I love Costco, but this is based on my latest visit. I ordered a whole pizza at the deli. I was…read moretold it would take 20 mins. They were swamped. It took over 40 mins and I was annoyed. However, the pizza and Cookie were really, really, really good. Next time I will plan better and pray for no lines.

I've been a loyal Costco Executive member since 2010. I've never experienced such poor customer…read moreservice. We came on a busy Saturday and purchased a few items when the one item we came looking for was unavailable. We were checked out by a very pleasant and cordial Daniel. As we were exiting, front end employee Francois pointed out we had 8 items and only 7 on our receipt. Instead of apologizing for the inconvenience and directing us to customer service to pay for the item that Daniel had forgotten, he asked us to identify each item in the cart on the receipt as he checked it off. He told us to go back to the self checkout lines were the cashier hurriedly checked us out for the one item (and took some information about the missed item and cashier, presumably for QA). We went back thru the exit and Francois double checked we had the second receipt. No one apologized for the inconvenience for Costco's mistake. Instead, they made us feel like WE did something wrong. Better customer service would have been to apologize for inconvenience and then make the ring up process for the missing item as quick and painless as possible.

Update to my previous review…read more The Good: parking is ample. Personel were very friendly. Difference? Without putting finger, perhaps the age of the people at the cafe. Today there were older people tending the cafe. While the other day they were younger with the personality of a fire hydrant. Today pizza choices were very abundant. The employees were on top of things. Pizza was piping hot. The Bad. The exit lines were long, but rolling. The Ugly: N/a

Absolutely poor customer service. I have now had multiple issues with Sam's Club. Most recent is my…read morewife who is on my account was unable to pick up order which was ordered through the app. I am primary on the account. After she found out she couldn't pick up because it had my name on the account my wife went inside and was told she was not on the account. I verified on the app my wife is on the account as complimentary membership. There was only one single item ordered for pick up and the employee or a manager could not pick up the phone and give me a call to verify order to release the item to my wife. The worst part is the employee who didn't release the item to begin with noted my account as if I picked up the item. I then had to drive up to the store to pick up item. Employees are trying to completely rely on technology and disregard customer service. It does not take much to verify customers information or pick up the phone for a single item. To top it off a second item that was supposed to be delivered by spark was miss delivered and spark employee stated they would have to call to get item replaced because it was delivered to the wrong address on another order. I am a plus member and Veteran.

The owner is awesome! I always like to shop here because you can find quality items for really…read morecheap prices.

From the owner: We are Killeen’s largest publicly accessible liquidation retailer…read more With a “little bit of everything”, you’ll want to shop here first and save! Toothpaste to toys, Holiday decor to home goods, we have it at a discount.

What a fun place. Staff took the time to explain how everything works and what they can do for the…read morecommunity and other business. Everything was organized and displayed very will a little tight to shop . Good selection

The best to do business with, great people and great products. They are stocked with the hottest…read moreitems and are honest about what sells

I'm part of a legal cannabis company that recently sold product to AWS. What I didn't know was that…read morethe owner (Raj Patel) is a shady individual who not only never paid my business for the products we delivered, he also never replied to any of my text or calls when I tried reaching out to him about settling payment. Not to mention he also began selling my product within his warehouse making profits off my product while he still hasn't settled his invoice. How does that happen? Has he ever heard of good business practices? He stole over $1,500 from my company in product and they've yet to settle the matter nor communicate when they'll pay what they owe. I also created a custom banner for my business that I setup in his warehouse for marketing purposes. When I tried to take it back because of his shady business practices he blocked me from retaining what belonged to me. In total this man (Raj Patel) owes me $1,800 for what he took from my company. I'd stay FARRRRR away from these guys.

Thank you to Tim from Automotive for replacing my car battery with a pleasant attitude. I went to a…read morecompetitor first before coming to Sam's and was told it would take 2hrs to change because replacing batteries on car is not their priorities. Tim saved the day and now I can continue running my errands with a peace of mind. Thank you Tim!

[REVIEW # 2,000! :D]…read more I'm pretty familiar with Sam's given we have one pretty close to home. So, being here and the need came up, it was a good thing it was conveniently on our way home. (It was sorta a last minute calling-and-audible thing in the car.) It was pretty crowded on a weekday afternoon, but we got lucky with parking. (Right up front!) We needed to get a few things for dinner (we were currently a dozen peeps packed in Big Bro's house for a few days) so bulk was the way to go. We found everything we needed, and with the scan and go option, checking out was at ease. We couldn't leave without making a stop at the café. Mom had her usual hotdog and drink combo, and I had my pizza and drink combo. What a bargain: less than $5 to feed us both! And it's not like they're snack sizes: they were meal sizes! FUNNY FACT: I finally found something smaller in Texas vs California. I was surprised as I expected it to be much bigger compared to the Sam's I normally go to. Great run! Good to know they're here. Will make another stop when that kinda need comes up again!