My AC unit went down on Saturday, July 9. I have a home warranty with American home Shield. AHS…read morecontracted with AUS Air in Plano Texas--I couldn't get a hold of anyone. I left repeated messages. Texas is right in the middle of a serious heat wave. And I was without air-conditioning. I went SIX DAYS--without AC. On Thursday, July 14 the technician showed up. He went around trying to diagnose the problem. He then determine that mice had gotten to one of my ground wires. And the wire was under the house. He looked at me and said that it would not be covered by home warranty work. And they would probably have to tear out walls to find the break. They would have to open up the walls and trace the wiring to find out where the problem is that. The cost would be about $395 or more. NOT COVERED by my warranty! PLUS they probably couldn't get to it till AT LEAST Monday. It was only supposed to get hotter in Texas. In a panic I called the FIRST person on the Google search-- totally random! Mike, picked up the phone--no recorded message! A REAL person! I explained him the situation and he said he would try to get to me later that afternoon. At about 6:30 he shows up at my house. The hunt for the busted wire began--he finally determined that the break was probably under the house. And it was concealed under some insulation. If you know Texas, the last place you wanna go is under a house in the summer! Snakes, skunks, spiders, HEAT-plus it is totally confined. Under my house Nick went! He is a big guy too! He crawled through this small hole and followed the wire. He cut out a 10 foot section of wire the mice had gotten to! No holes in my wall-- no new wire! It was just a replacement of the old chewed wire. Within about 45 minutes I had AC-- he flush out my AC unit-- we briefly talked about a replacement unit-- AND he fixed a heating wire that was burnt out that AUS Air had failed to tell me about. I cannot recommend this guy any more! Good service is just that and my AC runs like a champ! The fee was LESS than AUS Air of Plano was gonna charge me! I think from now on I will skip American Home Shield and pay this outta pocket! In mid July it is simply worth it when its 100+outside! Hotter inside! Thank You Mike!! Well Done!

Great, responsive and professional services. Friendly and clear in explanation of issues diagnosed…read more Definitely recommend.

Quick response. Friendly people and the repaired what I asked them to. Will call again.read more

Since I bought my little East Texas lake cabin in 2010, I have used Ford Plumbing over the years…read morefor various jobs such as servicing the old septic tank, installing a new aerobic septic system, replacing the water heater and replumbing my cabin. If another skill was needed, he made it happen. All work was excellent. All prices were fair. Communication was easy. It's surprising really, considering that we only met face to face for the first time a month ago. Honest, fair and skilled. Hire em!

Tankless Rinnai water heater not working, still under warranty. Gentleman came on day he said he…read morewould and worked several hours on it, use vacuum to clean up afterwards. Price was good and suggested several things to improve our water heating. Will use again.

Have better customer service and need to follow up on your customer complaints and call back too…read moremake sure customer is satisfied

Hot June day, A/C at our radio station in Winnsboro was not working. They came right out and fixed…read moreit immediately. Great service and great workers. We have been using Jon Wayne for well over 20 years and we highly recommend them. Thanks again, from KWNS.

I have worked with Service Contractors for over 10 years. They have always been great to work…read morewith. They do a great job, are honorable, dependable and reasonably priced. I highly recommend Service Contractors of Texas for your heating and plumbing needs!

What a great company! They started working with us via our home warranty. A couple of years ago one…read moreof our air conditioners gave up after 20 years. We turned to Service Contractors to replace it. And never regretted our choice. A short time ago our other 22 year old air conditioner went out. And guess who we chose to replace it? Yup, Service Contractors. On both occasions their pro's, many of whom are long-time Service Contractor employees, were timely, courteous, and did great work. Thanks, Service Contractors!

UPDATE: I was…read morecontacted by the Customer Service manager. She actually was able to make it right. I feel like i have been made whole and properly compensated for the issues below. It took awhile to get to this point, but im glad that I'm able to work with a company who will make it right when they make a mistake. My advice for anyone experiencing issues with teh customer service is Just be sure to to get in contact with the right people. ---------------------------------- I purchased a solar window unit and panels in a kit from signature solar with the intention to keep my family cool in the event of an emergency. Well... that emergency came this July, and i quickly found out that the supposed new unit i purchased was dirty and obviously had wear and tear from previous use. It was Emergency I went ahead with the install. I then quickly learned that Signature solar hadn't shipped me any of the elements need to safely mount this thing to my window either. I had to rapidly cobble together a stand to support the unit, which probably voided the warranty. Luckily the unit worked and me, my kids, and my wife were able to make it through. I called signature solar the next day to let them know what happened and that i was not satisfied with what i had received, nor the stressful situation they had put me in by shipping me a dirty damaged unit with none of the mounting. The service I got from signature solar was terrible. They wouldn't offer compensation, or send me the missing parts to mount the unit. They would only offer a replacement unit, but..... I would have to ship back the old unit following through a burdensome process which i would be forced to partake in. I would have to coordinate this return with a freight carrier, find and set up a pallet and properly secure the window unit to it, haul it a warehouse and make sure the freight carrier handled correctly. That is a ridiculous expectation to have for your customer to do when your company is the party responsible for several mistakes. And Top it all off... They still after weeks haven't shipped me the new unit. Don't buy from these people. They have lost my future business. And what is sad is that I actually like the product. But when EG4 allows sorry companies like Signature Solar to be their distributor, it ruins their image and their end customers trust in the market place.

I only ever leave glowing reviews, but I think people need to know that this company is on the…read moredecline. This was the worst customer service experience I have ever had. I chased them around for over a month trying to get started on a full system, but barely received a response to a question. It was like they didn't want my business, which would have been around $20k. In hindsight I am really happy because I have discovered that their hardware is subpar and their ongoing support is terrible these days. This business invested heavily in ad campaigns and it doesn't seem like they have been able to keep up with what really matters. I took my business to GoGreenSolar out of California and have been thrilled with their service and hardware. Night and day. Within one week I had two meaningful consultations and a thorough plan set created. More importantly, they provide the customer service you expect and deserve from successful companies that do good business. I hope this company gets the message and focuses on improving their service.

Always depended on them. Quick to respond. I have used them 20+ years. We started with the original…read moreowner. But Dad retired now we use the son.

Zero attention to detail. Screwed up a couple of very easy jobs and broke brand new plumbing…read morefixture. Had to come back out to fix issues a few times. Called customer a liar and gossiped to others. Just because you inherit a business does not mean you're a businessman, nor does it qualify you to run it. I wouldn't use this plumber if he was the last one in Winnsboro.

These folks are great. Our A/C went out in May. I joined their preferred customer club reluctantly…read more Their service man was extremely courteous and professional not to mention punctual. Our A/C went out Wednesday night. I called early Thurs morning. Another service representative. He was very knowledgeable and professional. He promptly informed me that it was a warranty issue and he would take car of it. I highly recommend this company.