I like checking out with everyone, EXCEPT Shaun. Multiple times he's rolled his eyes at me or just has an attitude. I work in customer service, so I get it if everyone has a bad day, but it's been multiple times with him. If I had the choice of immediately checking out with him or queuing up in a 15 customer line, I'd wait in line. read more

The fact that the only customers that get bags with handles to carry them are the ones having their groceries delivered shows you dont care about your customers that come in tve store. Your bags suck and rip easily and you charge for them its rude. read more

Went in late on the way home from Sacramento to the bay for some beer. Near the highway, open late, and fast checkout. Fresh flower dept looked better than average safeway. Outstanding cold beer selection. Parking easy. read more

The employees here are the star of the show! Every person I've encountered has been so pleasant, positive, and friendly! Especially those at check out. The store is clean, well stocked and open late late. And the points translate can be used for gas discounts. (The safeway gas station across town now seems to be offering an additional discount if you pay in cash) However, the prices here tend to be much higher than at other grocery stores. read more

The drive up and go at this Safeway is terrible. Items are always out of stock they never offer a substitution for the out of stock items. I've had issues with the past 2 orders I have placed. On my order from 6/5 I received molded tomatoes and popsicles that looked as if they had been left out of the freezer all day and put BACK in the freezer. My order from today 6/9 I ordered steaks and the steaks I received are already grey, And of course an out of stock item. Something that is supposed to be convenient has became such an inconvenience because now I have to go back out to the store to return. Save your time and money. Shop somewhere else. read more

Service is awful. I felt like I was at the DMV. Employees move at a snail pace and don't seem willing to help at all. Worst Safeway I've ever been to. read more

Great assortment of food and wine but the reason I'm posting was to review the whole grocery web order and pickup process. In short, it's awesome! Super easy to shop and put in the cart. Proximity shopping (note you really need the Safeway app to expedite the process - I had it!) code comes up in the app that you provide the pickup mgr at the front of the pickup area. This Safeway has all the pickup orders behind doors (vs midtown on open shelves) so the area looks more secure. I loved it. I wouldn't use it for all my shopping but if I'm going after specific items quickly, it's built for that! read more

The checker, Fabiola, tries to get me to go to another check stand, she was just finishing a customer and the belt was empty. Why would I go elsewhere? The prior customer had two paper bags she slid to the end and wouldn't even place them in the customers cart. She seemed plain unpleasant, I guess scanning items is too challenging. Does management ever watch and correct this "service"? read more

It's always a pleasant experience coming to this Safeway, even if it's just to use the restroom, grab a bottle of water, or pick up a lottery ticket. The store is clean, the staff is friendly, and it feels welcoming every time. read more

Safeway - Me ;) - Grocery Near Me - Livermore, California

Hands down the worst Safeway I've ever had. Beyond disappointing because we do desperately need a good large grocery store. Inventory is expired, produce is rotting, meat smells funky. So many issues here and the staff are clearly overworked and don't give a damn. read more

I'm not sure why the Safeway has mediocre review. I've always had positive experience at this location better than most Safeway that I've been to. The staff has always been friendly, and for the most part, the quality of the food is exceptional, and they are fully stocked... For the most part. The only time I had a negative experience, I shared with a corporate office which somebody at this location reached out to me before I was a yelper. They were very good following up with customers dissatisfaction experiences. Customer service: A ++ Price:A Quality:A read more

Deli service sucks. No customer service, no eye contact whatsoever with customers in line. No accounting for next in line. When notified the employees just shrugged and said they had to take lunch. I walked out after 10 minutes. What a joke. Never going back read more

We ordered our wedding cake at Safeway (12 inch square, 3 tier)- bottom layer vanilla, middle layer red velvet, top layer marble. It was finished with an elegant dotted icing and peonies. It was lovely. But apparently it tasted amazing as well. The red velvet layer was COMPLETELY gone at the wedding- and the white layer almost gone! There were plenty of other desserts, but people just loved the cake. So I highly recommend their cakes- and for under 500 dollars, I was very pleased with the price. read more

The workers stop pulling out fresh produce after 10 they can't be bothered to take out more cheese after that but will charger you 12 $ for a brafast burrito read more

Usually Safeway Deli isn't bad. But on this day in particular they just weren't on point. It was Tuesday the 29th. The usual deli man was making a sandwich and there was a deli lady slicing meats and a runner in the back stacking supplies. They were all busy I'm sure, but they were all oblivious. I don't fault the deli man, he was already with a customer, the runner in the back, but his job isn't to help customers. He'd occasionally stop his task to look at you, but being as English isn't his first language, he couldn't be of help. What he could have done was get the attention of the other lady in deli. As for the deli lady, I know she was busy with the meats, but her job is customer service. She needed to be aware, otherwise her slicing deli meats is for not. I don't know if they were short staffed or what, but their staff needs to be more aware, just like cops or teachers. Having customers waiting around isn't very productive read more

Unfriendly and unprofessional cashier.. Not even a "have a good day" which is typically standard in this industry.

