I used the Long Beach location to repair a crack in the windshield. Haley texted and called to say when she be there. She arrived and went right to work. It only took 45 minutes. She did a great job! I recommend this company! read more

Disappointing Experience - False Promise of a Discount I had a very disappointing experience with Safelite. I originally scheduled my appointment for 4 PM and went in to pay my deductible. While I was there, I asked the employee at the front desk if they offered mobile service. He said yes, but after checking my vehicle, he told me mobile service was not available for my car. He then asked if I would be willing to reschedule my appointment and offered me approximately $100 off if I did. I agreed and rescheduled for Friday morning. When I dropped off my car on Friday, I reminded him about the discount he had promised. Suddenly, his response changed to, "We don't usually give discounts, but I'll see what I can do." My question is, why offer me a discount in the first place if you weren't going to honor it? He had mentioned that they closed at 5 PM and that the replacement would take about two hours. How is it my fault that my original appointment was scheduled too close to closing time? If that was an issue, they shouldn't have offered me a 4 PM appointment. When I returned to pick up my car on Friday, the employee was conveniently not there. The lady working next to him took my information and promised someone would call me about the discount. I never received a call. The bottom line is that I changed my schedule based on a promise made by their employee, and Safelite failed to honor that promise or even follow up. This feels like a dishonest way of dealing with customers. If they needed me to reschedule, they should have simply explained that instead of offering a discount they had no intention of honoring. My advice: Be very careful with promises made by employees at this location. Don't rely on verbal offers unless you get them in writing. I would not recommend this location based on my experience. read more

Made a appointment here for 1pm thru the Triple A. Arrived early and dropped the car off. Returned at 3:30pm and the car had not even been started. This is one of the worst experiences of a so called reputable shop that I have experienced. Take my warning and choose a different location that actually understands how to run a shop and keep track of what vehicle should be worked on first! Don't waste your time with this shop! Take note Store Manager, your employees are lost! read more

I made an appointment through my insurance at this location. When I went in for my appointment, there were two associates at the counter and both were on their phones. They didn't even look up. At one point, the woman looked up from her phone and stared at me...and then looked back down! I felt like I was interrupting their phone time. The man eventually asked "can I help you?" I told him I had an appointment and he said "okay...I'll meet you at your car". When he got out there, he just said, "no that's not repairable" before I could barely get my sentence out. I refused to give them my business to replace my windshield because the service was so terrible. read more

If I could give 0/0 stars I would. As a former service tech for Rivian and Tesla, I can say with confidence that this place is ran by amateurs. 2 weekends in a row I was scheduled for drop off and pick up. Lorenzo, the service writer, is absolutely unprofessional when speaking to customers and would have been fired immediately at any reputable shop I've worked at. Additionally, the glass tech claims he found defects in the glass so was unable to replace the glass that day. Any well ran shop would inspect glass as they arrive before putting them into inventory. Against my better judgement, I rescheduled for the following week. Today I dropped off my car and it wasn't even touched. No communication. Phone calls go straight to AI. I picked up my car at closing and declined a reschedule. This location needs a serious restructure. read more

Was heading north on the 605 on a busy weekday morning near (not close by) a dump truck and I heard a big SMACK and saw a huge crack (no pun intended) appear on my windshield, ugh! I was heading out of town for the holiday weekend so I could not make the appointment immediately; however, once I got home I made it for the day after Labor Day online (with ease). Business hours online claim that they open at 8am (also listed on their door); however, they are indeed open at 7am and I was able to make the appointment online for that time as well. Everything from start to finish was super easy! The employee asked if I had scheduled an appointment and he took my key fob and a tech started working on my car soon after. As he indicated, the windshield replacement took 2 hours to repair but the time flew by and they also have a little desk area to charge your phone and/or work on your laptop, so I was entertained during that time. Once completed, the tech briefly went over the paperwork and the "do's and dont's" (essentially no car washing for 24 hours) and I was on my merry way! Yes, I will say that Safelite is expensive and probably could have found a cheaper shop; however, the quality of their work is superb (you get what you pay for). Not only that, but my credit card had a 10% cash back offer (42.00 cash back maximum) as well as my standard 1.5% cash back so that equated to a 55.00 total discount (on top of a 90.00 discount they had already given me). Lastly, their employees were very friendly, efficient, and courteous as well as the manager on duty (didn't get any names). I highly recommend this location (1st time to any Safelite). read more

