Mark and Averill with customer service are literally the worst and most incompetent employees anyone could hire. Averill offers me a special promotion for 6months but then let's my subscription expire before the promotion could take effect. I've tried to deal with it for over a month before finally speaking to someone who said my issue would be fixed over the weekend. Said issue was not fixed so I call in speak to Mark who is very rude, condescending, and a know it all. He doesn't want to hear my side of anything and repeatedly states the issue is entirely my fault. I repeatedly as for his manager to which he refuses to connect before I finally had to tell him "your not listening, so go fuck yourself" and disconnected the call. They had previously tried sending my parents to collections for not renewing an expired subscription. Never will do business with SacBee again, their own incompetence is what it killing their own business! read more

This newspaper has gone down the toilet. They do not care that ppl who are PAYING for delivery do not receive the paper. Or it is wet. You call and the call goes to a FOREIGN COUNTRY. You talk to ppl that you cannot understand, who are paid pennies to pacify you & they do nothing! You cannot talk to anyone in Sac to get your paper. Several days pass, no paper. They don't care. They have set up a wall for no contact. You can only talk to the foreigners who do NOTHING. read more

I canceled my subscription because of financial issues and I'm getting harassed by the paper. 4-5 calls a day plus emails that come just short of calling me stupid. If you're reading this and you work for this sorry excuse for a paper, please know I will do everything I can to make sure the people in my life won't have anything to do with your scam. You truly don't give a f*** about anyone in this city you just want your money by whatever means necessary. read more

Delivery is still fantastic! It has been long enough for me to say the Bee has resolved their delivery problems. Thank you! read more

I cancelled my service because it was over priced for the trash they were putting out. NOW i get multiple harassing phone calls everyday. I have told each time to stop calling me and i understand i canceled the service- and still call after call. I have now blocked the calls. Maybe if you put out honest true news instead of spreading misinformation and the far leftist agenda you would be able to support these people you call writers. read more

Sac Bee is it custom for you to have holiday card sent out to your customers telling them the tips they get are not what the full amount meant for them?? I find this very rude and unprofessional. On top of bad service and now this I will never subscribe to your paper. read more

Sacramento Bee - Print Media Near Me - Roseville, California

If I could give zero stars I would. I cancelled my Sunday paper at the end of June because they were charging me $44 a month for one paper a week. After submitting my cancellation, I received a call from "Amber" who was offering me the subscription for a lower cost. After I repeatedly said no, she continued to talk over me to try and keep my subscription. Since then I have received at least 10 calls if not more from "Amber" asking me to sign up after repeatedly asking them to stop calling me. They are borderline harassing me and I have had enough. NEVER EVER SIGN UP FOR THE SACRAMENTO BEE THEY WILL NEVER EVER LEAVE YOU ALONE! read more

Sacbee has the worst service! I live in the city of Folsom and usaually get the paper delivered 2 out of 7 days! Might get lucky and get Sundays paper on Monday??? Whoever runs the Sacbee should be fired!! read more

Horrible customer service! All overseas, no local numbers. Purchased a Sunday subscription through Groupon. Never received the paper. Requested a full refund (in February), and have not received it yet (July). Each call I made (again overseas), promised to refund. Now they say Groupon must refund. They never said this in the first 5 months that I have been repeatedly calling! Very frustrating, stay away. read more

I subscribed to the Bee for most of my adult life. I called and cancelled my subscription because of their biased political reporting. In the two weeks since I cancelled my subscription they have called me 6 times, each time asking why I cancelled. I understand that print media is dying, and that they are desperate to keep customers, but I feel like I'm being harassed. At this point I wouldn't take the Bee if they gave it to me for free. read more

I had a Groupon for 1 year subscription of Sunday papers. I experienced several problems with the delivery person to the point where I just gave up calling. When my subscription ran out I was called 3 times a day for a full week asking to renew my subscription. I do not appreciate their hardcore soliciting, especially after I stated I wanted to be off the list. Downright harassment as far as I'm concerned. Makes me never want to order the paper again, which is probably the worst thing they could want in today's media Society. read more

