"Safelite Repair, Safelite Replace", was the jingle that popped into my head when a pebble rocketed off of the back tire of the car in front of us and chipped our windshield. The damage was minuscule, with a few teeny cracks, but enough where repairs were necessary. In comes Safelite AutoGlass. After confirming with our insurance that we were fully covered, they advised we had the option to go directly to Safelite's office or have a mobile unit come directly to us. I took the earliest availability which brought me to their facility. The process was an easy one. I entered at 8:50a.m. receiving pleasant greetings from the staff for my 9:00a.m. appointment. There's a decent sized, visibly clean waiting area but I chose to walk around outside as the weather was beautiful. The wait was short as I was back in my car by 9:30a.m. with a fully repaired windshield with no signs of damage. The service tech who assisted me, Alan, was a pro. He explained that there's a 15% chance of the crack not adhering to the repair, but based on Alan's exceptional work it's clear we fall in the 85th percentile. Safelite AutoGlass and their staff clearly lived up to their jingle. read more

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I'm very disappointed with my experience with Safelite. I brought my BMW in for a windshield replacement, and before the replacement, the vehicle had been inspected and was running normally. When I received the vehicle back after the windshield replacement, the front sensor/driver-assistance system was no longer working at all. It did not function from the moment I received the vehicle back. I also noticed that the hybrid system was no longer operating the way it had been before the windshield replacement. The vehicle was not charging/regenerating normally while driving, and the hybrid system was not operating the way it normally had. Within less than two days, I was experiencing multiple warning messages, including a drivetrain malfunction and power-supply warning. I was ultimately told to get the vehicle inspected immediately in case something happened. The vehicle eventually would not start. I cannot say what caused these problems until the BMW is properly diagnosed, but the timing is extremely concerning. The front sensor was not working when the vehicle was returned to me, and additional problems appeared shortly afterward. I have decided to have the vehicle independently diagnosed rather than continue bringing it back to Safelite. I expected my vehicle to be returned in the same working condition it was in when I brought it in, and unfortunately that was not my experience. read more

Wasted 2 weeks of my time. Put in a request for quote for replacement of fixed side glass on my 2 year old vehicle. Numerous back and forth emails asking for VIN#. Sent it each time with automated response that it was received. Finally got a call asking for VIN#. Had an appointment set and then was notified that replacement glass was back ordered. Rescheduled appointment for a few days later. Received notification via text appointment and order was cancelled. Safelight obviously didn't want to be bothered doing this replacement. Be advised don't pre-pay. Pay when and if they complete the job. If I had prepaid I would be battling for a refund. Very unprofessional. read more

These jokers were supposed to come to my house today to replace a windshield and NEVER showed up. No call or text - just no show. This was an appt through Geico. I will be calling Geico and sending a letter to Geico' CEO with a copy to Safelite's CEO to tell them what happened. I'm an attorney and do this for other people all the time. read more

The staff and the manager does not know what's water spots is,I paid $480. For a stain windshield.

Stay as far away as possible, unless you like to deal with a company with non communication skills, they are late completing on the scheduled time, NO ONE picks up the phone. Installed Aftermarket glass which malfunctioned the cars computer system. Need to replace the newly installed aftermarket windshield and made us wait more then two weeks for a factory glass. second replacement scheduled for 9AM this morning we arrived to pick up at 130PM and still not finished, and said when we finish it will be ready. HORRIBLE. read more

Horrible dont go they tell you they'll call back. they dont call back. They 'll have u on hold for ever. Lazy. Not thorough service.

Do not trust them with your vehicle. At least not this location. They replaced the rear window of my car and broke several clips without reporting it. Another location came out for "warranty" work and confirmed the previous tech broke the panel. Tried contacting them and cooperate with no luck. You call them and they NEVER answer. Now I know why. In the process of a civil suit. Beware! read more

I don't recommend this place. It was super expensive. They made me wait 2 weeks to fix my car because THEY kept messing up. Once they go it fixed it was half done and had to go into the shop to finish the job the next day. They did not offer me a discount or anything after being delayed. All they do is fix and replace glass. You would think they would be more prepared. read more

My windshield was cracked and my insurance set up a home visit with safelight, they never showed up and I could reach them on the phone. I went to office and the lady at the desk told me they had rescheduled my appointment and someone had attempted to let me know. I went for my scheduled appointment and after sitting for almost an hour was told the wrong windshield was ordered for my car. I had to go out of town and did not feel safe driving my car so I had to rent a car for the week. They rescheduled me for today. Went to the office and was told again that the wrong windshield was ordered for my car. They wanted me to come back another day. It was unacceptable. This was the third day that I reset my schedule to have this windshield changed. So basically she found someone who had the windshield and I had to return again to Safelite this afternoon. My whole day was shot and the person who replaced my car windshield and the manager seemed like they had more attitude for a mistake the they made. Lesson learned I'll never go to that safelight. read more

expensive. there quote was 700 dollars more than the competitor. Would never use them read more

