I used the Long Beach location to repair a crack in the windshield. Haley texted and called to say when she be there. She arrived and went right to work. It only took 45 minutes. She did a great job! I recommend this company! read more

I've been waiting since the 19th of April for a OEM windshield. It is now May 22nd. I've had to call numerous times for updates. I will have the service I requested done elsewhere. Very disappointed and inconvenienced due to poor communication. I thought Safelite was better than this. Maybe consider who you are subcontracting jobs out to! read more

Had a chip in my windshield. They fixed it while I waited. It took about 40 minutes. Fast & Friendly read more

Their "customer service" stated that they negotiate pricing with insurance...then why do you STILL want to charge the customer the SAME price after deductible? Keep trying this doesn't make any sense. Also you didn't address the different part numbers comment you guys made. read more

Was heading north on the 605 on a busy weekday morning near (not close by) a dump truck and I heard a big SMACK and saw a huge crack (no pun intended) appear on my windshield, ugh! I was heading out of town for the holiday weekend so I could not make the appointment immediately; however, once I got home I made it for the day after Labor Day online (with ease). Business hours online claim that they open at 8am (also listed on their door); however, they are indeed open at 7am and I was able to make the appointment online for that time as well. Everything from start to finish was super easy! The employee asked if I had scheduled an appointment and he took my key fob and a tech started working on my car soon after. As he indicated, the windshield replacement took 2 hours to repair but the time flew by and they also have a little desk area to charge your phone and/or work on your laptop, so I was entertained during that time. Once completed, the tech briefly went over the paperwork and the "do's and dont's" (essentially no car washing for 24 hours) and I was on my merry way! Yes, I will say that Safelite is expensive and probably could have found a cheaper shop; however, the quality of their work is superb (you get what you pay for). Not only that, but my credit card had a 10% cash back offer (42.00 cash back maximum) as well as my standard 1.5% cash back so that equated to a 55.00 total discount (on top of a 90.00 discount they had already given me). Lastly, their employees were very friendly, efficient, and courteous as well as the manager on duty (didn't get any names). I highly recommend this location (1st time to any Safelite). read more

I got a cracked windshield by a rock being thrown by a truck. I called AAA and they called Safelite and set up the appointment for my convenience for two days later. Jesse, the manager at Safelite, ordered the windshield. It was available for my car when I arrived two days later. Marvin, the technician, installed the windshield. I was impressed by how quickly the work was done and by the quality of work done. read more

An Outstanding Example of a Top Notch Company! You can be assured that the Manager, Jesse, and his Associates will handle your insurance claim in a timely, convenient, and respectful manner! Highest Quality Work for Mercedes and other luxury vehicles. read more

Safelite AutoGlass - Comfortable Waiting Room and Charging Station w/TV - Auto Glass Services Near Me - Westminster, California

I stopped by to have a chipped window repaired. When I arrived I walked in the office and no one was there. I walked out into the customer area of the garage and an employee greeted me. Then the manager yelled at me and said to wait in the office for him. I thought he was having a bad day. When he finally looked at my windshield he gave me nothing.but attitude. I guess he is really having a bad day. I left his store and will find another glass repair shop to deal with. I hope his day gets better. read more

I'd give them a zero if I could. Did the work poorly, refused to connect me with his location manager, told me to get their number from the website. The company sent the same guy the second time to repair his own work. Nope. Then I got an appointment to go in to another location but they cancelled again saying that shop closed. Everybody is sorry at the main company phone center that I'm going through these troubles but they reassure me I have a lifetime guarantee. What I see is that it's going to take a lifetime for them to actually fix my windshield properly. When I call my insurance company they keep transferring me back to Safelite. No help there. And I only went through Safelite because that's who they have a contract with. read more

Safelite makes sure they're with you during the whole process. From the moment I submitted my request and made my appointment, I was very pleased with the process. Quick quote and email/texts reminding me of my appointment. Short video to prepare me for the visit, along with aftercare information. Arrived 15 minutes prior to my appointment as instructed. Complementary coffee, Wi-Fi, & charging cords and a great work station allowed me to get work done while waiting for my windshield replacement (estimated 2 hours). Joseph did a fantastic job of explaining the initial inspection & replacement process. He also checked the condition of my air filter too. Very polite and helpful customer service staff inside the waiting room. Clean and safe environment. Glad I decided to use this place over the other options presented to me by Yelp. read more

Had my driver side window, bashed and broken into. They were reasonably priced and got the job done. read more

Safelite AutoGlass - Driver window replacement - Auto Glass Services Near Me - Westminster, California

A great place to get your glass repaired! The guys were very accommodating and quick!

