The first time I called them, he did help me. Got here In a timely manner and fixed quickly. I have…read moresince called two more times for help and didn't get any help. The 2nd time I didn't get called until 8pm at night, said he ran behind on other jobs and straight up told me he didn't feel like coming out that late. I had already gotten someone to come look at it by then. It was winter, I couldn't keep waiting. I called again when my heat pump quit working mid Oct. Was told he'd call me. A couple days go by so I call back and was then told he was out of town but would be back the next day. So, I waited the extra day and again nothing. So, I went with a different company thank God and they fixed my heat within an hour. Still have not ever gotten a call back. Not a way to run a business at all. I'll never call them again. I told them I have 5 people in my home 2 being disabled and 1 being pregnant and never got a call. Ive been told by others too theyve had sinilar issues when calling this company. ​

The technician was very courteous and knowledgeable and very good at what he does. He answered all…read moreof my questions and provided options for me to consider on repairing my unit versus replacing it. His honesty and integrity did not go unnoticed.

Since the last review in 2013 this company was bought out by the Hughs. They installed two…read moremini-split system and replaced our oil furnace and added a heat pump system. They were great to work with and completed all the work on time. All of the techs that worked on these projects were very professional and nice people

(1)My Trane A/C unit, installed new 8/2012 by Total Tech LLC, did not work when turned on @ the end…read moreof 5/2013. I called Total Tech LLC for a yearly service @ informed A/C down; 5/31/2013 Total Tech LLC performed the routine yearly service & found that a 20 amp circuit breaker had tripped. I paid for the service call $95.40. (2)During the week of 7/7/2013, the A/C unit went down. The technician found that the system was "freezing-up" & needed to replace the "TXV" part, did not have it & was ordered from Texas; it arrived a week later, but the technician discovered that it was an incorrect part for the unit & would have to re-order a correct TXV. I didn't want to wait another week, so Total Tech LLC was able to locate the part in Beckley, WV, had it driven to Frankford, WV, (3) & installed the correct TXV part. Late that afternoon, the 20 amp circuit breaker tripped again, & I called the owner of Total Tech LLC, @ 5:00pm to get the technician back. (4)When he arrived at 6:15pm, he could not find anything wrong with the unit but said that he would be back on Tuesday, 7/22/2013 to replace the circuit breaker. I called Total Tech LLC on 7/22/2013 & the owner said "We think you need to get someone else." This system is under a ten (10) year warranty (parts and labor). The technician never came back, and I was billed $159.00 for after-hours overtime of one hour, and the system is still not working. (5)Well I did get "someone else" today, and the first problem noticed by the new air conditioning company was that the A/C unit was pulling 22 amps from a 20 amp circuit breaker causing the breaker to trip, which should have been addressed when the new unit was installed in 2012 by Total Tech LLC. So the new company installed a new 30 amp circuit breaker supplied by me; also found that the new "TXV sensing bulb" was incorrectly mounted by Total Tech LLC. The new company re-mounted & insulated the TXV; system working properly.

R&R Roofing put new gutters and leaf Guard up for us this summer. They did a great job and were…read moreeasy to work with. Had an issue afterwards and they came right back and addressed it. It's a father and son team and we recommend them highly.