I rarely leave negative reviews, but our experience at Tasty Malatang Chinese Cuisine was…read moredisappointing because of the customer service.
According to the restaurant's posted hours, they close at 10:00 PM. My family and I arrived around 9:15 PM, expecting that we still had enough time to order dinner. As soon as we walked in, the server immediately told us they were already closed. My mother politely pointed out that the posted closing time was 10:00 PM and simply asked if the kitchen happened to close earlier than the dining room.
Instead of explaining the situation professionally, the server responded in a very rude tone: "Well, you guys can eat and order, but at 10:00 PM you need to be gone and out the door." Another employee then stepped in to back him up, making the interaction feel even more uncomfortable.
I completely understand how the restaurant business works. I've been around the industry long enough to know that kitchens often stop taking orders before closing or that staff are trying to finish cleaning at the end of the night. If they had simply said, "We're sorry, but our kitchen is already closed," or even, "We can still serve you, but we're finishing up for the night," we would have completely understood. There was no reason to speak to us disrespectfully.
What made this experience frustrating is that we never came in with an attitude or demanded special treatment. We were polite from the moment we walked through the door. We simply asked a reasonable question based on the restaurant's posted business hours, and instead of receiving a courteous explanation, we were met with unnecessary hostility.
Customer service is just as important as the food. A welcoming attitude can make guests want to return, while a rude interaction can overshadow everything else. Unfortunately, this experience left such a negative impression that I won't be returning. I also would not feel comfortable bringing my family or recommending this restaurant to friends because everyone deserves to be treated with basic respect.
I hope management takes this review as constructive feedback and reminds their staff that even when it's close to closing time, a little kindness and professionalism go a long way.