We have bought several vehicles from Auto Exchange. All of the sales team is amazing. Superior customer service! We primarily deal with Justin and he always does what he can to get us in what we need/want at a price we can afford. Mike, the Owner, is a great guy! Very personable and always willing to help. If they don't have what you want they will do their best to find it. read more

worst place on the earth they had the nerves to try and garish money for a car i had 4 years ago the worst thing about this place is the experience they get mad and wanna talk smart over the phone cause u dont wanna deal with them then when u try to reach out to the owners they tuck and hide be a man and lets talk about u cant sell cars but u can try and garish money from people read more

Day one of getting the car there was an issue, i was asked to take it to the a Jeep dealership near me and I did just that, they read off a few things that needed to be fixed it was quite pricey and I was told that they were just trying to get me to purchase a vehicle from them because there was no way the jeep needed that much work. I was then asked to drive the car to Lawrence from North Kansas City I stated I didn't feel comfortable driving it with the issues it was having but did so anyway got there and was told " I'm not a mechanic but I don't feel anything " well what was the purpose of driving it here if you're not a mechanic but anyway took it to the shop they suggestion or the shop they use several times only for them to tell me the issue is fixed and it WASN'T!!!!! I started to ask around and found a place that fixed the issue but then there was another one after making many calls and not having my car that I'm continuing to make payments on it finally got fixed but BOOM wouldn't you know it there's MORE ISSUES after calling and sending text messages over months I finally hear back and I'm told that someone would get with me and let me know when my jeep could be serviced well guess what NEVER heard anything so again I take it to the same shop we used before and wouldn't you know it the warranty doesn't cover it what a surprise!!!! So now I'm currently trying to figure out what I'm going to do because I don't have $3000 to pay on top of the car payments they want every month. read more

My son,his father and I went out there this weekend to look at a car they had on their website. One no one came out to help us when we were looking. They didn't have have the car yet. So I left our information with a sales guys and we have been texting back and forth since Monday he knew my son was coming out there today to test drive the car. He wanted my son to sit down fill out a loan application and do a credit check before for he would even let him test drive the car. We have bought a couple of cars from them in the past but will never go back now. Now are you going to ask someone to take a credit hit fill out a loan application just to test drive a car that he doesn't even know he likes. read more

Bought a car there last month. So far so good on the car. My concern is the hidden fee. They advertise one price online, but when you have final paperwork in front of you ready to sign and leave, they spring the $600 "internet fee" on you for the first time. In addition to the over $300 doc fee (which is also a rip off), they add $600 that they have never told you about. Sounds like false advertising. This is an unethical practice that makes me doubt everything about the place. Unfortunately, I was in a situation where I had to purchase that day or I would have left. read more

3 days into my new truck the check engine light came on and it started idling very rough, not at all concerned because (unbeknownst to me) I had purchased the $3600 "extended warranty" (which is absolutely worthless) took it to an agreed upon shop out of town where my truck sat for 3 days while auto exchange hid behind caller ID and claims of a "warranty department" chronically unavailable. On the 4th day the frustrated mechanic shop (not nearly as frustrated as me) asked me to take my truck back because it was in the way of paying customers. Embarrassed I paid my $100 diagnostic fee (estimates are NOT free anymore if you didn't know) called AAA to have my truck towed home where it sits until I come up with $900 to fix it....oh I almost forgot the battery was dead day 2.....21 point inspection my butt.....will NEVER BUY FROM THEM AGAIN! read more

They have a vehicle set at one price and then they add $600 for this and $600 for that and always have some new stipulation to get a vehicle under their program. Then at the end of the program you do not own the car outright unless you put multiple thousand dollars down at the end which they do not tell you, it's just at the end of some paperwork on a financial contract. They try to get you to pay much much higher payments than agreed to before even coming into the dealership. They just hope you sign papers and drive away without reading into the whole contract. They prey on the desperate and it is a horrible thing to do to people. read more

If I could leave 0 stars I would. Brandi Necole Vietze is a terrible admin. She is very rude and very unprofessional. I called on behalf of my fiancé bc he was busy and she had nothing but an attitude, very argumentative, and just plain rude. Pretty much a Karen if I'm being honest. She then proceeds to hang up in my face bc I stated "this is bs" under my breath, she then gets very dramatic and loud just like a Karen .... I stated this is bs bc every single time we call to make a payment it's always something with her and ONLY her... sounds to me ppl don't know how to do their job correctly. She then proceeds to TEXT my fiancé and tell him they can't talk to his "GF".. how unprofessional.. was my fiancé supposed to ground me or something lol .. idk what she thought would happen but we just laughed at her cause she made herself look real dumb .. she has terrible customer service and she's a smart ass. She does not know how to read emails or comprehend. read more

