Right now I should be grieving my mother, not writing a review... but what our family experienced feels too serious not to share, in the hope that no other family has to go through the same pain.
When our mother passed away, our family contacted Ryan Funeral Home in Calumet, Michigan. The owner was known to relatives in town, and as family traveling in from out of state, we trusted that local connection and believed our mother would be in caring, professional hands during a very vulnerable time.
Ryan Funeral Home picked our mother up from the hospital and she was placed in their care. Because several of us were still arranging travel, we scheduled a group call with Tim Ryan to discuss next steps. Losing a loved one suddenly is overwhelming, and we were relying on guidance. When our father passed, another funeral home gently led us through the process, so we assumed we would receive similar support -- especially since our mother wished to be cremated, a process none of us had navigated before.
Unfortunately, the interaction fell apart immediately. When the call began, before offering condolences or explaining the process, Tim Ryan stated: "I knew your mom and I know she didn't have any money -- are you planning to pay me for my services?" Shocked, my brother asked him to repeat it, and he responded, "I'm asking if someone is bringing a checkbook?!"
This assumption about our mother and our family's ability to pay was deeply inappropriate and upsetting. As a Filipino/brown family navigating loss in a very white community, the comment carried additional weight and felt rooted in assumptions no grieving family should have to face. We ended the call shaken and uncomfortable that our mother remained in his care.
We quickly contacted Erickson Crowley Funeral Home for guidance. They expressed sincere condolences and helped us arrange a transfer. During this process, we learned troubling information about how our mother had been cared for in the days following her passing. No embalming had been offered and Ryan Funeral home does not have refrigeration, which left us extremely distressed about the conditions in which she had been held. We were warned decomposition had already begun.
When Ethan from Erickson Crowley picked our mother up, he treated her and our family with kindness, compassion and professionalism. He explained that because several days had passed without proper preservation, if we wished to say goodbye in person we would need to do so immediately and be prepared for the realities of seeing her several days after death. One of my brothers and his family had to drop everything, pull their children from school, and drive from Wisconsin right away. No family should have to face that kind of rushed and painful situation due to earlier handling.
During the transfer process, Tim Ryan was only focused on whether he would be paid for services rendered. After the transfer, we also learned that key information had not been properly communicated and paperwork required for the death certificate process had not yet been completed. Tim had only jotted a few, lazy notes that were passed along, scribbled on a loose sheet of paper, leaving the new funeral director to sort out what little he had done for the $700 he was demanding.
This experience caused our family unnecessary distress during an already heartbreaking time. Our mother deserved dignity, care, and professionalism. Instead, we were left feeling that compassion and procedural responsibility were missing when we needed them most.
In stark contrast, Erickson Crowley Funeral Home treated our mother with respect and guided us through every step with clarity and humanity. Families navigating loss deserve that level of care.
For the record we paid Ericksons bill for service IN FULL (no payment plan) as intended. This was never about the finances. However, Tim's urgency about payment has inspired an equal urgency in myself... to ensure this entire experience is reviewed by the appropriate licensing authorities and no family every experiences such a horrible situation again. read more