My daughter is a student at SUNY Plattsburg, a mile or two from Rugar Self Storage. We rented a unit last summer, and had absolutely no issues. The owner put us on the wait list when I called in February or March, and let us know when he had an opening. I called early this year, lol. The units are outdoors, but it was as promised: a storage unit. We brought our own combination lock. Access was easy. We let him know when the unit was empty and had no issues. She kept a LOT of stuff there for the summer, from her fan to a TV to her boyfriend's snowboard. My only suggestion would be to list an email address on the website to make communication easier. Beyond that, I was happy. read more

If I could give zero stars I would. I won't even go into detail mentioning bugs and mold...The owner will violate his contract if you are out of town frequently because he gambles you won't come back to sue him in small claims. He says the remedy for his breach is in the contract, which is court.......and he steals your security deposit. He will make up any bogus claim to not give back your deposit, including drafting fake letters from so called witnesses. He will claim you let someone else use the property to store a few things of theirs, to justify breaching his obligations and keeping your security deposit. He admits there is no damage to the property but invents a reason to not give you your deposit. I don't know how Mr David Merkel sleeps at night taking advantage of tenants. Many people need and rely on in good faith the deposit they made and he steals. I Urge anyone who has unfortunately rented from him, don't pay last month's rent because he will never give your security deposit back. Get your stuff out and don't pay that last month. I have contacted the attorney general in NY to investigate him for a pattern of fraud. He hopes people won't bother filing a complaint especially if they are short on time or vulnerable. He is sadly mistaken. He will regret his unethical and illegal tactics. I will find ways to spread the word publicly and contact his current tenants via postcard or whatever means so they can be warned and can also know how to file complaints with the District Attorney in Clinton county and the Attorney General's office in NY. read more