This place has some really deceptive advertising and business practices. Their prize mailers make…read moreit appear you won something valuable however it's impossible to know what you won. Classic bait and switch. If they are deceptive in their advertising practices I would bet they are also deceptive in their financing and portrayal of vehicle condition

I was in the Mt Vernon area from out of state this past weekend, and the battery on my truck died…read more I replaced the battery, but had multiple electronic issues after the fact. I took my truck to Mathews in Mt Vernon at 3:40pm on a Friday (and the service department closed at 5pm). I discussed the issue with Joe, and he quickly asked his team to take a look and see what was wrong. One hour later, they corrected the electrical issues, and also took care of the 3 outstanding recall issues on my truck. While I do not live in Mt Vernon, I likely will not buy a vehicle from Mathews. However, my family does live there, and were really impressed with this level of service, as was I. I truly appreciate the way Joe stepped up and helped me and my family. -Shawn Simpson

Went after a van I seen online, Ryan Hauger made it easy for me. I was in and out way faster than…read moremost places that have you sitting around for hours. Definitely recommend doing business with them.

I would 100% not recommend this dealership for work on your vehicle. Way overpriced, and really not…read moreengaging nor knowledgeable. No longer a private owned dealership. So little confused why GM would put the 3% back on us as the customer for using a card. Will give them a kudo for using technology to communicate easier with the customer. Find yourself a local mechanic you trust and save yourself money and time

Bought a used explorer at Donley had all sorts of dash lights coming on saying AWD not working,…read moreservice advancetrac, pre-collision assist not available plus more. Took the care in for repair they had to order a module for it. Charged around $180.00 to check the problem out out and then said it would be about $1000.00 parts and labors to fix. I was never informed about the $180.00 to check the problem so I did som research from my younger days being in the auto business. So of people who do not know in OHIO any auto repair over $50.00 you have the right to a written or oral quote or you can telll them too do the work no matter what. the cost. So if you go in for new brakes and given no quote of any kind when you com back for your car best they can charge you is $50.00 Donely of Mount Vernon service writers are exactly that writers NOT advisors. Service manager I am not sure what she manages she had no idea about the law saying that the customer has a right to cost if over $50.00

Just a word of caution when buying a used vehicle...take it to an independent mechanic…read more *****if your buying from here get the brakes checked or take a gamble with your life***** We chose this dealership because we were buying a 2015 Lincoln Navigator. We thought it would be safer to buy from a Ford/Lincoln dealership. Due to COVID and being about 2hrs away but under lockdown we couldn't go test drive it. It was a few thousand dollars more than one that was only 30min away but in Michigan and they were totally shut down. It was delivered which was awesome. Once the thunderstorm stopped I went to go check out all the features. My kids loved the big trunk and were playing in it and lifted up the shelf. Glass EVERYWHERE. (And tons of nasty dog hair but whatever) the back window much have shattered at one point and detail missed that. Ok. Rust bubbles all along trunk that was not disclosed. Ok. Finicky passenger step side that was disclosed. Ok. NOT ok was brake pads were completely metal on metal!!!!!!! We could tel immediately when we drove it that the rotors were warped. No big deal still safe to drive. We heard a rubbing sound from front wheel and I assumed that was rotors. Waited over a week to get info that was supposedly mailed out (the ford CARFAX style report that I still haven't gotten in the mail a month later) but was texted info that showed rotors weren't resurfaced. Mechanic was SHOCKED that this vehicle was sold to us with metal on metal brake pads. I have 3 small children!!!! We were going down to FL towing our camper. If I didn't decide to get this looked at I might not be here to type this. I mean it's brake pads. Dealership put new tires on but ignored metal on metal brake pads!!!!! I have pics of odometer. We drove the vehicle less than 100 miles. It was awesome having to shell out lots of money because rotors needed replaced because they were too damaged from the metal on metal. This didn't happen in 100 miles.

If you're looking to buy a used car at an affordable price in Columbus, this is your spot. They…read morehave a huge selection of quality cars at the lowest price you can find. The staff is welcoming and helpful with any questions you have. Make sure you ask for the Car sales Man Tonie He went above and beyond to make my car buying experience easy and quick!

I was not made aware of what type of business this is. I'm currently trying to purchase the car…read morefrom them. The jury is not in yet to give a verdict on if I shall recommend then or not. I already paid over 5000.00 USD on an Chevy Malibu as is. I also have had to put 3000.00 USD into the vehicle with my own money that comes from my VA Disability compensation. I'm staying to negotiate a short sale with them to own my own car. I'm a 45 year old military disabled veteran.

We went to look at few cars with low miles had been approved for a loan for a 06 Chevy Impala with…read more80k the day before we went there. Cedric put all of paperwork in the computer (which took about an hour, he kept answering the phone which took the process an hour longer) we were told the bank would only approve the loan for 2015 or newer. The only vehicle in our price range was 2015 Chevy Captiva which was running when we arrived due to a bad battery. He said oh we have a battery for it. Then why would you leave it running if you have a battery? The thing was a POS , interior had not been cleaned. Transmission going out,bald tires, it shook on passenger side and the rear. Save yourself time and headache do not go there. DO Not Go THERE!!!

Buyers beware of purchasing vehicles from this dealer. Purchased vehicle in January, less than a…read moreweek later, transmission goes out. Never told me about the 'free' ASC Warranty. It's now April and I still do not have the title. Follow-up service is horrible as I cannot get them to send a title or call me back. I would NEVER purchase a vehicle from them again! Currently pursuing assistance from BBB and Atty General's Office.

Good place to get a car with helpful staff . Bad place to get a oil change some fool used a impact…read moreon my oil plug and stripped it out ! Luckily it was just the plug and not the pan ! Dont use air tools to tighten oil plugs no ugga duggas required ! Thats lazy and ignorant.

the customer service was the best they are honest. Great deals…read more All the cars were clean will buy my next car there. Ameed was kind

From the owner: if you are looking for friendly honest dependable car dealer Check Our Website for cars read more

They had what I wanted at a fair price. They answered all my questions and showed me all the…read morefeatures of the car I was looking for

I was very happy with them until my temporary tags expired. I made several calls to no avail…read more Hopefully, if I get pulled over, the nice officer will understand. If not, maybe Coughlin will pay my ticket?