No call, no show. Job was scheduled via the website for Thurs 1-4 PM. I called at 430 to see where the driver was and they said they did not know. Driver called at 545 and said he was on the way. Said he got delayed but forgot to call. Rescheduled with the driver for Friday AM 7-8. Driver did not show up Friday and I called their office. They said that driver was off on Fridays and not sure what happened. Once again the job didn't get done and gave them another chance to reschedule on Monday. Driver just showed up and declined to do the job. I would not recommend this company to anyone. Now I have a broken and leaking windshield. This company is awful and took a lot for me to write this review of how much I would not recommend them to anyone. read more

Drove on the 22 freeway and got a rock that hit my front windshield and cracked it! Immediately called my insurance (Costco connect) and they offered FREE windshield repair. Did the appointment online with Safelite. They came to my house also!! Jose was the technician (works out of Westminster site). This guy is top notch. Appointment was 1pm-5pm next day but he arrived at 530pm due to being overbooked (he said he had 14 diff repairs to do in 1 day)! He explained to me everything. The scariest part was when he had to clean out the bullseye damage by using a metal stick to press into the glass. And then he used another black rod that punctured it more. That was SOOO scary because it would spread the crack a bit more. I saw more cracks from him doing it but he said that's exactly what he needed to see/hear. He explained that was normal because the vacuum needed to push the resin into the glass. RESULTS WERE FANTASTIC! Took 25-30 minutes. He even cleaned my front windshield for me after. KEEP IN MIND - DO NOT TRY TO DIY using Amazon or autozone products like permatex. Safelite uses way more legit machines. Professional machines that will give you way better results than DIY. He stated that he could NOT work on cars where people already tried to DIY because the resin already got into the crack so his machine wouldn't be able to vacuum and push resin into the repair. Anyway, super stoked with the results. I am so happy. One other thing - if the crack is within 1.5 inches of the edge, they will say it cannot be repaired so keep that in mind! read more

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Our car broken into in the middle of the night! We woke up to the driver side window shattered. Called safelite. They came out the next day our time was between 8-12. He came at 10. Very professional went over everything cleaned all the glass & I mean all the glass. We didn't wiper blades so he took that off our quote offered us a discount code showed that the window worked apologized for the inconvenience that the low life caused us. Daniel was very professional. Over all a good company. read more

I dropped my Tesla off for a windshield replacement due to a crack. I got the call to pick up later that afternoon. Everything looked fine until I got home. Noticed both my sun visor clips had broken off. I called about the damage and was told to come back to the shop. They tell me there is no reason for ten to have even touched that area during the installation. A couple days later, I get Tesla service come out to fix the clips. Right away the technician says Safelite definitely broke the clips. Says removing that panel is essential for windshield replacement. He then does me how Safelite broke the clip by over screwing the screw with a power tool, literally creating new threads and breaking the part. The repair and replacement is not expensive. I'm very upset with the fact they hold the damage and the denial. read more

Safelite AutoGlass - Safelite denied that they had to touch this panel for windshield replacement. Tesla says they have to of it's done correctly. - Auto Glass Services Near Me - Westminster, California

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Great service, very professional and took excellent care of my needs. Appreciate the communication and timeliness. Thank you!

Wow what an Amazing Experience at Safelite! Jessie at the front desk was super helpful and make the experience much smoother! Amazing work done at Safelite and fast too. I'm a very happy customer and will be back for sure! Thank you for making my unfortunate circumstance(replacement glass from a Rock cracking my windshield ) a positive experience. Do not hesitate to come here! 10/10 service And experience read more

Jesse and Marvin were so professional and prompt. I have a chronic rear view mirror problem, and they were able to answer all my questions and get it reattached without an issue. These earth angels showed up just when i needed them! read more

Don't get upsold. I walked in with a chip I got the on the day before. They assessed me it was old chip and was previously repaired. Crew said I needed new windshield .... NOT WRONG. read more

This business is run very efficiently and professionally. I highly recommend Safelite. Great service and professional! read more

The customer service and paid online was fantastic. The customer service was amazing and so was the online procedure to get the window paid.

