Fantastic store and even better staff I've been a loyal…read morecustomer for years and have only had fantastic experiences

Awful customer service! I order a screen protector from them and their product was awful. A waste…read moreof $20. They said to go online to the products company website to get a replacement so that took a while to deal with ending in not getting a replacement due to a discontinuation. So I went to the store to get my money back and because it was past the 14 day return policy they wouldn't give me my money back. If I had known I wouldnt be getting a replacement then I would have returned it the day of. What assholes!

Wow! I can't believe I finally gave in to the iPhone bandwagon!…read moreAnd as a recent happy customer, I feel I have to pay it forward to other future should-I-get-an-iPhone? customers. The AT&T Store here is located at a shopping plaza, in between Tractor Supply Co. and a sports apparel store. Across is Wal-Mart Super Center. They have all current models of the iPhone, including both colors, black & white for the 3GS. Their accessories are pretty cool, not the tacky ones like from Radio Shack or Wal-Mart. If you're not looking for an iPhone, they have numerous brands and models to choose from also. Staff is okay. Since there's not a lot of customer traffic, you may be accommodated immediately. Matt P. helped us out in the two visits we made. The first trip was a dud since I couldn't go ahead with the purchase if the primary account holder, my husband, wasn't physically present. I made Matt know I was upset since I called ahead to ask what was required for a service transfer. But apparently, the person on the phone failed to mention that major detail. But Matt helped me out and gave options. He was very patient and apologetic. Although in the end, my best bet was to go back the next day with my husband. We did get what we came for so, 4 stars for a smooth, stress-free transaction. I think Matt P. deserves it.

Went into the Potsdam store to get my daughter a new phone and even after I told them I didn't want…read morethe next plan. they signed me up for it. good thing att sent an alert to my phone notifying me that I was enrolled before I was even out of the store. when I asked them to remove it they said they couldn't and I would have to remove it from my account in 14 days. this is a scam they are doing to give them a kick back from corporate. after speaking to the manager Dana it was obvious he is involved as well because he told me to "prove it bro". and would not give me the number to the district manager. i spoke with the people at corporate hopefully something gets done about this before others are taken advantage of.

Incredible service and I saved hundreds of dollars on a replacement screen that works great. I have…read morean S24 Ultra and Samsung and others wanted from 4 to 600 dollars. Save a fortune and shop here if you need cell phone repairs.

The cheapest option I could find and super effective, I didn't know if my phone could be brought…read moreback as it was shattered and flashing colours, but after they replaced it I've been using it for a week and it's as good as new. It took only one hour, very professional service.

OUTSTANDING service Jimmy was very accomodating. He went above and beyond assisting me in…read moreswitching from an Android to an iPhone. He made himself available on messanger to assist me. I highly recommend his service and my partner and I will only deal with him going forward.

Horrible service I spent $300 on an iPhone 12 that the card reader doesn't work. It still has a…read morecrack in the back that I was told was going to be fixed but wasn't and that the phone would be. Conditioned when I received it. I also spent an extra $50 so he would have an Uber delivered which never happened and he refuse to back that money saying he doesn't do refunds and then blocked me not very good customer service or any other kind of service for that matter I highly do not recommend Jimmy

This man is awesome. I brought in my phone to get the front screen repaired during the process. The…read morebattery was damaged. The owner took full responsibility. Replaced the battery and the screen only charging me for the screen.

Very respectful guy great business i brought a phone and it was done in 10 min tops i recommend…read moregoing if you having problems.