I love Rutter's and have had a great experience in some tief the other locations, but this one was actually awful. I ordered a large chili with cheese and two cheese and pepperoni tornados. I DID NOT RECEIVE EITHER OF THOSE ITEMS. They had run out of chili and I was okay with that, that isn't the problem. I asked if they could give me more of the cheese and pepperoni tornados to make up for it and they said yes and this made me feel better about them not having the chili. I ended up with four tornados, but none of them had a single piece of pepperoni in them. I was given four tornados that I didn't ask for. I paid $10 for four tornados that were different from the ones I had originally asked for. Multiple of my friends that were with me also ordered the cheese and pepperoni tornados but they actually got theirs and the other things that they actually ordered. One of my friends who also ordered the cheese and pepperoni tornados somehow received an egg roll instead. I don't know if there was confusion on what containers the tornados were put in or if someone forget which batch they were making or what but again I paid $10 for specific items and received none of them. I couldn't have been more disappointed. read more