Has been our dentist for over 4 years and has always had openings when needed---now that the office…read morehas expanded Middletown Dental Care seems like there is so much more availability. Well staffed with dentist, hygienists, and staff. Highly recommended.

Dr. Christian is wonderful. However, the billing department is not. They submit claims to my…read moreinsurance with incorrect dates and incorrect codes resulting in nonpayment for the services. My insurance company suggested I ask them to submit corrected claims, so I've called Kinjal several times to straighten this out, but I can't get her on the phone. I keep getting bills via text message and I want to resolve these issues, but customer service is very poor. We're thinking about leaving this practice.

I have been receiving my dental care from this group for over 10 years. The staff and healthcare…read moreprofessionals make the visit a pleasure. Walking into the office you will immediately fell the warmth and care from the in-take staff. The lobby is clean and always well organized. Next, as you enter the care bay, you will once again see the high quality of cleanliness and organization. Their equipment are modern and the staff is very knowledgeable. My hygienist is very skillful and caring. She takes the time to listen to my concerns and always willing to provide excellent guidance. After my cleaning session, my teeth always feel clean. And she sends me away equip with the skills and knowledge to continue caring for my dental hygiene. The support staff always reach out with reminders about upcoming appointments and are always willing to accommodate changes to fit busy schedules. I highly recommend this office for your dental care.

To be honest my teeth weren't in great condition. I went into the Millsboro office and was greeted…read moreby a super nice and friendly assistant. Not sure she was at all confident in her position there, as she seemed a bit hesitant to get things going, more friendly chit chat. Time for scan of my mouth, and she couldn't get it to work. She tried over and over with no avail and was super apologetic, but obviously she had no idea what she was doing with the scanner, she just knew to stand me in front of it and push a button. She was almost in panic mode when someone walked by and she said she needed help. Their response was, "Oh, it's broken, they are supposed to fix it soon." So back to the chair we went where she fiddled with my mouth. After a bit she went and checked and they said the scanner was fixed, so I went and had that done. Eventually this female dentist came in and looked in my mouth, she never so much as touched me and then looked at the scan and other info they had on me and she said there wasn't anything she could do for me, that I should go get my teeth extracted and come back and she'd give me dentures! WTH? She told me to make an appointment with an oral surgeon now because it takes a long time to get an appointment. She got up and left. She wasn't with me for more than 5 minutes! She never discussed any concerns I had, she just left me hanging. Who ever said I wanted my teeth pulled and not repaired? Who said I would want dentures? Other options? I thought she must be having a really bad day! This cost me $350! I left there thinking what the hell just happened? Believe me when I say I was sure I would NEVER be returning to that office! I had just been robbed for $350! Incompetent, but lovely assistant, broken down equipment and the WORST exam I've ever had! Is this is so unacceptable! I'm giving this office a -10! Sussex county is known for their extremely expensive, can't get an appointment dentists, and I strongly say do yourself a favor and drive north.

liars complete and total liars. said they took my insurance but had to pay a 176 fee to be seen for…read moreemergency. they didnt handle the emergency. and wanted over 800 to have my tooth extracted. they obviously lied about being in network and want me to pay $800 to have a tooth extracted. when my in network insurance provider charge would be 0. and on top of that they never extracted my painful tooth.

Their kindness is superficial. And the dentist is condescending, and arrogant. They are more…read moreconcerned with the bottom line than working with their client in times of need.

Switched to them for Evening and weekend hours and closer to home. Evening and weekend hours are…read moreadvertised but very limited. They charge more than the dental plan pays while 2 other dentists I have been to accept what my dental plan pays.

I'm very thankful to the staff at DSC. I've been going there for abt 2 yrs, and I've not had a…read moresingle bad experience. To be honest, I've actually given them reasons to be frustrated at times, by rescheduling appts, and not always doing the simple preventative care they ask of me. Everyone is in business to make money, but these folk also show care for their clients -- these 2 paradigms are not mutually exclusive, and their great service is a testament to that. Michael B.

The only reason it isn't 5 is because of the availability but most dentists are this way…read more Dr. Brights is by far the best dentist since 2006! I was getting anxiety before going at other places but Dr. Brights hygienists are gentle and truly care if your comfortable or not. The staff is excellent! If you have been nervous in the past, go here because they are very very very good! Thanks for renewing my faith that there are great dentists.

