My review is specifically for Dr. Aline Kemp and based on the poor experience I had with her and my…read more14 yr old Shih-poo, Chewie. She was extremely unprofessional, dishonest and uncompassionate and falsified my dogs medical exam. I called the morning of the 7th and was able to get a 9am urgent care appointment. My dog was having a reaction to frontline (rash, breathing was off, acting erratically, wasn't settling). I held Chewie as he was shaking, nurse came in and I told symptoms. Nurse left and waited for the doctor. Dr Kemp finally comes in, pulls out a comb from her drawer and pulls his hair back on his back to confirm some redness and flaky skin as the nurse held him. She pointed out he licks the inside of this legs as they were discolored, checked his feet and saw he doesn't lick those and then I mentioned he licks his tail so she looked at that. NEVER looked at his eyes, ears, listened to his heartbeat, NEVER even held him. She suggested three medicines for his itching, I declined all but 1. She left and later poked her head in saying I'd be back to buy the other two meds because she thought I would need them. I get the prescription and its made out for another one of our dogs, so I have to wait for them to correct that issue. Exam is $85 and she never held my dog.
I went back to the vet to discuss with Dr. Kemp why she did not check Chewies vitals or give him a proper exam. She blatantly stood there and lied and told me she could email me a copy of the exam. I asked for a hard copy. She continued to go back and forth with me claiming she did all these things. 15 min later the nurse brings in a clearly falsified report stating Chewies temperature was 100, that his eyes were looked at, his teeth, lymph Nodes, etc etc.
If this "Doctor" is falsifying exam reports, what else is this woman lying about? I fear for people who do not know better and don't ask questions and that she is taking full advantage of them. Clearly animals and my pet were not a priority to her. I did not ask for a refund, I was not angry, only inquisitive as to why she did not perform a proper exam or check the vitals of my 14 old dog. I know we all have off days so I just wanted an explanation. But when she stood there and lied straight to my face and then had the nurse bring me a fake detailed report, my jaw was on the floor.
I brought my concerns to the manager Jessica Sullivan who dismissed all my concerns by stating that sometimes you might not realize that we are checking their lymph nodes and etc or that sometimes we discreetly take a dogs temperature. I currently have 6 dogs, ranging from 1-14. I have been the one who has taken them to every exam, check up, shots etc. I know how exams work. Mrs Sullivan clearly is siding with her employees.
This practice needs to be under review for falsifying documents and dishonest activity because I am sure I'm not the first person to experience this. "Dr" Kemps patients should definitely think twice before bringing their pets to her. I will NEVER step foot in here again and I would NEVER recommend her to anyone that cares for their pet as if they are a family member or anyone with a pet for that matter, not even a stray.