I came to Safelite for a glass repair on my Tesla Model Y after talking to a few local body shops and finding out that they didn't have OEM Tesla parts in stock only weeks after contacting them. I made my request through State Farm via phone, it was fast and seamless as State Farm was able to connect me directly to a Safelite rep and they then were able to schedule an appointment for me the next day. The whole repair was completely covered by my insurance so I didn't have to pay. Overall experience was really good, I dropped my car off early so I could go back to work. Upon arriving the receptionist immediately got me through and found a technician for me who then verified they had the right glass for my car. I signed a few waivers and went back to work. My technician Ozuna texted me when he started the job and called me twice with updates for when he got the glass installed and when it was ready for pickup (when calibration was finished). Overall really nice technician and he did a great job, glass was seated properly and calibrated properly. The only potential downside to my experience was that I had to travel from Queens to Bronx and had to pay a toll to do so. This isn't the shops fault but more so the Safelite rep on the phone not realizing I had to cross a toll, she just chose the location closest to me on the map. read more

Safelite - Windshield after repair - Windshield Installation & Repair Near Me - Bronx, New York

They don't come to you I had go to shop. Also my windshield spray wiper Tube was broken and they wouldn't fix it. Claiming my car is old. Gave excuses for many failures. Use some one else. read more

Yes highly recommended, so far the quality seems pretty good and value I'm not sure since Insurance paid bill.

They were super quick which could be the problem. Every time I close my door of the window replacement, I kept hearing broken glass falling inside my door. Would it kill them to remove all the broken glass before they installed a new one? read more

I had an appointment scheduled for 3/7/25, to replace my windshield, I was quoted online $692 24 hours later I received an email saying that the actual amount would be $1300+ because of recalibration. Which is fine car has adaptive cruise control want that to be safe. The issue was I received a call from someone who asked me if I wanted to cancel the appointment because of the rate change and I expressed my concern about the money change but informed her not to cancel my appointment. Sometimes you get a bad vibe from someone and shadiness. I called back to double check on my appointment only to find out that she removed me from my appointment. I spoke to someone else on 3/6/25 who said she won't be able to do anything about getting my appointment back. I asked for a call back to help mitigate that situation. It is now 3/7/25 @3:25 pm have not received a call back. Horrible customer service who doesn't listen to customer needs and concerns. read more

Safelite - Windshield still cracked - Windshield Installation & Repair Near Me - Bronx, New York

STAY AWAY FROM THIS PLACE!! Was there on 12/4/2023 to replace a windshield and they damaged my hood and denied it. Store manager was very difficult to get a hold of after calling them 3 times. Told I had to bring my car back in and had to bring it to their body shop. If I don't trust their glass work what makes me trust their body work! Will be filing a claim with small calms court! read more

Safelite - Damaged hood from replacing my windshield - Windshield Installation & Repair Near Me - Bronx, New York

Took the car in to a replace a smashed window. In the end, I end up with a scratching sound one hears when opening the window. Clearly there's glass in there. Told to come back in a week if it hasn't worked itself out. Is their quality control really so crappy that they can't check for such things before handing the car back to me? or are their workers that lazy? read more

Rep replacing my windshield did a poor job of explaining what else needed replacing. Safelight customer service also did a poor job of explaining and were unprofessional when they abruptly hung up the phone (I guess they don't like to be questioned). It took a local body shop employee to make it clear what my options were. Not everyone is a car expert, this is only my second car and I had my first car for 18 years. read more

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The way this business operates just makes zero sense. When I got there they told me it would take 2 hours, fine I'll stick around. They didn't even move my car to the garage until I was there for an hour and 45 mins. From there it took them another TWO HOURS to change my windshield. That's crazy. If it's going to take that long, fine but tell me. And why do I have an appointment time if they're so backed up that they can't service my car tiil hours later??? Their customer service sucks. The lady at the front desk was rude as hell. Take your car somewhere else. read more

