*UPDATE* make sure you have Lance help you out, I think he works in produce, he has to be one of the best employees there. I was really surprised by the bad reviews of this place cause I liked this grocery store very much, inside was super clean and nobody seemed to be in a bad mood but maybe I caught them on a good day. I was excited to see they had their own brand of organic food items and a good selection of organic produce which was a surprise. Also excited to find tons of paleo shelf items, usually I can find it at the natural grocery store but it's nice to have a place I can get all my items at once such as meat items for my boyfriend, my organic and vegan items and also house items, they also won me over be cause their carts have cup holders for my morning Starbucks!!! read more

Safeway - Grocery Near Me - Aiea, Hawaii

You would think that this is a fairly sketchy location driving up but inside it is very well maintained and clean. They have a decent deli section and a FoodLand comparable poke section. Clean and fresh produce, good selection of beer, and everything else you need. Average prices. read more

The Worst service! The Asian lady who's working yesterday August 16,2019 was very rude. Standing waiting for her to greet me. This Lady not even deserve a 1 Star. Never shopping to this location again! Bad Attitude. Not paying attention to the customer busy prepping. Very disappointing. read more

Safeway - Poke salt & Pepper ~ Poke The tsunami - Grocery Near Me - Aiea, Hawaii

Second day in a row I went there and the people in the bakery completely ignored me. I locked eyes with one employee several times and it was as if I didn't exist! Both days they weren't helping other customers and when I called out for help a janitor came to ask what I needed. Are you serious?! If you don't want to help your customers then don't put merchandise behind glass! read more

I order the same white cake with strawberries and custard and whipped cream for my daughter's birthday every year and they must have changed the recipe because the cake was not good (more sponge like). The cake was different and everyone didn't care for it. I guess I will be looking elsewhere for another cake for her birthday...so bummed. read more

this location's staff are rude and not friendly. you guys need to practice more customer service. especially the gray hair tall lady at the self checkout. read more

Worst customer service from cashier named Noah. He was extremely rude and unfriendly. He also overcharged me and didn't care!

Safeway-Waimalu Kaahumanu: this location is the WORST for their bathroom facility. In the middle of shopping my grandkid had to use the restroom so upon entering I was shocked and disappointed how Gross it was. I pray this store has more pride in this matter after all its an overwhelming sick feeling to anyone's stomach. I should've ditched my wagon and leave!!! read more

I enjoy shopping at Safeways nearly every Friday...The service folks there are always helpful and polite. My gripe is that when I tried to call for product information; after 4-5 tries I gave up. No response. I tried getting through to most of the departments but their phone is just not putting me through; no answers. Likewise, I went to Safeways 3 times in a week to purchase a product I enjoy using but each time, the shelf is empty. Frustrated. read more

I just want to say thank you to the young man (must be new because I've never seen you before this time) who was my checker on 11/14 at around 2:30pm. You asked me for my ID upon which you noticed was expired and I had absolutely no idea. This was a blessing and I'm so grateful that you noticed and followed procedure because on December 1st my fiancé and I are taking a trip back to the mainland to get married. If I went on to not notice that my ID was expired it would've complicated so many details of our trip and who knows maybe we would've had to cancel/postpone everything! So thank you again for being detail oriented and thank you Safeway for always being my reliable go-to neighborhood store! read more

Can't take it anymore. Who is the Produce Manager at this store? The organic cucumbers and Tomatoes are alway in very poor condition. Additionally the organic lettuce is drench in water by the time I get it home it is Welted and dead. Ugh. I am very disappointed and rather dismayed. So I will be returning my wet lettuce tomorrow. Oh and the organic avocados are a mess too. read more

