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    Safestore Self Storage Ruislip

    1.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    11 years ago

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    Shurgard Self Storage Gypsy Corner

    Shurgard Self Storage Gypsy Corner

    (6 reviews)

    North Acton

    Avoid Shurgard at All Costs - NOT SAFE AT ALL & Terrible Customer Service!…read more The facility is completely unsafe--the gate is broken, and the main front door is always kept open for "convenience," meaning anyone can walk in and out without a code. The storage unit doors are flimsy, and security is practically non-existent. The lift didn't work properly, and I got stuck twice due to a door malfunction. At one point, the PIN access system also failed, making it even more unreliable. The worst part was their aggressive and unprofessional customer service. When I politely tried to express my problem, they shouted at me over the phone instead of addressing my concerns. To make matters worse, they misled me about the move-out policy. I was told I only needed to give 2 weeks' notice, but when I did, they issued an invoice on the same day and forced me to pay for an extra month--meaning I ended up paying for 45 days I didn't even use. BE AWARE! Don't trust the auto-generated 5* reviews--see for yourself before signing up. I would never recommend this place and this company to anyone.

    They changed their opening times by almost 20% (from 11pm closing to 8pm!) without letting me know…read more(email or text or call), and there have been no signs at shurgard in the last few months. There was another 2 customers there totally puzzled and unable to get to their storage unit on Sunday night - exactly in the same situation. I don't think Shurgard appreciate how much time was wasted on us, and I imagine we are far from being the only ones from what I can understand. Isn't it incredible that they are cutting down hours and yet maintaining the same fee which has gone up again recently? They are closed 28 hours a week more than before and think that's ok? Worse, they are closing at a time when people who work during the day will need access to their storage. But wait, it gets worse. A young lad called Andrew (who initially refused to give me his name) called me from a mobile phone (where calls are not recorded) and was extremely confrontational and unhelpful telling me they had contacted people but not me as I don't come often enough. I literally could not believe what I was hearing. He then told me it'd take 3 days to get a call from his manager. I asked to speak to head office or management above and he was unwilling to help. He eventually put the phone down on me when I was reiterating that this service was not good enough.

    Safestore Self Storage Ruislip - selfstorage - Updated May 2026

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