If I could leave zero Stars I would. They first gave me a date to bring the car in to them at 1108 zerega ave in the Bronx . I took off a days work to be there. Sat there for an hour after they took my keys to find out they didn't have the glass. They then tell me it will be in , In two days I get there on Thursday no glass now they trying to find an OEM they tell me Monday it will be here. Tuesday it will definitely be here Today is Wednesday. I ended up finding my own glass repair shop even found the glass myself at the junkyard. And saved myself a claim on my insurence and only paid $200 for installment and glass. Never again. Safe flight repair safe flight your fake. read more

After replacing my car's windshield in May, I had to make 4 additional stops before the problem was corrected. The camera case on the windshield was loose and continued to get dislodge every time I hit a bump on the road. On the 4th visit, last week, they decided to replace the entire windshield again and the process took 4 hours. I have to say they did a better job the second time around. read more

i recently I got my windshield replaced. I then had a huge leak. Water everywhere. It wasn't my windshield. It was my sunroof. Associate Henry C. went ABOVE AND BEYOND. Safelite call center SUCKS. They ALWAYS mislead customers by not having the correct information for the techs. HOWEVER HENRY C. Corrected a wrong. HE IS AMAZING!!! 10 Stars. I will travel to the Bronx instead of my previous location. read more

The customer service is terrible. I had an appointment for them to come to my house but it was raining so I brought it in. I had a two inch crack and they looked at it and said the windshield needed to be replaced and when they returned it the crack had spread to the drivers side. They made another appointment and after I called to verify when I left work to drop it off they said it was canceled and they couldn't fix it the next day due to rain. They are very unreliable. I tried to call corporate and they dismissed my concerned. I found a place near my job that is pleasant and reported no problems with the request. read more

I took my car to this safelite to have a window changed. The person at the front desk told me that it would take 1.5-2 hours to get it done. Mostly according to him because of the cleanup of the broken glass inside the car. I told him I was in a rush and asked him to just fix the glass and I would take care of the broken glass. They finished 2 hours later and all of the broken glass was still inside the car and the window they installed was a complete different tint of the original window and the rest of the cars windows. When I asked why they installed the wrong color I was told that was what I asked for. I did not. Then they said the one they installed is factory original. It is not. Finally one of the installers told me it was installed without asking me because I was in a rush. Another while trying to explain it to me said "my boy, this is the original window." Im 50 years old, he was around 30 and I bought the car brand new and never tinted the windows so obviously he was lying and incredibly disrespectful. Never go to this safelite or any safelite if these are the type of disrespectful incompetents Safelite hires. read more

My car was broken into (rear glass mdx 2019). They fixed it under 2 hours. Very professional and a plus is you can schedule for 7am (if available) read more

took me 20 days to get my windshield and back window repair .. it was always a problem finding the appointments so I had to make a new appointment 3 times .. I was approved by the insurance for a OEM windshield and also noted and still put a aftermarket windshield.. I called days before the appointment few times and they told me yes is in the system you getting OEM.. smh.. it sucks .. horrible experience.. read more

I'm not sure what these negative reviews are about, not sure who in the past hurt these people, but I want to say this Safelite location is excellent, amazing, friendly and professional. I made my appointment, dropped off my car and within a few hours my windshield was replaced, clean and ready to go. I feel highly comfortable with going back if I need any glass repair or replacement on my car. read more

The satellite technician Ismael damaged my mothers 2019 BMW by putting glue on the windshield camera after installing it upside-down. Then the manager Victor REFUSED to take responsibility for the damage. He was rude and horrible on the phone. They don't know what they are doing. They didn't know the camera was upside-down. We have video and phots to back all of this up. DO NO BRING YOUR CAR HERE!!!!!! read more

If I could give zero stars I would. Safe lite in the Bronx on zerega Ave has the worst service/customer service I've ever experience. Before taking my car, I called multiple times to make sure they had the correct glass because I have a special addition vehicle. They assured me they matched the glass to my specific car. I took my car to have the rear glass installed after a break in. Of course they installed a different glass. Three days later it rained heavy, all the water got in my trunk. I went back and was told there was an air leak and water leak test done and they found no leak. I was told they would fix it but needed a replacement glass to do so as back up. I had an appointment, I showed up to be told, the part never came they would call me when it arrived in two or three days. Never received a call. I called a week later to be brushed off and put on hold for 30 mins, every time I called back no one answered. Heres when it gets really interesting, technically the glass was never installed, it is literally pasted/glue on top of my door, there's a rubber piece that is supposed to fit in the seem for the window instead it's covering a nice portion of my rear lights. The guy I spoke to responded to all of this with a sarcastic oh wow that sounds messed up. before leaving me on hold for 30 min. read more

Safelite - Windshield Installation & Repair Near Me - Bronx, New York