This is my second year renting a storage space for my daughter attending SUNY Plattsburgh. Both…read moretimes the process was very easy to reserve the first room was 5x8 and this room is 10x10 since more than one student will occupy the space. The manager Chasity was very nice and helped me choose the right sized unit. So far my experience has been great.

We were told there was a minimal mouse problem and that was it. Lots of our belongings were…read moredestroyed due to mice defecating all over and also shredding our items. We had to throw so much away. Including a relatively new mattress (not pictured) due to so much mold and pee that it couldn't be saved. Spend the extra money to go elsewhere so you can keep your stuff.

New, clean units. Convenient location and reasonably priced. Locally owned & customer service.read more

From the owner: We are a locally owned self storage business. Y Knot Self Storage offers online Rentals and payment…read moreoptions. Our buildings are brand new. Secured by top of the line locks, security cameras, night lighting and a secured entry gate for tenants only. We treat our units for spiders and rodents on a regular basis. We work with our community to help people in times of need.

The owners are friendly & responsive. The units are very clean and the property is well maintained…read moreboth summer and winter months. Pricing is competitive with other companies in the area. I highly recommend Plattsburgh self storage over any other self storage.

From the owner: Plattsburgh Self Storage are happy to help you get a unit and feel safe with the sheriffs…read moredepartment with in eye site .

All in all I thought they did a solid job. The crew was friendly and worked hard…read more Communication from the administration was weak. I booked them several weeks in advance and had to email them several times to get times, confirmations--really any information. They may do this everyday but I sure don't so it would have been nice to know what to expect in advance. I wasn't really even sure they were definitely coming until I got a confirmation email at 5:00 the day before my move. They came in a little over estimate but by only a few hundred dollars ($1300 estimate, $1550 bill). Considering what they did, I did not care. However, I was not expecting to have to pay on the spot because no one told me the process. I imagine it could have been in the documentation I received at 5:00 the night before but by then I was scrambling to pack and couldn't even barley take time to pee. In sum, good product but the communication leading up to it was poor.

Bait and switch on pricing, gave estimate of $5200 with packing of kitchen and other items, mover…read moreguys showed up, told me nothing was said about packing, called Beau, who brought over packing stuff, got to hear mover guys bitch about Beau always forgetting to add on, was told it would be an extra $500-$800, turned out to be over $1000 more, Table leg got broken, had to badger for the report to be processed, considering that insurance is an extra cost. Sarah Booska then said she would take care of it....WITHOUT ANY NOTICE I get a call from some guy who tells me he is coming over to fix my table. NO COMMUNICATION FROM BOOSKA regarding this.. so freaking ass great, my solid wood table now has a glued leg, and I got F*UCKED with pricing and the pleasure of their mover bitching that this is the same old same old with his bosses. AVOID THESE SHYSTERS They will lurer you in thinking they are affordable... but they know the day they move you, you don't have a lot of options. There is a special place in Hell for this FAMILY business. ..l.. you Booska