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    Runners Need

    3.3 (4 reviews)

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    Sports Direct

    Sports Direct

    2.0(8 reviews)
    0.2 mi•Fitzrovia
    •££

    So frustrating. I bought a jersey the day we were returning back to the US. We couldn't get the…read moreprinting so we decided to return it. No returns allowed, only exchanges or credit. Why couldn't they say that before I bought it. I would have either not bought it or waste time and effort trying to return it. We were already running late to the airport so I was so frustrated that I gave a real attitude to the customer service team....which I apologized afterwards. That is not their fault but the company policy is so upsurd.

    Oxford Street, London, home to large flagship stores which are often so much better and more…read morebearable than other branches of the store in the rest of the country, this rule can definitely be applied to this branch of Sports Direct which is towards the start of Oxford Street, close to Oxford Circus and Regent Street. I'd like to start by the fact that this place has some pretty good opening hours, it is open much later than many stores on Sunday until 6 pm (but due to laws it does mean opening later at 12), generally every other day they open between 10 am and 9 pm. Sports Direct is known for its' cheaper than average sports clothing and that seemed to apply here, from trainers to clothing the selection was good. I also liked how everything in the store seemed chilled and more spaced out, rather than being a cluttered, claustrophobic mess, they even had quotes and photos of athletes including Lionel Messi, a man which needs no introduction. I regularly hate shopping at Sports Direct branches even those which are slightly larger than the average clothing shop due to the cluttered nature, but this store goes against that stereotype being modern, large and spaced out with a good selection of clothing items, most of which at discounted and satisfactory prices, let down by poor service this is still a fantastic flagship store worthy of a four-star rating.

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    Sports Direct
    Sports Direct
    Sports Direct

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    Sports Direct

    Sports Direct

    2.0(2 reviews)
    3.5 mi•West Brompton
    •£

    This place looks like bargain city from the outside and even more so on the inside. If you are…read morelooking for any sportswear then this place needs to be on your list. They have all the top brands of sports wear, trainers, training tops, jackets etc and it is a complete jumble sale.... I guess it is a very competitive market place these days and by the looks of things these guy's are the cheapest. It is complete madness in the store as it gets loads of people clambering to pick up a bargain but for 10 minutes of hell it might just be worth it.

    SportsDirect in swansea is one of the worst sports shop i have ever been to. The customer service…read morewas dismal, the staff were inexperienced and the store was dark and depressing. I went there a few days ago to buy a pair of football boots for my son's birthday. I walked in and saw a complete mass of clothes all squeezed on rails, looked like a stock room. Could just about push my small pram through there, how on earth could a person in a wheelchair get in there?!. Took 10 minutes to find a member of staff to tell me where the boots were(basement), another 10 minutes to find the lift (was misdirected and ended up having to circle around the whole ground floor again!)and another 10 minutes to find anyone in the basement to help me. I'm not an expert on football boots, i knew what type of pitch he played on and trusted that i would get the best advice. Got home, showed my husband and dad first and they came up with the same answer - they're the wrong ones!. Next day, went back for a refund and told that they now only offer exchanges or gift vouchers. First time i was told this! The manager came and finger pointed at the company's latest new policy on returns and exchanges (which now only applies in store not online), printed on a small scrappy piece of paper and sellotaped on the desk! She looked confused as to why i had not seen it before? maybe it was because it was so small even a pair of socks would have covered it, never mind a shoe box! or maybe the lady didn't explain or finger point at it before i handed over my card?! A simple clear sign up on the wall behind the desk, like most shops, would have got my attention and made me fully aware of the company's new policy before i bought the boots. Will never go there again, it was a complete joke.

    Nike

    Nike

    3.3(3 reviews)
    0.8 mi•Covent Garden
    •£££

    So this is a tiny tiny Nike store in terms of merchandise and size, but they organise running…read moregroups four times a week for all sorts of runners. Mondays: Women's 5K or 7K. Wednesdays: Mixed 5K, 7K, 10K. Friday mornings: Mixed, 7K. Sunday mornings: LONG ASS RUNS. This is also in addition to the Nike Training Club classes! Pretty impressive for a small store, I'll say. I go primarily to the Monday sessions and do the 7K, which is a normal, short-ish running distance for me. But you'll get an entirely different workout with the pacers, who make you do all sorts of intervals and sometimes all-body training. It's a great workout while also being a lot of fun. The huge thing is that the pacers aren't your annoying, cliche perky cheerleaders; they're actually down-to-earth, relaxed, and amazing at what they do. They'll take care of the whole group and let you work at your pace. If you're faster, they add in extra workouts to challenge you; if you're slower, they will stay with you and figure out how to guide the group so that you'll be able to catch up. Everyone's really friendly, too. Not the type of competitive atmosphere you'd expect! So if you're ever thinking of trying to run shorter or longer distances more regularly with the support of a friendly group, definitely pop by one of the days they run together. If you can't make those specific days, they also encourage you to check out the store on Oxford Street that runs Tuesdays and Thursdays (ladies), though having been to the other one once I'd say that this one is more organised and more like a collective. And did I mention that after 10 runs, you get a free T-shirt? I know what this sounds like, but I PROMISE I'm not being sponsored by them. I'm just SO STOKED by what they offer and just can't believe that more people don't take advantage of this!! Oh, and I guess their stuff is pretty nice and slick, too. ;)

    Of all of my global travels & shopping, I experienced the THE BEST CUSTOMER SERVICE in this Nike…read morestore. Here's my story. I bought a pair of sneakers here and unbeknownst to me at that time, they were half size too small. I wore them the next day and walked over 9 miles around London. By the end of the day my toes were so much in pain that I went straight back to the same store to buy another pair just in a bigger size. This is where THOMAS, THE BEST CUSTOMER SERVICE PROVIDER EVER, comes to into the picture. He professionally explained the sizing for me and guided me to the correct size. I thanked him and asked if there's a way to make an exchange instead of buying another £129 pair to replace the ones I didn't need and he told me that it's not the norm, but considering the situation he will make the exchange. I didn't have the box or receipt with me so I offered to go to my hotel to pick them up. Thomas said that he doesn't need the box because the shoes cannot be sold again and asked if I had a mobile bank statement to proof my purchase. Thanks to Amex app, I pulled up the receipt and walked away with perfect pair and happy face. The moral of the story is that a combination of a great company like Nike, that allows their employees to make decisions based on each situation and doesn't strangle them with strict guidelines; and a fantastic employee like Thomas, who has the capacity to see the big picture and creativity to find a solution, is a winning combination. I will keep buying Nike product and when in London only shop in their Neal Street store. And I truly wish there were more retailers and employees like Nike & Thomas! Thank you both!

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    Nike - Un "lustre" de basket, et accessoires de sport.

    Un "lustre" de basket, et accessoires de sport.

    Nike

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    Runners Need - sportswear - Updated September 2026

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