I'm deeply frustrated with this clinic and I'm so glad I switched. First off, they told me that…read morethey don't take my insurance and I had to pay out of pocket. That's fine, not everyone is in network, but the way they said it made me think that I have zero fertility coverage, not just that they specifically aren't covered (the clinic I switched to DOES accept my insurance). I should have checked with my insurance but they definitely should have been more clear. Anyway, so every time I had an appointment I checked out at the front desk and asked what we owe. My intention was to pay out of pocket as we went, every single time. Yet after my first and only failed IUI, we were told we had a surprise $700 bill. I repeatedly asked to speak with the finance team that never called me back. Also, after the failed IUI, I didn't get a SINGLE phone call or message in the portal indicating sympathy. Nothing whatsoever, just something to the effect of "let us know when you want to come in again". We pay thousands of dollars out of pocket and you can't leave one voicemail saying we're so sorry this didn't work? Nothing?! And instead just "hey you owe us another $700" I'll leave a single star because their front desk person seemed nice.

Dr. Gocial was very professional and helpful, but the clinic lies and is unethical in its billing…read morepractices. Regardless of what they tell you you will owe or what is covered by insurance, do not believe them. Get absolutely everything pre approved in writing down to individual tests and visits even when they tell you they are covered because they will fall back on a general waiver they force you to sign at the beginning. They take no responsibility in providing accurate cost estimates and will absolutely blame you for their lies. We were told that we would have no costs for a given cycle and even with insurance coverage for the procedure, they claimed that we should have known that they were not contracted by the insurance provider for the specific treatment. When we asked for the contract details, which would have been the only way to know this in advance and determine that their guidance was wrong, they refused and said it was private. So their position is that even if they tell us something wrong and provide a service they are not contracted to provide, it is on us to know the truth they refuse to disclose and because we signed a waiver, they can charge us anything they want. Do not go to this clinic. If you do, don't trust any numbers they say or quote. And get ready for the most irresponsible and unprofessional example of exploiting patients.

I've been to Dr. Lee here three times now (annually) and it's always been an easy, high quality…read morevisit. Everyone is very nice, from the lady at the front desk to the nurse. Quick check in process. Short wait- I was called back probably 5-10 minutes after I arrived. Dr. Lee is always polite and concise. She explained everything was doing and she was patient with my questions (even if unrelated). She was friendly and created some small talk to relax me during my visit. I was at the office for about 40 minutes from start to finish. I would highly recommend Dr. Lee!

Whoever the front desk lady was who was working on October 1st around 1 pm was probably the nicest…read moreperson I've ever came across. From the second I walked in she was so welcoming & sweet. She made the whole process of checking in, & taking my vitals dare I say enjoyable. She made my whole day with her positive energy. (Wish I would've gotten her name). Francesca Dogias was also great & super helpful with all my questions. It was a great experience all the way around.

Dr.Wu is a consummate professional. I have been her patient for decades and have always been…read moreimpressed with her expertise and caring nature. She answers all questions and is patient as well as reassuring. Her care has exceeded my expectations.

I was very excited to find this location, as I have just moved to center city and know how hard it…read morecan be to find a good OBGYN. On google, it is a 5-star office, so I called right away to set up a New Patient appoint. The first few times the line was busy which was no big deal, and the 4th time I was able to get in touch. After advising I just wanted to set up an appointment, the response I received was "2nd week of June" No acknowledgement what so ever. As most women know, it is normal to have to wait it out with getting into a new office, so I would have had no problem waitIng that long- as I am luckily in no rush to see a doctor. However, the fact that she didn't feel the need to be a little more welcoming nor personable, I will continue my search for a friendlier office.

I scheduled an appointment and waited five months for availability with a specific doctor due to…read moretheir positive reviews. I was willing to wait because I believed the quality of care would justify the delay. However, the day before my appointment the office cancelled it, even though the office was open that day, and no one contacted me to reschedule. After waiting two days without any communication, I began calling the office daily. Four days later, I finally reached someone at their scheduling call center, who informed me that my appointment had already been rescheduled without anyone contacting me to confirm whether the new date or time worked for me. Not only was the appointment moved without my consent, but they also changed the provider, despite the fact that I had specifically requested a particular doctor based on my medical needs. This lack of communication and disregard for patient preferences was extremely unprofessional. To make matters worse, the new appointment was scheduled two months after the original date, even though the cancellation was initiated by the office. Given that I had already waited five months, this level of disorganization and poor patient care is unacceptable. The overall experience reflected a very low standard of care and professionalism. I would not recommend this location to others.