The sales team is amazing! They work closely to get you into a vehicle you can afford and one that will fit your needs. I am less than thrilled with Service Dept. No appointments ever within a reasonable time frame. read more

This is for the Auto Exchange Service Center. Disclaimer: going to be a LONG review. This place has terrible customer service and never follows through when they say they'll call with updates, cost estimates, etc. Personally, I have had bad experiences with Lynette (she tried to overcharge me and never called me when she said she would, all of this is explained further on.) First I took it in for transmission issues, they had my car for over a week. Every time I would call for an update, they could never tell me exactly what the issue was and they would say "we'll give you a call at *insert time* today with an update" well that time would roll around and they would never call so I would end up calling them again myself and they would give me another runaround answer of "we're trying to figure it out, we'll call you later" and then they would never call. This went on for over a week with my transmission problems. Once they finally fixed the transmission and I went to pickup my car, they told me my wheel bearing needed fixed but they couldn't fix it same day and it would be a few more days, I told them I couldn't wait any longer and I needed my car back as it's my only form of transportation and I hadn't been able to go into work for the entirety of the time they've had my car. I made an appt 2 weeks later to get the wheel bearing fixed, with assurance from the worker, Scott, that it could be fixed within same day. Well I drop it off, get a call at 3:30 saying that it'll be a big stretch to try and get it done within the same day but they'll give me a call at 4:30 to give me an update, well surprise surprise 4:30 comes around and they never call. So I call them about 4:40 and they say it won't be done until the next day about mid-morning and they'll call me when it's done. Next day, mid-morning, you guessed it, NO PHONE CALL. So I call them at noon, "sorry, they sent us the wrong part and so it won't be done until later this afternoon" which mind you, they've had my car since yesterday so they've known about this mess up for awhile and just chose to not tell me until I called and asked. Finally they call to tell me it's done, Lynette asks me if I've been quoted a price beforehand and I tell her "yes, I was quoted about $390" (which I already thought was high) she pauses and says "... okay" I say "is that not correct anymore?" She says "no, it'll actually be $494 now" I AM GOBSMACKED THAT IT'S NOW SUDDENLY $100 MORE. I tell her "what?? Is there no way to compensate me for the wait time since this was supposed to be done in 1 day now it's been 2 days?" She then proceeds to tell me some made up story about how this new final price has already been discounted (the parts and labor have already been discounted by them because apparently the total was originally close to $600.) I tell them I am not paying $500 for 1 wheel bearing and I need to call my parents about this. My mom had to call them and demand that they honor their original quote of $390 before finding out that there apparently was a mixup by Lynette and it should've been $400.94, well THEY NEED TO DOUBLE CHECK THEMSELVES BEFORE TELLING CUSTOMERS FINAL TOTALS instead of arguing and insisting they're right. it's completely ridiculous how long it takes this place to work on my car and I can't believe they tried to scam me for $500 when in reality, my final total ended up being $346. They also gave me ANOTHER runaround story about how Lynette wasn't told the original quote by Scott and that's how their totals were off but that doesn't make sense, their calculations for labor and parts should always be the same no matter who's doing it. Idk if this is just my experience but I just want to caution others before coming here!! I took my car here because I bought it from auto exchange dealership so I thought it'd be good to keep it within the same service center, I thought wrong. I think it's because they think I'm a young naive woman who they can take advantage of. Safe to say after this problem, and all the different stories and prices they threw at me, I'm not going back!! read more

This Auto-Exchange, is why I don't trust small used vehicle businesses. If you're not a mechanic (like I am not), sign out the vehicle you're looking to buy and do a pre-purchase inspection with your mechanic (if you have one). If you're buying, they should straight up tell you what their "mechanic" found wrong with it before you buy it. Not just show you the "car-fax". Hopefully, you're not in a pinch & have plenty of time to shop. Want to negotiate the price down? -nah, the manager will come down and give you some spin. I also "love" the same bs tactic that they used on me; "well, someone else is looking at that same vehicle." They were Not more professional, nor more personable than you'd expect from a small business. They buy by auction & trade-in, so they have to keep their profit. I'm looking for a second vehicle & will not buy here, again. Buyers remorse? -yup! read more

I had a great experience buying my used VW from Auto Exchange. Super low key, no pressure, very convenient. They let you pretty much walk in and drive whatever without too much fuss. They listened to what I needed to accomplish trade and payment wise, took down my credit info, and texted me later that evening with an option that worked for me. Salesman Jeremy Pine was great to work with from beginning to end. Thanks Auto Exchange. read more

