Truly impressed by the speed of delivery...today was the anniversary of a huge loss in a friends' family, so I wanted to support quickly--and Ruth's Roses delivered this gorgeous arrangement within a few hours to the memorial. I highly recommend their services and I will definitely be utilizing them again. Thank y'all so much for the beautiful flowers and attentive service!! read more

Ruth's Roses - Charm & Comfort flower arrangement. Very pleased with the delivery and how beautifully put together it was :) - Floral Designers Near Me

Absolutely disappointed and furious with this so called flower shop. I ordered a special arrangement for my wife's 50th birthday -- a huge milestone -- and I wanted something that would WOW her and everyone at her office. Instead, what was delivered looked nothing like what I paid for. It was small, dull, and embarrassingly thrown together. This was supposed to be a memorable moment for her, and they completely failed. For the price I paid (140), I expected quality, care, and professionalism. What we got was the opposite. I am beyond dissatisfied and honestly shocked that a business calling itself a flower shop would send out something this poorly made. I demanded a full refund and after filling a complaint, an investigation was opened where they determined that they did nothing wrong. This is part of their response- " We have reviewed this picture and we've determined that this order is filled to value based on our substitution policy. In our substitution policy it states that all items such as flowers, containers, color schemes, or plants are subject to availability. This ruined a moment that should have been special, and I will absolutely not be ordering from them again. read more

Ruth's Roses - Floral Designers Near Me

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Their delivery time is ridiculous, Today is Valentine's Day the entire day is gone & my order still haven't arrived. I called back a second time looking for the order now i'm being told it may take till 7pm for the order to be delivered. I will never do business with this company again. read more

This place is bad business they take your money and could care less if they get your order correct they let a balloon fly away said would come back with one and had me calling 2 days and kept saying can't get a hold of delivery driver that's a crock they said we will refund u after I told them I just wanted the balloon delivered it was there mistakes but they don't care take your money and business else we're they are the worst just really bad customer service. read more

They desire 0 stars!! Absolutely Horrible Experience - Do NOT Order from Ruth's Roses! Ruth's Roses is the WORST florist I've ever dealt with. Their website is completely deceiving -- it makes it seem like they're a local florist, but they're actually based out of Florida and just use call centers to take orders. My aunt ordered flowers for my mom after her surgery, and they claimed the arrangement was delivered at 6 p.m. the day before. My mom never received them. When I called the next day, they told me they'd "email me a picture of the delivery." I said, what's the point? I'm telling you they were never delivered! I asked to speak to a manager, but was told the manager "wasn't there" and would call me back -- which, of course, never happened. After looking at other reviews, I realized I'm not alone. It seems like plenty of people have had the same awful experience with this company. The arrangement that finally showed up looked like something from Walmart -- wilted, cheap, and nothing like what was advertised online. Honestly, I could have done a better job myself. Total scam, total trash. Don't waste your money or your time. I'll be reporting them for false advertising and poor service. read more

Ruth's Roses - This is the trash that was delivered - Floral Designers Near Me

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Horrid customer service. Charged $125 for this arrangement. Return policy says "We offer refunds or replacements for products that arrive damaged or do not meet quality expectations." They offered $20. DO NOT BUY FROM HERE. Worst arrangement I've EVER received. Photos show what we were charged for vs what we received. read more

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I'm very disappointed with this flower shop. I ordered flowers, candies, and balloons for my daughter's 33rd birthday, and instead of calling me, they only emailed to say they "didn't have the supply." They're a flower shop--how do they not have flowers? I live in California, so by the time I saw the email it was already 3 PM in Texas, leaving no time to find another florist. Completely unprofessional and unacceptable! read more

Absolutely horrible service!!!!! No good answers or refunds on a delivery that never made it in time for a funeral service and the order was placed days ahead of time!!!! Avoid this company like the plague!!!!! read more

The flowers delivered were absolutely. NOT what I ordered at all!!! I spent over $100 to send something to my grieving son...something a chose deliberately for the sunflowers, roses and that tin vase and they lied and mislead me. Do you see a single blinkin' carnation in the what I ordered? I don't!! It was supposed to be roses! What a cheat. The only thing that they did right was make a timely delivery. EXTREMELY disappointed! Oh! And when I told them so in an email, well, they were just so sorry I was disappointed and they will review my complaint and get back to me. read more

Ruth's Roses - This is what I ordered - Floral Designers Near Me

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Terrible experience. I called three weeks before Thanksgiving and verified that they could deliver on Thanksgiving to my address and with enough time for my big event with all my friends and family. They contacted me three days before my flowers were supposed to be delivered and canceled my order causing me to have to call seven other florist to find someone who could fit me in before Thanksgiving. So unprofessional, I would not order from this company. read more

