insurance always paid for them because they were always a prescription. I fish the bottle out of my purse and tell one of the techs to have a look at it, but she doesn't take it from me - just glances at it and says that they don't have that kind and they'll have to give me the over-the-counter ones and try to bill my insurance for them, but that it'll take a day anyway so I'll have to come back. Okay then. So I get an automated call that my prescription is ready, but I decide to call just to make sure I have the right ones. I explain that there was some confusion before and I wanted to clarify that they do in fact have the right kind, with the iron and the fluoride and everything, and she says that yes, they do have the right kind and yes, it is only available by prescription and she remembers talking to me before. And this is where I expect some kind of apology, but instead she says that I didn't write the complete description down on a slip of paper, that I just wrote baby vitamins, and I said that I showed them a bottle, but she says, "No, you didn't. You just gave me a slip of paper. You said nothing about the iron and fluoride." And we go back and forth a little with me trying to explain, and her trying to make sure I know I'm wrong. And that's the problem here. It's not my onus to explain the finer details of the baby vitamin prescription to them -- it's for them to get when they call the pharmacy to transfer. But before bothering, they first decided to assume that I didn't have a real prescription, and to convince me that I was wrong. Instead of, I don't know, clarifying with questions or calling the pharmacy. And then when I talked to them a second time, they had to convince me that the confusion was again my fault. I've never really gotten into power games with a pharmacist tech before. I'm have a feeling one of the technicians I dealt with was the one from a year back. WTF? What is she trying to prove exactly? I was so upset I just called Walgreens to get the prescription transfered there. At least their disposition is indifferent. read more

I was in a rush i go to Starbucks I try to get a grande pikes he doesn't have any he just ran out he asked me to wait 4 minutes for a cup of coffee drip coffee instead of making a single cup for me he wants me to stand around for four minutes someone needs to retrain this guy because it's not good service horrible I left very unhappy read more

This is ONLY a review for the pharmacy - the rest of the staff that work here are super cool, especially Ericka and Belinda (they should get medals for how sweet they are to people who often don't deserve it). The pharmacy experience I had was quite simply one of the worst customer service experiences I have ever had. First I transfer my prescription in online and call 10 days later when I had not heard anything. Turns out, safeway pharmacy needed to request my prescription and had not - I double checked this with Kaiser. Despite this the incredibly rude (and verging on incompetent) blonde pharmacy tech kept insisting that she had done it and it was Kaisers mistake. I call back a few days later and get a different tech who told me that she had no record of safeway ever having called it in. When I finally came to pick it up, and told her who I was, the blonde woman narrowed her eyes at me and rudely said she recognized my prescription then kept me waiting over an hour for what I can only presume was petty pay-back for my persistence in trying to fill my "can't-run-out-of" medication. Then the final straw came when she ignored me completely upon check-out and charged me based on my old insurance information which, of course, was invalid, so I was charged $45 full price for the medication that should have only cost me $5. When I questioned the price, I got an eye roll and a "that's the price", like I was trying to haggle with her or something. When I called up again to question this, I was told that I was indeed charged on my old insurance policy, but that was my fault because I hadn't asked for the right thing at the time. Life is too short for this kind of aggravation. The pharmacy tech will no doubt be pleased to know that she now has one less customer to deal with. read more