I can totally understand why the Sac Bee is not thought highly of. Absolutely no customer service. I reported the missed delivery of my paper 3xs today since 6:30 am. Never a paper or even a phone call. It's a chronic problem. Certainly not the fist time. Totally unreliable. What am I paying for? Have a real person handle these calls. Will not subscribe further. I reported a missed delivery again at 6:30 this am. It's 3 hrs later and still no paper. I thought I would try the customer service option. After waiting on hold for 12 minutes , I had a representative who cannot speak English helping me. My guess is that I'm speaking to another country about my paper in Sacramento. Unbelievable!!!! read more

I used to read this paper everyday religiously about 20 years ago. I finally decided to get Sunday delivery of the paper again and I was amazed at how downhill the paper has gone. The content is super lacking, there's no scene section, the comics are half what they used to be and their reporting is awful. The worst part is that after I canceled the subscription THESE NIMRODS KEEP CALLING ME. After I've told them repeatedly to take me off their call list and from multiple area codes too. Shady. Leave me alone read more

I put up with the paper's politics (splashed from page 1 through the sports and entertainment sections...and beyond) for 10 years because I wanted a daily newspaper. Then I found out I was paying four times as much as my next door neighbor who's been taking it even longer. When I called the overseas "customer service" number they lied (per their directions I'm sure), said they didn't have a local number I could call, so I requested someone to call me. Didn't happen. E-mailed a call request, and if you think that worked, your momma raised one naive child. I'm done, subscription's cancelled, I'll get my news on-line. read more

I think with no competition the Sacramento Bee can do whatever they want to their customers. I have a subscription for Friday Saturday and Sunday and struggle to get it to deliver to me on any of those days. I think the Sacramento Bee lost track of their customers read more

I love the newspaper, but delivery service is atrocious!!!! We have been subscribers for at least three years and almost without fail, one paper out of three a week is not delivered. This week it was all three papers were not delivered. They didn't even make the delivery to our local grocery store! Unbelievable!!! read more

There is no longer a Sacrameto Bee office at 2231 Douglas Blvd, Ste 100. It would be nice if you would update your app. I drove out there and was no pleased that it was not where you said it would be. read more

I had a wonderful delivery person, paper at doorstep and always there. Now it is like an Easter egg hunt to find the paper if it is delivered at all. Can not get any help with the overseas customer service (which I don't know how they can call it customer service when they give us no service, only lies). I put up with the political views that they say is news just to be able to get local real news stories. No wonder newspapers are losing readers so rapidly. read more

Had the Bee delivered to me for over 50 years but quit them two years ago because there was nothing in the paper that I already didn't know that I had heard on KFBK. read more

The Sacramento Bee called me two days ago (September 8th) wanting to know if I intended to renew my subscription. I said that I did, but that due to cash flow situations I would renew now if they would hold off on processing my payment (from a debit card) until September 20th when I get paid. The person I was talking to said she would have to get permission from her supervisor. She put me on hold and checked with her supervisor. When she got back on the line she said they would be happy to wait to process the renewal on the 20th. She then upsold me on extending my subscription so that instead of paying $100+ for a longer time frame. I figured why not and agreed to the longer period at a rate of $267.12. I should have obtained the person's name, but I did not unfortunately. On Sunday, September 10th at 11:22 AM I receive an email notice on my iPhone that my checking account has been debited for $267.12 to the Sacramento Bee !! Then at 11:25 AM I receive a second notice of a second debit to my checking account for another $267.12 to the Sacramento Bee. I immediately called my bank to register a complaint and file a claim. I then called the Sacramento Bee and found out that their customer service department is closed on Sundays at 11:00 AM (22 minutes and 25 minutes prior to these debits being made). To say I am angry is an understatement. I really do not know why I even keep my subscription to that liberal, slanted, biased rag, but I have been a subscriber for about 30 years. I enjoy reading the paper in the morning--even though it is most likely just a habit. Needless to say, I will be on the phone in the morning and it will not be pretty. read more