An Outstanding Example of a Top Notch Company! You can be assured that the Manager, Jesse, and his Associates will handle your insurance claim in a timely, convenient, and respectful manner! Highest Quality Work for Mercedes and other luxury vehicles. read more

Safelite - Comfortable Waiting Room and Charging Station w/TV - Auto Glass Services Near Me - Westminster, California

Had a chip in my windshield. They fixed it while I waited. It took about 40 minutes. Fast & Friendly read more

Safelite makes sure they're with you during the whole process. From the moment I submitted my request and made my appointment, I was very pleased with the process. Quick quote and email/texts reminding me of my appointment. Short video to prepare me for the visit, along with aftercare information. Arrived 15 minutes prior to my appointment as instructed. Complementary coffee, Wi-Fi, & charging cords and a great work station allowed me to get work done while waiting for my windshield replacement (estimated 2 hours). Joseph did a fantastic job of explaining the initial inspection & replacement process. He also checked the condition of my air filter too. Very polite and helpful customer service staff inside the waiting room. Clean and safe environment. Glad I decided to use this place over the other options presented to me by Yelp. read more

Don't be swayed my the amount of low-star posts, we just had our Lexus windshield replaced by Safelite Autoglass Westminster and they did a great job, on-time and the couple people we dealt with were friendly, helpful, knowledgeable and honest. Would reuse them without hestitation! read more

Had my driver side window, bashed and broken into. They were reasonably priced and got the job done. read more

Safelite - Driver window replacement - Auto Glass Services Near Me - Westminster, California

Their "customer service" stated that they negotiate pricing with insurance...then why do you STILL want to charge the customer the SAME price after deductible? Keep trying this doesn't make any sense. Also you didn't address the different part numbers comment you guys made. read more

A great place to get your glass repaired! The guys were very accommodating and quick!

Scheduled a windshield replacement due to a large crack - my appointment was changed to a different day without notice 2 days prior. Of course I was not available so I had to reschedule again. After two weeks of scheduling issues I bring my car for a drop off at 8:30 am, receive a call at 4:30pm that my car could not be fixed for a reason the mechanic could not even tell me. When i arrived at the shop to pick up my car (20 min after the phone call) they had no idea who I was or what car I was talking about. Shop was empty. Very disappointed, still a cracked windshield and 3 weeks of wasted time. Educate your employees please. read more

Drove on the 22 freeway and got a rock that hit my front windshield and cracked it! Immediately called my insurance (Costco connect) and they offered FREE windshield repair. Did the appointment online with Safelite. They came to my house also!! Jose was the technician (works out of Westminster site). This guy is top notch. Appointment was 1pm-5pm next day but he arrived at 530pm due to being overbooked (he said he had 14 diff repairs to do in 1 day)! He explained to me everything. The scariest part was when he had to clean out the bullseye damage by using a metal stick to press into the glass. And then he used another black rod that punctured it more. That was SOOO scary because it would spread the crack a bit more. I saw more cracks from him doing it but he said that's exactly what he needed to see/hear. He explained that was normal because the vacuum needed to push the resin into the glass. RESULTS WERE FANTASTIC! Took 25-30 minutes. He even cleaned my front windshield for me after. KEEP IN MIND - DO NOT TRY TO DIY using Amazon or autozone products like permatex. Safelite uses way more legit machines. Professional machines that will give you way better results than DIY. He stated that he could NOT work on cars where people already tried to DIY because the resin already got into the crack so his machine wouldn't be able to vacuum and push resin into the repair. Anyway, super stoked with the results. I am so happy. One other thing - if the crack is within 1.5 inches of the edge, they will say it cannot be repaired so keep that in mind! read more