Safeway - Returning organic tomatoes - Grocery Near Me - Aiea, Hawaii

I went there to purchase food for a bbq & wanted to purchase a case of beer as a gift to the person who's birthday it was.. the cashier I had asked me for my ID which I then presented & he told me he couldn't accept it because it was a temporary copy.. It's a legitimate form of identification but OK.. anyways, I tried handing him my expired ID, which he then said he can't accept because it's expired.. annoyed, I just said never mind on the beer.. Now the part that had me VERY upset is the fact that as I'm finished paying & walking towards the door, the gentleman behind me in line for the same cashier was also purchasing beer.. the cashier asked for his date of birth & input it right into the system, just like that.. didn't ask to see an ID, nothing.. so why is my temporary form of identification not enough but asking someone to "confirm" their birthday with no evidence is valid?? In the end I had nothing to give to the birthday person.. Wanted so badly to turn back around & ask for a manager but I was already running late as it was read more

Don't bother trying to call for anything. None of the workers can assist you, they'll keep transferring you to a different department who will just transfer you again. AND THATS AFTER WAITING 35min just for someone to answer. They'll then hang up or disconnect the call when they 'transfer' you. Waste of time. It's difficult to get assistance when in the store as well. Better off going to a different location. Or literally any other grocery store. read more

$6 deals on certain items. On a budget especially with a lot of mouths to feed, this is a place to go! Just be a Safeway Club Card member. I also found out they have an app! Downloaded it, still trying to figure out how to use it. read more

so the poke seafood deli section was closed on lunch break time...so dumb! They should eat off times so not to inconvenience the customer. Lines always slow, selection is small. I rather go Foodland. read more

Safeway - Make this into stir fry! - Grocery Near Me - Aiea, Hawaii

17 July 2021 This Safeway is fantastic! A little hard to find, but definitely worth the hunt! The store is immaculately clean, well lit, and arranged. The employees go out of their way to help you and really seem to LOVE their job. I think the people in the delicatessen must have fans that blow the smell of everything they're cooking , through out the store! The moment I walked in and smelled the food, I forgot what I came in for. No, I thought that's not what I'm here for! I got what I came for and headed to the deli! Bad idea! Too many choices!!!! Narrowed it down to chicken but still left with 4 choices - told the lady it was hard to decide- she said "Get a few of everything!" Duh, I never thought of that - regular, BBQ, Teriyaki, and hot. Mahalo for that recommendation Couldn't make it out of the parking lot without trying a couple! Again, this place is fantastic, will definitely be back again and again! read more

Kudos to Veronica and the Safeway (Waimalu Plaza) team for working on Christmas Eve! The store was still well-stocked, and thanks to their new shopping carts, there were plenty of shopping carts without having to lug around the heavy baskets. As usual, the baggers were friendly and didn't overstuff the bags. Mele Kalikimaka! Update: 22 April 2016: if you can time it right, you can get really fresh and still warm bread from the bakery. Sometimes they have a basket staged near the donuts that has the freshest bread. Great job Safeway bakery! read more

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They keep a person on the disinfectant baskets. Don't be alarmed as the person will look remarkably disinterested in this task. It must be so dull, but I also guess very easy. I just make sure I verbally say thank you. And here goes nothing ... When going through checkout, if you have an item for sale, it's really easy to miss the sticker. Some stores blackout the regular UPC, so you'll be forced to scan the other. I've not gotten a discount item in a while... so the thing is usually you scan this coupon to get 50% off. The odd thing is my sticker had a line through it. Anyway, it doesn't matter cause I forgot about the sticker. I realized it didn't scan once I was at home. So it should have been discounted, but I paid the full price (missing out on a 4/5$ discount). I find Safeway to be difficult because you cannot get the issue rectified over the phone. Many times there was a problem, and I'm asked to return with the items, and so they just go in the trash, Or no money is returned (because I don't have time to come back to the store, who has the time and who wants to return items items ?? Not me). This is frustrating as other stores will fix it asap over the phone if you give them the receipt number. The biggest issue in the past I had with Safeway was realizing something was expired. Not a little expired but very expired. They are notorious for letting things go bad on the shelf. So certain things I don't even buy from them anymore and others if I do buy I am meticulous regarding the best by date. As I've been duped by them way too many times. I KNOW other people have experienced this as even today I was there and on the shelf is expired bread. Not by just a day, either. I've seen things weeks old there. I've seen stuff on the shelf VISIBLY rotten. So I just think their rectification of these issues shouldn't require the customer to track back down to their store. It's a rare issue in other stores, yet they handle their business over the phone. It's prevalent at Safeway, so they almost need a whole standalone app for the problem hahahahaha otherwise, it's a decent store. No one followed me around today. Well, maybe they did, but getting better with their stealth. no it's not 4 stars but look, clearly I know what I'm getting so based off my EXPECTATIONS I feel it was 4 stars and honestly with my expectations in the right place that's how the service feels. So 4 stars it is. read more