Sacramento bee c/s is terrible. Been trying for 7 days to get a paper delivered to my 89 year old mother in law. Called 4 times and spoke to a c/s people and left 2 additional messages. Same bs said by all. Asked to speak to a supervisor and was put on hold never to hear from anyone. This morning sent a email but not holding my breath. They should get zero stars! read more

I've been a very long time subscriber to the bee. The paper started on the porch to the driveway to the gutter than not at all. I changed to weekends only. Usually had to call to get my paper so I cancelled. I missed the paper so gave them another try Sunday's only. I have to call almost every Sunday to get my paper. So disappointing. I guess they don't care about delivery service anymore. Cancelled again. I give up read more

The ONLY reason the newspaper get a star is because I have to give it something to do a review. This is simply the worst delivery service I've ever seen. I bought a Sunday only subscription and they didn't deliver the first FIVE weeks after I ordered, despite numerous calls, emails and attempts for a distribution manager to call me back concerning the missing papers (the call never happened, of course). I got about about 2 months of regular and timely delivery, and now they've missed delivering the last 2 weeks of Sunday's paper again. I think a game of "Telephone" would get me the news faster and more efficiently than the Sacramento Bee does. And lest someone from the Bee reminds me (AGAIN) that I can access the same things on the website...if I wanted to get my news from your website, I wouldn't have paid to get a PAPER copy. Don't waste your energy trying to get a subscription. Save yourself time and go buy it from the local gas station....you'll get it faster. (And even then I'd refuse to buy it on the sheer grounds that the SacBee can't handle their business.) read more

Absolute crap show. I paid for weekend delivery (friday - sunday) three weeks ago of the 9 papers I should have received only 1 has been delivered as it was supposed to. I have sent emails and received no response. I have asked for the papers to be credited to my account and nothing has happened and I have asked for my papers to be re-dilivered which sometimes happens and sometimes it doesn't. Of course the couple of times it was re-deliverd it was days later. I don't want to read friday's news on tuseday. Absolute waist of time. read more

We have had the Sacramento Bee for 15+ years and it was great until the past two years. Within this past year I have not received my paper 12 times. I called each time and requested a paper delivery through the automated number and sometimes by a customer service rep. Despite being told I would receive a paper, I never did! After a while I started to call customer service to ask for a credit for the newspapers I missed. They promised I would get my paper later that day and that they would credit my account but they never once did. I also receive my Star magazine through Sac Bee on Fridays. There has been times when I did not receive my paper on Fridays which means I did not receive my Star magazine too. When I called and asked about the newspaper and Star magazine delivery, the customer service rep had no clue what Star magazine was and, like my newspaper, I was never credited for it. Instead I had to buy the magazine and newspaper at the grocery store. The Star magazine costs around $6! This weekend I was just done. It feels like I don't receive my paper more than I actually do so I called to cancel my subscription and the person I was talking to was arguing with me about cancelling. For a while he was refusing to cancel my subscription. He finally cancelled it when I requested to speak to a manager. It is sad that I have to cancel my subscription to this newspaper all because of delivery issues! read more

Paper not delivered 2-4 days per month. We call the Bee and are always told a paper will be delivered later in the day. It is NEVER delivered. We cancelled paper but they begged us to come back at a much less expensive rate and promised they would not miss papers anymore. After about 30 days, they were back to missing papers 2-4 times per month. The Bee is the WORST company in the local area. They are complete LIARS! read more

My review echoes what I have read here.. I pay extra for the TV guide with my Sunday paper. This is the second Sunday I have not received it, made several calls (got out of country reps) they keep telling me we will receive the TV guide... nope! They actually hung up on the last call that was made.. am thinking of Call Kurtis as my next move.. this is very frustrating... they tell you they will solve the problem then blow you off... read more

The customer service is a joke. Called to give my compaint was disconnected 1st time. Called back asked to speak to a superviser the 2nd rep wouldn't connect me to one~ said they were busy REALLY! Since when is a supervisor NOT available. So if anyone has a complaint good luck to you. read more