We drove all the way from Texas to Kansas. We went to two dealerships by our home looking for our…read morenext vehicle, but I didn't like the service. My husband found the exact SUV I was looking for at Cable Dahmer, after we were told locally that they were not making that vehicle yet. When I spend money on something I'm looking for authenticity. My husband handlied the deal, and I know he had a great experience. What I loved is Nick Madrigal's energy! His excitement while sending us a video of a SUV that we never saw in person, hoping that we would like it in person was infectious. His excitement when we all met for the first time when we were picking up our vehicle. I was looking to buy from a person that was authentic and loved what he was doing. That's Nick! What made us drive 7 hrs to Lawrence, we didn't have to we chose to, is Nick and the experience to date. Once there everyone treated us like family. As we left the state driving back home, my husband and I both said we we were so glad we bought from Nick Madrigal, he made this experience the way it should be. Wishing them all nothing but the best!

I know they took over this business but common some of this is just clean it up with elbow grease…read moreand paint. Found out they will not honor our free alignment that we paid for but only 1x a year.

It always satisfying to deal with Tristan and Zack! Love my Tundra! See you soon for Robin's car.read more

We've now purchased two vehicles from Crown Toyota (a Sienna in 2025, and a Rav 4 in 2020), and I…read morehave to say that overall I'm pleased with the process of buying a car from this dealership. In 2020 we stopped in on our way to Manhattan with the hopes of purchasing a Rav 4 and walked out with what we were looking for. It of course took a while, but overall it was a smooth process and we didn't feel overly pressured. Now, this year, we had our older car totalled after being rear ended in the fall and after a lengthy insurance claim finally were ready to buy a new car this winter. With two kids in tow now a mini van seemed like the right fit and we settled on the Sienna. Only problem? There seems to be a Sienna shortage all over town. I called every single Toyota dealership in the KC metro, got on the waiting list for one of them, and the others either never responded to me, lied to me about their inventory to get me to purchase something I didn't want, or nearly laughed at me for even asking if they had any in stock. I was honestly pretty taken aback by how unprofessional and disinterested in my business the other dealerships were. Now, enter Crown Toyota who when I filled out an online form, a salesperson called me, and respectfully talked me through the shortage of Siennas, the wait, realistically what I was in for in terms of timeline, and was kind, courteous, and friendly throughout the whole process. Honestly, it's a small thing, but having Charlie call me and follow up with me made me feel like they wanted my business and actually cared about if I ended up with a vehicle that was excited about driving. After that phone call I stayed on the waiting list with another dealership just in case, but I was already pretty sold on working with Crown. After that he was in touch with their next shipment and what was available, we chatted about the one that was most attractive to us, reserved it over the phone, and then came in to finalize things when it arrived. I won't say it was a perfect experience, as there were a few hiccups when we went to pick it up in terms of the young man working that couldn't help us and seemed confused, and the complicated nature of having to have my husband sign electronically since he couldn't come with me, BUT it's still a five star experience because everyone that we worked with here was so nice, so supportive, and great at talking me through all the options. Charlie even followed up a week later to make sure I didn't have any questions and followed up a few more times to make sure the titled arrived, and that we were satisfied. I'm only in my thirties but maybe I'm more old school than I think when I say that I really value this level of customer service when making such a big purchase, and despite Lawrence being a bit further away I'm inclined to always reach out to Crown Toyota when I'm in the market for a new car.

TOP SHELF! As long…read moreas Hariom's place is open, that is where I will go to purchase a vehicle. I would give him 10 stars if possible. No joke. I don't write reviews and he did not pay me to do this... I have never had a better buying and customer service experience in my life. The '15 Mercedes I purchased is incredible. If you are looking for a car, Crimson and Blue should be your first stop. If Hariom does not have it on the lot, he will find it for you. Take that to the bank! It was my pleasure doing business with Hariom, what a super human being! Grade A+ service and inventory. People should come from miles away to do business there.