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I'd give them a zero if I could. Did the work poorly, refused to connect me with his location manager, told me to get their number from the website. The company sent the same guy the second time to repair his own work. Nope. Then I got an appointment to go in to another location but they cancelled again saying that shop closed. Everybody is sorry at the main company phone center that I'm going through these troubles but they reassure me I have a lifetime guarantee. What I see is that it's going to take a lifetime for them to actually fix my windshield properly. When I call my insurance company they keep transferring me back to Safelite. No help there. And I only went through Safelite because that's who they have a contract with. read more

I stopped by to have a chipped window repaired. When I arrived I walked in the office and no one was there. I walked out into the customer area of the garage and an employee greeted me. Then the manager yelled at me and said to wait in the office for him. I thought he was having a bad day. When he finally looked at my windshield he gave me nothing.but attitude. I guess he is really having a bad day. I left his store and will find another glass repair shop to deal with. I hope his day gets better. read more

Dealing with Safelite to get my late model Lincoln's glass replaced was a communications nightmare. When you call their 888 number, it says "A live agent will be with you," then after awhile it says you must go to their website, instead of just telling you that upfront. When you go to the website, you're pulled into a circular conversation with a chatbot. When I finally got a live agent, they put me on hold to call the Irvine shop, but couldn't get them on the phone. They said, "We'll have them call you by the end of the day." That was a week ago. Because my car is a late model, they were unable to get OEM glass right away but they said, "We'll call you and schedule install when we receive it. That took MONTHS, and then they said, "We have the glass, but they dropped it and broke it in the warehouse" so back into line I went and more months went by. I called them and they said, "Oh, yeah, we have it in stock," but I had to initiate action there even though it was an open order. So the day of the appointment comes, and nobody shows up in the four hour appointment window, so I try to contact Safelite to update, but now we're back to the chatbots, and they can't find the order. When a "live associate" via text does get online, they find it after some trouble. The tech then calls and says he's 3 hours late. OK, I understand they can't always be on time due to unforseen difficulties, but how about texting and letting the customer know? I took off work to wait here and now I'm stuck longer. Safelite- try using live humans more often, ditch your chatbots. read more

My front windshield developed a large crack, safelite inspected it and approved it as a warranty replacement. What should have been a simple warranty repair has turned into MONTHS of cancellations, inconsistent explanations, and wasted time. I was scheduled for appointments on May 18, May 23, May 29, June 12, June 19, June 27, and July 3. Every time I thought my windshield would finally be replaced, my appointment was cancelled by either Jesse, Rachel, or Lorenzo. For three consecutive cancellations, I was told the incoming replacement windshield had arrived damaged. On another day I was also told they didn't have one specific technician that was the sole person able to work on my car and given other bogus excuses. The July 3rd appointment at this location was the most frustrating.. I dropped my vehicle off expecting the repair to be completed because they actually took my vehicle and key and moved my car to their garage. Around 5:00 PM, Jesse, who is seemingly the branch manager, left me a voicemail saying they were unwilling to perform the repair because of missing/damaged hardware caused by the Fullerton location from a previous repair. Since it was Fourth of July weekend, I was told I couldn't get my car back until Monday, leaving me without my vehicle for three days. When I picked my car up, I asked Jesse who is seemingly the manager to explain exactly what prevented the repair and I requested an email of what exactly was damaged/missing. He agreed to email it to me. After waiting a week with no email, I had to call and follow up myself. Instead of sending the documentation he promised, he told me the issue was actually that the wrong adhesive had been used during the previous installation, while also assuring me it was "nothing serious." If it wasn't that serious then why wasn't the warranty replacement completed? I still have a cracked windshield despite Safelite approving the warranty replacement MONTHS ago.I have screenshots of every appointment reminder, multiple cancellation notices, and voicemails from Jesse, Rachel, and Lorenzo stating that my replacement windshield had arrived damaged. I'm happy to provide them if Safelite disputes any part of this review.This experience has been frustrating, unprofessional, and completely unacceptable for a safety related warranty repair. Based on my experience, I cannot recommend this location. I do have screenshots of the voicemails and text messages of cancelled appointments and have reached out to corporate. If necessary I will fill out complaints with BBB and DCA. Unless it's an insurance claim or you're paying out of pocket your windshield might never be repaired here. GO SOMEWHERE ELSE! read more