Marvin at the Westminster location was so helpful. He communicated well, explained things to me, showed up when he said he would, and was all around a great employee. read more

Great service Men very qualified Was supposed to take 3 hours Out of shop in 2 hours read more

The Manager at 7501 Suzi Lane in Westminister Calif.Outstanding Safelite Manager & Assistant Manager, they both Treat all Customers with Respect. 1-714-3723004 My opinion, this Safelite Auto Glass Place is Amazing, A+ Jobs on my 2-Truck & 1-Car. I am Happy to Recommend this Safelite Auto Glass shop in The City of Westminister Calif. read more

Not only did this location replace the windshield on my Audi Q5 for 1/3 of the cost that the dealership quoted me, but when I had an issue with my rear view mirror several months later, the guys here were super cool and fixed with no charge or hassle. I just brought it in on a Saturday and they took the time to show me the strange nuances of the Audi mirror that causes it to pop loose if it's adjusted the wrong way. I was afraid they would not honor their work and make me deal in the hassle/fight of warranty, but I'm happy to say I was wrong about that. They stood behind their work and were very pleasant to deal with. Oh and they were playing football on in the lobby while I waiting and Andrew was super cool and kept me company while they cleaned things up. I highly recommend Safelight and this location if you ever need windshield repair and don't want to get ripped off by the dealership. Thank you! read more

Made the appointment online and found a coupon code that worked. They call and text you reminders. I got in and within 10 minutes I left my car for them to fix my windshield. They walked me through every step and wanted to make sure the car was all good from beginning to end. read more

Safelite AutoGlass - Auto Glass Services Near Me - Westminster, California

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Andrew was so kind at the front desk when explaining the whole process to me. Jesse the technician was equally as welcoming and thorough in letting me know his ETA in completing my windshield replacement because I was waiting at the lobby and had no other car arrangements. Super appreciative of Jesse's work and kindness. Definitely recommend this location. Thank you for the excellent customer service! read more

My insurance company has a direct line to Safelite, enabling easy appointment scheduling. I found I needed to reschedule. Using their website, I found this was very easy to perform. Our service installer arrived on time and did a very nice professional job. read more

Get your windshield replaced or fixed somewhere else. I was quoted for my car's windshield replacement for $621 and I filled an insurance claim. They gave me that amount. I made an appointment and one day before my appointment I get a phone call from safelite auto glass and they tell me the shop miss quoted me and the price to fix the glass is $1200, double the quote that they originally gave me. The manager calls me from this location and said I can give you $150 off the $1200. I told him it is not my responsibility of fault that you guys don't know what you're doing. And he said I can't help you. The place is over priced and they don't know what the right glass for your car is. Get your car fixed somewhere else. read more

Safelite AutoGlass - This is the quote they gave me. That they doubled a day before my scheduled repair day. - Auto Glass Services Near Me - Westminster, California

Safelite "broken windshield wiper" SCAM. An hour after I dropped my car off for the windshield to be replaced, I got a call saying that my windshield wipers were broken too and would I like them replaced for $70? I laughed and said, "It was raining yesterday and my wipers worked fine. If they need to be replaced - it's such an easy and affordable fix that I will do it myself for $20. Question: Do you call every woman and tell her the wipers are broken?" The Safelite guy said, "Corporate makes us ask everyone if they would like new wipers." I said, "You didn't ask me if I wanted new wipers, you told me my wipers were broken and needed to be replaced. That's not the same thing as a general offer to replace." He said, "I can offer you a $10 coupon" I said, "so now you're asking me if I want you to replace perfectly fine wipers for $60? No thanks." An hour later I got a call that the car was ready to be picked up. When I arrived, the woman in front of me said, "Did you add the $70 wiper charge to my card?" I said, "That's a scam." She nodded and said, "I know that now." It is not statistically probably for every car that needs a new windshield to also need new wipes. Don't fall for the scam! read more

