As far as travel agencies go skyscanner.com is my go-to website. What's the point in traveling for thirty minutes, at least, to spend another thirty minutes talking to some one about booking a ticket when I can do just that from the comfort of my own house - without a closing time! Well, generally speaking that's exactly what I've done until I wanted to change a ticket. I can't tell you how many hours I've spent trying to change/cancel a booking via skyscanner or expedia.
Enter S Travel. S Travel is actually the first physical travel agency that I've walked into. I was pleasantly surprised by service and ease in which to discuss different travel options. Of course the prices were higher than I would have liked but then again I'm paying for an additional service on top of the flight.
The lady at S Travel was helping me with an excursion into China. There were a load of different forms I had to fill in that she couldn't fully explain me to so I did my best. I handed her my passport and other needed documents in order to secure the entry Visa. Five days later and there it was... a Visa into China and for only $500. From all the stories I've heard about waiting in like at the embassy I felt like I definitely got a good deal out of it. But then came trying to book my flight to Shanghai. I told her about the ticket I saw for X amount, one that with all her expertise as an agent could not find. The closest ticket price was about $1,000 over the one I found. At this point I had to ask myself, is $1,000 worth the extra hassle I may have to deal with in the future? In this case the answer was no. With that settled I left the agency and booked my own flight.
My experience with S Travel was not bad by any means. It has shown me that agencies do have a use, probably more than one, but until I find out how useful they actually are and I have the time on my hands to find a cheap ticket I'll stick with my computer for now. read more