This is a mixed review . . . First I will give an overview, then I will review the customer…read moreservice, and lastly, I will review the technicians that have been to our home. Firstly, I have been a Windstream DSL and Land-line customer for many (20+) years. I signed up back in the day for a special lifetime price deal, my internet and phone service were supposed to stay the same price for life. I noticed some years ago, that the price kept creeping higher and higher, but I couldn't find my original contract, so now I am stuck with very high prices. It's so high, in fact, that sometimes I think about cancelling, and just sticking with my mobile phone, but in my rural area, the mobile signal is very poor, so I need the land-line and DSL internet (even though the internet isn't that fast, it's faster than a mobile phone with only one bar). Phone Customer Service . . . When you call the number for customer service, you used to get a local person that knew what they were talking about, and would get you fixed up. Now, you get some call center, probably in a foreign country, because they sometimes don't speak English very well, and don't always understand you. Sometimes you get someone who is able to create a trouble ticket for you, and sometimes you get someone who spends twenty minutes going round and round, and in the end says I'll transfer you to someone else that doesn't help you, or says that someone will return your call (they don't return the calls). Also if you call and get a recording and leave a message, they don't return your call either. It can be very frustrating. Lastly, I have been 100% satisfied with our two local technicians, Bob and Bobby (No relation). They have been out to our house to fix our internet and no dial tone problems three times in the last few months. They were always able to get things up and running on the day they arrive. The second to last visit, they told me that the wiring going into our home was the most likely culprit as to why we were having problems, so we rescheduled a day, at my convenience, where they would come out and do that. They arrived at or before the scheduled time, and got the job done, quickly and professionally. I have nothing but good things to say about Bob and Bobby, FIVE STARS to them . . . Cheers!! As for customer support . . . one star review . . . and a big fat Jeers!! There is lots of room for improvement in this company, and I hope that they get it together, because there isn't a lot of choice out here in the country for phone service.

I have never dealt with a company like Kinetic that has such poor customer service. When I…read moreoriginally ordered my new service I was billed twice for $67.30. My bank has written a letter that I have sent to Proof. com and also to Investigation. com. I am now told to contact my bank and treat this as a fraud charge. You have got to be kidding me!!!!

Chad the tech that came out yesterday and got me up and running was AMAZING, what started out as a…read moreminor repair ended up a full blown replacing wire, but he was amazing and polite and did a great job

My close relatives requested service, and they sat in the car for almost an hour. While they were…read moresitting outside waiting for them on a hot day.

We had Dave install an outdoor digital antenna and they did an excellent job. We now have all local…read morechannels in crystal clear HD quality! And, when conditions are right, we also get several OH, MI and NY channels. His wife, Diane, was very nice to deal with over the phone and they always returned my calls promptly. We are very happy with their service.

From the owner: Dave's Satellite and Communication is your local DISH Authorized retailer, serving the Tri-state…read morearea since 1984. We offer bundled services with DishNet, offering Television, Internet and Voice in one convenient, affordable package. Our goal is to offer customers professional and courteous service both before and after the sale. All installation and services are provided by employees of Dave's Satellite and Communications, backed by years of experience in the field. Visit our full-service showroom conveniently located just 4 miles south of I-90 in Erie, PA 16441 to meet the team, or call our office. Let us show you how DISH through Dave's Satellite and Communication can offer you the best value, service, and programming selection in high-definition.

Pricey but reliable & somewhat weird. So I have mixed feelings. I'm paying considerably more for…read moreservice than when I began with them towards the end of 2015. To start, I got what seemed like a very good price. After a year it rose somewhat. After two years it shot-up like Jack's beanstalk. I eliminated the DVR service & cut back my broadband to a lesser speed, to limit the price increase, which was still a lot anyway. But it's always on. I have a DirecTV dish in front of my house from a prior occupant. Maybe some day I'll switch to it for TV & just keep Armstrong for internet, But I know that with DirecTV, the slightest rain will disrupt the signal. Armstrong, has been nearly flawless. There are some channels I wish they offered & a whole bunch I could live without, but that's the same with any cable TV provider. What's weird, at least to me, are their "packages" or bundles of channels. I have an HD-pack that includes an assortment of certain channels in HD, which is sort of fine. There's also a Variety-pack that I don't have that costs twice as much as the HD-pack. The Variiety-pack is also a variety of un-related channels, such as kids channels & sports channels. At the time of this writing, I wish I had FoxSports2 for the Women's World Cup Soccer Games, but that's part of the Variety-pack, 90% of which I'll never watch. My history with other providers is more focused bundles, such as News & Sports pack, Movies pack etc. Armstrong seems to pick assorted random channells & combine them in packages, which may be their strategy to get a subscriber to have to buy more bundles to get all the channels they really want. Their customer service is decent. It's also all USA-based, which makes talking to them easier than with foreigners for technical issues like I've experienced with DirecTV. When needed, I've never had a problem getting someone out to the house & there's never been an extra fee for any on-site visit. I've also had no billing issues (except the price, which is a different issue). There's another local cable/internet provider I could join here, but their internet speed offerings don't compare to Armstrong & though they offer a better selection of TV channels, the internet has become more important than the TV at this point. So, I'm living with Armstrong, somewhat begrudgingly. (NOTE: I'd put here what I'm paying, but there will likely be another price increase soon, so there's no point)