I ordered an almost $100 flower arrangement. When I found out (a week later) that it had not been delivered I called. They claimed the order was canceled because they did not have the supply. Did I receive any notice...no. My card was charged. They claim a refund was issued. When I asked to speak to a supervisor or the owner, they were not on the premises and the woman on the phone could mot provide a name. This is a terrible business. read more

I live out of state, and chose Ruth's Roses because they appeared to be locally owned, purchasing a bouquet to be delivered to my aunt in ICU after major heart surgery. After confirmation was received, they texted me saying they had no flowers for a Monday delivery, I approved the Tuesday modification. After calling, emailing and texting, I could not obtain a delivery confirmation. Now Thursday, I finally received a text stating they are cancelling my order without a reason. Hopefully I will earn a refund. I do wish they would communicate their issue better so I can get the flowers delivered timely with another company as they are unable to fulfill my order. read more

The only improvement to be made is to close this so called flower shop down. Terrible service and presentation. read more

Ruth's Roses - What I got is not what I ordered. - Floral Designers Near Me

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I paid too much for the wrong information of the description of the suppose to be a LARGER TALL VASE. (Was short) Also the balloons i ordered was not filled all the way with helium. I ask on the description 3x's when placing my prder. $140.94 was a waste But! I live & learn to just get my own flowers myself. read more

I wish I would have looked at the reviews for this place before wasting my time. I ordered an arrangement for my mother who's birthday is today and she is in the hospital. I called 4 hours later to ck on the status and I was told it was canceled because they didn't have fresh flowers. Come to find out they are supposedly under renovation, the person on the other line also said he couldn't provide me with Ruth's roses address due to their company's policy. I really thought I got scammed but I called the bank and they stated a refund was being processed. Now no flowers are being delivered today since It's too late in the day to contact another florist. read more

Absolutely do not use Ruth's Roses! What I ordered looks nothing like the arrangement on their website! I paid wayyyyyy too much for this! read more

Ruth's Roses - This is what was received. NOTHING like the website pictures - Floral Designers Near Me

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I ordered a floral arrangement from the website to be delivered. While I didn't expect it to look 100% exactly like the advertised photo i did expect it to resemble it. I spent $100, and was extremely disappointed. What was delivered looked like something picked from someone's front yard. I emailed them and no response or call back. DO NOT USE!!! read more

I purchased a Perivian Rainbow Bouquet and upgraded it to the "Premium" size. I added one "Get well soon" balloon. After tax and all fees I paid over $100. The flower arrangement that was delivered was SUPER DISAPPOINTING! It was 1/4th the size I expected based on the picture on their website and I paid extra to upgraded it to a larger size. I called the company to explain my severe dissatisfaction which included a photo showing the very small flower arrangement. I was told to send an email with my complaint. I did so a week ago and have gotten no response. I even said in my email that I would give them a chance to make it right (give me a partial refund at the least) before I left a bad review. Well, here I am telling you DO NOT WASTE YOUR MONEY ON THIS COMPANY! read more

Ruth's Roses - Website photo - Floral Designers Near Me

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ordered a flower arrangement and did not receive the one I ordered. it was not even close. you try to contact them and you get a run around. read more

Ruth's Roses - What I ordered - Floral Designers Near Me

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WHAT A SCAM! Ordered a premium bouquet ($115) to be delivered to my daughter's office as a surprise for her 40th birthday, the day before. Thought I was in contact with a local florist. I was not. I should have been wary of: 1) the number of floral options of the website (middleman for a larger org.) 2) the confirmation email...nowhere did it ask if or how (text / email) to update me on the progress of the order i.e. "preparing your order" "out for delivery", "delivered" etc. like other floral delivery businesses 3) nowhere to leave reviews on their website I emailed asking about progress of the order @ 10:45am. Was told the order was out for delivery. Called Customer Service @4:00pm was told it was out for delivery and would be delivered before 5:00pm since they knew it was a business. But, they had no actual way to contact the driver or get information. Emailed that evening for a refund and to express my opinion of their service. Multiple emails later... next morning, they send me a picture of the delivery. It was left at the front door of the business after 7:00pm. They close at 6. It was not the premium bouquet, but some scrawny, sad looking arrangement. Too late, I didn't have to look too deep to find HUNDREDS of 1-star reviews from all over the country. read more

Ruth's Roses - Floral Designers Near Me

Absolutely do not order from this place. I spent 10-15 minutes on the placing and order and having it confirmed by email to have them email me hours later to say they cannot fulfill it. Terrible business. Do not waste your time. read more

Avoid at all costs!!!! They didn't even deliver my order. When my friend said she didn't receive it, I sent them an email. The reply was "due to supply issues we couldn't complete your order and it has been cancelled" What the hell???? When were they going to tell me??? Also, they are NOT local. This is a 1-800-flowers type situation. read more

