In December 2026, my wife and I began searching for a new RV as she approached retirement. We found…read morea model we liked at RVs of Sacramento. During our initial visit, we made it clear to the salesperson that we needed to sell our current trailer before purchasing a new one.
The owner, James Bonin, approached us, introduced himself, and emphasized his supposed commitment to customer service. He mentioned he had recently purchased the dealership and asked us to disregard any reviews older than five months--an early red flag in hindsight. He told us we could consign our trailer with his business, looked up the blue book value, agreed our asking price was reasonable, and committed to a 90‑day consignment agreement. We told him we would think it over.
On December 30th, we decided to proceed. I called James, but his voicemail was full--another warning sign--so I texted him. We confirmed the price, the 90‑day duration, and the January 10th drop‑off date. He said nothing else was needed.
When we arrived on the 10th, James was nowhere to be found. Instead, a salesman--handling his first consignment--attempted to process the contract. When we reached the price and duration, he claimed the price was only the blue book value and went to consult James, who was in his office but still refused to speak with us directly. He tried to talk us out of the price James had already agreed to. After pushing back, the salesman finally wrote the correct price but returned with a 120‑day duration. We again had to correct him before he changed it to 90 days. He then asked for the original registration, insisted they had to keep it, and only provided a copy after I requested one.
While we were there, they moved a trailer to the front and asked if we wanted to see it. James himself was the one moving it--still avoiding us. We looked at several units but reiterated that we would not purchase anything until our current trailer sold.
Two days later, I realized we had never been given a copy of the consignment contract. I called and spoke with Mike Bonin, who identified himself as the manager. He emailed the contract--but it wasn't even signed by the dealership. A few days later, we searched their website and RV Trader and found no listing for our trailer. When we called, the receptionist to inquire about the status of our trailer, said she needed to "check with James" and that the trailer might be at the RV show with him. After two days with no response, I called again. Mike now claimed he wasn't the manager--despite his email signature stating otherwise--and said we needed to talk to James. At this point, we were genuinely concerned about the whereabouts of our trailer.
When I finally reached James, he claimed he hadn't checked his voicemails or texts for five days. I expressed my frustration that the trailer had not been advertised as promised. He apologized and blamed the RV show. I told him I wanted to void the contract and pick up the trailer. He agreed, and we scheduled a time.
On January 22nd, I picked up the trailer. During inspection at home, I discovered the light on the automatic jack hanging off and a large crack in the jack housing--damage that was absolutely not present when we dropped it off. Given that they move trailers with a forklift and ball hitch, the height and nature of the damage point directly to their handling. I texted James with photos. He apologized and promised to order a replacement jack and send someone to install it.
Weeks passed with no action. On February 6th, I followed up. He asked for my availability; I gave him a full week. He replied, "Got it." On February 20th, after more silence, he said he'd send someone "next week." On March 5th, I followed up again. He didn't respond until March 13th, claiming he was "committed" to replacing the jack and that I had his word.
It is now May 4th, and there has been zero follow‑through. No repair, no communication, no accountability.
This dealership is run with incompetence, dishonesty, and complete disregard for customers' property. Their behavior--from broken promises, to mishandling our trailer, to refusing to communicate--reflects a business that should not be trusted with anyone's RV, money, or time.
My advice: AVOID THIS DEALERSHIP AT ALL COSTS.
You can find the same trailers at reputable dealerships that don't operate like a circus. RVs of Sacramento has earned every bit of this criticism, and if I were the owner, I'd be embarrassed. Unfortunately, based on our experience, this appears to be their business model.
