This was mine and my sister's favorite hotel in NZ. I think we stayed in eight different ones total including both the North and South Island the whole month we were in NZ. We stayed here two nights Feb 13 and 14th. Jimmy was very helpful from the start and friendly. He was exceptionally quick with acquiring a converter for us, as well as setting up a slot for a local escape room at our request. He even provided directions for us! I am very impressed with the hospitality and customer service I received at this hotel. The United States can learn a lot from the New Zealanders with the excellent, expeditious, efficient and courteous service they provide in their hotels! I kid you not, the moment I called from my room for something, Jimmy or another staff member was there in less than a minute!! Our small, tedious and not so urgent requests were always treated with the utmost importance and with promptness and ALWAYS with a smile and kindness. This does not escape my gratitude and I am truly thankful and appreciative of such awesome treatment from Jimmy and the rest of your staff. Adam at the front desk reception was very kind and helpful as well with entertaining our question as to why Windy Wellington is always so windy! I highly recommend this hotel as you will not be disappointed with the comforts, cleanliness, looks and treatment you receive while you are in Wellington. Stay here for a warm, windy Wellington welcome!! The rooms are spacious and nicely decorated and comfortable. Ours included a small kitchenette with a stove top, microwave, plates, utensils etc and a small fridge and sink. Also most importantly an in room safe to secure your valuables. Not to mention the HILARIOUS writings on the toiletries!! read more