I am fairly disappointed with the services I received from Visiting Angels, especially since I read…read moresuch positive reviews before I decided to use their services. I scheduled for caregivers to come on Sept 6, 7, and 8 (2024). My mother has serious health needs and is in need of consistent care. For each of these 3 days, the caregivers were no-shows and canceled their visits. On the 8th, we were informed that the caregiver had to cancel because she was "not feeling well due to her period." This left our family in a very precarious and uncomfortable situation, scrounging to ask other family members to come by and help with feedings and changings. A replacement was finally found for the 8th, but we declined. We had already contacted family, who agreed to take out of their schedule to come and assist us. We need more consistency, given my mother's conditions, and Visiting Angels dropped the ball. It adds another level of stress to an already-stressful situation when caregivers cancel and leave us hanging. They offered no type of compensation for our troubles. We requested that they pay our current invoice ($120) as a creative way to compensate us and make us whole from the 3 canceled visits. The owner said no. We have decided to remain with a second company that we have patronized, One You Love Homecare, for our private homecare needs. They communicate well and are sensitive to our mother's condition. I know things happen and no agency is perfect. However, having cancellations 3 days in a row (and with no form of tangible compensation for the problems we encountered) was disappointing, leaving our family in a serious bind. We wish them the best but felt the need to share our experience.

These people ripped me off. Demanded a $1600 downpayment for even starting homecare. Their aides…read morewere hungry, bad-tempered or untrained. One ran out in hysterics. All my billing questions got the runaround. Dishonest people in DurhamNC. So they doubled the charges to $3000. I have 50yrs.experience in hands-on healthcare; I was trained & worked in this field in CT. Shortly after, I assisted the NC Governor's office in reformulating their home health training program. Sorry I trusted this agency. Ever.

Tom and I really appreciate the prompt and great service we received from Acorn in Chapel Hill. We…read morelive in Cary and Mary Lynn went out of her way to furnish us with wonderful care when we needed it in a hurry. My husband was very comfortable with the special help and the care giver they found for us. Dios came to help us morning and evening and worked around our schedule. He taught us easier ways to manage and offered advice on equipment we could use to help in Tom's care. We would highly recommend this fine agency.

From the owner: Overview: Compassionate, non-medical care to seniors, those…read morerecovering from surgery, new and expectant mothers and other loved ones. Serving Chapel Hill, Durham, Hillsborough, Pittsboro, Apex, Morrisville, Raleigh and surrounding areas in Orange, Chatham, Durham and Wake counties. Services: Elder care, senior care; we are Alzheimer's/Dementia care specialists. Personal Care - Assistance with eating - Dressing and grooming - Bathing and personal hygiene - Toileting and continence care - Assist with walking and transfers -Transportation Driving or accompanying to appointments - Beauty salon and barber shop - Personal shopper - Accompany to lunch or dinner - Escort for shopping or religious services - Attend plays, concerts, club meetings, etc. Companion Care - Companionship, conversation, and socialization - Encourage stimulating activities such as hobbies, games, arts and crafts - Medication reminders - Read to client - Assist with correspondence - Date book assistance - Buy/read newsp

A couple of months have now passed since my 98 year old mother passed and I can write about the…read morelast year and days of her life without falling apart. I know I express the sentiments of my entire family when I say that if you are seeking care for your elderly parent ... consider this firm. My mom (Mim) lived alone and independently in the family home until just the last few months of her life. At 97 she "allowed" us to send in a caregiver in the early morning and the late afternoon. We met with several agencies in the area and she immediately chose Touched by Angels ... primarily because during the interview sessions with Pam Parrot, Mim was the person to whom Pam directed her conversations ... not me ... not my sister or brother. We were blessed in that Mim was still "sharp as a tack" so this made it possible ... but so often, family members and agencies will talk over the elderly and make decisions which they feel are best. This was not the case with Pam. The caregivers who were selected to work with Mim were handpicked by Pam who talked enough with Mim to know her interests and hobbies. They quickly became more than just helpers ... they became dear and trusted friends. On the day Mim took a big downturn and it was discovered that her doctor was out of the country, Pam was there helping me make that tough decision to transfer her to the hospital. Then on what was surely the hardest day of my life when the hospital transferred Mim to a nursing home, who showed up for moral support ... Pam Parrot. It's important to note that the weatherman was calling for extreme weather that morning (sleet, snow possible tornadoes). Each of Mim's caregivers visited her and called constantly to check on her well being. All went above and beyond what was written in their job descriptions. I will never forget this and I wholeheartedly offer my recommendation for this firm and the people who work there. They are the Angels when you need them!