When I was pregnant they wanted to see me every month at least but just trying to make an…read moreappointment for my annual exam and I'm unable to get through to a human. Sat on hold for 30 minutes and got so frustrated I hung up. They play a hold message over and over about how you can schedule your appointment via their app but when I tried that it told me it couldn't be scheduled online and I had to call. Thinking of switching to a practice I can actually get ahold of.

Dr pushed specific procedures that are against my religion and preceded to go against my wishes as…read morea patient and against my beliefs!!!! Unprofessional through and through! Do not go.

This was my first visit to this location. I see Dr. Lackritz and previously went to the Spring…read moreGarden location. Due to impossibility scheduling, I landed on this location to not delay my annual by months. Scheduling - inconvenient. They have the MyChartJefferson, but I would go in every single morning around 7 am and click every single day that is available on the calendar, and every single day it was unavailable. I played that game for a month. Finally I messaged them on MyChart and they got me scheduled, but each year scheduling seems to be difficult. My appointment keeps getting pushed back 2 months + past my annual, but it is what it is - American Healthcare. Dr. Lackritz is great, the best GYN I've had in a while and why I continue to return to see her. I had a relatively smooth experience at this location. When you enter on the ground floor they check you in, and give you a paper and direct you downstairs. I arrived 15 minutes prior to my appointment, and was seen appx 15 minutes after my appointment time, annoying but relatively typical of healthcare in the states. Fingers crossed for a better scheduling experience next year, but we shall see!

I see a lot of reviews about how long the wait is, but I want to describe my experience of the long…read morewait and exactly why I think it was both important and the sign of a good Doctor. My first appointment I waited for quite a while, but then the Doctor came in to see me and paid me her complete undivided attention for almost an hour. After 10 years of seeing doctors who don't see or hear me, it was well worth the wait to feel so confident that someone was listening. And she listened, and then she helped. I've been back for a few visits and a procedure since and the care just keeps getting better- the folks in the office are so very friendly and kind while you wait, and everyone along the journey from waiting room to exam room treated me like they know me and care about my wellbeing. Dr. Beausang specifically has such an excellent bedside manner, always so attentive and really listening to what I'm saying and needing. She's given me a renewed hope and confidence that there are doctors out there who are willing to hear a patients self-advocacy and collaborate on the quality care they need, and who show up for their patients when they're in need. I would give the practice 5/5, 10/10, 100%, and am happy to wait a little bit longer if it means getting real care!

Seems like they have the same issue I posted last year. I love the doctor, he's great ( and also…read moreapologized for the delay) -- but my time is really hard to come by and I might honestly have to find a new doctor. The staff is friendly, the doctor is great.. but I did not get out of my 9:45am appointment until 11:50am because it took me 45 minutes to get seen by the student and another roughly 30 to be seen by my doctor. I think it's time to start looking around :( really love the doc and staff though

I would Steer clear…read more For whatever reason, Dr. Mona Shangold really really wants you on the pill. I had a terrible experience with her a few years ago that resulted in a heated discussion to say the least, and I never went back. The office was pretty old and decrepit, too. Take your uterus elsewhere, ladies!

I had no idea so many other people have had the same experiences i have with "doctor" shangold…read more... She's a terrible human being who pushes pills and mis-diagnoses patients to make extra $$$. She told me i had pre-cancerous cells and had me do tons of labwork ($$$$$$) then said i was all better. Also they do not give courtesy calls for your results. What if i don't own a pc to check my results? You cant just call me and leave me a voicemail?? Ugh. Go somewhere else. Planned parenthood is even a vacation resort compared to this failure of a person/staff. Not to mention the office is a crackhouse.

