RUN FROM SUPERIOR PLUS PROPANE!!! They are absolutely horrible. Can't care less for their customers. I miss Rymes and their personal customer services and delivery. Unfortunately, they were bought by this lazy and slow service company called SUPERIOR PLUS PROPANE. I used Rymes for over a decade and miss their outstanding full service. They were so reliable, every single professional was extremely knowledgeable, experienced with an outstanding customer service. Since Superior Plus Propane took over, there is NOTHING SUPERIOR about them! It immediately downgraded to INFERIOR SERVICES and care for their customers. We have a brand-new furnace that we bought with them, and it has already stopped working 4 times!!! We were told that there is a part that needs replacement and NOTHING IS DONE!!! My husband has been calling them to ask when the part is going to arrive, but they never call us back OR CARE TO GIVE US AN UPDATE on the status of where things are or when the part will arrive. Two weeks ago, our furnace failed on the weekend, and we had to pay close to $600 for a third-party suggested BY SUPERIOR to come to the house!!!! PLEASE BUILD YOUR CASE AND GET A LAWYER! That's my next step if they don't show up to our house in the next few days with the part they know it needs to get replaced. I am done paying hundreds of dollars for a quick fix. No one deserves to be left in the cold in New England because of their total lack of care, urgency and unprofessionalism. RUN FROM SUPERIOR PLUS PROPANE!!!! read more