I like Safeway. But sorry, I have to rate the service and ambience here low. Not so friendly at the checkout. They don't even greet you back. I just don't get the welcoming feeling when I walk in. Safeway in Pleasanton and Dublin are much better. read more

Making dinner tonight for a family of 12. It's about 1100 so I say, I'll try the Safeway app, then I can order from the warmth of my house and just have it placed in my trunk, sounds great. Placed my order, the earliest pickup window is 3 hours from now, cool, that will work I can get food before I pick up the kids from school. Wait, does that say ready between 2 and 8pm? Um, that's a huge range, if it's ready at 2 then I get it without the kids, if it's ready at 8 then we had to come up with something else to eat. Okay, I'll cancel the order.....well, after 15 minutes on hold I was in my truck driving to Safeway to "calmly" express myself. Luck for them I got a person, they cancelled my order and I went to Albertsons. Fuck you very much Safeway. Sorry Dawn, don't know what more to tell you, it was a waste of time that was a pain in the butt to cancel after I figured out it wasn't for me. read more

Safeway - 15 minutes to get a person who could be helpful? - Grocery Near Me - Livermore, California

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This location has the easiest experience for curb side pick up. It's never crowded and it's convenient if you have a kid or baby, then you don't have to get them out of the car seat. I placed a order in the same day and it was ready in 2 hours, which is fast compared to other delivery or curb side. They picked nice quality items but they couldn't fulfill my entire order, but came close. read more

Donuts here are not donuts anymore but bread with frosting on it. You can see the photo of the texture it straight up bread. Along with that the prices went up for donuts to now $1.29.... these should be worth 50c read more

Safeway - Not a donut. A pie e of bread baked with chocolate on top and the prices got raised. Horrible - Grocery Near Me - Livermore, California

The donuts here are terrible now. Very dry like bread or a biscuit. Cutting one too many corners with new recipe. Do the folks that make these try them? read more

Safeway - Donut - Grocery Near Me - Livermore, California

I spent $200 Sunday on groceries for two weeks of food for me. Rotten avacado were chosen and delivered. Tuesday, a photo of them. A crab delivered last order was tasteless & dry, probably from frozen from last year! Obviously old! One bok choy for $.98. There is no one to communicate with by phone unless your a member for $ 99. A year. I am unable to do that and beside it's a stinky way to fo business with us old folks captured in our homes. We depend on decent fresh food for our survival. The app is difficult to maneuver if you want to add something after list is almost complete, Items ordered get accidentally bumped &!dropped in this process. Been using Safeway for most of last year. Now' shopping for new grocery store. read more

Myrna in the Floral dept ! ( spelling may be wrong ) She is awesome Going to visit my terminally ill aunt needed a flower arrangement She was so helpful and kind She made me a beautiful arrangement in no time 10 star service ! Which is rare these days Thank you Myrna ! read more

Safeway bakery out at 4495 First St and in partocular, Gabby, made the most beautiful and delicious birthday cake for my grandson! I highly recommend her and the bakery! thank you Safeway bakery read more

My husband's favorite store to shop! I actually love Safeway too for all of it's varieties of groceries. Meats and Seafoods are fresh and great quality. My favorite section is The Floral Dept! Always beautiful! There's always a variety of prepared vased florals available as well as singular flowers and plants to choose even for last minute gifting. The cashiers that We have encountered are very helpful professionals that keep their lines moving with ease. We thank them as well as the floor staff. The only problem I have is The Parking Lot Design. The Limited Ability/ Disabled have few convenient spaces to park. I'm on a cane / walker right now. So I can't shop unless it's very early in the morning. read more

I have been going to this location for awhile now. They always have inventory of what I want every time I've been here. Occasionally the check-out lines are really long or they don't have some in service, but I generally go during the busiest time so can't fault that. Employees have always been nice to me and haven't had any bad experiences. Place always seems clean to me as well. Never have had a problem with the quality of food I'm purchased, that includes the produce department! Lots of parking outside too. Solid spot! read more

Out of things frequent enough to make note. Environment of store is nice. Since store rearranged store locations on app are inaccurate.

Just went in today around 9am to grab couple of things. First I went to get garlic but there was a guy stocking onions and his cart was blocking the aisle. So I went around and I said excuse me. He rolled his eyes while he was talking on the phone and moved the cart for me. Wtf! Am I not supposed to asked them if they could move the cart so customers can get what they need!!!! read more

They get a single star obviously the manager or whom ever dies the ordering can't seem to get anything after a holiday. Oh a non friendly suggestion bulk up on crazy holiday foods like hollandaise and freaking frozen hash browns and your over priced I'm taking my business to trader Joe's and knob hill has hollandaise and hash browns so does Target so WTF safeway can't tell you the wasted trips I've made there vury baaddd! read more

Safeway - um this is the - Grocery Near Me - Livermore, California

So happy with this Safeway Floral department. I was in a real pinch getting a boutonniere for my daughter's homecoming, the day before the event, and Myrna was so polite and accommodating. She made sure it was finished on time and even called me to make sure I knew it was finished. Also, whenever I go into the store it is stocked, presentable and very clean. The staff is very professional and friendly. the customer experience! read more