The manager of this Safeway should be asked to do a better job. There were no wagons avaliable at 4:30pm on a Thursday afternoon. Several shoppers had to walk across the parking lot just to get a cart. Don't even start me on the long lines because they had only two cashier's. What kills me is that when the corporate office folks show up, this store has every cash register open with absolutely no lines. I wish the corporate office would look into how this Safeway is run. read more

Safeway - At least the carts don't block the delivery signage - Grocery Near Me - Aiea, Hawaii

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I love going to Safeway because they have a full bakery here. I first found out that they customize cakes from my bestie. I had first ordered a quarter sheet cake from here for my husbands birthday some years back. And since he loves strawberry shortcake, they could make something similar to it. After tasting their version of strawberry shortcake, we loved it so much that this is the only place I go to order a good tasting cake. It is so easy and convenient for me since it's not too far from where I live, so I usually just drive here, usually about a week in advance to pre order a cake. They are very accommodating as far as how far in advance you can order your cake as well. I literally just found out that you can order it as late as 24 hours before the time you'll need it! If I'm looking for a good cake, I'll always go to Safeway. The price is reasonable and it tastes good as well! It's a win win for me! read more

For everyday groceries, Safeway is expensive compared to Don Quiote; however my 5 star rating is for their bakery section. They have great pastries, cookies and cakes at a reasonable price. You can buy a full sheet of birthday cake, half strawberry and have chocolate. Every time someone makes a good comment asking where we got the cake from and are surprised when we say Safeway. Tray of cookies is $5, excellent to use when making ice cream sandwiches, half dipped in chocolate, individually wrapped and freezed for a cool summer dessert. read more

Safeway - Grocery Near Me - Aiea, Hawaii

i went to this safeway recently and the cashier was rude and when i talked to some people i know they told me the same thing about the cashiers there. there are multiple of them with bad attitude. also i witnessed a worker getting yelled at and was called names by a customer and it was very upsetting how the manager didn't even try to say anything on behalf of her worker. im a customer myself and i can say that customers are not always right. i get upset about things but i would never humiliate and yell at any workers. i loved the deli side tho their chicken wings are the best especially the vinegar ones! always greets us with a smile and great attitude. also they always clean their stations so i know their food is clean and safe! read more

I must rave about their fresh seafood poke! I love the selection: Lomi Lomi Salmon, Kimchee mussel, Spicy ahi, kimchee cucumber, Ahi Poki, Spicy Ahi Poki, and the list goes on! If you have a lot of used plastic bags sitting around your house, bring them to this store, since they have a recycle bin right outside their door. read more

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Service: Usually customer service from Safeway is great. You receive a nice greeting and the occasional "Are you finding everything okay?" question...from every worker in the store. At this location, there really wasn't a lot of workers to be walking the aisles to greet people. Perhaps they were all the registers?? Poke: We love poke. So since we were in the area, we decided to check out their poke selections. We got help from one of the workers to get a wee bit of their FRESH Spicy Tuna. Yes, the word FRESH caught our eyes. Another thing that caught our eyes, a FRESH cut OPEN WOUND from the server that helped us AND HE WASN'T WEARING GLOVES. We ended up leaving the poke on the counter and left the store. read more

