I write this because I was a licensed cosmetologist for 35 years (hair & nails) and the nail service businesses we have now are unacceptable!
I was referred to Rubi nails, so I decided to try, as I have not been able to find a nail salon that does good and proper artificial nails. I scheduled an appointment with Rubi nails and informed the girl on the phone I wanted "dipped" nails. Now, we all know when a new set of dipped nails are applied the nail tech removes the old nails and applies a new set.
First, the man who did my nails did not speak a word of English, so each time I mentioned what I wanted or how I liked my nails another person had to come over and translate to him.
Second, when he removed my nails I ask to have tips put on to make my nails longer. The owner gave me a hard time, as she said, I didn't schedule this and this would take too long. I informed her this was my first appointment and I was unaware I had to mention it. The man then placed "white" tips on my nails. I informed him that I didn't want the white, I would like clear. He kept touching my nail and "No." and continued.
On completion of my nails they were large, too wide, white and had bumps on several nails. My nails were horrible! I was so frustrated, I said nothing to avoid confrontation.
When I paid at the counter, wanting to be nice, I informed the girl that I didn't like my nails and I didn't want the man to do my nails again. I informed her that the salon was referred to me and the girl who referred me had beautiful nails. I said, I will book an appointment one more time, and I wanted one of the girls to do them. She booked me 3 weeks out. She charged me $65.00
Well, today was my appointment, which I scheduled 3 weeks ago. I live approximately 1 hour away, and while traveling RT. 81 was backed up with trucks. So, I called Rubi nails to inform them I may be a few minutes late. When I spoke to the receptionist and informed her I was on my way and I would be about 10 minutes late, she informed me my appointment had been cancelled. She said, she tried calling me; however, I never received a call or message with the cancellation information. I told her I booked the appointment 3 weeks ago and I lived an hour away. She continued to say, she tried calling me. She then said, "is this your phone number...?" and repeated the number. It was not my phone number. However, I had given her my phone number when I booked the appointment. She asked me to hold on as she was going to talk to her boss. After waiting on hold for a good while we were disconnected. The receptionist called me back within 5 minutes and ask me, "so what is your phone number?" Are you joking!!! I informed you minutes ago you had the wrong phone number, but now you're calling me back on the correct phone number, and instead of apologizing, fitting me in or asking to reschedule you ask me my real phone number! I was shocked! I told her to forget it and I would place a review on their page.
What has happened with customer service? Nail services have become a NIGHTMARE!! It is so difficult to find a CLEAN, SANITARY salon! Where are the cosmetology health inspections, where is OSHA? How are these salons getting away with unsanitary procedures? I obtained a toenail fungus from another salon and now fear to have another pedicure. Does anyone know of any nail businesses that are sanitary, clean and can be polite, courteous and speak English, instead of pointing me to sit down! It's disrespectful to speak another language when your clients don't speak the language. Why not speak English, so everyone can understand? Chatting in your language when no one can understand you is down right RUDE!!!!
And for those who will say, I am judging or being rude to say this...don't say you haven't thought or want to say it yourself. I respect every nationality and welcome all, but for those who want to benefit in this country, do business and have no respect of others, take payments and "rush" to do unsatisfying work can pick-up and leave! read more