For context, I printed some papers after my class on the first floor of the GW last week. I use the PaperCut--which is easy to navigate--but I put in an extra $5 and it didn't seem to work towards the end. Weekly, I usually go to the GW's Career Center to print and conveniently thought I could print the last 10 pages there before class, next week [Apr 23, 2025, 12:21:37 PM]. Fast-forwarding to today [Apr 28, 2025, ~08:35 AM], I went to print and the usual charming lady in the morning was not there. Instead, it was the lovely lady across from her that was near the window.
On a typical 'printing day', when I enter the charming lady greets me and I usually see this lovely woman smiling with their coworkers or talking to callers.
Today, the lovely woman checked me in and this other person then told us the 10-page rule, which is understandable since it's protocol. It was my first time making copies of 1 page and wanted to make it double-sided for the respectable limit of 10. However, it didn't goes as plan for me.
Being an honest person, I quickly went up to her and informed her I accidentally printed too much since I didn't know 'Enter' after inserting the # of copies needed would print it right away because I've done that to 'Custom Pages' in my past visits. As I didn't want it to print more than I had to, I tried to ask if she could cancel it. Regardless, she waited for all of it to print and with a stern expression, "Well, this certainly isn't ten pages". That's when I tried to tell her it was an accident, an honest oversight. She took a sigh and told me that next time I would lose my printing privileges if I did that again--which I told her, "I understand, it was a mistake."
For some reason, it seemed like this triggered her because as she shook her head, she articulated, "Well, I had students who also do this and next time, you'll be going to the Library to print. They all had to pay." This was a very not needed comment and felt derogatory. She helped me in the past & I could tell that she was 'expressive' in a bad way. She handled this situation unprofessionally and I do pay for the printers on campus--hence context.
As I log out the computer, I apologized that there was NO cancel button for me to click and seemed like she ignored me. When I left, told her thank you however.
I would like to think this lady was having a bad morning and it was definitely my fault. Yet, this interaction and the last sentence she said rubbed me off the wrong way because it was an unnecessary statement and indirect implication.
Since this semester is almost over, I will not be going here for the time being as I'm not sure if I'm welcome back with those mixed responses she gave me... That was not a usual intonation to give a student. read more