1. Royal Window Washing

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Royal Window Washing

5.0 (1 review)
Open • 7:00 am - 7:00 pm

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2 years ago

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Avanti Green Eco Cleaning - Spot us on the road and know Avanti clean is on the way. Avanti Green Eco Cleaning.

Avanti Green Eco Cleaning

(124 reviews)

Summerlin

Avanti Green came to clean a sectional today and did an AMAZING job. The technicians were super…read morefriendly and did a great job. The booking process was seamless, and I felt like a valued customer the whole time! I will definitely be using Avanti Green for my carpets in the future!

Avanti Lost a Longtime Customer Over a $500 Upsell - I used Avanti Green Cleaning Services for…read moreyears. I was a loyal customer, I trusted the company, and I was happy with the service. That ended with one recent booking experience. I called to schedule a regular cleaning after going a few months without service. Only my husband and I live in our home. We have no children, no pets, and we maintain the house ourselves. We were not asking anyone to clean a neglected or unusually dirty home. We simply wanted the professional cleaning Avanti had provided us many times before. I was told that because a few months had passed, I needed to book a deep cleaning for approximately $500. I explained that $500 was not in my budget and asked to schedule the regular cleaning instead, which was still approximately $300. After that, I was contacted by the owner, Leisa. Rather than treating me like a longtime customer, the conversation felt like I was being scolded for not scheduling more frequently. Leisa told me that because I declined the $500 deep cleaning, she could not guarantee the team would clean anything beyond the bathrooms and kitchen. To be clear, Avanti was willing to charge me $300 while warning me in advance that most of my home might not be cleaned. I explained again that our home is well maintained, that there are only two adults living here, and that we simply needed a normal professional cleaning. Leisa responded that she would put notes on the account for the cleaning team. That made the outcome feel predetermined. I was being asked to either pay $500 or risk paying $300 for only a kitchen and bathrooms. That is not customer service. That is pressure. Companies are entitled to change their pricing and policies. Customers are also entitled to know when a company they trusted for years is now operating very differently. Avanti did not lose my business because I could not afford a deep cleaning. Avanti lost my business because of how I was treated when I declined one.

Royal Window Washing - windowwashing - Updated October 2026

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