I would love to leave a great review, because in the past Natural Bridge has always been fast and…read morereliable. But not this time, and I'm really disappointed. I called them on July 10th, when my ac unit motor started making a racket. Hot summer day, but I turned off the ac so I wouldn't do more damage. They came out quickly, listened to the noise, but that was all they did to diagnose it. They didn't remove the part or do any sort of inspection. It is an older unit, and they told me they were sure the blower motor had broken fan blades, and that if it wasn't replaced it would throw more blades and do even more damage. They went on to say that due to the age of the unit, it was unlikely they could find a replacement motor, and that I should just replace the entire hvac system. Well, we had been thinking of moving away from fuel oil, so he didn't have to push us too hard. He suggested a brand new York system with a heat pump, which would run us close to $7000. An expense we weren't prepared for, but thought we needed. He said that if we were his customers he could squeeze us in, adding to the push to get the new unit, and it would be 3-5 weeks. His secretary called to confirm our order, even sent us a photo copy of the specs of the unit we were getting. So far so good. But now we were without ac in the middle of July, so we purchased a large window unit to keep the living room cool, a $400 expense we figured would be good to have in case of future events. When 5 weeks came and went, I called them, just to see where we stood. We were doing ok with the window unit for the time being. But it was August and really warm. He said that most of the parts had come in, and he expected the last one next week, and we could get going. And then I never heard from them again. Just out of curiosity, and because we hadn't yet thought Natural Air would drop the ball, I called the Farmer's CoOp to ask about the blower motor. They found a perfectly good replacement in just a few hours, and scheduled me to install it the next day. The total for the blower motor and installation was $465, about what I paid for the window unit. And the old, noisy blower? Did it have broken blades? No, not at all. The bearings were just getting old, and it benefitted from the replacement. The ac worked fine after that and has served us well all summer, and now winter. It's been over 7 months since we ordered our brand new $7000 hvac unit that we didn't even need, and still no word from Natural Bridge. Not only didn't he do an inspection of the problem before diagnosing it incorrectly, but he left a customer hanging for months. He pressured us into spending thousands of dollars for no reason, then didn't even deliver on that sale. And I have no idea why, or how, we "fell through the cracks". I'm glad we did, because we saved thousands.

Natural Bridge Heating and AC, Replaced two 25 year old HVAC units at my…read morehome and converted one indoor Handler and replaced a second indoor handler, at a very competitive price. (I obtained four other Quotes from other contractors). Mr. Donny Shanks crew was very professional,highly knowledgeable and the workmanship Quality was top notch! I Highly recommend them for any of your Heating and Air Conditioning issues. Steve P. Buena Vista Va.

Highly recommend Chapman Plumbing, Heating & Air Conditioning in Covington. We had a main water…read moreline break at our home and they assessed the situation and responded immediately. Since the soil on our property has a significant amount of rock and slate, replacing the line was not a simple job but their team took the time to do it correctly rather than rushing through it. Holly was excellent throughout the process, communicating clearly at every step and making sure we understood what was being done. Chapman was the approved contractor through our HomeServe warranty and while it became clear that the water line ultimately needed full replacement, we felt confident in the work being performed. They also left the job site in good condition considering the extent of the excavation and repair. I would absolutely recommend Chapman for plumbing work and would not hesitate to call Holly again. Chapman Plumbing advertises emergency availability in Covington which matched our experience of their prompt response. Thanks, Chapman team!

We had an emergency plumbing issue and Chapmans was there the following day, took care of permits,…read moreinspection & had us fixed up in no time. We were shocked as we thought this would take much longer. Thanks so much to them! Holly is the absolute best to work with.

Since the last review in 2013 this company was bought out by the Hughs. They installed two…read moremini-split system and replaced our oil furnace and added a heat pump system. They were great to work with and completed all the work on time. All of the techs that worked on these projects were very professional and nice people

(1)My Trane A/C unit, installed new 8/2012 by Total Tech LLC, did not work when turned on @ the end…read moreof 5/2013. I called Total Tech LLC for a yearly service @ informed A/C down; 5/31/2013 Total Tech LLC performed the routine yearly service & found that a 20 amp circuit breaker had tripped. I paid for the service call $95.40. (2)During the week of 7/7/2013, the A/C unit went down. The technician found that the system was "freezing-up" & needed to replace the "TXV" part, did not have it & was ordered from Texas; it arrived a week later, but the technician discovered that it was an incorrect part for the unit & would have to re-order a correct TXV. I didn't want to wait another week, so Total Tech LLC was able to locate the part in Beckley, WV, had it driven to Frankford, WV, (3) & installed the correct TXV part. Late that afternoon, the 20 amp circuit breaker tripped again, & I called the owner of Total Tech LLC, @ 5:00pm to get the technician back. (4)When he arrived at 6:15pm, he could not find anything wrong with the unit but said that he would be back on Tuesday, 7/22/2013 to replace the circuit breaker. I called Total Tech LLC on 7/22/2013 & the owner said "We think you need to get someone else." This system is under a ten (10) year warranty (parts and labor). The technician never came back, and I was billed $159.00 for after-hours overtime of one hour, and the system is still not working. (5)Well I did get "someone else" today, and the first problem noticed by the new air conditioning company was that the A/C unit was pulling 22 amps from a 20 amp circuit breaker causing the breaker to trip, which should have been addressed when the new unit was installed in 2012 by Total Tech LLC. So the new company installed a new 30 amp circuit breaker supplied by me; also found that the new "TXV sensing bulb" was incorrectly mounted by Total Tech LLC. The new company re-mounted & insulated the TXV; system working properly.

The first time I called them, he did help me. Got here In a timely manner and fixed quickly. I have…read moresince called two more times for help and didn't get any help. The 2nd time I didn't get called until 8pm at night, said he ran behind on other jobs and straight up told me he didn't feel like coming out that late. I had already gotten someone to come look at it by then. It was winter, I couldn't keep waiting. I called again when my heat pump quit working mid Oct. Was told he'd call me. A couple days go by so I call back and was then told he was out of town but would be back the next day. So, I waited the extra day and again nothing. So, I went with a different company thank God and they fixed my heat within an hour. Still have not ever gotten a call back. Not a way to run a business at all. I'll never call them again. I told them I have 5 people in my home 2 being disabled and 1 being pregnant and never got a call. Ive been told by others too theyve had sinilar issues when calling this company. ​

The technician was very courteous and knowledgeable and very good at what he does. He answered all…read moreof my questions and provided options for me to consider on repairing my unit versus replacing it. His honesty and integrity did not go unnoticed.

I recently hired Waltons Tree Service LLC to drop 2 trees in my yard. Both times, their…read moreprofessionalism and quality of work were flawless!

I was looking for a company to come and clean my septic area. They did a wonderful job very…read moreprofessional. I would not hesitate to recommend sinks. I will use them again in the future. I recommend you use them too.

Not only did they respond quickly but they found a way to save our septic system, saving us…read morethousands of dollars. Kudos to the Sink brothers!

We had a driveway that was in sad shape and water coming in garage.Matt and Ben looked at made a…read morefew suggestions as to what could be done. The work has been completed and looks like a totally different driveway,not only did the fix drainage they widened the entrance .The entrance was so narrow that you had to do a sharp turn to come in. The entrance is now very easy to come in and out of with a wider berth. Give these two a call and I promise you will not be disappointed'