Alright, Waterworks gains back a star for their stellar customer service experience after quite the…read moretumultuous back and forth due to the weeks of cancellations and HVAC pool closures. While I can't in good faith give them back a full 5-star review, I have to say that the damage control support was greatly appreciated. We were personally reached out to by their regional manager to see how they could support us through our frustrations and went ABOVE AND BEYOND :) to make sure our kiddo got the support he needed at his next class and applause applause he finally leveled up. And not because of several customer service complaints and the barrage of Yelp reviews, but because he really was ready to level up and just needed the supportive environment to make it happen. Some pro tips for future or current parents of swimmers: 1) Call customer service any time; they truly do take all of your feedback seriously. 2) Familiarize yourself with the online portal, it is actually really convenient to use when it comes to scheduling. 3) You CAN request a swim manager come shadow your instructor in your child's class if you feel like they need more support! It was the game changer for us. 4) Learn about who all the instructors are if yours is ever called out sick, there are others you can try to schedule with to makeup for it. I wish I was given this information when we started like two-ish years ago but I guess better late than never. My kid is so proud of himself for finally getting his next ribbon and he said he thinks he can easily get to the next level now -- and this is coming from someone who was terrified for the first year!

We have been coming to this waterworks location for almost a year and my son has made amazing…read moreprogress with his instructor Edgar. First, the swim school offers many swim packages from private to semi private lessons and how you chose to pay, whether through class packages or recurring monthly payments. It's easy to schedule classes and also make them up. They have plenty of instructors that are skilled and fun ! They have a swim lane at the city sports club and it's ample enough space to run multiple lessons at a time. The lesson times are very flexible as well, as early as 8am to 7pm, depending on your instructor's schedule. Edgar has worked nonstop with my son and he has moved up two levels already in the past year. I highly recommend this location and their goal of teaching a lifelong skill.

Both our children progressed from beginner level to advanced with Calphin academy. After…read morecompletion, they were able to progress to USA Pacific Swimming certified Swim Clubs, with no issue passing the tryouts. The management and standards are very high, demanding swimmer to make their best at practice.

The front desk especially today! Luckily, I called just to see if they have openings for my 2…read morechildren who are interested in swimming. The lady was super friendly and very helpful in getting us the classes we needed to start on Sunday. We love the instructors and how punctual they are with our kids. Now the kids are in competition level.

Happy Fish is Fremont is a great school with friendly staff who know how to work with all age…read moregroups. We've been taking lessons for years. The low turnover of staff is great for little learners to build trust and confidence in class. The different levels for lessons are achievable and not just pushing students through like some other schools. The facility is clean and plenty of stalls for changing. The baby changing station is very helpful. We're fortunate to have found this swim school.

Teachers are great and my son is actually learning how to swim. We've gone to another swim school…read morepreviously and really felt that our son was just playing in the water and not really learning any skill. So glad we made the change to Happy Fish!

Very nice pool and staff, but it's only open to the public two months out of the year.read more

Nice and well maintained, plenty of parking and they have many programs here especially in the…read moresummer, my kids enjoy going here.

After spending two years at American Swim academy with less progress than expected, I moved my…read more6-year-old to British Swim. In less than six months, she has been learning essential skills with the right technique. My 3-year-old also started at British Swim at the same time, and in less than six months, he went from not liking to be in water to beginning to back float. At British Swim, they truly focus on teaching water survival skills using proper techniques and structured methods. Their step-by-step approach ensures that kids learn all swimming styles correctly and confidently. The coaches, Mr. Forest and Tina, are fantastic with children and pay close attention to detail. The academy also has a great cancellation and makeup policy, making scheduling convenient for busy families. Neeru, the owner, goes above and beyond to ensure each child is progressing and receiving the right guidance. She is also incredibly helpful with scheduling, always finding solutions when conflicts arise. After such a positive experience with my kids, I decided to take adult classes myself to refine my swimming technique. In just two lessons, I've already learned a great deal. I highly recommend British Swim to anyone looking for focused, results-driven swim coaching for kids at the right pace.

Add an area so that people can sit and segregate the swim school from the adult hot tub area and…read moreput some barrier so that kids don't need to see what they don't need to see.

