I booked my Melia Marina Varadero with Tripcentral. I considered using this agency because I was…read morereferred to it through a travel app. Unfortunately the experience was misadvertised and I am still waiting 4+ mos for Anna T. of Tripcentral to respond. Tripcentral tries their best to provide accuracy in their advertisement. Website will show regular price fluctuations. At the time of my booking, this upgrade would reflect a 400$ price increase based on my $1215 five day double occupancy. Having never travelled to Cuba, I opted not to upgrade. Resort condition On arrival it was very worn out, beat. Seats were stained and walls were damaged. There were constantly people walking around repairing areas. Holes in walls. The room had no carpet, a dehumidifier, air conditioning, ceiling fan, lock box, balcony. The bathroom had a shower, tub and toilet. Bathroom had a foul odor during the stay, maybe from the mildew in the shower tiles. The sink plug was faulty and broken. Despite air filters visible in the ventilation, we found the rooms very dusty. There was ample of room to sleep. Dirty room. Food I asked how was the food and the experience to the Angela Wolfe of Tripcentral prior to booking, she expressed it was very nice, offering the oriental a le carte was quite nice. But did not offer any info on tipping gestures. The foods for the general buffet were edible. Fresh fruit served for time of year. Freshly cooked food before you, but they expect tip, communicate if you want less oil and less salt. Occasionally hairs found on the food-low risk but something you would not find in a western 5 star. Tried the International A le carte. The meal was average Canadian meal in a fine dining style. In addition to the house wine, there is a wine list ranging in price. We found the meal dessert was not served with coffee that would have been nice with the overly sweet dessert. Warning, cooking with generally include canned mushroom, so if you're not a fan, avoid. We also found misadvertising on the Tripcentral website, where the Grill a le carte was not available to customers. Transactions at the resort The agent assured me credit card could be accepted but would be converted in CUC so expect a conversion fee, that was nice to her to advise me of that. But Tripcentral did not warn that a 20% fee may be applied on top of the transaction at the resort. The hotel had an eerie way not to supply receipts for cash transactions. There is a bank in the resort that does currency conversion. When we did Canadian currency we found the conversion at USD rate +5% conversion fee (a little steeper than the 2.5% most credit cards do). Value Overall, I felt that Tripcentral needed to update their understanding of the destination to really provide the customer the accurate experience to be expected. It felt more like a 3 star with edible food-occasionally there are hairs on the food and fruit flies in wine. Very similar to Florida accommodations at a 3 star hotel excluding the all inclusive meal. For value, I dont think the value was here. In the elevator I could see a standard room could go for 30$ cuc per night. I understand on sale a flight can be booked 600$ cad round trip. Additionally Tripcentral advised me that credit card would be accepted but currency would be in CUC, so conversion fee would be expected-that was not accurate. The resort encourages cash because credit card transaction will be charged 20% more. There is no signage, all expressed verbally. Beach access Resort beach had colour coding for safety, green yellow and red. But when trying to book the included boat access the staff member was only available in the morning and so in repeat attempts to boat the weather was unfavourable and were unable to experience the included non motorized boating. The resort beach was clean the first day, but last three days, beach was not safe due to sharp objects in the unclean algae. Shuttle arrangement to and from airport Shuttle was arranged by Tripcentral sub Transat, I noticed that they tend to try to fill their shuttles so on arrival we had to wait 1 hr, with the bus driver associate with yellow shirt constantly offering local beer, pop and water in local and Canadian currency. On departure, I watched the bus associate scratch his butt while he scrutinized over Asian guest, but not caucasian guests. Accuracy of experience by Tripcentral website and sale staff Tripcentral tries their best to provide accuracy in their ad. We found inaccuracies of their ad offering 3 a le carts but on arrival the resort only offered 2. In contacting Tripcentral via email, agent Angela Wolfe did not offer to help and simply pointed to the sub agency she booked Transat-but her response was too late and the disputed a le cart quantities was with Tripcentral advertisement. I felt Tripcentral misadvertised the overall experience to be expected and supported customers booking over the phone with misrepresented information.

Our booking process was fast and easy. Our agent was very knowledgeable about many of the resorts…read morethat we were looking at. Thank you for your wonderful service.

