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    Rush Truck Centers - Gainesville

    1.0 (1 review)
    Closed 7:00 am - 5:00 pm
    Updated 3 months ago

    Services - Rush Truck Centers - Gainesville

    Commercial truck repair

    Commercial truck dealers

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    5 months ago

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    Rush E.

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    Ask the Community - Rush Truck Centers - Gainesville

    JW Truck sales - The third updated and recent invoice, this is only 7 weeks after purchasing the truck

    JW Truck sales

    (4 reviews)

    I really enjoyed my shopping experience at JW Truck Sales and their knowledgeable salesperson,…read moreRoland Johnson. I was able test drive the vehicle, a RAM Promaster City cargo van. The finance team was great as well and came up with a reasonable payment. Upon pick up, the vehicle was fully cleaned and tank full. I look forward to referring others and future purchases as my business grows.

    I purchased a Promaster truck from J. W. Truck Sales that I later learned had a recalled…read moretransmission. They are not obligated to tell customers about recalls, and they definitely exercised that option with my purchase. It turns out that ALL the trucks they had available the day I purchased were recalled. Three weeks after I completed the purchase for my business, the transmission failed. I spent 5 months trying to get a replacement, which significantly impacted both my business and my bottom line. I paid for a rental vehicle at significant expense. My sales rep, Roland Johnson, could have cared less when I shared that with him. At the time of sale, he didn't have a 2nd key available and promised, for over a year, that he would send one to me. If that weren't shameful enough, I finally had to have an extra key made with multiple team members driving the truck. I sent the invoice to the dealership. That, too, fell on deaf ears. To say there is absolutely no customer service is an understatement. There is no interest in anything at J. W. except their bank deposit on the sale. Please consider my experience when making a purchase at J. W. Truck Sales and don't leave with anything open on the table if you do. It's a guarantee they won't honor it. I have shared feedback with the highest levels of Chrysler, but it's the buyer who needs to be made aware and understand how they treat a repeat customer. I can only imagine how new customers are treated. Buyer Beware. You have many options for automotive purchases. Find one who is honest.

    Rush Truck Centers - Gainesville - autopartssupplies - Updated May 2026

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