Absolutely the worst choice I made in pest control. !!!!!DO NOT USE THIS COMPANY!!!!! Got all of the bells and whistles that their "apprentice" Braden offered, adding on while he was at my residence. Most of these, as I was lied to about in the end, were supposed to last at least a year's time. When I noticed insects that were supposed to be under this coverage, I was also coming up on a regular spraying so, I called. I spoke with a lady, began to explain what was told to me, and she responded with this, "We don't guarantee anything because of weather." Sooooooo why would you have employees out here representing your company with falsifying information??
It was not as though this was a typical $60.00 service, I paid an additional $100.00 + under false pretense, and have never felt so ripped off. The only resolution she offered me was to pay the entirety of the services again, because of this I filed a complaint with my financial institution. Not surprisingly, Rusty's responded to the bank with lies yet again. They claimed that I was offered a remedy (that was not mentioned on the phone), and that all of the terms were explained to me when I got my services. LIESSS!!!! If that was the truth, I never would have gotten my financial institution involved in the process. I was never trying to take advantage of the company, but just receive the services that I was actually promised. I am also in the process of getting the BBB involved as well.
Don't fall victim like me. Don't waste your time. Find a more reputable, customer appreciated, and HONEST company. read more