Touched By Angels was a wonderful solution to provide help to my aging parents. They were still…read moreable to stay at home but needed companionship, cleaning services, personal care help and transportation. The agency found a care giver right away and made the process very easy for me as the daughter. When a crisis arose and we needed more services Touched by Angels was there to help. I was always comfortable with them in my parents home.

Terrible to communicate. No email access - everything by phone. Long wait times and non…read moreaccountable staff. Nothing seems to get sorted out. I had to find a smaller more caring supplier. Btw never give a payment method - they will use it and then you have to fight to get any refund of their errors.

I had an appointment with Apria this morning to be fitted for a cpap. Having read their online…read morereviews, I was already concerned. The technician was very nice and seemed knowledgable. However, their required documentation consisted of 2 sections. The first seemed a fairly straight forward medical consent. The second was a credit card agreement consisting of several pages (3-4) of legalese which would require an attorney review to safely sign. I have to wonder what they've been caught doing that they need this kind of an agreement. I left without signing anything. Can't say much about their actual service since I have no other experience so gave them 3 stars. Will have to contact Dr to see what other options there are.

We hired Nurse Care to care for our father 24x7x365 and in less than 3 months he was abandoned by…read morethe caregivers on two occasions, once after dark. The care managers have no plan to deal with call outs, they have no bench of "on call" caregivers to step in and cover shifts. We spent hours reviewing and providing input to our father's care plan and it was never even uploaded into their IT portal. A new caregiver was sent to the home and was told that we "just needed someone there", she was never even informed that my Dad had a cognitive impairment. When the "light housekeeping" duties were not being performed, we created a housekeeping task list for each shift, sent it to the care manager who acknowledged receiving it, and then found that it was never shared with our father's caregivers. In spite of the fact that we were prepared to pay 217K a year for home care and clearly expressed our dissatisfaction with the level of care being provided, a care manager never engaged to investigate and failed to visit the home to see what was taking place. When I called to terminate the service I was told "I am fine with that" by the care manager. These people DO NOT CARE about their clients or the quality of care being provided. Your loved one deserves better than Nurse Care

From the owner: Nurse Care NC provides personalized in-home care services, from companion care to skilled nursing…read morecare, and specializes in high quality medical staffing of caregivers throughout Central and Eastern North Carolina.

The care, compassion, and thoughtfulness they provided my mother when my father needed to travel…read morerecently was amazing. They didn't just help her with you medical needs and assist us with different household duties. They did something more important, provide engaged companionship that eased my mother's anxiety and respected her lifetime of insights, achievements, and pride, I would highly recommend this service as they truly care for others like more than family.

From the owner: Harmon Home Healthcare provides quality home care service to medically stable individuals who need…read moreassistance with personal care, companion care, respite care, light housekeeping, and services such as shopping. Our mission is to provide relief to family members serving as caregivers and provide companionship to those living alone. Harmon Home Healthcare provides home care services through compassionate, caring, and dedicated employees who are committed to providing care that feels like it comes from family.

Repeat client! This place is amazing! The receptionist is so accommodating she really does an…read moreexcellent job. Very friendly and pleasant I continue to come to Ken because he is an amazing therapist ! so strong and professional. My muscles feel so much better after I have had a session with him! thank you massage wealth ! Diane Cates

Abby was amazing. I would come back monthly if I didn't live across the country. Timely - great…read moreoptions and fantastic customer service.