Avoid Shurgard at All Costs - NOT SAFE AT ALL & Terrible Customer Service!…read more The facility is completely unsafe--the gate is broken, and the main front door is always kept open for "convenience," meaning anyone can walk in and out without a code. The storage unit doors are flimsy, and security is practically non-existent. The lift didn't work properly, and I got stuck twice due to a door malfunction. At one point, the PIN access system also failed, making it even more unreliable. The worst part was their aggressive and unprofessional customer service. When I politely tried to express my problem, they shouted at me over the phone instead of addressing my concerns. To make matters worse, they misled me about the move-out policy. I was told I only needed to give 2 weeks' notice, but when I did, they issued an invoice on the same day and forced me to pay for an extra month--meaning I ended up paying for 45 days I didn't even use. BE AWARE! Don't trust the auto-generated 5* reviews--see for yourself before signing up. I would never recommend this place and this company to anyone.

They changed their opening times by almost 20% (from 11pm closing to 8pm!) without letting me know…read more(email or text or call), and there have been no signs at shurgard in the last few months. There was another 2 customers there totally puzzled and unable to get to their storage unit on Sunday night - exactly in the same situation. I don't think Shurgard appreciate how much time was wasted on us, and I imagine we are far from being the only ones from what I can understand. Isn't it incredible that they are cutting down hours and yet maintaining the same fee which has gone up again recently? They are closed 28 hours a week more than before and think that's ok? Worse, they are closing at a time when people who work during the day will need access to their storage. But wait, it gets worse. A young lad called Andrew (who initially refused to give me his name) called me from a mobile phone (where calls are not recorded) and was extremely confrontational and unhelpful telling me they had contacted people but not me as I don't come often enough. I literally could not believe what I was hearing. He then told me it'd take 3 days to get a call from his manager. I asked to speak to head office or management above and he was unwilling to help. He eventually put the phone down on me when I was reiterating that this service was not good enough.

Storage Pinner Ltd. were brilliant when we wanted cheap storage. Then it was returned to us for us…read moreto unlock and unload. It was a really useful storage solution when we were having some major improvements done to our house. Thanks.

John at Shurgard Ruislip is one of the kindest and most knowledgeable professionals that I have met…read morein the customer service sector. When I walked into my local Surgard to enquire about their self-storage units as a solution to increase my studio's storage space, not only did John understand my budget as a young professional, but he went the extra mile to ensure that they offered me the best fit for my belongings. Thank you, John!!

The unit was perfect, the only issue I had was regarding the invoice details in the beginning which…read morewas quickly dealt with by customer services

Storage Ruislip did a super job when I wanted some storage when going overseas for a year. I was…read morerenting out my flat and wanted safe storage to store my personal treasures. I had never used secure storage facilities before but this company were wonderful. I can't thank the staff enough.

This is a lovely facility. It's clean, secure, and the prices are very reasonable. The customer…read moreservice was the best part- the staff were so friendly and helpful! I needed short term storage while relocating from overseas and they helped me with exactly what I needed during that time period. I will definitely be coming back here for future storage needs! Thank you!