At first I was beyond mad that I was given a call last minute that they couldn't make my cupcake orders no other store could talk. But after speaking to the manager he and the bakery fixed my problem. They were able to find a solution to get my cupcakes done and ready for pick up. Thank you for going out of your way to creat the items I needed. read more

Safeway - Grocery Near Me - Aiea, Hawaii

This Safeway usually always has a parking spot near the front entrance. It's pretty clean and workers are friendly. It is smaller than most Safeways I've been to. It's almost the size of the Salt Lake location. The liquor/beer section is SUPER small. So is their produce section. I was disappointed because I needed cilantro and there were only two left. But they were so rotten most of the leaves were black. I don't even know why you'd even put them on display. However, you can find some good finds here such as the limited edition chocolate chip cookie Coffee mate (when no other store had it), awesome Lay's chip flavors such as Greektown Gyro, and yesterday they had fresh corn on the cob in the husk for 3 for a dollar. read more

Safeway - Ooooh! - Grocery Near Me - Aiea, Hawaii

I've been playing the Safeway Monopoly game for over month...did not win anything yet but got some "Instant Winner " stuff...yeah better than nothing! read more

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ROWENA (short Filipino with short hair) @ WAIMALU SHOULD BE REPRIMANDED! On Sunday, May 26 at 8:26 am, I first approached Rowena at the self-checkout register to return a few items that were not discounted. Next I shopped for a few more items and returned to self checkout and did two transactions - one for my elderly neighbor. Upon leaving Rowena accused me of shoplifting and asked if I paid for my first transaction that I put in the bag. If she was doing her job by paying attention (and it was not hard because there was just three customers in self checkout), she didn't have to accuse me of such offensive allegation. After I showed her my receipt, she didn't even apologize! I have been a loyal customer for over 20 years at this location and shopped there every week, spending in excess of $100 every week. I will consider shopping at other supermarkets. read more

Today's the first time in a long time since I last set foot in this particular Safeway. All I have to say is..the elderly wench of a cashier named Bernadette with all white hair should smile & have a better attitude! She was very RUDE & condescending to the customer in front of me..cutting them off when they asked her questions. Then she starts ringing up my groceries as if she was rushing to go on break when she asked if I needed any bags. I told her just 1 bag is fine since I had a few small things to bag. She looked at my items again & repeated in a condescending tone, "Just ONE bag?" I looked at her like, "Did I stutter?" She bags the small items & put them in my cart. She then grabs the 2 trays of meat that I bought & tosses it in the cart next to the bag. She's lucky I respect our kupuna otherwise I would've cussed her out! Safeway, do BETTER & get rid of these types of trashy workers! read more

Omg! I came in to to order from the deli and seafood section... I've never felt so uncomfortable & unwelcomed. This was my first time ordering from the deli for some chicken. The ladies there looked like they didn't want to be working..they seemed bothered & not happy to be there. they're in the wrong field if they don't want to help people...moving to seafood section, this Middle Aged women also looked like she was being bothered. No greetings, no smile...what's going on here? Mgmt needs to look into this matter because of this experience I will never return & give you business...such a shame that people have the wrong attitude & cannot provide a greeting.... read more