Ok this Safeway the have few problems first the employees at the deli i guess only one is working at any give time last i was there for few minutes the lady she was busy serving one person,the other 2 lady there are inside the back room the see me from the big window but the are still talking finally somebody's came and help me. Second The cleanness of the meat department Just look the photo read more

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There is a large guy that does the registers at Safeway. He is always wearing a hat and has a lot of hair on his face he is the worst unhappy person I have ever seen there he is rude and has no customer service . He doesn't even talk to you when you check out. Why they have him up at registers is not a good idea just extremely rude !! read more

i had a very bad experience here. the manager (bruce ) very rude, disrespectful and unprofessional. i will never shop at this location ever again! read more

Terrible shopping experience late night with the stockers completely blocking the aisles. There used to be at least room to get through the aisles. Now they are so rude. It's like I'm living in "It's a wonderful life" town of Pottersville by visiting this place. read more

Horrible !!! I was having a coughing attack to where I asked for a cup of WATER. The gentlmam Mustafa who was working the self check out 4/21/24 8:30pm refused to go behind the Starbucks counter to get me a cup of water so I went and tried to purchase a water then at self check so I could continue shopping , he then rudely shouts at me telling me to go 6ft!! Hellooooo Covid is over ! If you see someone having a medical coughing issue, help them don't ignore them. I will be calling corporate tomorrow. The gentleman's name is Mustafa. He should not be working in customer service, and I hope the higher-ups see this as well cause that's a matter of safety, life and death. read more

Omg the bakery Manager and Rebecca were awesome! I was looking for a specific cake for my Royal 40th Bday and let me tell you, they delivered. They went above and beyond for me. I do not like fondant but the cake I wanted needed fondant or so I thought. Rebecca took the pic, showed to hers Manager and got back to me on the final deets. They managed to make my cake and it looked elegant and she put her personal spin on it and gave me a lemon buttercream filling. Let's just say delicious the cake was a hit! Thank you Rebecca and the bakery manager for making my bday extra special and yummy. I will definitely be back. Even their pre-made cakes that they have on display to buy are amazingly good. Haven't had a bad experience yet. Thank you read more

Safeway - Safeway Birthday cake made just for me. - Grocery Near Me - Livermore, California

For only my past Drive up and Go experience I'd give 5 stars. My review is mainly for Drive up and Go.. Due to my own health issues even before the pandemic, I've been to this store for both drive up and go, and on occasion for a few items inside. Drive up and Go before the pandemic, never an issue and loved that you could add or delete from your order up until almost pick up time. I totally get why that doesn't work now and so appreciate the fact Safeway hired more people. Now, pandemic times.. I have NOT been inside any store since March 5th, 2020...We did great with Safeway until everyone else caught on and it was 10+ days to schedule pick ups... we switched to Nob Hill (they have apple fritters my mom loves and Safeway has never had). I went between both stores. Nob Hill did a better job filling substitutions.. and actually still does.. Safeway doesn't give the option for substitute any brand and any size.. you have to pick same brand different size or different brand same size or something.. ugh.. it's super frustrating so from March - May my pick was Nob Hill.. I got everything I needed but more $.. Safeway, if I needed Paprika I didn't get it because the size or brand etc wasn't an option yet I knew neighbors that went in and Paprika was plentiful so I paid someone else to go get it from the NextDoor app.. Safeway has now hired and pick up slots are plentiful with a friendly voice on the other end. While I've been frustrated in the past, I want to say my last 3 drive up and go orders have been (almost) flawless. I order every 10-12 days. A previous order included wine but pulling out of the back of my truck I did not know bottles were single bagged. I pulled them from the back of the truck and the bag broke and spattered over my white truck, the driveway and me.. after cleaning up I was barefoot and then cut my foot by stepping on glass.... My last order, I mentioned at drive up and go to the manager (who delivered our order) what happened and he said Safeway will replace the wine.. I'd give Robert Acorn (manager) five stars due to service when the Safeway system went down again (last time our order was lost and waited 3 days for the reorder).. he hand wrote orders so they wouldn't get lost (like previous time) and that took much time and consideration on his part. I wanted to keep the rating high for this particular Safeway store for this manager in particular. He's gone out of his way to make sure customers are taken care of and even broken wine will be replaced. His kindness and personality will resonate beyond my Safeway shopping experience. The only reason this store doesn't have my 5 star rating is past experiences. I hope Safeway recognizes Robert's sincere desire and ability to keep a customer... Thank you!! read more

Great place to shop and the employees are nice. Bernie is probably my favorite employee here

I've been coming to this location a lot, almost 10 years. Great staff and quality produce. This review is to shoutout the elderly kind lady that was in charge of self checkout at 6:20 on Friday afternoon. I dropped a bottle of seasoning that was worth $6 and she noticed. She then went out of her way to hand it to me at the exit door. Very nice to see people look out for you. Thank you. read more

Safeway - Grocery Near Me - Livermore, California

The best Safeway compared to the one in Livermore downtown there is no comparison. Just the way the employee attitudes and teamwork and the customers who also are nice saids a whole lot. Having the Safeway gas station with their also friendly employees is another plus. Both the Safeway store and gas station are clean and safe. read more