I called Paul @ RV Here Yet BC in May 2020 to reserve an RV for Aug 2020. I gave him all the details such as dates, the campground we were to be staying at along with the site number, our names, and I emailed him the requested amount to hold the unit.
In July I contacted him to ask a few questions and he told me he didn't have me booked. He had double booked his unit. After a lot of going back and forth, repeating my name, campground, and dates numerous times he finally got things sorted out.
The day we are travelling to the campground he phones asking what site number we are in. Normally this wouldn't bother me but because I spent an hour on the phone with him a couple of weeks prior when he didn't have us booked and I had to relay our information to him over and over again I was a bit irritated. Get your shit together Paul! Maybe write things down or something.
Finally we get to the campground and Paul is there just finishing setting up the unit. It was an older trailer but looked like it would suit our needs for our 7 day stay.
The step to get into the RV was broken. There was supposed to be 2 steps but I guess the bottom one broke because there was only 1. It was a big step to get in an out of the unit. Thankfully my elderly mother in law didn't hurt herself.
Paul had stated the trailer had 3 bunks. In actuality it only had 2. The 3rd was a piece of foam placed on the floor under the 2 bunks in what is meant for storage space.
The queen bed was not a proper mattress. It was an older piece of foam with a thin foam mattress topper on top. When you lay on it both sides go up and push you into the centre of the bed. My husband and I are still experiencing excruciating back pain from this bed.
The pilot light in the RV kept going out making it difficult for our family of 5 to shower and do dishes.
All the dishes provided in the unit are plastic dollar store crap so you are unable to use the microwave.
Once we got home and got settled I reached out to Paul explaining that the queen bed had caused my husband and I excruciating back pain. I also expressed that I felt the unit wasn't up to par and requested compensation from him.
After he told me that he had replaced the queen foam 18 months ago and no one else has ever complained he denied my request for compensation.
We will never rent from Paul again. read more