I have used Safelite for years, on multiple cars and occasions. Safelite is the ONLY company that ever touched my windshield. They sell you on supposedly a "Lifetime Warranty" on workmanship and installation. LIES!!! Their technician left the roof of my interior upholstery where it meets the windshield frayed and exposed. I now have a- he-said, she-said situation where they are saying it's not the current tech, but regardless of current or past, it was a Safelite Tech, and I have a lifetime Warranty. Furthermore, why didn't any tech after that tech attempt to fix it? Why didn't any tech point it out as an issue on something they couldn't do? None of us fixed the windshield, so regardless of who, it was still Safelite. Lastly, their techs don't come make contact with you and drive off!!!!! I took time off work. He made initial contact, said he would call his shop and get guidance and then you know what he did, HE DROVE OFF, No contact, no call, no text... The Shop said they didn't know he drove off.... WHAT IS GOING ON?? When you pay almost $500 for a windshield due to the "trusted" name and then this happens?? There is so much more and not enough characters to type.... This has been an absolutely unbelievable situation. Melvyn from customer quality assurance said, and was relayed to me by the Manager, I should have reported it within a month. WHAT? Do you know what lifetime warranty means? on installation which includes, WORKMANSHIP...... If you had a tech or have techs out there cutting roof liners instead of tucking, Thats a Safelite training issue. The last suggestion by Melvyn via the manager on a follow up call, was they can come apply an adhesive to the inside of my windshield. (No charge). Look, I'm going to say this, the manager is stuck in the middle as well, but this entire experience has me NEVER WANTING TO USE SAFELITE AGAIN..... you know how many people I've referred at my Union job? NO MORE! I wouldn't want anyone to go through what I am. This experience is an absolute nightmare...... read more

This place is terrible, gave me a detective or wrong windshield and lied to me about ordering another one. The fuyao one they had was warped and have a 1in gap from the roof. Had to do a charge back after waiting over for a month on a replacement wind shield that they never ordered or replace. read more

Safelite AutoGlass - Defective windshield - Auto Glass Services Near Me - Westminster, California

José was awesome!! I brought my car back after my overly-concerned dad wanted me to double-check that my two windshield crack repairs were completed a few weeks prior (and it was confirmed they were repaired perfectly the first time, and my dad isn't a car expert by any means). José inspected the windshield and confirmed all looked great and added rain shield protection on top of that. He then kindly helped me install new windshield wipers that I had purchased the other day and was struggling to install. Jose is an exemplary member of the Safelite team and helped me feel more confident in my car knowledge. While I hope I don't have a need windshield repairs anytime soon, I will certainly be bringing my car back to the Westminster team. Thanks again, José! read more

Jessie , the guy who helped us with our window replacement was very courteous. He went above and beyond in helping us

The customer service is horrible I witnessed Wendy the front desk girl being rude to others so I am not special however she did punish me and the car was pushed to later after a later appointment and a walk in! She also threatened to postpone the service all together real pro she was rude and unprofessional be prepared for a waste of many hours if she's in a bad mood or doesn't like you The installer themselves seem nice but there was no manager( his name is Alvaro I am told )to keep the madam who controls the schedule in check and that's a shame read more

Safelite AutoGlass - The car being worked in finally 90 Min later and to think I came early to drop it off - Auto Glass Services Near Me - Westminster, California

Had a reservation for 3 weeks. They say bring the car in today for the reservation tomorrow. At 4:55 i get a message saying they don't have the glass. Screw this place. As if we have the time to drop the car off and then go pick it up. I'll never use this outfit in the future. read more

I decided to use Safelite because you would think they are a reputable company that deals in fixing glass. I needed my passenger window replaced on my BMW x7. The technician obviously was having problems and was FaceTiming another person because how hard it was. I won't go into other details how nervous I was watching him rip the panel off, and placing the leather panel on the curb and gutter. Fast forward to the next day. Horrible wind noise coming thru, I looked and molding out of line and windows not closing all the way. I am so upset that I have to deal with them to fix it. I spoke with my Insurance and they said I have to go to Safelite to fix it. Why would I go to a company that couldn't do it right the first time. I would not recommend if you have a BMW. Go somewhere else. read more

Jessie and their team at Safelite AutoGlass did a great job with replacing my front windshield! Even with a required calibration, I was done in less than 2 hours. Thank you for your quality great service! read more

Worst services ever... I work for a large company that does vehicle electronics installations... This is terrible.. Arrived early at 140pm for 2pm appointment.. Left at 5pm Multiple panels broken or not put back together correctly. Old windshield liner trash all over vehicle without clean-up.. Definitely going to small claims court on this one read more

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