They gave me a problem upon the payment process making it very difficult to even stay to proceed with my scheduled massage session even though I successfully paid before the session. That should have been the first red flag as most legitimate spas ask for payment afterwards. I used my credit card to make the payment and the receptionist passed me along the POS machine to continue entering my information. Upon entering my PIN & phone number for receipt, I hand the POS machine back. Immediately the receptionist becomes agitated, irate and rude - starting to blame me for something I had no understanding of.. apparently she was having a hard time finding the transaction that I had just successfully made on the POS machine. Continued to tell me "what's my problem, this is MY machine.. what did you do" and I responded that I have a receipt in my phone (to have a digital copy & to save trees) but she kept telling me that I had to pay again as she cannot find the transaction for some reason. Now, I'm in IT so I sorta know how Android-based devices work - so taking literally 30 seconds.. I was able to use the POS machine to navigate to the "Transactions" icon & pull up my transaction, showing her that I was correct in my payment & they had in fact already charged my card & took my money. By this point I was completely stressed out after being called a liar, and overall treated very rudely - wanted to ask for a refund but they got these silver letters on their counter that reads "NO REFUNDS" - so I left without a massage and spent the time otherwise calling my bank for a chargeback to reallocate funds for a business that did not provide a service in return. Overall stressful upon arrival, included with the language & technical barrier was a big turn off and I will never go back. read more