Cynthia was awesome and answered our questions with a lot of patience! I didn't get the gentleman's…read morename but he was awesome as well :) We will definitely be back even though we live 60 miles away, this will be our Boot Barn!!!

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.

Very rude workers, guessing they could all have a bad day. No smiles just attitudes and a poor…read morevibe. I've given a lot of service to boot barn but have never seen one in such low quality. Will drive to Cavenders when I'm here in Waxahachie.

Customer service terrible.. was needing a different size in Jeans.. no one in the store and they…read morewouldn't help..

I was in Waco, TX for the Thanksgiving holiday and we stopped in at Boot Barn for some good Black…read moreFriday shopping. Boot Barn is known for their customer service, but this store is incredible. The selection of merchandise is amazing and their customer service is exceptional. I bought a Cody James 10X beaver hat and the sales price was something that I couldn't pass up. If you go to this store be sure to get a dad joke from Aaron, although I don't think you will have a choice. Haha.

Shout out to my boy Ricky. I found my dream pair of boots but only had the right shoe, couldn't…read morefind the left boot anywhere in this wonderful establishment. Ricky was there to save the day, he found my boot after searching all over the store. I felt so happy that I Ricky round my boots, I had a great experience. 10/10 would recommend, ask for Ricky he's a king.

We went on a Wednesday at around 11:00, and we were the only customers in the store so it was nice…read moregetting the whole store to ourselves. However, the employees in the store were very rude and very unhelpful. Most of them sat at the checkout counter on their phones, it was so awkward when I asked them to hold some stuff at the front and wanted to ask them a question about some boots because none of them wanted to acknowledge me. The only helpful employee was a gentleman named Grant who was very friendly, but his other coworkers clearly had no interest in actually being there. If we didn't need those specific items from Buckle, we definitely would've happily made the trip to a different store.

Stopped by with a friend who wanted boots for an up coming wedding and we left smiling. Everyone…read morewas friendly. Met a character named Bill (Wild Bill is more like it) who helped my girlfriend find boots for her Sasquatch wide feet (HAHA). They even stretched them out a bit for her. She was ecstatic. The only reason why I gave them 4 stars instead of 5 was despite the fact that they had a massive collection of boots...they had very few size 4 1/2 or 5's...and I'm smack dab in the middle. Other than that, it was a pretty good experience.

Nice store with a good layout. There are a few good salespeople but many aren't trained properly…read morefor retail. Management (when viewed working up front) was seen ignoring customers wanting to checkout so they could restock bags behind the counter. They didn't even acknowledge them - at least the woman I saw didn't. Three workers were viewed standing behind the counter when I walked in - totally ignored me. I was surprised at this and said hello loudly while I approached them and one young lady even turned away from me. So I called her out on it. She turned out to be friendly, and turned her attention to me when I said HELLO, even though I clearly came in for a return. Such poor training. Western Wear isn't Target or Walmart. It's special, it's pricey. So go ahead, management, train the staff to be excellent salespeople and have them walk out your door with lots of product and glowing reviews. When I brought in my return, I asked if someone could assist me this time. They had a wonderful person spend several minutes helping me find jeans. Unfortunately, they turned out to be way too long. Neither of us thought about the fact that they dragged the floor in my flip flops. But when I return, I'm buying two pair, because I love these jeans! Like I said, a few (very few) good salespeople. I'm not giving up yet, but remember, there is so much competition out there!

Worst customer service ever! Came during the week to avoid the weekend rush and it wasn't much…read morebetter. Asked for help and the girl on the floor was helping another lady. She couldn't step away for a minute to answer my question while her customer was trying on boots. She also didn't bother calling for someone else to come help me. Decided to place an order online and delivered to the store. Came to pick up my order and waited 20 minutes at the register to get help. Boots arrived scratched! Waste of time coming to this store. Employees are rude and wait time is horrible!