My mom has been Dr. Abdul-Rahman's patient for years and she has been absolutely wonderful…read more Scheduling is always fast and easy and my mom said she never had to wait long to be seen. My mom's English is limited and requested Dr. Abdul-Rahman call me whenever important information needs to be relayed. Dr. Abdul-Rahman has always called me personally to update me on my mom's progress after every important visit (with her consent of course) and has always been patient in answering all of my questions and concerns. This is truly a luxury nowadays as I can never get a hold of my own doctor and can only communicate information through her receptionist and sometimes NP. My mom had an issue a few years where she needed repeat imaging but her PCP misread her chart and told her she did not need it. I called Dr. Rahman and she immediately answered her phone and offered to send the script for the imaging if we cannot work it out with the PCP. I'm so appreciative of her time and patience. I really wished she could be my doctor but unfortunately she is not covered under my insurance. I highly recommend her!

The reviews that say that she doesn't have staff are correct but I'm not going to let that…read moredetermine what I think is very good care. Dr. Abdul-Rahman is extremely attentive and takes time to explain everything in detail for a layperson. I've never felt more informed. It is a little weird that there's no staff, and I took away 1- 1/2 stars for not being able to easily get in touch with her and the glitchy app (I'm assuming because she doesn't have a hospital affiliation is why she's not on the more robust (MyJefferson) portal).

The negative reviews scared me, so I had to share my experience for someone who might be having the…read moresame worry. IUD insertion experience, no insurance: I had a flawless experience from start to finish. First, there were two volunteers in front of the door who ushered me inside. A protester was outside and one of the volunteers put her arms around me and swept me inside so kindly and quickly to avoid him. The service at the desk was excellent -- I did not need to provide any paperwork to prove my income or household size -- I simply wrote down my monthly income and living expenses on a piece of paper and passed it back to the employee with no questions asked. I paid without insurance and personally qualified for about 90% off the standard charge. The office, bathroom, waiting room, and examination rooms were all very clean, bright, and pleasant. I spent no time at all in the waiting room -- I was called to be seen as soon as I collected my urine sample. The bathroom was a large, single gender-neutral bathroom and I was able to put my urine sample in a box right there in the bathroom. The nurse that inserted my IUD was wonderful, kind, and comforting. She gave me all the information I needed and answered all of my questions. She talked me through everything that would happen during the procedure ahead of time and again as each step was happening. She also showed me all of the tools she used. The insertion took less than 10 minutes and was 99% pain-free (briefly felt like period cramps.) I was given ibuprofen and cervical numbing at no extra charge. I was given privacy and was able to leave the room at my leisure once it was over -- I was invited to take my time to stay and rest if needed. I was given a water bottle and pads at no cost. I did not have to check out when I left. The volunteers at the door greeted me on my way out, and once again shielded me from the protesters. A woman walked with me all the way to the end of the block. (I gave her a hug -- she was an angel.) I was blown away by how easy my experience was and how kind the employees and volunteers were. I will be donating to Planned Parenthood for the rest of my life. I am so grateful for their services. Access to this birth control has the potential to prevent an abortion or a birth that I cannot afford. Please promote education about PP's services and the ways that they help prevent abortions and save women's lives. Thank you Planned Parenthood staff! Peace and love!

I made an appointment for my cousin to be seen. She is a first time mom. There was not any notice…read moreabout not allowing anyone in the room with her. That is very frustrating because we had no idea and I was left stranded outside until she was done. Her appointment was for 2:00 pm she wasn't seen until 3 pm with no one in the waiting room. No one talked to her about anything or any tips or advice. They informed her she was too early and she came for no reason because the ultrasound wouldn't show anything. This is very ridiculous and unprofessional behavior.

Love the Nurse Practitioner here. Kind empathic and professional !…read moreShe took such good care of me during my pregnancy!

Had an overall weird feeling about this place. Only went here because everything around me was…read morebooked and my issue presented as a possible medical emergency. Just a combination of little factors made it feel not 100% legit. 5% up charge for cc fees, so make sure to bring a debit card I guess. Have never experienced that one before at a doctor's office. Not everyone can afford to pay $350+ out of pocket. TINY location with office that stayed open for my consultation. I overheard staff talking about other patients because the location is so tiny there was really no other possibility. Did not remind me to drink water, I have had an ultrasound before but had completely forgotten until I got to the office and started chugging. Then the tech was upset, which I'd totally understand, if they made a point of reminding you when you book the appointment. They acted like my issue was related to me not knowing what ovulation feels like. Or an etopic pregnancy, not what was going on with me. I also felt like I was being sl*t shamed for using condoms as a primary form of birth control as they somehow cause etopic pregnancy(???) I could not wait to get out of here.