I have had no electrical service since 6/6/2026 at my address. The electrical and internet cables…read moreare still down. They charged me on 6/29/2026 for internet services they are not provided. They hung up on me.

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

I've worked with Josh on several projects through three homes. Super reliable, professional, fair…read morepricing and a nice guy. Glad to know a business like his in the area.

I am very angry & disappointed with Direct TV. From the time I signed up with them until I…read morecancelled my subscription with them I had nothing but difficulty & was treated disrespectfully or just to say was not treated as a good customer. NEED I SAY MORE! SO BEWARE signing up with DIRECT TV!

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

After having service come out several times during the course of a month to no avail, I decided to…read moreget rid of them. They told me it was because I was in a multi-unit building. They broke a switch plate and used a wire from my DVD player because they didn't have it on hand. I now cannot find it. Since, I didn't have service for most of that most month, I am refusing to pay the bill. Almost a year later they are going to throw me in collections for it! After they damaged something in my home, came unprepared and after multiple visits never fixed it. Funny I have had Spectrum for almost a year without any problems and at least $10 cheaper a month for the same service!

From the owner: Get great quality phone and internet services with the help of GreatWave Communications in…read moreConneaut, OH. These professionals have a wide range of options to ensure they're meeting the needs of every client they serve. Get in touch today to learn more about the home and business services they have to offer. Offering both residential and commercial services, this company provides affordable telephone and internet services. If you're a business owner, trust them for reliable solutions to help streamline the workday and meet your clients' needs more quickly. This telecommunications company is trusted throughout Ashtabula County, so know that you can count on their knowledgeable team with your phone and internet needs. Turn to this local telephone and internet service provider for convenient and affordable service. Make the switch from your current provider and see an immediate difference in the service you receive. From phone and internet to television services, this business has it all in one place. There's even a GreatWave app that allows you to log in on your phone or mobile device to view or pay your bill on the go. Contact GreatWave Communications for the solutions you need. To learn more about the services they offer, visit their website or Facebook page. Call (440) 593-7140 today to speak with a member of their team about your phone and internet service needs. They look forward to hearing from you.

5Star service all the way around. Great experience with Huffman Information Technology Services…read more They mounted 3 TVs and the results are fantastic. Ashley the technician was punctual, professional, and made sure everything was perfectly level and secure. He was respectful of our space, cleaned up after the job, and explained everything clearly. The setup looks clean and polished--exactly what I was hoping for. We highly recommend him for anyone looking for reliable and high-quality services!

From the owner: We are a mobile IT and computer support company servicing Summit County and surrounding areas. We…read morespecialize in: building custom networks with Ethernet and Wi-Fi; designing / installing security camera systems; hanging your TV / projector & screen and setup your audio system; install and setup your video doorbell, smart thermostat, smart locks, speakers, displays, hubs, home security systems, cameras or other smart device. All for your home or business.

ABSOLUTELY THE WORST IN TERMS OF OVER BILLING, CUSTOMER SERVICE (no such THING here, Folks!) and…read moreALL things Related. I have NEVER ONCE NOT spent AT LEAST One Hour on Hold or on Call with some Rude person EVER EVER EVER!!! I had ACP discount Taken Away and am Disabled and they Removed it-now expect $250.00 payment while I'Re-apply' despite my Inquiry as toW T F??? Horrible! Horrible Monopoly! NEG

Adding addition review:…read more They threatened my family with Fraud Charges because THEIR service rep came to OUR house to see about updating our existing service. And SPECTRUM is the one charging US fraudulently with services we don't even receive. And the bill will be rising 30 more dollars. Which will almost take up one half of my monthly income. If anyone would like to see about starting a class action suit against this company, please contact me here(Facebook). Any Lawyers interest?