I live Out is state and called on August 15th and placed an order to be delivered to my son...after payment was made I later received a call stating g they would not be able to make the delivery as agreed in the 15th but requested a delivery extension to the 16 as "they would be receiving fresh flowers" on the 16th. Unfortunately on the 16th they sent a text (which I did not receive until I called them on the 19th) saying they would be cancelling my order and refunding my payment because they could not get the flowers I wanted. Hopefully I will receive my money back. This is beginning to smell like a scam not flower....as I notice this same pattern happening with other customers when reading their reviews. I am not pleased! My fault for not reading Yelp before placing my order... won't happen again. Unfortunately one star "not good" is the worst rating I could give... I do not recommend doing business with them if you are not local. read more

Absolutely a joke. Ordered Roses to be delivered by 2 o'clock on Friday for my daughters birthday. At 7 o'clock a driver called my daughters cell and was in Willis Tx at wrong address. So told my daughter they would remake the arrangement and deliver by 2 on Monday. I called at noon to confirm what the driver stated to find out the office is not in Montgomery as advertised. They had not done anything to correct the issue. I called 3 times got 3 different stories. Emailed 5 times and at 4 o'clock on Monday. They are still investigating with no credit. No flowers. No answers. Do not use this Florist for anything. It is a joke. Terry read more

They don't even deserve one star. This business is a scam. Check all reviews. I ordered a premium bouquet which was suppose to have over a dozen roses and a beautiful vase with doves. It was for a funeral. I received a picture of it from my boss who I sent it too and there were 3 roses and a cheap white vase. I could have picked up better flowers at Walmart. I paid $120. Ruths roses apologized and gave me a $30 discount. They weren't even the flowers I ordered. They would give me a full refund. Don't order from this company. after researching, this is what they do. They scam people. read more

Ruth's Roses - This is what I was suppose to get. Notice how they describe the beautiful vase. Look how many roses. I paid extra for even more flowers! - Floral Designers Near Me

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I ordered online 2 different bouquets with 2 different message cards for my uncle's funeral. They sent both bouquets using only one of the messages that were confirmed on the order confirmation. When I tried calling, their customer service said I had to email them. I could not speak with a human. I thought I was ordering from a local business (because thier website looks like a local business) but they are not. I will not use this company again. read more

They do not deliver at an appropriate time frame. If the order is to a place of business, logically you would aim to deliver during business hours. She almost left work empty handed. I regret ordering from this company. Normally good companies will have time slots of delivery and ways to reach their delivery drivers. I have called three times and the best your customer service reps do is regurgitate your company policy about not guaranteeing anything. What a terrible company! Also, they did not deliver the ballon arrangement I ordered. read more

Aug 7th. Order flowers for same day delivery in Buda TX. I was they would be there later in day. Talk during day by phone and email several times throughout day to check on delivery told it would be there later in day at 845 pm they told me they are in area 1030 still flowers . Stay away from this company!!! read more

I placed a same delivery order at 7:45 am. Received an email at 4:35pm saying my order was canceled due to supply issues. Unprofessional.

Run away--fast. I tried making an order on the phone--for flowers, not instructions for brain surgery. The person taking the order couldn't get anything right the first or second time. She kept spelling my first and last name incorrectly--despite having all my credit card information. We ended up in a circle--she kept asking the same questions...over and over. She was annoying as f....! Even after I gave all my credit card info, she kept asking (confirming) my info--after we already confirmed it. I finally said cancel my order...and she ignored me and kept asking questions. I am a very easy person to deal with--I just can't deal with stupid...and this was all stupid. Run away from this business as quick as you can read more

They didn't have my flower delivered and they won't refund my money . That don't deserve to be a flower delivery place

Ordered flowers for Valentines Day. They didn't get delivered until the next day and then kept insisting they were delivered on time. I even sent them a nest snapshot of the driver. Awful customer service. read more

I was so disappointed and embarrassed when my flowers came in for my aunt's memorial. I have never seen any flower arrangement so ugly in all my life. I think a child could have done better. If I had seen them before I would not have let them bring them in. The flowers did not look like anything I ordered. I paid over $100.00 for an arrangement I was embarrassed about. I even called them before to make sure they would be pretty after reviewing their reviews. I should have reviewed them before, and I would have never ordered them in the first place. read more

I ordered a "Basket Full of Holiday Cheer" (Deluxe - BF209-11KM) for $79 and that is not what I received. I received a vase with carnations. Very disappointed that I paid $104 final cost and they credited me $25. What a rip off. Do not use Ruth's Roses in Pflugerville, TX. That is what I get for using a local florists and giving them a first time try. Try somewhere else! I don't even know where they are located as they don't list their physical address but I found them doing a local Pflugerville florists search. read more

No such location. This online advertiser is misleading stating they are local, but they are based in Nevada. You will not get what you pay for as they make substitutions looking nothing like the flowers you ordered. They have terrible customer service and hundreds of complaints against them. read more