Worst customer service in my four years of living in Cambridge. So bad, it's amusing rather than upsetting. :) Avoid at all costs, particularly the rude, condescending and incompetent "supervisor" called Ross. Trying to get him to talk to me about an error another staff member (inadvertently) made during my purchase could have been a Monty Python sketch.
-- Yes, there is an error on your receipt.
-- No, I don't see what is there to explain.
Topped beautifully by:
-- What, was I supposed to pause lunching for your two pounds?
Had a blast. Especially enjoyed communicating through another staff member for about 20 min, as Ross couldn't be bothered to emerge in person. Instead, he kept delegating a very sweet (and understandably confused) young salesperson to tell me to bugger off. When I asked about a better time to come back, I was told to try tomorrow.
The staff looked mortified and kept apologizing, though they did nothing wrong. Needless to say, the wait was totally worth finally getting to meet this guy. Discussion proceeded along the lines of "Could you help me understand this receipt?" - "What is there to understand? It's just entered wrongly!". Priceless -- might even organize groups to go for professional incompetence viewings. Thanks, Ryman! Would love to hear how this "supervisor" actually landed the job. read more