I cannot say enough positive things about this dental office! Right off the bat, the ladies at the…read morefront desk are incredibly nice and welcoming. There is a full coffee bar and your order gets taken before your appointment so your drink is ready right when you leave. The hygienist, Nikki, was the most sweet and caring person and made my first appointment incredible. She was very kind and explained the entire process to me, what she saw on the monitor, and why the treatment plan was recommended with opportunity for me to change if I wanted to. Dr.Derek was very nice as well and both were sensitive about my oral history as well as genuine with how we will move forward. This office puts every other dentist I've ever had to shame because Dr.C's office has the most competent and knowledgeable crew you will find in Washington. They even have products on hand you can buy like xylitol paste which saves a trip to the store. I'm excited for my next appointment!

Great care, staff is experienced . And they care about the patients. Non judgements about quality…read moreof teeth

This place is awful and will treat you like dirt, especially if you rely on medicaid. Both the…read morereceptionist and the clinic manager/owner were so rude. If you don't confirm your appt via text (which I didn't receive), they cancel the appt. Then, when you show up, there is no appt.

I went to Dr. Donna Shau back in 2014/2015. I hadn't been to the dentist in years due to a fear of…read moredentists complicated by dental treatments that were painful and unprofessional dentists. During one appt, Dr Shau was attempting to do three fillings on three different molars, top and bottom. Halfway through the process, she told me that they needed to be root canals instead of fillings BUT she just proceeded to do the fillings. and charged me $765. Here it is 5 years later and those molars are now having to be removed due to the fillings falling out and leaving my teeth weaker. Had she just done the root canals as she said it needed, I would still have those molars intact. DO NOT GO HERE!!!

The staff at Legacy Dental are so kind and transparent about the service you are receiving!…read more I have gone in for teeth cleanings and more! The dental assistants are super gentle and friendly! They truly care about patient knowledge on dental hygiene! The front office ladies are also super helpful! They are kind and will let you know upfront what your copay will be with insurance! I recently got my wisdom teeth extraction and Dr.Niblack and Mrs.Riley were able to answer all my worries and questions before the procedure! They were there every step of the way and reassured me through the process! I am healing up nicely from the procedure! I would highly recommend this dental practice to anyone looking for a new provider!

Been going here for a couple of years now and have nothing but great things to say. The staff at…read moreLegacy are gentle, genuine, and great at what they do! I've had a couple of filings replaced, a partial repaired, and exams/cleanings. Everything was explained, no surprises, and they are quick and efficient (no sitting in the chair for eternity waiting for someone). Love it, love it, love it!

Great office experience and great care quality, we have been here for multiple years, and more to…read morecome! We had wisdom teeth pulled root canal, cleanings, crowns and implants. They take good care of you and always follow up, if you have an emergency they always try to help in anyway they can. We give them 5/5

My husband went in with what we knew would be an extraction of 1 possible 2 teeth. The practice…read moretried to pad the bill with services that we not only didn't ask for but explicitly asked to be excluded. 3 Times I received a patient plan with those services attached and asking for the money upfront in spite of having insurance and unwillingness to understand the patient just wanted the problem alleviated and that future care will result in dentures for my husband. A week into this I received the "updated" plan with those services still included, the teeth not dealt with and the pain persisting. They seem more concerned with the almighty dollar instead of taking care of the patient to prevent possible infection or abscess while they try to convince us of services we have already said no to several times!

I was very disappointed with this dentistry clinic because they initially accepted my insurance. In…read morethe middle of my treatment they cancel their contract with my insurance but didn't communicate with several patients. At the end, I was charged way more than the agreed amount. I tried to talk and was ignored. I find this very unprofessional and unethical. Anything that we agree upon before the start of a treatment should be honored even if one of the parties decided to change terms at some point. Very very disappointed. I work very hard to pay all my bills in time, and to be caught with a "surpise" additional bill was not fair to me or any other patients that were in the same position.

This place is alright. Friendly front desk. Hygienist were OK and dentist was nice, but…read moreconversations were just a little awkward and neither my wife and I were ever comfortable. The more frustrating aspect is we got charged over $50 for a comprehensive exam because insurance only allows a comprehensive exam once every two years. But the previous comprehensive exam (done within the last two years) was done by a different dentist, so insurance would cover their compressive exam. They sent the wrong codes to insurance and they were adamant about us paying the fee. Pretty ridiculous, and frustrating because previous dentist we had for 5+ years, we never paid a dime. The lack of attention with insurance codes and burdening their client is disappointing and we will be going somewhere else now.

I've had exceptional dental work done here. Just had two permanent caps put in, and am very happy…read morewith the results. They also took the time to make sure the results would last, which I highly appreciate!!

The people here are very kind and efficient at the job they perform. Holly, my hygienist, was…read moreawesome and had great energy despite it being the end of her day. The doctor I saw, Mr. Osborne (awesome name) was also pretty nice, and did my exam quickly. The front desk clerk who's name I forgot to ask for also had very good communication skills despite being under pressure. Im looking forward to coming back!

Love this place. Dr is the best-a perfectionist. The staff is professional and friendly. Highly…read morerecommend Ed.

Double the estimate and still charged me for an office visit when I told them no. Find an honest…read moredentist

Traveling thru Coeur D'Alene as a Canadian reached out to local Dental offices seeking help in…read moredealing with intense pain Not only did they answer the phone late on this Friday afternoon the staff stayed late to accommodate and remedy my dental emergency !! Outstanding customer service Stong work Post Falls Family Dentai 5 out 5 stars Kelly McCabe Trail BC Canada

Just moved to the area and needed a new dentist. This dental office is great! Carli was my…read morehygienist and did a great job explaining everything and being really thorough with my cleaning. 10/10 recommend.