Hariom is the reason I bought my car with Crimson & Blue Motors. When I walked on the lot, it's…read moresmall, but packed with quality cars! He takes pride in what he sells. He doesn't try to get you into a car you can't afford AND he gives you a fair price, too. I looked at several lots the day I decided to buy a car and he was one of the only salesman I wanted to buy a car from. I love, love, love my Honda Civic. Not brand new, but close enough. I'd buy more cars from him if I had the cash. THANK YOUUUUUUU!

worst place on the earth they had the nerves to try and garish money for a car i had 4 years ago…read morethe worst thing about this place is the experience they get mad and wanna talk smart over the phone cause u dont wanna deal with them then when u try to reach out to the owners they tuck and hide be a man and lets talk about u cant sell cars but u can try and garish money from people

Day one of getting the car there was an issue, i was asked to take it to the a Jeep dealership near…read moreme and I did just that, they read off a few things that needed to be fixed it was quite pricey and I was told that they were just trying to get me to purchase a vehicle from them because there was no way the jeep needed that much work. I was then asked to drive the car to Lawrence from North Kansas City I stated I didn't feel comfortable driving it with the issues it was having but did so anyway got there and was told " I'm not a mechanic but I don't feel anything " well what was the purpose of driving it here if you're not a mechanic but anyway took it to the shop they suggestion or the shop they use several times only for them to tell me the issue is fixed and it WASN'T!!!!! I started to ask around and found a place that fixed the issue but then there was another one after making many calls and not having my car that I'm continuing to make payments on it finally got fixed but BOOM wouldn't you know it there's MORE ISSUES after calling and sending text messages over months I finally hear back and I'm told that someone would get with me and let me know when my jeep could be serviced well guess what NEVER heard anything so again I take it to the same shop we used before and wouldn't you know it the warranty doesn't cover it what a surprise!!!! So now I'm currently trying to figure out what I'm going to do because I don't have $3000 to pay on top of the car payments they want every month.

I found the van I was looking for on their website. I drove to Lawrence on Saturday afternoon to…read morelook at it. Test drive was great. It was in great condition - the interior was excellent, included Shelving i planned to repurpose, flooring was great, bulkhead was intact... Basically it was perfect for my needs. We got there late in the day, and weren't able to finish the paperwork until Monday. They said they'd deliver it Monday and we could finish the paperwork then. Monday, around 5pm, the salesman shows up with the van. Here's where things went to shit. He apologized, said he showed me the wrong one (it was the one I looked at online, evidenced by the Shelving in the back) but he didn't realize it until he was ready to bring it to me. So he brought me one I DIDN'T SEE, DIDN'T TEST DRIVE, said the price difference was too much to let me have the one I looked at. The one he brought me has a bit of body damage, flooring l have to replace, unusable interior in the cargo area, no bulkhead, cosmetic damage in the cab, bumper and running board damage, and twice the mileage. Having never found myself in this situation, I agreed to take the one he brought me. He assured me I got a great deal - it came with four (4) $400 each key fobs!! (I've since found out they're about $40 each), and gave me some dealership special worth $500 for free!! Bait and Switch much? If I had known then what I know now, I would have canceled the entire deal. I DO NOT RECOMMEND DEALING WITH THEM.

Bought a new EV earlier this year from another Chevrolet dealership and the mapping and onstar went…read moreout recently and happened right around when a update came through. Called up dale willety because it was a closer dealership and I also had a recall. Told them the problem and the paperwork even stated the correct problems. When I went to pick it up(after hours). The problem wasn't fixed. They just downloaded a new program and didn't verify that it was fixed. I even called them back up after they said they were done and told them that my app was saying it still isn't working correctly Typical. Well you will have to bring it back in. No apologies. No discussion. Just bring it back in. If I could give them a lower score I would

Best service and prices in Kansas City, Kansas area. This…read moreis my 4th Subaru. Yes, I have been to others like Olathe or Lee's submit.. and yes I have purchased from them as well... Let me tell you this, Customer service is top notch and they will make you happy with your new ride. Go ahead shop around... but I tell you this, you will not find a better price with extremely friendly not pushy staff anywhere. I usually don't write reviews but sometimes you have to respect the quality and service. Give them (Jason) a call I assure you will be happy! Worth the drive. I do! Happy shopping!!

