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    Sadler Construction

    1.0 (1 review)

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    9 years ago

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    Sierra Restoration

    Sierra Restoration

    (6 reviews)

    Sierra Restoration was a great company to work with. Timely, efficient, friendly, and experts are…read moresome adjectives that I would use to describe them. Gavin was especially great on the job. He showed up on time, worked hard, communicated clearly, and was thorough. He seemed very knowledgeable.

    We encountered significant challenges during the subsequent phases of the project. Communication…read moreregarding next steps and scheduling was inconsistent, and I frequently had to reach out for updates. This lack of proactive communication often made us feel like an inconvenience. Our primary issue involved the replacement of a damaged cabinet and two countertops. Because we were functioning at subpar levels, I requested that one section of the cabinetry and countertop be reinstalled early so we could operate as a business. I was informed this would require an additional fee, which I accepted but did not understand why I needed to be charged extra when the work was necessary anyway and would benefit me, the customer, to do this. Unfortunately, the replacement countertop was measured incorrectly and arrived a foot short, causing further delays. Later, after being told for weeks that a replacement cabinet was being built, the installer arrived on the scheduled date without the cabinet. This left us without a sink or our ice machine, which is critical for post-operative patient pain control. We were forced to purchase ice from stores for a week and a half while waiting for the cabinet to actually be built. While the final installation on April 10 was completed quickly, the overall process took from January 2 until today, April 13. Currently, the handles are not yet installed, there are already chips in the new countertop, and two drawers do not close properly due to the placement of the ice machine lines. I realize that with things like this, plans change and orders don't go as planned, which I was willing to accept. However, the lack of communication and unwillingness to communicate was very disappointing. I felt dismissed until I became stern and aggressive, which is not how I want to be at all. I also wanted to point out that we paid in full on 2/17/26. Since we paid in full, we hoped things would move as quickly as possible, but that was not the case. I will not post a bad review or anything of that nature but I feel it is important to address these issues because the next customer may not handle them as I am. I believe in giving businesses the opportunity to grow and learn from these experiences and I hope that happens here.

    Sadler Construction - contractors - Updated May 2026

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