Sadly, this review and rating for the Bakery department. Where do I begin with this?! First, I do know that I decided very last minute to order my sons birthday cake. At this point, we were ok with a plain sheet of cake, but in particular I wanted to get the strawberry shortcake specifically. So I call the bakery (Sunday, September 3rd 2017 @ 1:12pm) and get through after the 3rd call and ask to order a full sheet. The lady could not understand what I was trying to order. After 3 attempts to explain what I want, she says "We don't have a decorator today, sorry we can't make it". Scratching my head, "Okay, so you're saying I can't even get a plain cake with no decorations?" She says, "oh so you don't want design or filling?" I reply "You need a decorator to fill the cake? I don't want decorations to speed up the process. You know what, may i please talk to your manager?". A different lady comes on the phone, "Hi, what do you need?" I explain everything I'm trying to do, get a plain cake of a specific flavor if possible. She says, "ok I guess I'll take your order, I'm getting off in 30 minutes". WOW, just WOW. I understand that I was asking for a last minute order. But I did not have to go through this upsetting and irritating phone call and just being told no would've saved me the time and frustration. I ended up cancelling it and went to the Ewa Beach location. They were not closing early and able to make my last minute order happen. I used to work at Safeway in Salt Lake. When they train you, they make customer service a priority. Today I did not experience that, instead I experienced what NOT to do. For a big name in the grocery industry I hope they can learn to really care about the company they work for and maybe develop a passion to work. In other words, I love their strawberry shortcake cake. read more

I absolutely love everything about this Safeway! The staff is always extremely nice and helpful! The managers here are always making my shopping experience an easy one! I've never had a bad shopping trip at this particular Safeway. Most people say that Safeway is pricey but if you catch the sales they have and their $5 Fridays you will get some amazing deals! Not to mention their recently added coupon app on your smart phone. It's "SAFEWAY" in the App Store and you can load all your coupons and JUST FOR YOU DEALS to your card to avoid the hassle of clipping papers! read more

Safeway - Combo meal. 4 pieces of tenders (HUGE) and two sides $8 - Grocery Near Me - Aiea, Hawaii

Prices really suck here, but what else is new. Generally grocery prices really suck on island as a whole unless you hit a farmers market or something similar. pro's - 24/7 - parking is ok - usually clean - lines can be bad every once in a while but usually move ok - red box here - change machine - nice staff cons - prices suck everywhere but sometimes this place still surprises me with the high prices - i don't trust doughnuts here. I've seen gnats in the compartment with them too many times Come here when everything else is closed or you are too lazy to find a better option. This store is pretty good, but honestly only certain things are worth buying here. read more

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The 5 stars are for our cashier Morgan. She is by far the sweetest most welcoming person we've come across. Made our last minute hectic shopping trip so much better with her funny and bubbly personality. Thanks again Morgan, you're the best! read more

So there's this law where people aren't supposed to smoke within so many feet of businesses. Safeway's employees think they are exempt and smoke at the entrance of their store - boo! So we went shopping elsewhere. read more

Safeway - Grocery Near Me - Aiea, Hawaii

The deli department sucks ass. Shitty service. I was waiting for service 10min then the worker asked the guy on my right if they need help.

I went to Safeway today very disappointing Everything I bought tasted bad the chicken I bought was nasty The foster farms brand the produce I picked up was bad oh and the Kim chee ecplored when we opened it two weeks out of date Needles to say I won't be going back read more

This review is for the deli chicken dinners. I asked an 8 piece of MIXED fried chicken and got dark meat only. I had just watched them dump a batch of fresh chicken on the pile but didn't watch her put my pieces in the box. She must have dug under for the old piece because it was old and dry and AWFUL. What a waste. Also don't bother with their mac salad. It's one of the worst I've had. Might as well just make at home... muuuuch bettah! Definitely won't buy premade meals here again. Gross. read more

Safeway - dry stale chicken and not your mama's mac salad... don't bother - Grocery Near Me - Aiea, Hawaii

always have friendly and helpful service when i go. easy to find what i need. there's always wagons available and there is always someone cleaning and sanitizing the wagons for customers read more

Just like Chad below said, the deli service sucks. E went in there last night wanting to buy some of their chicken strips. One oblivious guy washing dishes. We stand there waiting. Another employee--some big dude--saunters by and we ask him if the deli is open. He gives us the local "move your eye brows up and down" to say yes. Then he takes off his apron and walks away. What a bunch of scrubs. Now I know why I never shopped at Safeway despite the fact that I live 3 minutes away. No worry, Safeway, I won't be back to bother your workers. read more