My phone was supposedly reported lost/stolen..which it was not by me. However in trying to…read moredetermine how this happened and trying to get a different phone no one was of any help. The manager of the store, cricket customer service and even discussions with cricket supervisors was useless. And the corporate phone number is always busy. Their customer service is awful. They just want to sell the service then are of no help to be nice about it. I will be switching service.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Mountain Home store today.

We all know what it's like in cell stores. Yesterday I purchased 2..Gabe was the only one there…read more I've never seen a kid work so hard tp satisfy me and get to all the waiting Customers. Good job Gabe

Went in to upgrade phones and check plan eligibilities. Pick a plan I was told would work. Set…read moreeverything up to exchange phone two day later, went in to be told the plan I was changed to was not eligible but they could set things up for more money per month. Two hours of driving back and forth for nothing. Very disappointed Looking into different carriers

Phone, Internet, & digital Cable TV about $138 per month My…read morestep dad died suddenly, so i called Suddenlink to see if they could reduce my mom's bill even just a little for a couple of months while she sorts things out. I had travelled 1,200 miles to help her settle affairs. Suddenlink on the phone was courteous but simply kept reminding me that she is ALREADY saving $ 32.40 a month. I visited the local office to make sure the bill was current & although the lady was really really nice, she also tried several ways to reduce the bill, but could not. My elderly housebound mother likes to watch Discovery Channel. Shame on her for being a fan of enjoyable clean television, cause that is gonna cost you! If she cuts out digital channels, reducing her channels to appx 2-26, she can save $30 on her bill. Let's see her only entertainment....vs $30... BTW the next day Suddenlink charged her an $11.00 "directory change", because her deceased husbands name was on the account. No notice, just hand it over. They have the same last name & the first 3 letters of their first name is the same. Both names are on every check ever mailed into Suddenlink. Corporate greed, lack of compassion, inflexibility. tisk tisk tisk BUT you are saving $32.40 per month.....

I turned my equipment in on Feb. 13, 2026. They are still billing me for service up to May 2. 2026…read more I was not told at the office that I needed to call an (888) number to cancel the service. I can't reach anyone to resolve this issue. When I call I am told there is nothing they can do to help me.