The best thing about my experience buying a car from Auto Exchange was the price. Every other aspect of my car-buying experience at Auto Exchange left much to be desired! Perhaps the most frustrating aspect of my experience occurred April 25, 2018 when I was driving from Kansas City to Lawrence to buy the car. Despite the fact that I had already submitted a financing application, been approved, and been told there was nothing more they needed, the salesperson I was working with suddenly told me he needed paycheck stubs. I reluctantly turned my car around to go get them only to find out fifteen minutes later that they did not need them after all. Another trying aspect of this experience was listening to the saleman, and then his supervisor, clumsily try to sell me a warranty for 45 minutes after I had told them repeatedly I did not want it. Worse still, both men proved to be inept at sales. The only hook that they came up with was that the warranty cost $200 less than the average repair cost for the car over the term of my loan. Keep in mind, this does not take into account the cost of the deductible each time you need a repair, the hassle of submitting claims, nor the fact that if Auto Exchange declares bankruptcy or closes the warranty is absolutely worthless. Another problem I had was getting the dealership to send me the check for the sales tax. Initially, the salesman told me that I would get it when I signed the papers to buy the car. Then he said it would come in the mail with the title. When the title came without the check, he told me that they would put it in the mail that day and I would get next week by Wednesday. Eventually, I just had to call the finance person myself and ask her to send it. All things considered, I would not recommend Auto Exchange to anyone because their employees and processes don't make for a good car-buying experience. read more

I didn't care for Jeremy's attitude, but I overlooked that because it seems to come with the territory. It was his refusal to honor the deal he made with me that has prompted this review. I have the offer in text messages from him and him admitting he made that offer days prior, yet still refuses to honor it! I would never recommend doing business here! read more

Great sales team. Low pressure sales, and quality cars. I've purchased several from them, and will purchase my next one from them as well.

My experience was very "transactional". Not much in the way of service. If you have expectations, demand that any casual statements made by staff be put in writing. read more

scam\lemonade stand. don't walk away RUN FROM THIS DEALER. after agreeing on price and putting a down pmnt for a car detailed and displayed on there lot I was told the service dept would check the engine light. $3500 worth of repairs they said Icalledthe salesman he assured me it would not affect the price of the vehicle and I wouldn't pay any xtra. the next day he and the owner told me the price had gone up on the vehicle considerably or they could refund my deposit. I said no I want the vehicle at the price we ageed. they then said were returning your down payment then to your card. ive contacted a lawyer. I post another review when this issue is resolved. they will tell you that they don't inspect any vehicle that they buy until you buy it and then they will have it inspected and pass the bill on to you. what a** holes. read more

One star is too much for Auto Exchange. I bought a car from them about a year and a half ago, with the expensive extended warranty. I have had nothing but trouble with the car and of course the warranty doesn't cover any of it. A week ago they had to replace the motor, with a used motor, because that is all the warranty would cover. I had to rent a car for 2 weeks (because I work) and of course the warranty company only pays for 5 days of a rental car. Less than a week later, the check engine light comes on and it smells of gas fumes. I take it in......more issues and another $350.00 out of my pocket to repair because it is not covered under the warranty. There is more, but in the end, Auto Exchange is not even attempting to make this right with me. All they say is "we understand your frustration". Oh, I don't think so! I would not send my worst enemy there to purchase a vehicle. Like another review said.....RUN FROM THIS DEALER! read more

When visiting these scam artist in search for financing my first car they were welcoming and pleasant to work with. The deal sounded fair and the process was quick. After signing the deal I noticed the customer service quickly diminished. I got irritated at how many times I had to give them my phone number. I got irritated at how long it took to do a repair. I got irritated at how every time I called the person I needed to speak to was not there. I got irritated at how every time I left a message to call me back no one ever did. I'm still irritated that I've been waiting on a return call for several months. I'm extremely livid that they lied to me about how much I will actually pay for my car once I own it. (Over twice the sticker price) I made a mistake taking my business here and can't do much about it now but maybe I can save a few people from making the same mistake by taking time to write this review which is something I never do. You're welcome. read more

Let me start by saying, I hate shopping for a car. Searching on the internet, fine, actually going to a car lot and dealing with a salesman and finance guy makes me anxious and defensive. My husband took me to Auto Exchange and I couldn't believe the experience. I felt so comfortable with Mike and Matt and everyone there. They never judged us. They never second guessed us. They treated us as if we had all the money in the world and wanted to sell us the best automobile at the best price. They took the time to listen to exactly what we were looking for. They gave us options and when we weren't quite happy with anything they had on their lot, they went looking for it! They found us several options and I was able to pick a car that I absolutely love! Great car, exceptional price and they were able to get us approved with the best rate possible. I love this place, will recommend to everyone, and will definitely be back when I am ready for another purchase. They have earned my repeat business. read more