I purchased my new outback Subaru and have had amazing service from the moment. I walked on the lot…read moreto The numerous times I've taken my car in for oil changes. I'm an adventurer and they take great care of me and my vehicle so I can adventure on.

Service on VW Jetta went well. Michael was very helpful. Reasonable prices and efficient service.read more

Great experience with Paul Gomez and all the team at Crown!!! Great customer service.read more

I'm grateful to have a great Genesis dealer to look after my G80, we've even named the car "Larry"…read more(because we bought him in Lawrence). Daniel, Josh and Todd took great care of me today! I did see the Yelp review asking if there was parking in front - the answer is NO. What's with all the cars? Thanks for having a great team to look after my car!

My daughter has had ongoing issues with her Hyundai Sonata, including being tested for excessive…read moreoil consumption at the Gladstone Hyundai location. At the end of her winter break, we noticed oil leaking, so to make it easier on all of us, we suggested she go to the Lawrence location, as she is going to school at KU. She took her car to the service department and was given a long list of things which needed to be repaired, some of which were oil gasket covers and spark plugs. She called my husband to call in to the service department to discuss which items would need to be fixed, none of which were shown to her or explained, but since we were out of town, we proceeded with a couple of repairs. That bill was approximately $1,000. A week after she had her car repaired, she came home, and we noticed there was still oil leaking, so we made another appointment for March 31st at 8:30 am. I drove the car from Kansas City to Lawrence and met with the service department rep. My daughter picked me up in another vehicle, and I left the facility. At approximately 12:30, I went back to check on the status of the car, and no one had taken a look at it, despite my appointment being at 8:30, and they knew I was staying in town to see what was wrong with it. I left again at that point, and about 20 minutes later, I received a call from the service department asking me to come back, so I left what I was doing to go back. At that point, he gave me a list of repairs that needed to be done totaling $3,300+, and one of them being the replacement of the oil pan, as it was cracked. I asked him questions about this and asked if this could have been what was wrong in the first place. He said he had no idea. Then I looked back at the documentation from the first time my daughter brought in the car, and it stated, "Customer says Oil Gaskets are Leaking." I can assure you no one in my family would have said that or known that would even be an issue. So I paid another bill of $190 to have someone "diagnose" the car, and I left without paying for any of the suggested repairs, as I feel as though I had been lied to and was not pleased with having to wait five hours past my appointment to have someone look at my car for the first time. I brought the car back to Kansas City and took it to our local mechanic. He did replace the oil pan, and I would bet that was why it was leaking in the first place. There is no documentation that anything was wrong with the gasket covers. No video or pictures, to my knowledge. He also informed me, when I asked about the other items on the list of suggested repairs, that we were being scammed.

I worked for Academy Cars in 2019 as the Inventor and Purchasing Manager. I worked in the tower…read moredirectly with Lonnie and BJ (bj for a short while) and let me tell you how much of a crook Lonnie Blackburn is. oh my GOD people it is a blessing that they sold the dealership. I'd be booking out cars to purchase for our lot and I'd flag the ones with frame damage or other major issues, and Lonnie would tell me "it's fine" "who cares what they drive as long as I get paid". I quit one time and Lonnie told me to sit my ass down, shut the fuck up, and book out cars. There are about 100 other stories I could tell of the HORRORS of Academy Cars. I quit on a dime as soon as the dealership sale went south in December of 2019. lord help the folks that purchased here. I tired to make it better, but it was a swamp that even I couldn't fix. I am sorry yall.

They sold my husband a lemon car and when we came back to trade in the car for a newer one , they…read moretried to get me to buy a car I didn't want , wouldn't let my husband trade in his car he was sold by them , they stalled on us being able to trade in the car continued to tell us that we needed to fix the car before they would even consider taking it back , academy cars stalled so long until they were bought out by the new company , now the new company doesn't even honor any previously made agreements with the old company because they knew that academy cars sold lemon cars to customers.