My daughter was afraid of the water but they used good stuff to bring her in. Maggie was patient…read morewith her the pool seems small for my son but it's good for my daughter since he is younger

I would like swim Instructors to be neuro diverse friendly…read moreand understand to know when autistic kids are in water with multiple other kiddos it's already sensory overload/ having shrieking instructors dsnt help:

Place is really small not enough machines , some machines are out of service. Worst city sports in…read morethe Bay Area .

My kids began their swim lessons with Safesplash since 2021…read more Previously we had tried American Swim Academy but it was not a fit for us. Mattias was great in helping us find the perfect instructor that worked well with each child. We highly recommend Edward and Taylor. My daughter was afraid of the water initially but Edward managed to help her overcome that fear. She is now able to swim and has leveled up multiple times. Taylor teaches my son excellent techniques. Her style of teaching is informative and structured. She is by far one of the best instructors we have worked with since we started with Safesplash. I am giving this review 5 stars because of the tremendous progress I am seeing in each child.

My daughter really likes the coaches there; they're youthful and energetic, have a very positive…read moreteaching style, the small class sizes are very efficient, and the facilities are well-maintained.

Great and encouraging coach! My child truly enjoyed the time here, and the overall experience was…read morewonderful.

We haven't had much success at the other swim schools in a group setting so decided to find a tutor…read morewho would be able to teach privately. Melissa has been fantastic and we're so glad to have been able to get sessions with her. My 6 year old son has made more progress with her over 5 lessons than double that at the public swim schools. She not only has a great rapport and is warm and friendly to her students, but picks up on all of the technical details of learning to swim and is able to support them in correcting and learning. She has been doing this for years and it shows. We'll definitely be asking for more time with her next year. Highly recommended.

Melissa was a great swim instructor with our 5 year old son. She was very patient, and helped him…read morebecome a strong swimmer in a short amount of time! She was very accommodating with scheduling as we had to reschedule a few times, and was also very prompt with her communication. Melissa is professional, and works great with kids! Highly recommend!

There are honestly not enough good things to be said about American Swim Academy - Fremont and the…read moreamazing people who work there. My little started swim lessons around 20 months old and is now 5.5 years old! We have been coming weekly to this location, and it has seriously become a second home to us with a large extended family! Over the years we have had many amazing swim instructors including Ms. Marissa, Ms. Angelina, Ms. Karyn, Ms. Rachel, Ms. Corey, and countless wonderful others who have helped my little learn to swim across the pool in all four strokes before age 5. Every time we walk in the door my little is greeted by the front desk and office staff by name and it makes us feel so welcomed. The facility is always clean and organized (thanks Jan and team!). Each staff member working knows my child's level and how to help her improve her swim strokes. I also appreciate how the staff is very organized and everyone has a clear job that gets done in the pool, outside of the pool, and around the building. As a parent, I am so thankful for this large group of trusted adults that have not only taught my little how to swim, but have created amazing memories for her (like singing Taylor Swift at the top of their lungs and having us participate in a promotional photo shoot) and given her a wide net of trusted adults that she feels comfortable with and learns from.

Here are the facts: Amount spent for 2 kids 2022-2026 =…read more$5301 In 2026, my 7 year old knows freestyle and almost completed backstroke. No breast stroke or butterfly yet. My 5 year old barely knows freestyle and no other strokes. I just got the notice that he has achieved a Beginner Safety Skill 'Tread water 5 sec, ret to wall, climb out'. My opinion starts here: Really, that is what you spend the 30 minute session with another learner, so 15 minutes actually; to practice AND test? Final painful learning: You can't trust them to actually teach your child to swim. I told them this is the last quarter we are with them because I am putting him in swim team in the summer. Apparently, swim team only need 2 strokes and to scale a regulation pool. I thought the response was going to be ok, let's work on the endurance, because, you know, I still trusted that my kid was going to be a foundationally trained swimmer as I have been very trusting and patient with their 'method'. The response after the class was 'I see that our instructor is not giving feedback, that is how they usually accelerate. I told them to give feedback.' Planning to file a formal complaint.