Elena was fantastic in planning and booking our trip to Russia for the Olympics. She found us a…read moregreat hotel which would have been very difficult to do on our own since we don't speak the language. Elena was proactive and kept us up to date on the progress of our hotel and flight bookings. She also really helped in getting our documentation for our Visa. Elena has great knowledge and contacts in Russia. If you are planning a trip, I highly recommend Elena's Travel

Best travel agency I ever work with. Best prices for tickets! Thanks for allread more

I recently booked a vacation and was charged above the quoted price. Customer service staff refused…read moreto refund me the difference owed. I would not recommend booking with this company.

First class service all the way... attention was paid to every detail.read more

I recently booked a last minute trip with Jennifer. She was…read morea great listener and found me an amazing package that fits my exact needs. She is kind and is excellent at her job and extremely fun to deal with. I had a terrific experience with Jennifer and highly recommend her when you want to travel.

I had the pleasure of O'Neil helping me plan our 20th anniversary trip! He's amazing and so…read morefriendly. Took care of us and took the time to make sure we had all Of our questions answered. Thanks O'Neil!

One of the worst experience of my life when trying to travel…read more Tried to book with Sammi but he was so distracted and unprofessional. Do not waste your time and find another agent or even Expedia would have better customer service.

Legit the worse customer service. Agent always busy distracted but he is fast to get you to book…read more Have been dealing with Sammi for 10 years and I am usually patient while being put on hold while he helps multiple clients at same time and I appreciate being able to book fast. However once you book good luck getting help. I am stuck on a trip trying to change my return ticket with no international number or any email to contact him. Got my friend to call the agent to help or just give me an email I can contact myseld and he assured he would waited a whole day nothing. Next day she calls back and promises he would ASAP and again nothing. When she calls again to just ask for a number who help us he said you can find one yourself and HUNG UP ON HER. By this time it's Friday and the office where I am is closed so if he told me he can't help from the beginning I would have to wait a THIRD day just to know my options. Now they told me if I want to cancel I have to reach the agency myself for a refund and I'm legit traumatized to call again. Mind you when I booked I did mention I'm unsure about return date but for visa issues I have to have two way tickets. I am traveling alone with my infant child and you would think be would help his loyal client but nope. Do yourself a favor and use anything or anyone else.

Very friendly service from the gentleman at the entrance table with the big mustache. Upon walking…read moreup to the desk to talk to a friendly agent with the Buffalo Bills jacket about how my passport renewal file was transferred from Quebec for an expedited printing, she asked me to step aside to speak to another woman. After paying the $45 transfer fee and and extra $110 for expedited printing, another friendly staff member asked me to come back in 2 hours to pick up the renewed password. Like clockwork, I came back within 2 hours, went in the short pickup line 4, spoke again to the friendly woman (with the Bills jacket) and she gave me numbered slip and said I would be called shortly to one of the cubicles to get my new passport. Within 10 minutes they called my number to cubicle #1 and yet again a super friendly person greeted me and asked me to review the details of my new passport that was just printed. Everything was perfect and I was on my way. What a great experience with a government office, so impressed!

My third visit to a Service Canada within the year to get an updated passport and luckily, my last…read moretrip! This is a Service Canada and a special passport office. I learned at my visit to another Service Canada that they can help you with your passport application but what happens is that they send it to the passport office which usually results in longer wait times since they have to mail it in. This location is one of the passport offices that can handle all of that at the location and also offers passport expedited services. I lined up early in the morning on a Thursday before the center opened. There was a hand written notice on a big white board right by the doors indicating where you should start queueing based on what service you were seeking. If you're looking directly at the doors, the passport service line was to the left and everything else was on the right (EI, OAS, SIN, etc). By 7:45am, someone else joined me in line. When the doors finally opened to the center, the security guard let us in one by one and told us which number booth to head to, no check-in necessary. At the other Service Canada, I was quoted a 37 day wait time for my passport. Here, I was quoted 14 days which is definitely a huge improvement. The gentleman that helped me, Will, was very polite and courteous and helped me with making decisions in the process. Now it's just the waiting game - fingers crossed my passport does get here on time!