Our car broken into in the middle of the night! We woke up to the driver side window shattered. Called safelite. They came out the next day our time was between 8-12. He came at 10. Very professional went over everything cleaned all the glass & I mean all the glass. We didn't wiper blades so he took that off our quote offered us a discount code showed that the window worked apologized for the inconvenience that the low life caused us. Daniel was very professional. Over all a good company. read more

I dropped my Tesla off for a windshield replacement due to a crack. I got the call to pick up later that afternoon. Everything looked fine until I got home. Noticed both my sun visor clips had broken off. I called about the damage and was told to come back to the shop. They tell me there is no reason for ten to have even touched that area during the installation. A couple days later, I get Tesla service come out to fix the clips. Right away the technician says Safelite definitely broke the clips. Says removing that panel is essential for windshield replacement. He then does me how Safelite broke the clip by over screwing the screw with a power tool, literally creating new threads and breaking the part. The repair and replacement is not expensive. I'm very upset with the fact they hold the damage and the denial. read more

Safelite - Safelite denied that they had to touch this panel for windshield replacement. Tesla says they have to of it's done correctly. - Auto Glass Services Near Me - Westminster, California

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No call, no show. Job was scheduled via the website for Thurs 1-4 PM. I called at 430 to see where the driver was and they said they did not know. Driver called at 545 and said he was on the way. Said he got delayed but forgot to call. Rescheduled with the driver for Friday AM 7-8. Driver did not show up Friday and I called their office. They said that driver was off on Fridays and not sure what happened. Once again the job didn't get done and gave them another chance to reschedule on Monday. Driver just showed up and declined to do the job. I would not recommend this company to anyone. Now I have a broken and leaking windshield. This company is awful and took a lot for me to write this review of how much I would not recommend them to anyone. read more

I've been waiting since the 19th of April for a OEM windshield. It is now May 22nd. I've had to call numerous times for updates. I will have the service I requested done elsewhere. Very disappointed and inconvenienced due to poor communication. I thought Safelite was better than this. Maybe consider who you are subcontracting jobs out to! read more

Great service, very professional and took excellent care of my needs. Appreciate the communication and timeliness. Thank you!

I got a cracked windshield by a rock being thrown by a truck. I called AAA and they called Safelite and set up the appointment for my convenience for two days later. Jesse, the manager at Safelite, ordered the windshield. It was available for my car when I arrived two days later. Marvin, the technician, installed the windshield. I was impressed by how quickly the work was done and by the quality of work done. read more

Wow what an Amazing Experience at Safelite! Jessie at the front desk was super helpful and make the experience much smoother! Amazing work done at Safelite and fast too. I'm a very happy customer and will be back for sure! Thank you for making my unfortunate circumstance(replacement glass from a Rock cracking my windshield ) a positive experience. Do not hesitate to come here! 10/10 service And experience read more

Jesse and Marvin were so professional and prompt. I have a chronic rear view mirror problem, and they were able to answer all my questions and get it reattached without an issue. These earth angels showed up just when i needed them! read more

Don't get upsold. I walked in with a chip I got the on the day before. They assessed me it was old chip and was previously repaired. Crew said I needed new windshield .... NOT WRONG. read more

This business is run very efficiently and professionally. I highly recommend Safelite. Great service and professional! read more

The customer service and paid online was fantastic. The customer service was amazing and so was the online procedure to get the window paid.

