Unfortunately it's an increasingly-rare event to have contact with a wonderful person at any company, but that was indeed the fortunate experience I had with this publisher. I'd previously purchased two books by a terrific photographer, but this book of his turned out to only be available from the (small) publisher and they're located in England (and, consequently, the shipping cost was quite high). However; not only do I love the book, but my contact with a wonderful employee named Luke - via several e-mails - was really *terrific*.
Meanwhile - although unsurprisingly - the book was packed *incredibly* well (and it might seem obvious when the book was being sent overseas, but I've certainly encountered less-than-stellar experiences in that regard). Lastly; the book was shipped very promptly. read more