Being the type of person that hates spending $$$$ on the dentist, and being surprised at the bill…read morefor service, this place has been really good to me. The cost is always close to what I was quoted, even some services they spoke on the phone with my ins for me. Super nice dentists, even when I was stressing getting a tooth pulled. My only complaint is they don't accept Carecredit or I would have had a ton more work done already.

If I could give zero stars, I would. This office made a serious mistake on my account after I…read moreclearly informed them that I no longer had private insurance through my job because I was laid off and now have Medicaid. Despite providing this information, they continued billing my former private insurance and ignored my Medicaid coverage. As a result, I was left with an incorrect balance of $250 even though the billing error was entirely on their part. They have since refused to see me or my 16-year-old daughter, even though they accept my Medicaid plan. Every attempt I've made to schedule an appointment has been met with rudeness and unprofessionalism, especially from Jessica, who repeatedly hangs up the phone when I call once she realized it's me she don't want to answer my questions she keep saying "goodbye". This experience has been extremely disappointing and unprofessional. Patients should not be denied care due to office errors or poor billing practices. I truly hope management reviews their staff conduct and billing procedures immediately. I am now filing a Complaint to the State Department of Health / Medical Board and the Medicaid and/or Insurance Commissioner for refusal of care and improper billing practices. Someone needs to be held accountable .

Worst experience from a dentist's office ever. Over $3k in bills last year, one being my…read moredaughter's first filling, now they want $700 to fix the cavity they did. They claim the tooth is decaying - but how can this be? Sounds like they didn't properly prepare the tooth for the filing. When I called I also mention myself fearing to return because I didn't trust them...my last filing (first in 40 years) was done in March, the filing fused two of my teeth together. They said it has been too long so I have to pay for them to fix their mistake. What a sham; I feel betrayed, cheated and my call with them ending by them telling me, "We're a business", you must understand. I understand they care more about their business than their customer's teeth.

Only giving 2 stars due to the helpfulness/kindness of the front desk (Bree) and dental assistants…read more I am new to this practice and a very anxious dental patient so had it not been for the nurses I would have felt very uncomfortable/unseen as a person in the chair. I found Dr. Redden's bedside manner to be very poor. I was never asked if I was okay during multiple cavity fillings or explained the process of anything she was doing/what to expect or after care. She appeared to be much more focused on her conversation with the assistant than she was making me feel seen/comfortable. She was pretty much out of the room before the chair was raised and I caught my bearings. It was all very unprofessional. I will not be returning.

From the owner: Westown Dental of Middletown is a brand new, state of the art dental office that provides dental…read moretreatment to patients of all ages. We have several general dentists and a pediatric dentist available to serve your entire family. We even offer orthodontic/braces and clear aligner options. We are truly an all in one solution for our patients. Unlike most dentists in the MOT area, we work with DE Medicaid for children and adults and are in network with most dental insurance providers. If you don't have dental insurance, we have you covered with our Westown Smiles Plan that provides it's members with Free X-Rays and select cleanings, along with further discounts on any dental treatment you may need. We offer monthly payment plans also.

Dr. Nwokolo owner and Dentist is Amazing! She brings calm to young patients and helps parents…read moreunderstand their options very well! I consistently refer her!

There has never been a long wait to see the dentist or my hygienist. Dr. Nwokolo listens when you…read moreexpress your concerns. And the office is State of the art in technology.

I was welcomed with a smile as soon as I opened the door. The entire staff is professional and…read morepersonable as is Dr. Uram, who is also quick with a smile that can't help but put you at ease. This is my second year signing up for their in-office insurance plan, which is well worth the cost for the peace of mind it offers.

From the owner: Middletown is known for its distinctly small town feel, and you’ll see those values reflected in…read morehow we treat our patients. We listen. We care. We learn what’s important to you. We remember the little things others forget. Our down-to-earth smile team is friendly, fun, and compassionate. We strive to not only provide you with exceptional care, but also to give you and your family an experience worth remembering. We look forward to meeting you!

Dr. Copes is the best Pediatric Dentist around, He and his staff are friendly, helpful, and most…read moreimportanly caring. My child has been going here since he was 2. On a couple of occasions we had to get emergency same day appts and we were squeezed in without hesitation. I highly recommend his practice.

Dr. Eric is great. We've really had a good experience with our first pediatric dentist. The office…read moreis clean & kid friendly. Dr. Eric always answers any question, and invites any questions each visit. Always on time as well. My kids love (or certainly don't mind) going to the dentist because of Silly Smiles