On the 21st of July 2018 (this past Saturday), I went to a saloon of yours (Rush Hair in Woking Shopping Centre) to do highlights. My hair colour was then regular brown (colour ~7.1).
I was assigned a "technician" named Sharie. When explaining to her what I wanted, I explicitly said "I do not want to become Blonde", and I showed her a picture of what I was looking for. She then handed me a of colours to choose the highlight colour I wanted to choose, and I asked whether she felt an 8 or a 9 would be the best. She just said it was my decision. Because I wanted to have highlights and I thought a 8 would be too close to my colour, I decided to pick the colour 9.1 (which was not available, and I then accepted a 9.1.3).
When the job was finished, I was shocked to find that I was indeed blonde. I did find weird the large amounts of hair which were being used for the highlights, but I (wrongly) trusted the "technician" knew what she was doing, besides, it was too late to do anything about it anyway.
My hair colour is now Blonde! Exactly what I said I did not want. Worst, the job is not even well done, I have large amounts of highlights that start only after 2 inches of hair. Now, the only way of fixing this is dyeing my hair again back to (I hoped!) what it was before it was made blonde. And they don't even have the colour I had, so I had to settle for something they had.... Or go elsewhere and pay again.
I complained to the manager (Imogen), and she was just as poor in handling this situation. She was not understanding at all, she tried to find excuses and deflect most of the issue which only helped getting me more annoyed at the whole situation. Worst, I was asked to pay.
It is important to point out that when asked "do you agree that this hair is blonde", after some deflection, it was admitted that it is indeed blonde.
So my summary of the experience at your saloon was: I asked to NOT be blonde, I was turned blonde anyway, and then I paid for that. Oh, but the manager said, "fixing the issue is complementary". Great stuff. I feel I was just robbed, but even worse, the robber ruined my hair...
This is a brand of saloons that I will for sure mention to all my friends and I'll make sure that all the online reviewing possible will be done. It is important for people to know what to expect when going into one of these places. read more