We had our outdated ductwork replaced by 1st Choice in 2024, and the experience has been…read moreconsistently great ever since. Every team member we've interacted with has been kind, professional, and genuinely respectful. Beyond simply being the company we liked most, their quote was also very competitive. In the two years since the installation, we've needed a few airflow adjustments, and each time the process has been easy-scheduling is smooth, and the work is handled efficiently and without any hassle. It's refreshing that their crew is alway, literally always, happy to answer questions, explain things, etc.

I rarely write reviews but 1st Choice Heating and Air genuinely earned this one…read more We did a lot of research before making our decision. Multiple quotes, comparing equipment, warranties, pricing, all of it. At the end of that entire process 1st Choice was not just the best value we found, they were the best overall experience by a long shot. James the owner was involved from day one and that made all the difference. He was honest, straightforward and actually cared about getting us the right solution for our home. Not just the most expensive option or the quickest sale. The right one. That kind of integrity is honestly hard to find. The installation crew was excellent. Professional, efficient, clean and clearly very skilled at what they do. It was a complex job and they executed it flawlessly. They treated our home with respect throughout the entire process. We had a comfort problem in our home that had been going on for years and no one had ever properly addressed it. 1st Choice figured it out immediately, proposed the right fix and delivered exactly what they said they would. That problem is completely gone now. Every single interaction from the first call to the final walkthrough reminded me of what great service is supposed to look like. Responsive, honest, fair and genuinely excellent at their craft. If you are in South OC and need any HVAC work done these are your people. I cannot recommend them enough.

Had another great experience with Mission Viejo Heating & Air and Brent. He arrived within the…read moretimeframe promised and was thorough in maintaining our HVAC system. He was patient in explaining the work being done, sharing new technologies that are available and answering questions (especially since our AC system is on the older side). The price was reasonable for the performed and Brent's expertise gave us confidence that our AC will work smoothly when we need it. I also appreciate how he took the extra step to keep our home clean by using shoe covers. We continue to appreciate the service that Mission Viejo provides to keep our HVAC running smoothly!

Wonderful company to work with! I am late in writing this review, as I purchased a new air…read moreconditioner and furnace last year. The good news is I can report several months (almost a year now) later everything is working great. On July 4th my air conditioner decided it wanted it's independence! I reached out via Yelp to few companies, I truly was not expecting anyone to answer or return my call during the holiday but much to my surprise Mission Viejo Heating & Air did! I spoke with John - no rushed phone call, even on a holiday! John came to my house within a day or so, again it was a holiday weekend. John reviewed all of options in detail - he was professional, knowledgeable, polite - everything you hope for when working with a larger expense for your home and don't know a lot about it! Leo (main installer) was amazing - hard working, accommodating, and very knowledgeable! Poor guy was in my attic, which felt like it was 120+ degrees, for hours! I did recently reach out for a for a service call out. I wanted to discuss a few other options that were originally discussed but at the time I waited on. Gabby took care of scheduling me - great customer service, polite, and considerate of my request and needs. Martin came out to address my later service call request, he was on time, professional and informative. He reviewed some options with me, and spent time answering all my "is this possible, and what if" questions (and trust me I have them). We had new carpet installed recently and he made sure to wear booties - so considerate. When you have situations in your home that need immediate attention, I understand the stress and time constraints you can be under to get repairs in a timely manner - you must reach out to this company! Believe me, I do my homework - I can't recommend Mission Viejo Heating and Air enough!

I vet companies that I deal with as thoroughly as possible. Capo Air came recommended by some of my…read moreneighbors/friends, and they exceeded my high expectations! Matt, the manager was super responsive (he even responded to my email on a weekend!) to my requests/questions. He never dismissed any of my extra cautious concerns, and even made sure that they were addressed to my utmost satisfaction. Tysm Matt! The technician, Jorge was experienced and skilled. He showed up during the time range provided to me, and called beforehand to provide me with an ETA. He even put on booties when entering my house! Also, I found Matt and Jorge to be trustworthy. They never tried to upsell or fear monger. Capo Air is a unicorn in today's service business: exceptional and skilled employees, honesty and fair pricing that does not prey on homeowners at their moment of vulnerability. Wholeheartedly recommend!!

I called Capistrano air and scheduled an inspection because our AC is old (works fine) but seems…read morelike no air flow upstairs. Someone came out and investigated - confirmed AC unit is working great and unfortunately the way our system is set up the airflows from down to upstairs. Not much they could do because of that unless we wanted to double check air ducts for leaks. I felt the representative was very honest.

Summer is around the corner so I wanted to get a tune up for my HVAC. I inquired through yelp and…read moreit messaged 5 places so I just went with the earliest appointment. I had low expectations as my previous technician with a different company from last year barely did anything and did not even check our drain line inside the home. McShane was our technician and he's the reason I'm even leaving a 5 star review. He explained what he was doing and answered all my questions. He was respectful of the property, used shoe covers before entering, and asked permission before moving things around. You notice those little things when you've had a bad experience in the past. I would say the value is also worth it. It was $85 for the tune-up. I was obviously looking for something cheaper but you get what you pay for. Overall great service!! This company will now be my go-to for my HVAC needs!