The Manager at 7501 Suzi Lane in Westminister Calif.Outstanding Safelite Manager & Assistant Manager, they both Treat all Customers with Respect. 1-714-3723004 My opinion, this Safelite Auto Glass Place is Amazing, A+ Jobs on my 2-Truck & 1-Car. I am Happy to Recommend this Safelite Auto Glass shop in The City of Westminister Calif. read more

Made the appointment online and found a coupon code that worked. They call and text you reminders. I got in and within 10 minutes I left my car for them to fix my windshield. They walked me through every step and wanted to make sure the car was all good from beginning to end. read more

Safelite - Auto Glass Services Near Me - Westminster, California

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Marvin at the Westminster location was so helpful. He communicated well, explained things to me, showed up when he said he would, and was all around a great employee. read more

My insurance company has a direct line to Safelite, enabling easy appointment scheduling. I found I needed to reschedule. Using their website, I found this was very easy to perform. Our service installer arrived on time and did a very nice professional job. read more

Great service Men very qualified Was supposed to take 3 hours Out of shop in 2 hours read more

Not only did this location replace the windshield on my Audi Q5 for 1/3 of the cost that the dealership quoted me, but when I had an issue with my rear view mirror several months later, the guys here were super cool and fixed with no charge or hassle. I just brought it in on a Saturday and they took the time to show me the strange nuances of the Audi mirror that causes it to pop loose if it's adjusted the wrong way. I was afraid they would not honor their work and make me deal in the hassle/fight of warranty, but I'm happy to say I was wrong about that. They stood behind their work and were very pleasant to deal with. Oh and they were playing football on in the lobby while I waiting and Andrew was super cool and kept me company while they cleaned things up. I highly recommend Safelight and this location if you ever need windshield repair and don't want to get ripped off by the dealership. Thank you! read more

Get your windshield replaced or fixed somewhere else. I was quoted for my car's windshield replacement for $621 and I filled an insurance claim. They gave me that amount. I made an appointment and one day before my appointment I get a phone call from safelite auto glass and they tell me the shop miss quoted me and the price to fix the glass is $1200, double the quote that they originally gave me. The manager calls me from this location and said I can give you $150 off the $1200. I told him it is not my responsibility of fault that you guys don't know what you're doing. And he said I can't help you. The place is over priced and they don't know what the right glass for your car is. Get your car fixed somewhere else. read more

Safelite - This is the quote they gave me. That they doubled a day before my scheduled repair day. - Auto Glass Services Near Me - Westminster, California

Andrew was so kind at the front desk when explaining the whole process to me. Jesse the technician was equally as welcoming and thorough in letting me know his ETA in completing my windshield replacement because I was waiting at the lobby and had no other car arrangements. Super appreciative of Jesse's work and kindness. Definitely recommend this location. Thank you for the excellent customer service! read more

Had a reservation for 3 weeks. They say bring the car in today for the reservation tomorrow. At 4:55 i get a message saying they don't have the glass. Screw this place. As if we have the time to drop the car off and then go pick it up. I'll never use this outfit in the future. read more

The customer service is horrible I witnessed Wendy the front desk girl being rude to others so I am not special however she did punish me and the car was pushed to later after a later appointment and a walk in! She also threatened to postpone the service all together real pro she was rude and unprofessional be prepared for a waste of many hours if she's in a bad mood or doesn't like you The installer themselves seem nice but there was no manager( his name is Alvaro I am told )to keep the madam who controls the schedule in check and that's a shame read more

Safelite - The car being worked in finally 90 Min later and to think I came early to drop it off - Auto Glass Services Near Me - Westminster, California