Not for me, friendly greeting nice section again not my taste…read more Great location many varieties

This place is essential run by children. The employees are typically standing around talking and…read morecutting up while customers are shopping. None of the employees I encountered asked how I was doing, thanked me for coming in today, if I need any help finding anything...nothing! I have been here at another time and an employee sounded a air horn of some sort and the one adult employee that worked there, (worked because i didn't see him this last time i was there) yelled at them to grow up. The prices at Boot Barn on most items are outrageous. This place needs a desperate face lift or move locations. The parking lot is old and the outside of the building is not appealing. Boot selection is good and prices aren't AS outrageous for boots but for clothes...STUPID!

My daughter-in-law and I visited Boot Barn in Temple, Texas, and from the moment we walked in, we…read morefelt so welcomed. Barney, who was behind the counter, greeted us warmly and let us know he was there if we needed anything. We headed straight to the hat section, trying on different styles as we prepared for an upcoming rodeo. When I put one on, I wasn't sure how it looked, but I felt cute, so I boldly asked Barney, "Well, how do I look?" With the calmest and coolest demeanor, he simply nodded and said, "That's a good one." That, plus my daughter-in-law loved it, so that sealed the deal--I knew that was my hat! Barney then came over and gave us an in-depth education on cowboy hats--explaining the different materials, how pricing changes based on quality, and even how round-top hats are just like traditional cowboy hats but need to be molded down. We were so captivated by his knowledge that I joked he must have felt like he was giving a TED Talk! Beyond hats, we had the best conversation. My husband and I were stationed in Hawaii, and Barney's son, who's in the Coast Guard, was also stationed there. He made a comment about how if we all took the time to understand each other a little more, we'd see one another in a different light. That moment was so heartfelt that I might have scared him when I asked for a hug--but he was just such a kind soul! I also have to give a shout-out to Misty, who was just as incredible. She gave us a thorough lesson on boots--how some stretch more than others, the unique characteristics of different brands, and how she could special-order anything if they didn't have my size. She was down-to-earth, knowledgeable, and made our shopping experience even better with her warm smile and great conversation. Though we didn't interact with Jared as much, he was just as kind. When he rang up our order, he made sure we acknowledged both Barney and Misty's excellent service. I've seen people remind customers to "mention their name in a review," but Jared wasn't about himself--he genuinely wanted his teammates to get the recognition they deserved. That spoke volumes about his character. My daughter-in-law, grandbaby, and son-in-law now call Texas home, while my husband and I live in North Carolina. But anytime we come back, Boot Barn in Temple is the only place I'll shop for hats, boots, or anything Western--and I'll be asking for Barney!

The employees at this store were so helpful and kind. We brought family from Germany and they…read morewanted cowboy boots. They found some beautiful boots. The lady was very helpful with sizing and giving us socks. The lady at the register, Stacy was extremely patient with us. Their cards from Germany were giving them trouble, and she was very understanding and kind. The store was very well stocked and organized.

Fernanda needs some SERIOUS work on her folding - literally bundles the shirt together and places…read moreit in the bag like that is supposed to be neat...

Came in looking for a pair of boots and had a great experience. A couple different employees…read morechecked in throughout the store, which was super nice! I'd recommend this spot if you're looking for some simple boots, I would just do a bit of research ahead of time so you know what you're looking for ahead of time cause there's quite a bit of options here!

My and my mom are from Vermont visiting family. The customer service was OUTSTANDING as someone who…read moreworks in retail I can assure people it is not easy. Amazing help with finding boots of my own that would fit my calf's. Most definitely got southern sweetness ( if you get people kindness and respect--they give you the best dealsss ) Overall 10/10 on all levels

Great service! They were very helpful with ordering boots from another location. Also, their…read moremembership is very hassle free.

It was my first time here and it is a pretty cool store to purchase boots, a hat, western wear or…read morework boots. The store was also very clean.

Plenty of inventory and great service. I do not live in…read moretown, but glad I decided to do some Xmas shopping here before flying back.