I had a solid experience with Just Right Services and their technician, Brandon. They are punctual,…read moreprovide accurate diagnostics and offer fair pricing. We had a relatively complex HVAC issue that required a follow up visit. The owner, Drew H., was highly responsive and reliable from the very beginning of the project to the end. When a minor miscommunication arose regarding the labor charge for the final replacement part, he quickly stepped in to clarify. They honored their original promise and completed the work at no extra cost. It is good to work with a contractor that stands by their word, sticks to their estimates, and takes responsibility for the final result. Highly recommended for their professionalism.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

For a home I manage with an aging (nonagenarian) tenant it was decided to install A/C to the…read morecurrent system so that health and safety were adequate. We had contacted a local company and, while the quote and scope seemed adequate, the plan for condenser placement was not great and I had sticker shock. So I went to YELP and found JL Martin. I am so glad I did! Jared toured the home, and came up with a great plan for a new system and was able to come in around 3K less that the previous company. I appreciated the 'out of box' thinking! This included working with the city permit process as well. The biggest hold up was actually the city acknowledging and passing the plan. Once that happened the JL Martin team scheduled quickly and the install was completed in under a day. The install team was incredibly respectful, explained everything that they were doing, and took great pains to be as unobtrusive as possible. They gave me the guidance on what to expect with the state inspection and city, made sure I understood what the filter requirements would be in the future and the city signed off within 10 days of install. I could not have asked for a better experience! They really work with you and everyone, from installer to office staff to upper management were amazing, responsive and helpful. They deserve all the reviews that encouraged me to reach out to them.

I had my office mini split heat pump replaced. As scheduled Crispin and Kevin arrived on time to…read morestart the job. They did an excellent installation. And they cleaned up the job site afterward And, I am very happy with the concealed AC condensation drain line. It will be concealed behind the drywall in the garage. It drains directly into the laundry drain. Hats off for a job well done. Also, a shout out to Jesus Ochoa for arranging interest-free, 18-month financing.

Outstanding service. They provided a timely response and were fair with their pricing. Very…read moretransparent and I would definitely use them again!

I had Tony come out and he did a great job. Got the part and installed. I had some other company…read morewhich I would not recommend they came out 8 time and could not repair, I would recommend APEX all the time, Found the problem and repaired. Could not be happier with APEX and Tony.

I vet companies that I deal with as thoroughly as possible. One Season Heating & Air-conditioning…read moreAre former SoCal Air Flow Pro's from Chad the Owner To Aubrey a lead Tech, Rebecca ( Office Manager) & Sydney (Customer Service) always exceeding my high expectations. Rebecca the office manager was super responsive to my requests/ questions. She never dismissed any of my extra concerns, and even made sure that they were addressed to my utmost satisfaction. Sydney in Customer Service possesses professionalism and a great interpersonal skill set which IMO - a true asset for the One Season Team Tysm Rebecca & Sydney ! Aubrey the lead technician is very experienced and skilled. He showed up during the time range provided to me, and called beforehand to provide me with an ETA. He even put on booties when entering my house! Also, I find the entire One Season Team to be trustworthy. They never tried to upsell or fear monger like Triton or Goettle who used their Acquisition of SoCal Air Flow Pro's to gain entry into my home to try and sell me plumbing and inspection services (Customer Beware!). I schedule for a HVAC check up and they send me a plumber who states the HVAC associate will call in a few days and bever did! One Season is a unicorn in today's service business: exceptional and skilled employees, honesty and fair pricing that does not prey on homeowners at their moment of vulnerability. Wholeheartedly recommend!!

Thank you, Ben, Robert and Joshua for a very nice day installing our new Heat Pumb…read more They did a clean installation, nothing for me to clean after they left. They were here right on time, at 8 am. The job complete around 2.00. We highly recommend calling Joseph for his great presentation explaining the Heat Pumb and answering all our questions.

Sergei was amazing in walking through the process and going into details on different components…read moreand options. Pricing was great too compared to many other local large and small HVAC companies. For the install Vadim and Sergei (2) had an amazing attention detail and found issues with previous work that were fixed at no extra charge. The team stands by their work and I recommend anyone to who needs HVAC help

Fair price. Great job with the installation. They were in and out in one day. They installed a new…read moreheat pump inverter air conditioning system and modified some of our ducts. They were conscientious about keeping the house clean. They really care about making the customer happy and installing quality HVACs. Sergei answered all of our questions and the install team was stellar.

David did an excellent job explaining what he did and other future recommendations. He was on time…read moreand followed up with invoice and pictures.

I was trying to get a new water heater. And not only did the…read moreguy asked me for my Wi-Fi password He couldn't send the quote . I am very dissatisfied .